Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.
Risk and remedy
Risk
A high-voltage battery that overheats increases the risk of a fire.
Remedy
Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
11011307This bulletin provides information when high beam assist, or traffic sign detection limited, DTC C12B3FD may be stored in the DAS control module.
11011303This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
11011297This bulletin provides information regarding documenting cell module labels when replacing HV modules.
11011296This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
11011293This bulletin provides informatin when there is shuddering when charge level is low.
11011285This TSB Provides information when parking assistance provides false warnings.
11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
11011280This Pending Service Solution (PSS) requests that technicians enter a record in the PSS Databse in instances when the SOS Emergency call warning in instrument cluster without relevant DTC in vehicles with ConBox high.
11011277This bulletin provides information when the parking brake does not work sporadically; DTC B107BF0 or B10FCF0 stored in the driver assist systems.
11011276This TSB provides information when DTCs U142100 and U164200 are stored as passive/sporadic in the gateway.
11011274This bulletin provides information when the restricted function icon for Audi Pre sense is displayed after engine starts.
11011273This bulletin provides information when DTC B187A00 is stored: Park steer assist cancelation (symptom number 98341).
11011272This bulletin provides information when the overhead view camera (TopView) calibration fails.
11011268This bulletin pertains to complaints/general information regarding SOS Emergency Assist.
11011263This bulletin provides information regarding cleaning exterior glass.
11011256This bulletin provides information when the DTCs B200FF0 to B200FF5 are stored in the J775 suspension control unit.
11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
11009983Vehicle Concerns Before Recall Repair Available
11009972This bulletin provides information when there is a drive system fault displayed in instrument cluster (P0A4000).
11009967This bulletin provides information when there is an issue with wireless charging/wireless charging not working with Audi Phone Box.
11009965This bulletin provides information when the calendar function is not available.
11009958This TSB provides information when DTCs U142100 and U164200 are stored as passive/sporadic in the gateway.
11009954This bulletin provides infomration related to Driver assist systems: parking aid, maneuver assist, rear cross-traffic assist not working (DTC U111000, U112300).
11009952This bulletin provides informatin whem the individual overhead view cameras are inoperative (picture is blurry or fogged up), DTCs B200FFA, B127C04, C12AE02.
11009951This TSB provides information when the Virtual cockpit has a pixel error.
11009948This bulletin provides information when there is noise from the backrest of the front seat.
11009945This bulletin provides information when the seat belt and pre sense warnings appear intermittently while driving; DTC B101C07 stored in the airbag module.
11009941This bulletin provides diagnostic information regarding the locking system.
11009938This bulletin provides information when there are droning noises/vibrations in tight corners, vehicles with PR number GH4 (quattro with ultra technology).
11009936This bulletin provides informatin when there is binding or vibrations in tight turns with quattro Ultra.
11009933This bulletin provides information when there is a function restriction with event memory entry P071800 - P276800 (symptom 20736 - 20737).
11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
11009403This bulletin provides information when there is shuddering when the charge level is low.
11009400This TSB provides information when there is a High-Voltage fault, gearbox fault or MIL on in the instrument cluster DTC(s) P0A4000, P0A2E00 or P0A2B00.
11009399This bulletin providse information in order to document when replacing HV modules.
11009386This bulletin provides service information when the message "Electrical system: fault" appears in the instrument cluster; event memory entry B200094 (00C4) is stored.
11009380This bulletin provides information about the Audi pre sense warning, warning jolt and/or brake engagement.
11009378This bulletin provides inormatin when the guages is faulty in the Audi virtual cockpit.
11009377This bulletin provides information when the audi virtual cockpit display has semi-circular marks on the edges of the display.
11009375This bulletin provides information pertaining to the GFF test plan required for A/C compressore replacements, regardless of the concern.
Every Audi A7 E model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.