2010 Mercury Milan Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercury › Milan Hybrid › 2010
These records cover every 2010 Mercury Milan Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
59 complaints1 involved a fire
What owners report most
Latest complaints
- Service brakes, hydraulic
The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA…
The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed. The local dealer confirmed that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was built a month after the recall date and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.
- Service brakes, hydraulic
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come…
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.
- Service brakes, air › Antilock › Abs warning light · Traction control system
The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The…
The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.
- Service brakes, hydraulic
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon…
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.
- Service brakes
TL* the contact owns a 2010 mercury milan. The contact stated that the brake pedal went to the floorboard when depressed. The contact stated that the braking distance was extended. The contact stated that failure occurred intermittently at various speeds, sometimes without warning. The vehicle was…
TL* the contact owns a 2010 mercury milan. The contact stated that the brake pedal went to the floorboard when depressed. The contact stated that the braking distance was extended. The contact stated that failure occurred intermittently at various speeds, sometimes without warning. The vehicle was taken to a certified mechanic to be diagnosed. The mechanic stated that the braking system malfunctioned, the angle sensor, brake pedal field simulator and the ABS valve all failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 84,000.
- Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2010 mercury milan hybrid. The contact stated she was unable to open the front driver's side door. The contact stated she had to open the window to open the door using the outside door handle. The vehicle was taken to local dealer asheboro ford, inc. (1602 e dixie dr…
TL* the contact owns a 2010 mercury milan hybrid. The contact stated she was unable to open the front driver's side door. The contact stated she had to open the window to open the door using the outside door handle. The vehicle was taken to local dealer asheboro ford, inc. (1602 e dixie dr, asheboro, nc 27203: (336) 629-3194) where it was diagnosed with needing the front driver's side door handle to be replaced. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 115,000.
- Steering
TL* the contact owns a 2010 mercury milan hybrid. The contact stated that the power steering assist system failed while backing out of an inclined driveway. Also, the steering wheel seized, which made it difficult to turn. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 134,000.
- Steering
I started the car, backed up and suddenly I had no power steering. No warnings just unable to budge the steering wheel. Car IS still sitting at a restaurant . If this happened to anyone while driving there IS no way they could control this car! There IS a recall on this issue with 2011 milan but…
I started the car, backed up and suddenly I had no power steering. No warnings just unable to budge the steering wheel. Car IS still sitting at a restaurant . If this happened to anyone while driving there IS no way they could control this car! There IS a recall on this issue with 2011 milan but not 2010 but there have been numerous complaints of this issue. Someone IS going to get hurt or worse if ford doesn't fix this. The 1700 plus repair IS impossible for most of us!!!
- Electrical system · Electronic stability control (esc) · Hybrid propulsion system
TL* the contact owns a 2010 mercury milan hybrid. After the contact charged his electrically operated vehicle, it would not operate in hybrid mode. The contact followed the directions in the owner's manual, but the hybrid mode remained non-functional. There were no warning indicators illuminated.…
TL* the contact owns a 2010 mercury milan hybrid. After the contact charged his electrically operated vehicle, it would not operate in hybrid mode. The contact followed the directions in the owner's manual, but the hybrid mode remained non-functional. There were no warning indicators illuminated. The vehicle was taken to sheehy ford (901 n frederick ave, gaithersburg, md 20879, (301) 358-4443) to be repaired. The cause of the failure was not disclosed. The manufacturer was made aware of the failure and did not assist. The failure mileage was 43,000. *Tt consumer stated dealer and manufacturer did not know how to come up with a solution. Consumer claims the airbag and the storage caused the hybrid failure.*jb
- Electrical system · Electronic stability control (esc) · Hybrid propulsion system
TL* the contact owns a 2010 mercury milan hybrid. After the contact charged his electrically operated vehicle, it would not operate in hybrid mode. The contact followed the directions in the owner's manual, but the hybrid mode remained non-functional. There were no warning indicators illuminated.…
TL* the contact owns a 2010 mercury milan hybrid. After the contact charged his electrically operated vehicle, it would not operate in hybrid mode. The contact followed the directions in the owner's manual, but the hybrid mode remained non-functional. There were no warning indicators illuminated. The vehicle was taken to sheehy ford (901 n frederick ave, gaithersburg, md 20879, (301) 358-4443) to be repaired. The cause of the failure was not disclosed. The manufacturer was made aware of the failure and did not assist. The failure mileage was 43,000. *Tt consumer stated failure IS a direct result of putting the car in storage for seven month due to airbag recall as well as ford asking consumer not to use the vehicle.*jb
- Air bags
Takata recall "indefinite" delay
- Steering
Service steering now light came on while driving, then the steering wheel locked. Had to have car towed to repair shop. It cost me $1780 to repair. Recall on the 2011 but not the 2010, sad situation.
- Steering
My steering assist stopped working when I was parking my vehicle. I'm fortunate that no cars were next to where I was parking because the car went into the next parking spot without my control. I see that 2011 mercury milan have been recalled for this reason. I was in motion when this happened.
- Service brakes
I was driving and drove onto some uneven pavement. I hit a bump at 40 mph. I was coming off of an interstate onto an exit ramp and had to stop at a stop light. The pedal went to the floorboard. I had to pump it up to stop. It IS still a soft pedal.
- Air bags · Steering · Unknown or other
Takata inflators, fuel tank may crack drivers side floor may caught under gas pedal power assisted steering. Recall notice # 16s26 nhts a recall 16v-384
- Air bags
Takata recall. pursuant to safety recall notice 18s01/nhtsa recall 18v046, we have not been able to drive our car since june 5, 2018, almost two months ago. although we now have access to a rental car, it IS a problem not to have use of our own vehicle and IS an ongoing inconvenience. when will the remedy be available?
