2023 Mercedes-Benz Redundant EQE 350 4MATIC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Redundant EQE 350 4MATIC › 2023
These records cover every 2023 Mercedes-Benz Redundant EQE 350 4MATIC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2023 Mercedes-Benz Redundant EQE 350 4MATIC. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2026 EQE and GLC vehicles. Please see the recall report for a complete list of models. The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack.
Risk and remedy
Risk
A loose steering coupling can cause a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will tighten the steering coupling bolts as necessary, free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 4MATIC and EQE 350+ vehicles. The rim inserts may detach from the wheels while driving.
Risk and remedy
Risk
Wheel rim insert detachment can create a hazard for other road users, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rim inserts as necessary, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025030016.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C300, AMG C43, S580e, S580, Maybach S580, Maybach S680, AMG SL43, AMGSL63, GLC300, EQE350, EQE500, EQS450, EQS580, AMG EQS, 2023 S500, AMG SL55, AMG EQE, 2024 E350, E450, AMG C63e S, CLE300 Coupe, CLE450 Coupe, and GLC300 Coupe vehicles. The 80-Amp fuses may have been manufactured incorrectly…
Risk and remedy
Risk
An 80-Amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Remedy
Dealers will replace the main fuse boxes, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030008.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.
Risk and remedy
Risk
In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.
Remedy
Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305…
Risk and remedy
Risk
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Owner complaints
7 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Electrical system · Vehicle speed control
When I turned on the car this morning, the instrument cluster screen was black and would not activate. Because of this, there was no way to determine speed or to utilize driver assistance functions. This created significantly unsafe condition because I had no gauges or dials to assist. I turned the…
When I turned on the car this morning, the instrument cluster screen was black and would not activate. Because of this, there was no way to determine speed or to utilize driver assistance functions. This created significantly unsafe condition because I had no gauges or dials to assist. I turned the car off multiple times and attempted to reset it and the instrument cluster screen was still black and nonresponsive. This appears to be a known issue from searching the Webb for Mercedes electric vehicles.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Unknown or other
On several occasions the vehicle aggressively stopped and jerked as if someone hit my car from behind. I took it to the dealership and they thought it was a software malfunction issue, since there were recalls on the vehicle. I received my car back from the dealership and in a week of receiving…
On several occasions the vehicle aggressively stopped and jerked as if someone hit my car from behind. I took it to the dealership and they thought it was a software malfunction issue, since there were recalls on the vehicle. I received my car back from the dealership and in a week of receiving my car, the issue happened twice. This has been extremely scary especially because on two occasions a car almost hit me in the back and both times my son was in the car. The car has done this where there were not any cars around and the car falsely believes there is a car around a collision will occur. Today , the car did it twice. The first was while I was taking my son to school going slowly. The second time this happened was while I was stopped at a red light. The dashboard then had a red triangle with an exclamation mark inside. Every time the car stops it caused my neck and back to hurt and I am afraid a car will actually hit me from behind.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Unknown or other
On Mon, [XXX], my father was involved in a single car accident in the family's Mercedes-Bens EQE 350 (all electric) vehicle. When he was in driveway, he claims he was on the brake when the car suddenly accelerated on its own. It destroyed the garage door and then went through the garage…
