NHTSA recall 21V00J000
Communication › Auto crash notification
Mercedes-Benz EQS 450 and 2 more
Reported Dec 27, 20211,239 vehicles affectedMercedes-Benz USA, LLCMaker’s number 2022010006Built Feb 15, 2021 – Dec 4, 2021
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Communication › Auto crash notificationElectrical system › Software