2013 Infiniti JX

Recalls

1 recall names the 2013 Infiniti JX. Newest first.

• Service brakes

  Apr 12, 2013NHTSA 13V13900019,258 vehicles

  Nissan is recalling certain model year 2013 Pathfinder and Infiniti JX vehicles manufactured December 3, 2012, through January 29, 2013. The front brake torque member was improperly cast resulting in structural weakness. This can lead to premature failure and cracking.

  Risk and remedy

  Risk

  If the brake torque member fails, the brake caliper may move and contact the inside of the road wheel, resulting in reduced braking, increasing the risk of a crash.

  Remedy

  Nissan will notify owners, and dealers will inspect the manufacturing date of the torque members and replace them, as necessary, free of charge. The recall began on May 20, 2013. Owners may contact Nissan Customer Service at 1-800-647-7261.

  Full recall details →

Owner complaints

What owners report most

1. Air bags6
2. Power train4
3. Engine1
4. Engine and engine cooling1
5. Exterior lighting1
6. Electrical system1
7. Service brakes1
8. Steering1
9. Unknown or other1
10. Vehicle speed control1

Latest complaints

• Feb 16, 2021VA55,000 miFire
  Engine · Power train
  TL* the contact owns a 2013 infiniti JX. The contact stated while driving at 25 mph the vehicle would shutter. The vehicle was taken to priority infiniti of greenbrier (1812 greenbrier pkwy, chesapeake, va 23320) where the vehicle was diagnosed as the transmission needing to be replaced. The…

  TL* the contact owns a 2013 infiniti JX. The contact stated while driving at 25 mph the vehicle would shutter. The vehicle was taken to priority infiniti of greenbrier (1812 greenbrier pkwy, chesapeake, va 23320) where the vehicle was diagnosed as the transmission needing to be replaced. The transmission was replaced. The contact stated a week later, the failure recurred. The vehicle was taken back to the same dealer three more times to get diagnosed in which the alternator and spark plugs were replaced but the failure still continued however, the last time the vehicle started to smoke and was currently and the dealer awaiting diagnosed and repairs. The contact stated the check engine light was illuminated. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000. The vin was not available.

• Apr 23, 2019NY73,750 mi
  Steering
  There IS a poignant burning smell when my 2013 JX35 IS fully warmed up, stopped at light or stationary. Was able to observe clear oily substance on the rubber section/side of the power steering lines where it IS held by the white factory connector at the firewall. the same clear substance travels…

  There IS a poignant burning smell when my 2013 JX35 IS fully warmed up, stopped at light or stationary. Was able to observe clear oily substance on the rubber section/side of the power steering lines where it IS held by the white factory connector at the firewall. the same clear substance travels down centrally over the cross-member and onto the hot exhaust system and smolders/burns. this appears to be a very similar problem as the nissan 2013/2014 murano campaign number IS: 17v184000. dealer has confirmed leak IS power-steering fluid and line should be replaced at owner's expense. owner's contention IS this IS a safety hazard effecting my and other units including the nissan pathfinder. all are based on murano platform.

• Jul 31, 2018NJ62,500 mi
  Exterior lighting › Headlights
  TL* the contact owns a 2013 infiniti JX. The contact stated that the headlight lenses had water vapor on the inside, which obscured the contact's visibility. There was no warning indicator illuminated. The manufacturer was made aware of the failure and informed the contact to take the vehicle to…

  TL* the contact owns a 2013 infiniti JX. The contact stated that the headlight lenses had water vapor on the inside, which obscured the contact's visibility. There was no warning indicator illuminated. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer. The vehicle was taken to ray catena infiniti of edison (900 US-1, edison, nj 08817, 732-603-9600) where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 62,500.

• Mar 9, 2018TN65,547 mi
  Unknown or other

  Cooling fan assembly -part number 214813jade - motor assy- fan had to be replaced twice within a five year prior. Fan assembly prevents the car from overheating. The part went out at first time at approximately 65,000 miles and again at approximately 90,000 miles but less than 5 years. The replacement warranty was only for 1 year or 12,000.00 mile which ever came first.