On Mon, [XXX], my father was involved in a single car accident in the family's Mercedes-Bens EQE 350 (all electric) vehicle. When he was in driveway, he claims he was on the brake when the car suddenly accelerated on its own. It destroyed the garage door and then went through the garage destroying property, the attic staircase, and the frame of an interior wall into a bedroom. We have pictures of the damage. Emergency repairs were required to stabilize the frame of the house with more 2x4s. The insurance company says he likely confused the brake and gas pedals, but he's convinced that he was on the brake when it suddenly accelerated on its own. Importantly, no auto-emergency braking occurred, no airbag deployed, and no other emergency systems engaged. We received no indication that the system reported an accident. I was able to source an online forum where individuals recounted identical fact patterns about being on the brake and the Mercedes EQ vehicle accelerating dangerously on its own. We believe that the issue was a electrical computer malfunction and yes, the car is available for inspection. It is currently being repaired at a collision shop in Edison, NJ. I have sent a general service request to Mercedes Benz to encourage an inspection from them. The problem has not yet been sourced or reproduced and no warning lamps or messages appeared prior, during, or after the accident. Here's the MB electric vehicle community message board describing similar accounts [XXX] I am messaging to initiate a safety report about this vehicle since this issue could potentially cause a fatality if not properly addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Nothing happens with my car
- Electrical system
The contact owns a 2023 Mercedes-Benz EQE350. The contact received notification of NHTSA Campaign Number: 24V372000 (Electrical System). The contact stated that on two occasions while driving at various speeds, the vehicle stalled. The contact stated that an unknown message was displayed. The…
The contact owns a 2023 Mercedes-Benz EQE350. The contact received notification of NHTSA Campaign Number: 24V372000 (Electrical System). The contact stated that on two occasions while driving at various speeds, the vehicle stalled. The contact stated that an unknown message was displayed. The vehicle was restarted after the first failure. The contact stated that on the second occasion when the vehicle stalled, the vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 5,700.
- Electrical system
The contact owns a 2023 Mercedes-Benz EQE 350. Then the contact stated that after starting the vehicle, he became aware that the travel range had declined. The failure became a regular occurrence until the travel range had declined by approximately 40%. No warning lights were illuminated. The…
The contact owns a 2023 Mercedes-Benz EQE 350. Then the contact stated that after starting the vehicle, he became aware that the travel range had declined. The failure became a regular occurrence until the travel range had declined by approximately 40%. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the battery charging capacity could be expected to decline by up to 40% during the winter months. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 700.
- Electrical system · Power train · Service brakes
SAFTE CONCERNS: 1. Vehicle has sever severe pulsing/shaking/jerking behavior in motion. So far I have encountered this problem when the vehicle was under 20 mph; 2. Vehicle lightly pulsing/vibrating when braking and does not stop smoothly; 3. Stepping on the gas pedal for 100% acceleration, the…
SAFTE CONCERNS: 1. Vehicle has sever severe pulsing/shaking/jerking behavior in motion. So far I have encountered this problem when the vehicle was under 20 mph; 2. Vehicle lightly pulsing/vibrating when braking and does not stop smoothly; 3. Stepping on the gas pedal for 100% acceleration, the vehicle only went up to 30~40% power. BACKGROUND: I purchased this vehicle (with 25miles shown) on 4/21 evening around 9 pm PDT. Saturday 4/22 evening, the first time I took the car out for a drive, I experienced the concern 1 and 2 as stated above then I took it back to the dealership on 4/23 morning. I have recorded videos when vehicle was shaking. I will follow up with video attachments in email. The dealership diagnosed the car and did verify the strange behavior, but said all problems were fixed by the real axel steering software update from 4/24 to 4/25. Please find attached the service report. I then drove the car back with 91 miles shown on the vehicle 4/25 evening. However, 4/25 night, when the vehicle was reaching around 110 mile total mileage, I encountered the same issues again, along with a new one as described in concern 3 above. Through out the whole process, the vehicle was never over 40 mph, so no one got hurt or no accidents happened while the vehicle lost control. However, the issue was random and happened in my drive way, at traffic lights and as vehicle is turning on the roads, these strange behavior could not only risk passengers in the car but also put surrounding vehicles and traffic into risks. The vehicle only throw two error messages ONCE on 4/23 morning: 1) rare steering malfunction 2)auto brake system malfunction.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010970Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive an OTA software update. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
