2015 Bentley Continental GT

Owner complaints

What owners report most

1. Vehicle speed control1
2. Wheels1

Latest complaints

• Jun 15, 2018NJ5,000 miCrash
  Vehicle speed control › Cruise control · Wheels
  TL* the contact owns a 2015 bentley continental GT. The contact stated that the vehicle was purchased under the assumption that it was equipped with all season tires; however, the vehicle was equipped with summer tires. The contact stated that he experienced difficulty maneuvering the vehicle while…

  TL* the contact owns a 2015 bentley continental GT. The contact stated that the vehicle was purchased under the assumption that it was equipped with all season tires; however, the vehicle was equipped with summer tires. The contact stated that he experienced difficulty maneuvering the vehicle while driving in snow. Also, while driving 8 mph out of the driveway, the vehicle spun around and crashed into a curb extremely hard. The air bags did not deploy upon impact of the crash. The contact was not injured. A police report was not filed. The vehicle was towed to bentley edison (808 US-1, edison, nj 08817, (732) 395-2900) where it was diagnosed with $25,000 worth of damage. The contact was informed that the crash was due to the vehicle being equipped with summer tires. The contact also mentioned that the cruise control failed to function after the diagnostic test. The vehicle was in the process of being repaired. The manufacturer was informed of the failure and advised the contact to speak to the dealer. The failure mileage was 5,000.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009579Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
• 10254013Electronic Parking Brake (EPB) control unit cannot be coded. Customer statement / workshop findings: Workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle
• 10252818HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 1025244612 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
• 10246358Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
• 10245096Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
• 10245093Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
• 10244967Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
• 10244649Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
• 10244619Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
• 1024366412 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
• 10243663All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
• 10242269HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 10241847HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 10240565HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
• 10239487Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
• 10235746Lateral Valve Guide - Diagnosis Requirements - W12 Engine Only Customer Statement: -Customer reports misfires/check engine warning lamp illuminated within the Drivers Instrument Panel (DIP)
• 10235589HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
• 10230822Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
• 10228744Rattle Rear Cabin Area - Seat Belt Assembly Customer Statement: -Rattle from rear of passenger compartment, rear quarter panel area Technical Background: -Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area
• 10226813Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
• 10226810All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
• 10226808Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
• 10226802Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
• 10226801All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
• 10226776Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
• 10226754Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
• 1022674712 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
• 10224810Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
• 10224349Whistling Noises from Engine Compartment Customer Statement: -Whistling noise from engine compartment at idle speed -Engine warning light (MIL) sporadically on -The noise often only occurs when the engine is warm
• 1022434812 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
• 10222168Rattle Rear Cabin Area - Seat Belt Assembly Technical Background: Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle the rear quarter panel area. Service: On receipt of a qualified customer complaint referencing rattle in one or both the rear quarter areas and that rattle can be attributed to the front seat belt mount assembly located in the rear quarter panel then carry out the following procedure. The procedure should be performed on both the right hand and the left hand front seat belt reel / mounting plate assemblies
• 10219147Air spring fault finding Customer Statement: -The front and/or rear suspension appears to have dropped Technical Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.
• 10218960All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
• 10210187Rattle rear cabin area - Seat belt assembly. Customer statement / workshop findings: Rattle from rear of passenger compartment, rear quarter panel area Technical background: Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area
• 10210162Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.
• 10209163Technical product information Power steering noise (hiss) audible in cabin emanating from front of car. To enable further investigation into out of alignment ACC radar sensors and thus produce improvements in the future systems, Bentley Motors requires the following additional information to be gathered and reported back when an ACC system requires adjustment.
• 10206083Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
• 10203238Rattle Rear Cabin Area - Seat Belt Assembly. Condition: Rattle from rear of passenger compartment, rear quarter panel area Technical Background: Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area. Service: On receipt of a qualified customer complaint referencing rattle in one or both the rear quarter areas and that rattle can be attributed to the front seat belt mount assembly located in the rear quarter panel then carry out the following procedure. The procedure should be performed on both the right hand and the left hand front seat belt reel / mounting plate assemblies.
• 1020297412 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Every Bentley Continental GT model year

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