• Mar 8, 2018PA106,000 mi
  Power train
  TL* the contact owns a 2013 infiniti JX. While driving at various speeds in local traffic, the vehicle shuttered and vibrated before returning to normal. The failure was experienced several times. The vehicle was taken to prospect auto repair where it was diagnosed that the transmission failed and…

  TL* the contact owns a 2013 infiniti JX. While driving at various speeds in local traffic, the vehicle shuttered and vibrated before returning to normal. The failure was experienced several times. The vehicle was taken to prospect auto repair where it was diagnosed that the transmission failed and would need to be rebuilt. The mechanic was not sure if the transmission failure was caused by the transmission drive train or the transmission valve body. A dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The vin was not available. The failure mileage was 106,000.

• Apr 7, 2017GA52,000 mi
  Power train

  TL* the contact owns a 2013 infiniti JX. While driving 65 mph, there was an increase in the engine rpms and the vehicle hesitated to accelerate without warning. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000.

• Mar 29, 2017VA115,000 mi
  Power train

  TL* the contact owns a 2013 infiniti JX. While turning at various speeds, the vehicle hesitated and shuddered. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the rear coupler failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 115,000.

• Mar 1, 2017WI
  Air bags

  TL* takata recall. The contact owns a 2013 infiniti JX. The contact received notification of nhtsa campaign number: 16v244000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• Nov 16, 2016GA
  Air bags

  TL* the contact owns a 2013 infiniti JX. The contact received notification of nhtsa campaign number: 16v244000 (air bags); however, the part to do the repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

• Aug 15, 2016TX
  Air bags
  TL* takata recall. The contact owns a 2013 infiniti JX. The contact received notification of nhtsa campaign number: 16v244000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…

  TL* takata recall. The contact owns a 2013 infiniti JX. The contact received notification of nhtsa campaign number: 16v244000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• Aug 3, 2014OH30,000 mi
  Air bags
  This IS my 2ND nhtsa complaint (first #10510406). I have videos documenting problem, to which inifiniti's response was (prior to most recent official recall in 04/2014) "we are not sitting in the seat properly". I was thrilled to hear about the 2014 recall thinking "finally!", but I have had it…

  This IS my 2ND nhtsa complaint (first #10510406). I have videos documenting problem, to which inifiniti's response was (prior to most recent official recall in 04/2014) "we are not sitting in the seat properly". I was thrilled to hear about the 2014 recall thinking "finally!", but I have had it applied to my vehicle, twice now, and I still have the same issue of the light coming on at times. It has been with adults weighing 115-130lbs and as I watch the infiniti video (http://www.youtube.com/watch?v=oy1qvnamxss&sns=em) I see they are saying it turns off for the safety of small 'adult' passengers. I wish they would define "small" in pounds; if 120 doesn't qualify, they should have never sold me the car since I'm constantly at risk in my own seat! airbags are not new tech. they need to gut whatever new tech they tried and go back to a known entity. I could live (no pun intended - but ironic) with it being flaky and turning off because a passenger moves around in their seat - if it would only turn back on when they were sitting properly again! but, 1) my passengers are sitting properly to begin with, and 2) when they try and lift off the seat and back down again in hopes of turning the airbag back on, it does not help. only stopping the car resolves the issue. this IS highly problematic because it happens while going down the highway and there's no way to reset it short of stopping the car or waiting it out. Anyone who sits in my front passenger seat knows they are being used as a test dummy and to sit properly because I warn them this airbag issue can happen. It's preposterous. I've owned audi, lexus, toyota, mazda, honda, and BMW and never had an airbag issue like this. Infiniti IS covering up a defective system that needs to be completely replaced. I hope someone starts a class action suit against them since they clearly don't value any of our lives. *tr

