2024 Bentley Bentayga Hybrid

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009715Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement
• 11009579Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
• 11008715On Board Charger (00C6) - DTC's P0D9B00 and/or P0D9C00 - DTC description / logic is incorrect. Customer statement / workshop findings: The On Board Charger (C6) control unit - Battery Charger Coupler Temperature Sensor "A" DTC description is incorrect. Please refer to the Technical background section to ensure the correct diagnostic path is followed depending on the actual DTC The incorrect and correct description are shown within the Technical background section.
• 11008714Software update for the On Board Charger - 00C6 (SC24/26). The software prevents the 12 volt battery from discharging The issue can occur whilst the high voltage system is being charged (for example overnight) in some cases this can discharge the 12 volt battery Should the 12 volt battery be discharged the vehicle cannot be started.
• 11008229DTC B200000 with symptom code 1049088 evident in the high voltage battery charger control module (Diagnostic address C6).
• 11008227Lower and/or upper front suspension lever bushes - Warranty replacement guidelines.
• 11003191DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
• 11000750New Flying Spur (Hybrid) and Bentayga (Hybrid) - DTC P019100: Fuel Rail Pressure Sensor "A" Circuit Range/Performance. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with a Drive System Fault warning, the following DTC listed below evident within Engine control module 1: P019100 Fuel Rail pressure Sensor A Circuit Range/Performance Technical background On engine restart after a drive (engine at operating temperature) the check engine lamp illuminates within the DIP with a Drive System Fault warning - DTC P019100 is logged
• 10252818HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 1025244612 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
• 10251435Software update to 0042 (Driver door control module) and 0052 (Passenger door control module) - SC24/02, Technical background: Software updates are available for the following control modules: - Driver door control module (Diagnostic address 0042) And - Passenger door control module (Diagnostic address 0052) Remedy: The update changes the parameters of the following rear door functions: - Left and right hand rear door open functionality (improved access) - Left and right hand rear door soft close functionality (improved operation).
• 10250238Customer reports the electric driving range is not as expected. Technical background: To confirm the vehicle is operating correctly and being driven efficiently, the guidelines within the Measure section should be followed (Subject to a genuine customer complaint) By following the guidelines within the Measure section (depending on vehicle type) it should then be possible to determine if the vehicle is operating within specification.
• 10248273Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts out.
• 10246438During the Pre Delivery Inspection (PDI) the high voltage coolant level is not at maximum (Between minimum and maximum).
• 10246376Oil leak from the oil separator/breather connection - Intake manifold whistle - Engine warning lamp illuminated. Customer statement - Engine warning lamp illumintaed within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection
• 10246358Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
• 10245096Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
• 10245093Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
• 10245078Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
• 10245064Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Potential wiring clash condition Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
• 10245062Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Open circuit DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
• 10245052Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)
• 10245047Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions
• 10244978Bentayga/New Flying Spur - Hybrid - DTC P0B2500 and/or P0B2600 in 008C - High voltage battery management control unit. Customer statement / workshop findings: - Yellow engine warning light illuminated within the DIP - Red high voltage battery warning light illuminated within the DIP Workshop findings - DTC P0B2500 and/or P0B2600 stored within 008C - High voltage battery management control unit.
• 10244967Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
• 10244685Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code Customer Statement: -Bentley Home Charging Unit Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
• 10244682Bentayga - PDC system not working or PDC system false detection Customer Statement: PDC system not working or PDC system false detection Warning evident within the DIP
• 10244651Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.
• 10244649Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
• 10244645Unable to run basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
• 10244644Rumble noise and/or floor pan/steering column vibration Customer Statement: -Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input
• 10244619Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
• 1024366412 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
• 10243663All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
• 10242269HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 10241851Bentayga Hybrid - HVAC not cooling - DTC B16A1F0 is evident within diagnostic address 00C5. Customer statement / workshop findings: Customer statement HVAC system is not cooling Workshop findings: DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5 Technical background: Upon receipt of a customer complaint relating to HVAC system not cooling and DTC B16A1F0 is evident, please refer to the Measure section of this TPI.
• 10241847HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 10240565HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
• 10235589HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected

Every Bentley Bentayga Hybrid model year

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