- 11010755Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
- 11010648Complaint Transfer of selected user-defined scene/ animation (Mercedes-Benz Phone App) from HU to ECU software fails to start. Charging bar stops at 0%. (Picture in attachment) Cause Communication between headlight control unit and HU. Remedy Update the software of the following control units to the latest version: - A26/17 - MBUX multimedia system (head unit) - E1n14 - Front left digital headlight control unit (DHLS-CU-VL) - E2n14 - Front right digital headlight control unit (DHLS-CU-VR)
- 11009204Complaint The flush-mounted door handle could jam when it is pulled out and may move in a jerky manner when doing so. In the area of the paneling section of the door, paint damage could be present (picture 1) and/or an abrasion point could be present at the door handle (picture 2). Cause The door handle could be installed too low in the y direction and/or the z direction (picture 3); as a result, the door handle could brush the door at the paneling section of the door. Remedy 1.) Loosen screws from bearing bracket (picture 4, step 1). 2.) Remove bearing bracket (see picture 4, step 2) from door. The door handle must be in pulled-in position. Open the affected door and push the door lock's rotary tumbler into the main catch. Lock the vehicle using the transmitter key so that the door handle is pulled in. Detach plug connector from bearing bracket (center slot). 3.) Paint over paint damage at door paneling (see picture 1) according to manufacturer specifications, using spot repair procedure if necessary. 4.) Loosen old assembly frame (picture 5, step 3). The assembly frame is bonded. Remove adhesive residue at front door. Bonding surfaces must be free of dust, oil, grease, wax, dirt residues and other adhesive components. Otherwise, this can lead to bonding problems. See "Parts" for part number of cleaning agent. 5.) Position new assembly frame (picture 5, step 3) at door. Remove protective film of tape at assembly frame beforehand. The assembly frame (picture 5, step 3) must have the same clearance all around the flange. 6.) Replace door handle, if an abrasion point (picture 2) is present. 7.) Screw in WITOL fasteners (picture 6) completely at mounting points of bearing bracket (picture 7, step 1) and align screws so that they are flush (picture 7, step 2). 8.) Position bearing bracket (picture 4, step 2). The door handle must have the same clearance all around in relation to the paneling section of the door (picture 8). 9.) Press the bearing bracket firmly against the paneling of the door and tighten the screws (picture 4, step 1) (=> torque: 6 Nm). 10.) Check the positioning of the bearing bracket. If necessary, loosen the screws slightly, readjust the bearing bracket slightly, then retighten the screws (=> torque: 6 Nm).
- 11009138Complaint Message in instrument cluster "Adaptive high beams assistant not available/inoperative" or "DIGITAL LIGHT reduced range of functions" in relation to "FC151E29- The level sensor at front left has a malfunction. There is an invalid signal" in the HLI control unit. Cause Older software release, HLI control units Remedy Update of HLI control units (E1n9 / E2n9)
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11009036Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy Check/adjust tire pressures and reset monitoring through the instrument cluster.
- 11008883Complaint Play/noise at height adjuster or in seat guide rail on front seats Cause Tolerances and variations in the manufacturing process Remedy Review of barcode adhesive label on air intake pipe of height adjuster. The seat frame base with the height adjuster motor can be replaced if the production status is lower than E105 (pic.1: seat label) If the production status is higher than or equal to E105, please create a TIPS case with videos and photos and send to B/C/E inbox. In isolated cases, the label may be located on the inside of the air intake pipe; for this, the seat cushion must be removed.
