2023 BMW I7
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2023 BMW I7. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2023 BMW I7. Newest first.
BMW of North America, LLC (BMW) is recalling certain 2025 Mini Cooper S, Mini Countryman S All4, X2, 2024 Rolls-Royce Spectre, 2023-2025 i7, 7 Series, X7, 2024-2025 i5, 5 Series, 2023-2024 XM, X1, 2024-2025 X6, and X5 vehicles. The integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and…
Risk and remedy
Risk
A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, malfunctioning ABS and/or DSC systems can cause a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
Remedy
The Integrated brake system will be inspected and, if necessary, replaced, free of charge. Owner notification letters are expected to be mailed August 21, 2026. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce customer service at 1-877-877-3735. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning August 21, 2026. Vehicles previously repaired under recall 24V739 or 24V104 will need to have the new remedy completed.
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Risk and remedy
Risk
A loss of drive power increases the risk of a crash.
Remedy
The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Risk and remedy
Risk
Battery module failure may lead to a shutdown of the high-voltage system which can result in a loss of drive power, increasing the risk of a crash. In addition, module failure increases the risk of a fire.
Remedy
Dealers will replace specific high-voltage battery cell modules, free of charge. Interim owner notification letters explaining the safety risk were mailed September 11, 2025. Another notice will be sent once the remedy becomes available, anticipated December 31, 2025Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC. (BMW) is recalling certain 2023-2025 BMW, MINI, and Rolls-Royce vehicles. Please see the recall report for a complete list of models and model years. The integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability Control (DSC) systems to not…
Risk and remedy
Risk
A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, malfunctioning ABS and/or DSC systems can cause a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
Remedy
Dealers will replace the integrated brake system, free of charge. Owner notification letters were mailed between June and December 2024. Owners may contact BMW customer service at 1-800-525-7417 or Rolls Royce customer service at 1-877-877-3735.
BMW of North America, LLC (BMW) is recalling certain 2023-2024 740i, 740i xDrive, 760i xDrive, i7 eDrive50, i7 xDrive60, i7 M70, 2024 750e xDrive, 530i, 530i xDrive, i5 eDrive40, and i5 M60 vehicles. The ground connection to the steering wheel may not have been attached correctly, resulting in an inoperative hands-on detection system.
Risk and remedy
Risk
An inoperative hands-on detection system may fail to detect when the driver's hands are not on the steering wheel and therefore not engage the emergency stopping assistant system, increasing the risk of a crash.
Remedy
Dealers will inspect and reattach the ground connection as necessary, free of charge. Owner notification letters were mailed December 8, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2023 740i, 760i xDrive and i7 xDrive60 vehicles. The windshield wipers may fail during certain weather conditions.
Risk and remedy
Risk
Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the windshield wiper system, as necessary, free of charge. Owner notification letters were mailed November 15, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2023 740i, 760i xDrive and i7 xDrive60 vehicles equipped with an Interaction Bar. The Interaction Bar, located on the dashboard, may not activate the windshield defrosting/defogging system and/or the hazard warning lights. In addition, those control buttons may not illuminate when pressed. As such…
Risk and remedy
Risk
The inability to operate the defrost or hazard warning lights can increase the risk of a crash or injury.
Remedy
Dealers will replace the Interaction Bar, free of charge. Owner notification letters were mailed September 6, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2023 740i, 760i xDrive, and i7 xDrive60 vehicles. The front seat length adjustment system may not have been welded properly.
Risk and remedy
Risk
An improperly welded front seat may not properly restrain an occupant, increasing the risk of injury in a crash.
Remedy
Dealers will inspect the front seats and if necessary, replace the seat front structure including the seat length adjustment system, free of charge. Owner notification letters were mailed August 3, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2023 760i xDrive and i7 xDrive60 vehicles equipped with the Executive Lounge Seating Package. In certain seat monitoring conditions, the front passenger seat electronic control unit (ECU) software may not recognize the seat position, and disable the front passenger air bag, knee air bag, and active…
Risk and remedy
Risk
A disabled front passenger air bag, knee air bag, or active headrest will not deploy as intended in a crash, increasing the risk of injury.
Remedy
Dealers will reprogram the front passenger seat electronic control unit software, free of charge. Owner notification letters were mailed March 10, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60, i4 eDrive35, i4 eDrive40, i4 M50, and 2023 i7 xDrive60 vehicles. The high voltage battery electronic control unit (ECU) software may cause an interruption of electrical power.
Risk and remedy
Risk
An interruption of electrical power may result in a sudden loss of drive power, increasing the risk of a crash.
Remedy
Dealers will update the high voltage battery ECU software, free of charge. Owner notification letters are expected to be mailed February 10, 2023. Owners may contact BMW customer service at 1-800-525-7417.