• Mar 4, 2014MA7,174 miCrash1 injury
  Service brakes
  I was involved in accident on january 1, 2014 at approximately 12:00 p.m. While proceeding on vine street near its intersection with essex street in saugus, ma. the weather conditions were clear and dry as I approached the stop sign for me on vine street. in the rear seat of the vehicle were my…

  I was involved in accident on january 1, 2014 at approximately 12:00 p.m. While proceeding on vine street near its intersection with essex street in saugus, ma. the weather conditions were clear and dry as I approached the stop sign for me on vine street. in the rear seat of the vehicle were my daughter and her two friends. I was driving and no one was seated in the passenger seat. when I applied my brakes as I approached the stop sign, I did not feel any stopping power. Rather than proceed into the intersection (with traffic traveling on essex street) I immediately turned the wheel to the left to go up on an island to stop the vehicle. In the process of bracing myself for an impact after going up on the island I severely extended my leg so forcefully that the left knee meniscus was torn requiring surgical repair on february 3, 2014. I immediately contacted aaa and had the vehicle towed to the dealership (kelly infiniti ) where I had purchased the vehicle as I did not feel it was safe to drive this vehicle. there was approximately $2000 worth of damage done to the underside of the vehicle. although this vehicle was subject to a recall notice (which was never received by me) the dealership and nissan north america have taken the position that there was nothing wrong with the brake system software which could have caused my accident to occur. *tr

• Feb 6, 2014NY15,000 mi
  Engine and engine cooling · Vehicle speed control
  Sudden loss of power while driving has happened about 5 times in a year. almost caused a major accident on 1/15/14 car went from 55 to 30 and would not accelerate had to pull to the shoulder and turn off the vehicle to reset - service at infinity could not duplicate problem and directed me to…

  Sudden loss of power while driving has happened about 5 times in a year. almost caused a major accident on 1/15/14 car went from 55 to 30 and would not accelerate had to pull to the shoulder and turn off the vehicle to reset - service at infinity could not duplicate problem and directed me to consumer affairs - consumer affairs said after almost a month - they denied my request for a replacement since "the problem could not be duplicated the vehicle IS deemed repaired". Infinity only test drove the vehicle once in the month it was there. even if they cant duplicate it I feel I am putting my families and others lives in danger. they are forcing me to return the loaner car and pick up my vehicle. I see there have been a few complaints for this problem and I'm looking for what to do next? *tr

• Nov 12, 2013FL4,000 mi
  Electrical system
  The entire computer electrical system failed and overheated the electrical components causing the car to die out after we returned it to our garage! The vehicle was towed to the dealer who advised one or two days depending on part delivery. It has been 8 days since delivery and we are told the part…

  The entire computer electrical system failed and overheated the electrical components causing the car to die out after we returned it to our garage! The vehicle was towed to the dealer who advised one or two days depending on part delivery. It has been 8 days since delivery and we are told the part IS not available anywhere and on back order! The only reason we can think of for a critical component not being available IS either this IS an extensive problem or the defective part needs to be redesigned to prevent future failures! we need to get infiniti to agree to a buyback and get us into a new car of the same color combination and equipment as soon as possible! The lemon JX35 they sold us can no longer e trusted by me or my family. *tr

• Jun 26, 2013CA600 mi
  Air bags
  With wife sitting correctly in front passenger seat "passenger airbag off" sensor lights up. Have taken it in numerous times and told they cannot find incident in logs. Finally infiniti sent an engineer down to look into issue. Was issued a loaner JX35 and had no issues. Seeing that there were no…

  With wife sitting correctly in front passenger seat "passenger airbag off" sensor lights up. Have taken it in numerous times and told they cannot find incident in logs. Finally infiniti sent an engineer down to look into issue. Was issued a loaner JX35 and had no issues. Seeing that there were no issues in loaner JX35 seat they removed the rails and sensors from the loaner JX35 and installed them into the seat of my JX35. Received my JX35 back and the first time my wife sat in the seat with replaced rails and sensors from a known working JX35 (the loaner I drove for a week) the "passenger airbag off" light came on again. We drove to the dealership/service and the service manager witnessed my wife sitting correctly in the front passenger seat and the "passenger airbag off" light illuminated. we were given another loaner JX35 and told that they would have to look into it more. While driving my wife around in this latest JX35 I have not had the same issue. I have taken my JX35 in now four times for the same issue. I have been loaned three jx35's and am not experiencing the same issue in them with my wife in the passenger seat. There IS a known recall for this exact issue but my vehicle's vin code IS not listed as being under the recall. Knowing that parts from a known working seat were used in my vehicle and the issue still persists I no longer feel safe for my wife or any passenger sitting in the front seat without the fear of the airbag not deploying in an accident. *tr