- 11008880Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
- 11008875Complaint Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, multiple times) during closing process without entrapment event. Cause It is not possible to save the relearning process for force progression after each actuation. A, e.g. mechanical sluggishness caused by aging cannot be compensated for here. Remedy Perform commissioning of panoramic roof control unit (PSD, A98, TSSR223). Reference to escalation closing during reversing processes (also described in Operators Manual), if vehicle in customer possession (see Video_1): If the panoramic roof blocks up when closing and then opens again slightly (reversing process): Immediately after automatic reversing, wipe forwards on the control panel of the overhead control panel and hold until the panoramic roof is closed. The panoramic roof is closed with greater closing force. If the panoramic roof blocks up again and then opens again slightly (reversing process): repeat previous step. The panoramic roof is closed again with greater closing force.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11008062Complaint The electric range does not meet customer's expectations. Cause The following information is being provided for educational purposes only: At Mercedes-Benz, we believe that our vehicles should display to the driver a range that in all probability can actually be achieved. These ranges are predictions - the range actually achieved may therefore differ from the range shown. The calculation for the predicted range takes into account the current outside temperature, the set temperature of the air conditioning system, the battery capacity and the characteristics of previous journeys (sporty/anticipatory driving style). Where previous journeys are concerned, factors given particular consideration are individual driving style and the use of other power consumers (seat heating, lights, charging function for smartphones, etc.). It is therefore possible that data from the last few hundred kilometers driven is also used in the calculation. Consequently any change in usage behavior will only slowly affect the predicted range. If active navigation or active commuter route is used, additional information about the route ahead (for example elevation profile, traffic volume) can be included in the range calculation. Remedy The customer's individual input to the range can be reset. Depending on the vehicle, the reset can be done in the instrument cluster or the head unit. For plug-in hybrid vehicles of model series 166 (all), 205 (up to modification year 18/1), 213 (up to modification year 17/2), 222 (up to modification year 17/2), 253 (up to modification year 19/1), the range can be reset by resetting the trip computer ("From reset", "From start" and "Day cycle counter"). After the reset, a value based on the certified range will be shown. For electric and plug-in hybrid vehicles of model series 205 (from modification year 18/2), 213 (from modification year 18/1), 222 (from modification year 18/1), 253 (from modification year 19/2) and model series 118, 167, 177, 206, 223, 247, 293, 295, 297 a reset is only possible by resetting the head unit to the factory settings. This will delete all saved customer data and any settings made (e.g. radio settings, navigation destinations). If necessary, therefore, back up the customer data onto a USB flash drive using the Backup function before performing a reset. As from vehicles with NTG 7, Mercedes me is used for the making the backup. After the reset, an empirical value is displayed that is based on normal use of the vehicle and the current climatic conditions (set temperature and outside temperature - commensurately higher values will be achieved if the air conditioning system is switched off). Depending on driving style, outside temperature and which power consumers are actually switched on, the achieved range may significantly exceed this range, but likewise may also fall significantly short of it. Further information on battery capacity and aging can be found in document SI47.70-P-0070A.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007966Complaint Display dark (total or partial) of one or more ASCM (AMG) steering wheel button displays - see attachment. Note: There is no loss of vehicle functionality due to this complaint. Cause Software can cause a partial display on the ASCM. Remedy Please perform the following steps in the event of a total or partial display of the ASCM displays: 1. Perform a hard reset (disconnect power supply) of control unit A74/2 (ASCM) for 2 minutes. 2. Perform a software update of the A74/2 (ASCM), N145 (DRVU) and A26/17 (HU). 3. Reset the user profile via the head unit settings menu. (Full factory reset)
- 11007964Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a TIPS case and send to the Body/Chassis/Entertainment inbox. Please determine the following information: 1. Which complaint did the customer come into the workshop with? 2. Are fault codes stored in the control units A17/x? Please attach quick test to the TIPS case. Please also take pictures of the door handle from a distance of approx. 2 m (from outside), as well as a detailed picture with high resolution from close up. Then remove door handle and bearing bracket and check for any mechanical damage, if necessary take photos of damage. Keep damaged part for further analysis.