BMW of North America, LLC (BMW) is recalling certain 2023 BMW 740i, 760i xDrive, and i7 xDrive60 vehicles. The telematics control unit may not transmit the vehicle location information to emergency responders.
Risk and remedy
Risk
Emergency response may be delayed without the vehicle location information, increasing the risk of injury.
Remedy
Dealers will update the telematics control unit software, free of charge. Owner notification letters were mailed January 17, 2023. Owners may contact BMW customer service at 1-800-525-7417.
Owner complaints
8 complaints2 involved a crash
What owners report most
Latest complaints
- Electronic stability control (esc) · Service brakes, hydraulic
The contact owns a 2023 BMW i7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the…
The contact owns a 2023 BMW i7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
- Electronic stability control (esc) · Service brakes, hydraulic
The contact owns a 2023 BMW I7. The contact stated that while driving 50 MPH, the vehicle became inoperable. The contact engaged the parking brake to stop the vehicle. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES…
The contact owns a 2023 BMW I7. The contact stated that while driving 50 MPH, the vehicle became inoperable. The contact engaged the parking brake to stop the vehicle. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts for the recall repair would become available. The failure mileage was 4,700. Parts distribution disconnect.
- Service brakes
I have contacted the BMW dealership in Henderson several times about the recall and they do not have a fix from the BMW. I contacted BMW about the issue and filed a complaint with them to offer a solution of replacing the vehicle or return the vehicle for a buyout. I reported the problem to BMW on…
I have contacted the BMW dealership in Henderson several times about the recall and they do not have a fix from the BMW. I contacted BMW about the issue and filed a complaint with them to offer a solution of replacing the vehicle or return the vehicle for a buyout. I reported the problem to BMW on May 20, 2024 and the manufacture is not informing me of any update or responding to my request. The BMW i7 is unsafe to drive and on three occasions I have almost been involved in an accident because the vehicle is taking longer to stop and I have to firmly press on the brakes in order to stop the car. I would like BMW to offer a solution to repurchase the vehicle as I have significant safety concerns driving the car. I have been in constant contact with Seema Kumar Executive Customer Care and Customer Relations and Services at BMW. She has been saying to me that she is waiting on a update from her team and every week there has been no update and I am still making payments on a car this has been defective for over 5 months with the brakes.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Service brakes
Brand new car bought in Nov 2023. On February 12, 2024, this Recall Campaign No. 24V-104: Integrated Brake (IB) Module came out - albeit with no remedy. It is now Jun 22nd - 4 months later - and there is still no remedy. I am adversely affected in the following ways: - I have been unable to…
Brand new car bought in Nov 2023. On February 12, 2024, this Recall Campaign No. 24V-104: Integrated Brake (IB) Module came out - albeit with no remedy. It is now Jun 22nd - 4 months later - and there is still no remedy. I am adversely affected in the following ways: - I have been unable to drive the defective vehicle for over 4 months now - I have been unable to purchase the vehicle out of the lease as they won't provide a payoff-quote with an open recall - I am unable to re-sell the vehicle with the open recall. 4 months is an unacceptable time to remedy (and it may be a lot longer, or never) - as by the time the recall came out, I had only owned the car for less than 3 months. As of today, I was unable to use the car for a longer time than I have been able to use it since leasing it brand new. Over the past 4 months, every time I attempted to have the recall addressed at a BMW dealership, I was repeatedly told there was no remedy available.
- Electrical system · Power train
The car warning flashes “drivetrain fault”. Then after about 5 seconds the car put itself into neutral and started to slow down. I pulled off to the side of the highway before it stopped on its own . I was not able to start the car back up. I got it towed to the dealership . I am told that…
The car warning flashes “drivetrain fault”. Then after about 5 seconds the car put itself into neutral and started to slow down. I pulled off to the side of the highway before it stopped on its own . I was not able to start the car back up. I got it towed to the dealership . I am told that the AC compressor failure to the high voltage battery system , shut down the system . Seems very dangerous to do that while I was driving on the highway !
