2023 Audi Q5 Sportback
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Audi › Q5 Sportback › 2023
These records cover every 2023 Audi Q5 Sportback. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2023 Audi Q5 Sportback. Newest first.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q5 Quattro and Q5 Sportback Quattro vehicles. The cylinder head cover screws may have been improperly tightened.
Risk and remedy
Risk
The screws can loosen, allowing oil to leak and increasing the risk of a fire.
Remedy
Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 15ZK.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Risk and remedy
Risk
A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
Remedy
Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
Owner complaints
6 complaints1 involved a crash2 injuries
What owners report most
Latest complaints
- Electrical system · Structure › Body › Hatchback/liftgate
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by…
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
- Structure › Body › Hatchback/liftgate › Support device/strut
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually…
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually raise up. The contact heard a beeping sounding and was able to get out of the way before the trunk closed independently. The dealer was not contacted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 1,820.
- Service brakes · Vehicle speed control
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the…
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
- Power train · Steering · Wheels
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
- Unknown or other
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull…
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.
- Engine
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011315On Audi vehicles manufactured within a specific period, the oil seal inside the thermostat may suffer from wear or deformation. This may result in leaks in the thermostat.
- 11011313On Audi vehicles manufactured within a specific period, the oil seal inside the thermostat may suffer from wear or deformation. This may result in leaks in the thermostat.
- 11011305This bulletin provides information when the camera for the Driver Assist Systems is coded incorrectly.
- 11011303This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
- 11011302This bulletin provides information when various camera-based driver assistance systems are unavailable (DTC B200FF2 (1123875)).
- 11011296This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11011285This TSB Provides information when parking assistance provides false warnings.
- 11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
- 11011280This Pending Service Solution (PSS) requests that technicians enter a record in the PSS Databse in instances when the SOS Emergency call warning in instrument cluster without relevant DTC in vehicles with ConBox high.
- 11011278This bulletin provides information regarding Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards.
- 11011276This TSB provides information when DTCs U142100 and U164200 are stored as passive/sporadic in the gateway.
- 11011274This bulletin provides information when the restricted function icon for Audi Pre sense is displayed after engine starts.
- 11011270This bulletin provides informatoin when Audi pre sense restricted message appears in the instrument cluster, no DTCs.
- 11011266This TSB provides information when the airbag warning light is on, DTC B120E1B.
- 11011263This bulletin provides information regarding cleaning exterior glass.
- 11011257This bulletin provides information when creaking noises are heard when body twists during braking or steering maneuvers.
- 11011256This bulletin provides information when the DTCs B200FF0 to B200FF5 are stored in the J775 suspension control unit.
- 11011253This bulletin provides infomraion when there are rumbling/knocking noises from the front suspension.
- 11011243This bulletin provides information when there are whistling noises from the turbo charge at 1500 - 2200 rpm and apprximately 70% load.
- 11011242This bulletin provides information when there is an adible whistling or hissing from the engine compartment.
- 11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
- 11009983Vehicle Concerns Before Recall Repair Available
- 11009967This bulletin provides information when there is an issue with wireless charging/wireless charging not working with Audi Phone Box.
- 11009966This TSB provides informatin when the Smartphone Interface disconnects/deactivates unexpetedly with Apple CarPlay.
- 11009965This bulletin provides information when the calendar function is not available.
- 11009958This TSB provides information when DTCs U142100 and U164200 are stored as passive/sporadic in the gateway.
- 11009951This TSB provides information when the Virtual cockpit has a pixel error.
- 11009949This bulletin provides information when the display on the air conditioning operating unit displays a pixel fault, or is blank.
- 11009941This bulletin provides diagnostic information regarding the locking system.
- 11009938This bulletin provides information when there are droning noises/vibrations in tight corners, vehicles with PR number GH4 (quattro with ultra technology).
- 11009936This bulletin provides informatin when there is binding or vibrations in tight turns with quattro Ultra.
- 11009934This bulletin provides information when the Gearbox warning is on, DTC P17F900 is stored in the TCM.
- 11009933This bulletin provides information when there is a function restriction with event memory entry P071800 - P276800 (symptom 20736 - 20737).
- 11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
- 11009406This bulletin provides information when "Audi Active Lane Assist/Traffic Jam Assist: malfunction!" is displayued, DTC U112300 is stored in one of two control modules
- 11009392This Pending Service Solution (PSS) requests that technicians create a record in the PSS Database in instances whwere the message "Loading system. Please wait" is dislayed after driving for an extended period of time.
- 11009380This bulletin provides information about the Audi pre sense warning, warning jolt and/or brake engagement.
- 11009378This bulletin provides inormatin when the guages is faulty in the Audi virtual cockpit.
- 11009377This bulletin provides information when the audi virtual cockpit display has semi-circular marks on the edges of the display.
- 11009375This bulletin provides information pertaining to the GFF test plan required for A/C compressore replacements, regardless of the concern.
Every Audi Q5 Sportback model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.