• Jun 7, 2013CA
  Air bags
  The airbag lights are showing that they are not functioning when there IS an adult in the passenger seat. We have a video of me (an adult) sitting in the car with the airbag lights showing they are off. There IS an open recall for a similar issue with the same make, model and year of my car. I…

  The airbag lights are showing that they are not functioning when there IS an adult in the passenger seat. We have a video of me (an adult) sitting in the car with the airbag lights showing they are off. There IS an open recall for a similar issue with the same make, model and year of my car. I have taken the car in to infiniti (mission viejo, ca) multiple times and they say their diagnostics show it IS not a problem. a video of me in the seat with the airbags lights showing they are disengaged says otherwise. Infiniti IS refusing to do the repair - the car IS not even one year old! *tr

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Transmission cooler hose separation

  PE13029Opened Aug 29, 2013Closed Mar 31, 2014Recall 14V142000
  On March 25, 2014, Nissan North America (Nissan) submitted a Defect Information Report to NHTSA describing a defect of inadequate hose clamping force that may result in the internal transmission oil cooler (ITOC) hose detaching from the cooler.According to Nissan, transmission fluid leakage from a detached ITOC hose…

  On March 25, 2014, Nissan North America (Nissan) submitted a Defect Information Report to NHTSA describing a defect of inadequate hose clamping force that may result in the internal transmission oil cooler (ITOC) hose detaching from the cooler.According to Nissan, transmission fluid leakage from a detached ITOC hose results in a progressive series of symptoms beginning with malfunction indicator lamp (MIL) illumination, followed by noise and vibration and culminating in loss of power due to transmission failure.Many of the incident vehicle drivers interviewed by ODI indicated that the loss of power occurred soon after the first symptoms were observed.The recall covers approximately 3,065 Pathfinder vehicles built from the start of MY 2013 production on April 18, 2012, through October 3, 2012, when Nissan implemented several production improvements to address concerns with ITOC hose detachment.Infiniti JX vehicles investigated in PE13-029 are not included in the recall as they are equipped with a different CVT transmission with a lower operating pressure.Owners of all potentially affected vehicles will be notified within 60 days to take their vehicles to a Nissan dealer.The dealer will install an oil hose repair kit at no charge to owners.ODI's analysis of failure data for the 3,065 Pathfinder vehicles that are included in Nissan's recall identified 12 Vehicle Owner Questionnaires (VOQs), 134 Nissan complaints and field reports and 259 warranty claims.This equates to a complaint/field report rate of 47.6 incidents per thousand vehicles (IPTV) and a warranty claim rate of 8.5 percent.The failure rates for the 120,474 subject vehicles that are not included in the recall are much lower, with complaint rates of 0.4 and 0.8 IPTV and warranty claim rates of 0.1 and 0.2 percent for the remaining MY 2013 Pathfinder and JX vehicles, respectively.This investigation is closed.The VOQ numbers associated with this closing are: 10558389, 10556011, 10546402, 10545032, , 10531793, 10509314, 10507077, 10503884, 10500834, 10499362, 10497685, 10496606, 10494583, 10493759, 10493701, 10490959.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10208943BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicles 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. Battery voltage should not exceed 16V during a reprograming operation.
• 10208932EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10206354HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10206343CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10206332HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192842SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.
• 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
• 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192796IMPORTANT: Metal debris and friction material may become trapped in the radiator, cooling hoses, bypass valve or external CVT fluid cooler. This debris can contaminate the newly serviced transmission, control valve or torque converter. In severe cases this debris can block or restrict flow and may cause damage to the newly serviced CVT. SERVICE INFORMATION When a CVT, control valve or torque converter replacement is necessary for one of the applied vehicles, the CVT transmission fluid coolers (radiator based fluid cooler and external auxiliary cooler if present) must be flushed. Please see this bulletin for further details.