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11007752Complaint Transfer of selected user-defined scene/ animation (MeApp) from HU to ECU software fails to start. Charging bar stops at 0%. (Picture in attachment) Cause Communication between light control unit and HU Remedy Software update to latest version: - A26/17 - MBUX multimedia system (head unit) - E1n14 - Front left digital headlamp control unit (DHLS-CU-VL) - E2n14 - Front right digital headlamp control unit (DHLS-CU-VR)
- 11007673Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2 - Clean the paint surface and ensure it is dust-free. #2a - When cleaning, you can utilize isopropyl alcohol (Rubbing Alcohol) to assist with cleaning. #2b - We recommend a lint-free rag for secondary dusting. #3 - Wet hands with the soapy water solution to protect the adhesive surface. #4 - Remove the backing paper from the film completely. #5 - Moisten the vehicle surface with the soapy water. You can also lay the protective film with adhesive side out onto the wetted surface to also cover the adhesive layer in the soapy water solution. #6 - Remove film and flip over to gently place adhesive side against the paint surface. #7 - Working from the center out, use a squeegee to press the soapy water solution out from under the film. Use sufficient pressure to firmly press the film into the paint surface, but not an excessive amount to damage or stretch the film. #8 - Allow film and paint to "cure" until all of the moisture has evaporated. At this time the adhesive should be dried and cured enough for sufficient hold to release the vehicle.
- 11006710Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class (206 platform), EQE (294 and 296 platform), EQS (295 and 297 platform), GLC (254 platform), AMG GT (192 platform), S-Class (223 platform), and AMG SL (232 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The communication module will receive an OTA software update that includes product improvements. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. All customers will be mailed a letter informing them of this software update.
- 11006700Complaint Once the head unit A26/17 is updated to the FUP4 software release E445.0, it may be the case that online connectivity is no longer available Cause E445.0 FUP4 software release Remedy Update the A26/17 - MBUX multimedia system (Head unit) software to E445.2 FUP4 Optimized or newer version to resolve the complaint.
- 11006699Complaint Radio reception interference and the following DTCs are displayed in the A26/17 - MBUX multimedia system control unit as "active and stored": B19B313 - Antenna 1 open load B19B413 - Antenna 2 open load B19B513 - Antenna 3 open load B19B613 - Antenna 4 open load Cause Antenna amplifier Remedy Replace the antenna amplifier.
- 11006688Complaint Red warning message in instrument cluster: "Towing not allowed, see Operator's Manual, consult workshop without starting the engine again". Cause Missing diaphragm on high voltage PTC (interior heating) N33/14 component part results in moisture buildup in the installation space for the heater and causes an insulation fault. The entry of moisture into the high voltage PTC (interior heating) N33/14 in the high voltage wiring harness to the DC/DC converter N83/1 causes a slow-acting insulation fault. This may occur sporadically only to start with before actively developing over time. Remedy Exchange high voltage PTC (interior heating) N33/14 with new part with diaphragm (production date as from 22T231, see component part label). If necessary, and after further testing/measurement, replace wiring harness for DC/DC converter N83/1 to high voltage PTC (interior heating) N33/14. Note: According to the Replacement Parts Department only high voltage PTCs (interior heating) with a diaphragm and with production date as from 22T231 are available!
- 11006686Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that certain MY 2023-2024 EQE Sedan, EQS Sedan, and EQS SUV (295, 296, and 297 platform) vehicles may not start. In this case, the fault message Cannot Start Vehicle See Operator's Manual may appear in the instrument cluster. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the battery management system control unit software.