- Steering
Power steering failed while driving in neighborhood at 30 mph. The power steering gear assembly and tie rods were replaced 3 months/3,000 ago for the same exact failure. There needs to be a recall for the milan 2010 for this issue just like there IS a recall for the milan 2011 and fusion 2011/2012. See initial complaint # 11081366.
- Power train · Steering
As I was driving, chime sounded and service power steering and service advancetrac message displayed and warning lights illuminated. I pulled over and turned off vehicle and did a quick check under hood and under vehicle. When I found nothing I restarted vehicle and proceeded to re-enter roadway…
As I was driving, chime sounded and service power steering and service advancetrac message displayed and warning lights illuminated. I pulled over and turned off vehicle and did a quick check under hood and under vehicle. When I found nothing I restarted vehicle and proceeded to re-enter roadway, chime once again sounded and service power steering now and service advancetrac now messages and lights illuminated but now all power assist to steering was lost making for a very dangerous situation.
- Air bags
Since receiving the recall notice for the june 1, 2016 recall of the takata airbag, I have gone to both ford and lincoln dealership to get it repaired. I also have followed up with calls on many occasions. it IS now dec. 2017 and I spoke with the ford corporation today at 800-392-3673 and they…
Since receiving the recall notice for the june 1, 2016 recall of the takata airbag, I have gone to both ford and lincoln dealership to get it repaired. I also have followed up with calls on many occasions. it IS now dec. 2017 and I spoke with the ford corporation today at 800-392-3673 and they too say I still must wait. I just want make a complaint about this problem which I'm sure others have brought to your attention. any help IS most appreciated. 16v384 nhtsa recall manufacture recall number 16s26
- Service brakes
2 brake warning lights appeared on dash. Brake pedal soft and went to floor. Very little braking power . Almost rolled through intersection. 76 year old lady (my mother) terrified to drive the car. taking to dealer tomorrow.
- Electronic stability control (esc) · Steering
Car was having no problems until 30 seconds after I put it in drive, the car started beeping and flashing the warning sign 'service advancetrac'in yellow letters and then a minute later it beeped and said 'service power steering now' in bold red letters. I parked my car at work and the steering wheel locked up and I couldn't get it to budge. Had to have my car towed.
- Air bags
TL* takata recall. The contact owns a 2010 mercury milan hybrid. The contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2010 mercury milan hybrid. The contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall: I see in the nhtsa database that my vehicle was subject to a recall for the airbag inflator in june of 2016. I have not received any notification from the manufacturer nor have I been contacted to bring in my car for a replacement. This has now been 16 months since the recall. when can I have my inflator replaced?
- Air bags
TL* takata recall. The contact owns a 2010 mercury milan hybrid. The contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts do to the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2010 mercury milan hybrid. The contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts do to the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair because she received the recall notice over a year ago. The dealer (al packer ford royal palm beach (10601 southern blvd, royal palm beach, fl 33411, (888) 764-0252) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received a postcard from tk holdings alerting her that they filed for bankruptcy. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electrical system · Seats · Unknown or other
The car was inside an attached garage with children buckled into their carseats. My husband was in the driver seat. I was standing outside the car waving bye to the kids. When my husband started the car, we heard an odd sound, then saw smoke and flame coming from between the carseats. We got the…
The car was inside an attached garage with children buckled into their carseats. My husband was in the driver seat. I was standing outside the car waving bye to the kids. When my husband started the car, we heard an odd sound, then saw smoke and flame coming from between the carseats. We got the kids out, and I called 911 while my husband popped the trunk and put the garden hose on the flames. The hybrid battery was on fire. When firefighters arrived, they sprayed fire retardant foam on the car and pushed it out of the garage. The fire burned through the back seat on the passenger side. The carseat my son had been sitting in was burned through as well.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10250305When performing any transmission fluid change or topoff involving Motorcraft Premium ATF, MERCON V has replaced all versions of Motorcraft Premium ATF and can be used going forward. Mixing Motorcraft Premium ATF and MERCON V in the same transmission is acceptable. After 31-Jan-2024, Motorcraft Premium ATF will no longer be manufactured and will only be available until inventory depletes.
- 10236689Some 2010-2012 Fusion/Milan and 2011-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering (EPAS), a remanufactured replacement steering gear (MU2Z-3V504-ARM) is available which is significantly less expensive than a new replacement gear. When conducting repairs that are customer pay, offer the customer a remanufactured gear when possible. This would include vehicles not included in field service action (FSA) 15N01 (built on or before 7-Sep-2010) or vehicles included in FSA 15N01 that have exceeded the 10 year/150,000 mile terms of the program.
- 10234103Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.
- 10222465Certain 2010 2012 Model Year Fusion / MKZ / Milan Hybrid Vehicles Hybrid Battery Reduced Electric Vehicle Operation BECM and PCM Software Update In all the affected vehicles, outdated software may result in reduced EV-only mode performance earlier in the life of the vehicle than intended.
- 10209374Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
- 10174404Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.
- 10167224Some 2010-2012 Fusion hybrid electric vehicle (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation. Do not attempt repairs at this time. Engineering is investigating, monitor OASIS for updates.
- 10058453Ford/lincoln: when flat towing vehicle, battery will drain, due to manual instruction of key remaining in accessory position. Model 2010-13 fusion, 2010-11 milan, 2011-12 MKZ.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.