2013 Chevrolet Express Cutaway

Owner complaints

What owners report most

1. Engine2
2. Service brakes1
3. Unknown or other1

Latest complaints

• Jun 19, 2019MI20,000 mi
  Service brakes
  TL* the contact owns a 2013 chevrolet express cutaway. The contact stated that when the brake pedal was depressed, it traveled to the floorboard. The contact inspected the vehicle and noticed that the brake lines had extensive rust, corrosion, holes, and were fractured. The vehicle was unable to be…

  TL* the contact owns a 2013 chevrolet express cutaway. The contact stated that when the brake pedal was depressed, it traveled to the floorboard. The contact inspected the vehicle and noticed that the brake lines had extensive rust, corrosion, holes, and were fractured. The vehicle was unable to be driven and was towed to berger chevrolet (2525 28TH st SE, grand rapids, mi 49512, (616) 949-5200) for diagnostic testing and repairs. The manufacturer had not issued any brake system recalls; however, one technical service bulletin for the brakes was issued. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

• Apr 13, 2018NY120,000 mi
  Engine

  This IS the second time I am replacing the radiator. because it IS leaking from a seam on the top of the radiator. Even the mechanic says it IS a manufacturers defect it happened the first time at around 46000 miles and now again at 120000. this IS not right !!!

• Oct 11, 2017NC6,000 mi
  Unknown or other

  Faulity contact in ignition switch and faulity neutral switch. Vehivle does not start have to hold automatic shifter on column to start. Not making contact with ignition.

• Jan 8, 2017NC5,600 mi
  Engine

  Engine will not start when below 30 degrees f.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
• 11007718This service bulletin explains how to identify possible DEF system contamination.
• 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 11007154This service bulletin provides a diagnostic aid procedure on how to perform a quick test to check if the DPF is the cause of excessive soot from the tailpipe.
• 11007123This informational bulletin provides information on Diesel Exhaust Fluid (DEF) and the proper use of the DEF system.
• 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
• 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
• 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
• 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
• 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
• 11006644This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
• 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
• 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
• 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
• 11006290This service bulletin provides information to dealership personnel on a new refrigerant (R1234yf) for A/C service.
• 11006282This service bulletin provides information on Chemical Staining, Pitting, Corrosion and/or Spotted Appearance of Chromed Aluminum Wheels.
• 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
• 11005339This service bulletin explains the difference in oil filters for gas engines with new oil pump control systems and the possibilities of what may happen using the incorrect filter.
• 11005311This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
• 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 11002441This service bulletin provides information for engine oil life monitor operation calculation.
• 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
• 11001971This Warranty Administration bulletin provides information on customer vehicles concern results in a manufacturer repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.
• 11001327This service bulletin provides information for engine oil life monitor operation calculation.
• 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
• 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
• 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 11000163This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
• 11000160This service bulletin provides information on proper use of floor mats.
• 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
• 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
• 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
• 10253527This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.