- 11005334Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data. Save the N179 - Hand detection system (HE) and N62/4 - Driver assistance system (SG-FAS) control unit logs. Note the fault frequency of fault codes set. Delete the N179 and N62/4 fault memory. Using both hands, "scan" the steering wheel all the way round, including the chrome molding at 6 o'clock (see Picture 1). Read out fault memory and follow steps below for any faults set. Remedy: Vehicles with control unit N179 - Hand detection system (HE): B1E7614: Check contacts and wiring harness in steering wheel by carrying out a visual check for damage, pinched areas, loose connections, etc. (examples in Figs. 2 and 3); If no damage is noted replace the N135 - Steering wheel electronics (LRE) and reassess. If fault code returns replace the steering wheel. Please check the wires and connections in the steering wheel. Afterwards, please check whether the complaint is caused by over torqued screws on steering wheel trim pieces. To do this, please loosen the screws slightly and reevaluate the situation. (Picture 4). P164456: Perform SCN coding. P1CA000: Perform an initial start-up on the N179 hand detection control unit. Faults in N62/4 - Driver assistance system (SG-FAS) control unit with U186B29, U0429E0, U042941, U042929, U042902, U0429E1: If no fault is stored in the N179 control unit: Scan steering wheel as indicated in the test procedure and check whether the fault is reproducible. If no fault code is stored in the hand detection control unit, the fault codes in the driver assistance systems control unit are precautionary messages. Software for the N62/4 - Driver assistance system (SG-FAS) is in preparation to reduce erroneous messages in the driver display.
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 11003213Complaint USB port data storage medium is not recognized, but charging function is still available. We are only aware of this complaint in a few isolated cases and it only occurs intermittently (not in every driving cycle). Cause Multimedia connection unit Remedy Replace the multimedia connection unit. Affected item numbers: A 214 820 81 00 A 223 820 14 05 Manufactured before 10/2023 modified parts have been manufactured since 10/2023.
- 11003090Service Campaign 2024010013: The powertrain control unit software may not meet current production specifications where the authentication for charging via plug and charge may not function as intended. An authorized Mercedes-Benz dealer will update the powertrain control unit SCN coding.
- 11000740An authorized Mercedes-Benz dealer will replace the TIREFIT bottle in the trunk of your vehicle, free of charge. The bottle may potentially leak and may not be available for use in case of a flat tire. Your vehicle must be brought to a dealer to complete this campaign. Please schedule an appointment by contacting our Customer Assistance Center at 1-800-367-6372, or locate your nearest dealer using the QR code and Find a Dealer section.
- 11000541Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, CLA, EQB, EQE, EQS, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (118, 167, 192, 206, 223, 232, 243, 247, 254, 290, 294, 295, 296 and 297 platform) vehicles, the MBUX system software does not correspond with the latest series production configuration. The MBUX system will receive an OTA update that includes general product improvements and robustness enhancements for a better entertainment experience. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
- 11000534Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 22-24 C-Class, EQE, EQS, GLC, S-Class, SL (206, 294, 295, 296, 297, 254, 223, 232 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The communication module will receive an OTA software update that includes product improvements. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
- 11000531Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY23-24 CLE, E-Class, EQE, EQS, and S-Class vehicles (236, 214, 294, 295, 296, 297, 223 platform), the communication module SCN coding does not correspond with the latest series production configuration. The communication module will receive an OTA update that updates the SCN coding to the latest series production configuration. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
- 11000519Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 C-Class, CLE, E-Class, EQE, EQS, GLC, GLE, GLS, GT, S-Class, and SL vehicles (205, 206, 236, 213, 214, 238, 294, 295, 296, 297, 253, 167, 290, 223, 232 platform), the tire sealant bottle may not meet specifications. The possibility exists that the tire sealant bottle may leak within the installation location. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the TIREFIT bottle in the trunk.
- 10249541Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2023 C-Class, EQE, EQS, GLC, S-Class, and SL (206, 294, 295, 296, 297, 254, 223, and 232 platform) vehicles, there is a new software release for the MBUX Infotainment system. This OTA update includes functional improvements and eliminates software errors for a better entertainment experience. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. A letter will be mailed to included customers informing them of this software update.
- 10249539No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Mute line between communication module N112/2 and sound control unit N40/3. Check mute cable (violet) between control units for communication module N112/2 and sound N40/3, including plug contacts, and repair or replace as necessary. If the plug contact is deformed, it is imperative that its counterpart at the control unit is also checked.