• 10192762IF YOU CONFIRM While turning the steering wheel or when driving at low speed (straight or turning), a high pitch power steering noise can be heard. * Only while seated inside the vehicle And * With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page. Please see this bulletin for further details.
• 10192751SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
• 10192733SERVICE INFORMATION On Applied Vehicles, the torque specification for the rear final drive assembly rear mounting stud has been revised. New torque specification: 71 N-m, 7.2 kg-m, 52 ft-lbs Use the torque specification shown above when installing a rear final drive assembly. At a later date and where possible, the applicable Electronic Service Manuals will be updated with the revised specification. See this bulletin for further detail.
• 10192721SERVICE INFORMATION The function to detect the last item to trigger the vehicles theft alarm system can now be accessed with CONSULT-III plus (C-III plus). This function can be accessed by selecting: * Diagnosis (All Systems) or Diagnosis (One System). Then * BCM Then * THEFT ALM Then * Work Support Then * THEFT ALM TRG See this bulletin for further details.
• 10192718SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
• 10192673SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
• 10192666IF YOU CONFIRM All "hands free" functions of the Intelligent Key (I-Key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. NOTE: - The issue of all I-Key "hands free" functions not working may occur intermittently or all the time. - The message "No Key Detected" or similar may show on the Vehicle Information Display (located in the combination meter). - All I-Key remote button functions (door lock/unlock, etc.) WILL work normally when all I-Key "hands free" functions are NOT working. ACTION 1. Inspect the I-Key?s battery on its negative contact side. 2. If excessive scratching is found, replace the battery. 3. Verify all I-Key functions (both "hands free" and remote) work properly after battery replacement. NOTE: Do NOT replace the BCM, I-Key, or other parts for the issue described under IF YOU CONFIRM, if it should occur. See this bulletin for further detail.
• 10192647IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.
• 10192644IF YOU CONFIRM All of the following - The engine will not start (no crank; starter will not engage) when pushing the ignition switch, and I-Key Error message is displayed in the combination meter, and DTC B2604 (PNP/Clutch Switch) is stored, past or present. ACTION Perform adjustment of the shift control cable per the Service Procedure in this bulletin. See this bulletin for further detail.
• 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
• 10192637IF YOU CONFIRM: The rubber weatherstrips on either one of the roof side molding assemblies (moldings) is coming loose from the molding itself. ACTION: Replace both left and right moldings with the ones listed in PARTS INFORMATION. - Refer to SERVICE PROCEDURE for molding replacement. See this bulletin for further detail.
• 10192616SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
• 10192613SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
• 10192611IF YOU CONFIRM All of the following: The FCW (Forward Collision Warning) malfunction is ON or reported to have been ON, and DTC C1A27 (ECD POWER SUPPLY CIRCUIT) is stored (Past or Current), and the brake fluid level is normal. NOTE: C1A27 is an ICC (Intelligent Cruise Control) DTC. ACTION Reprogram the ABS control unit (ABS) per the Service Procedure in this bulletin. - Part of the Service Procedure, step 20 on page 8, is a confirmation that reprogramming is needed to resolve the incident shown in Figure A and B on page 1. See this bulletin for further detail.
• 10192609IF YOU CONFIRM: The MIL is ON with DTC P0101 and/or P010B (MAF SEN/CIRCUIT-B1/B2) and there are no drivability issues. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. NOTE: If this bulletin does apply (the ECM needs to be reprogrammed), do NOT replace the mass air flow sensor(s). See this bulletin for further detail.
• 10192601SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.
• 10192598SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
• 10192589SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.