- 10249495Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: - Loosen screws of the MRSM/SCCM and steering wheel, re-align the MRSM/SCCM, and re-fasten the screws (see WIS). Sometimes there is stress at the MRSM/SCCM and noises occur. - If noises continue to occur, swap the MRSM/SCCM into a vehicle without any (noise) complaints. - If the noises occur with the MRSM/SCCM complained about when it is in the vehicle without a complaint (donor vehicle), the MRSM/SCCM can be replaced. - If noises also occur in the customer vehicle with the MRSM/SCCM from the reference vehicle, the MRSM/SCCM is not the cause and must not be replaced. Notes: - When installing the MRSM/SCCM, make sure that no damage occurs! - Only disassemble and mount all component parts in the "straight-ahead position" (see also WIS). - Please refer to this LI in the "Notes" section of the warranty claim!
- 10249482The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on the back of the steering wheel is not positioned correctly and may therefore rub against the steering column switch module Please use the following noise files for the damaged part analysis: 1. Grinding noise | pot. cause: steering wheel | see attachment: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises. mp4 2. Creaking/cracking noise | pot. cause: steering column switch module | see attachment: MRSM-Schleifgerusch_ SCCM-GrindingNoises.MOV If the noise is due to the steering column switch module, please use LI46.10-P-077314. Check for grinding areas on the steering wheel: Please check the covers on the rear for protrusion and, if necessary, remount. 1. Mask off openings on back of steering wheel with adhesive tape 1. Mark the back of the steering wheel with colored chalk (see Picture 1) 2. Mount steering wheel on steering column switch module and turn the steering wheel from left lock to right lock ten times. 3. The chalk will now have disappeared in the areas where there is rubbing (see Picture 2) Warning: Ensure that no cables and visible areas of the steering wheel are damaged. The abrasive excess material on the back of the steering wheel must be carefully removed with a Dremel tool. Tip: You will need to remove approx. 0.1 mm to 0.3 mm of material (example: Picture 3) Make sure that none of the ground-off material gets into the steering wheel. After removing the material, clean the entire back of the steering wheel with a 1% soap solution.
- 10249479During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps.
- 10248213Plug and Charge does not work for vehicles from model series X294. Vehicles with a manufacturing date SOP up to October 16, 2023 are affected. AMG vehicles are not affected Plug and Charge certificates are no longer installed on the vehicle. Re-coding of the PTCU control unit - N127 (Drivetrain)
- 10244776Mercedes me connect services inoperative (me-Call, Remote Status, etc.). Mercedes me services - activation not possible. Notes: - In the quick test, no fault code and no event code is stored in the RAMSES control unit (N112/2). The SIM card may be defective. A defective SIM card can be identified as follows: With XENTRY Diagnosis, open the "ACTUAL values" menu of the RAMSES control unit and read out the values for "EUICC, ICCID, IMEI, IMSI". ACTUAL values in the event of a defect: 1. EUICC:null 2. ICCID: null 3. IMEI: null 4. IMSI: null If all the values for "EUICC, ICCID, IMEI, IMSI" = null, then it is highly likely that the SIM card inside the RAMSES control unit is defective. Recommissioning the RAMSES control unit may rectify the problem. If the problem is still present after the recommissioning, then the RAMSES control unit must be replaced. In this case, please create a TIPS case and forward it to HQ. The part is required for analysis. Information on the return delivery of the module will be communicated via TIPS case.
- 10244748Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software will be updated remotely to MBUX 2.4. With this update, customers will benefit from many new functions and features, such as video streaming (note that the Entertainment Package Plus is required for streaming and can be purchased from the Mercedes me Store by the end of 2023), Dolby Atmos, MBUX Voice Assistant (NewsFlash & Tourguide), a personal decorative image on the front passenger display, and more. Please see NCU issued on September 5th, 2023 from Product Management and Digital House team Additional New Connected Features Coming Soon. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge without an additional workshop visit via the data link of the communication module. No customer letter will be mailed for this software update.