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
I purchased a new BMW i7 xDrive60 at the end of December 2023. There have been numerous software issues since I purchased the vehicle. Yesterday while driving at low speed, a car in front of me at a stop light slammed on brakes. I attempted to depress the brake but it was too late. My car collided…
I purchased a new BMW i7 xDrive60 at the end of December 2023. There have been numerous software issues since I purchased the vehicle. Yesterday while driving at low speed, a car in front of me at a stop light slammed on brakes. I attempted to depress the brake but it was too late. My car collided with the vehicle in front. I did not initially see the driver ahead of me stop as I was looking to the side for oncoming traffic. All of the ADAS systems are activated in my vehicle and set to the most sensitive settings including the autonomous emergency braking/FCW which is set to “Early” response. My vehicle provided no warning of the impending collision nor did it attempt to brake on its own. There is an issue with the AEB functionality in the i7 that needs to be investigated. In addition to this issue, there’s also a problem with the automatic brake hold function when the car stops. Due to poor programming, after bringing the car to a stop by using regenerative braking the car then rolls backward or forward (depending on the slope) before the auto hold function applies the brakes. This is unlike any other car with this function including other BMWs we have owned. It increases the likelihood of a collision as the car rolls after coming to a complete stop. I have driven another electric BMW and experienced this issue. It is also mentioned all over various BMW owner forums. My vehicle cost $137,000 and did not even alert of a forward collision or attempt to brake on its own as it is supposed to. Furthermore the car is also supposed to detect and record video of any accidents that occur but the car did not detect it was in an accident. BMW/NHTSA needs to investigate the i7 and other EVs BMW produces. There is no logical reason the car did not alert about an impending collision or attempt to brake on its own. I also learned my vehicle is subject to a recall related to the integrated brake booster. I’m unsure if this could have played a roll in the car not stopping.
- Structure › Body
The front doors release button are designed and placed on the car door which can open as soon as your knee unintentionally touches the button. This poses a risk of opening the doors while the car is in motion.
- Electrical system · Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Warnings
On 2023 BMW i7 while I was trying to park in a parking stall moving forwards at a very low speed in a shopping center( less than a 1 m/h) . The car suddenly and very aggressively took off and accelerate on me while I was straightening the steering wheel to pull more forwards, heading another…
On 2023 BMW i7 while I was trying to park in a parking stall moving forwards at a very low speed in a shopping center( less than a 1 m/h) . The car suddenly and very aggressively took off and accelerate on me while I was straightening the steering wheel to pull more forwards, heading another parked car in front it, head to head and pushed/ slid the parked car about 20 feet. I have no idea if any button was pushed or activated with my palm while steering to park. No signs or indicator or sensor warned before accident and nothing after accident.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11012093Quality checks have determined that the coolant changeover valve may develop a coolant leak undervery low outside temperatures (significantly lower than 32 F (0 C)).
- 11012080The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit) 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed. The fault memory entries (isolation faults) can occur both individually and in combination and must be traced back to the eDrive motor based on the ISTA test procedure. If ISTA test procedure lists possible cause of fault as; A metal chip is found behind the brush module (between the brush module and the end shield of the electrical machine). Repair required. Refer to service solution no. 20000794435083 in Aftersales Information Research (AIR). Follow information in the Procedure section below.
- 11008113The rear high-voltage cable for the electric drive unit can chafe causing a Check Control message Drive faulty
- 11008112The rear high-voltage cable for the electric drive unit can chafe causing a Check Control message Drive faulty.
- 11006744Delivery Stop - Interaction Bar.
- 11006741Vehicle may experience Ethernet BUS communication issues between the Head Unit (HU-H5) and the rearDoor Operating Modules (BMTs). This could result in failures in any of the following functions: Media operation Radio control Telephone control MyModes selection Wireless Charging (wireless charging tray)
- 11006740The rear high-voltage cable for the electric drive unit can chafe causing a Check Control message Drivefaulty
- 11006737The rear high-voltage cable for the electric drive unit can chafe causing a Check Control message Drivefaulty.
- 11006734Customer states they started to receive Check Control messages for the drivers seat at the end of eachdriving cycle: One or more of the following check control messages (CCM) were present at that time: CCM 434 Seat calibration required. CCM 108 Driver restraint system. Eventually multiple restarts after they first noticed the CCM the seat stopped functioning, the air bag warninglamp illuminated in the instrument cluster, and they received a new Check Control message: CCM 97 Restraint system. There are now 6 DTC faults stored: ACSM6 Air Bag module 930D86 - Function restraint system driver restricted. C95432 - seat module Driver (seat memory), message status backrest locking standardization required. C95434 - seat module Driver (seat memory), message status backrest locking standardizationrecommended. FAS_I20 Driver's Seat module 8029F5 - initialization seat: limited seat adjustment due to missing calibration 802A03 - Functions seat adjustment FAS limited available. 802A05 - KB: Shut-off KB because of missing calibration. Also, one or both of the following check control messages (CCM) may currently be present: CCM 108 Driver restraint system CCM 109 Passenger restraint system The seat initialization and memory has been lost. Or Repeat failure of seat initialization after completing the test module via ISTA.
- 11005451Delivery stop: program door module control unit
- 11005450The seat initialization and memory has been lost; Or Repeat failure of seat initialization after completing the test module via ISTA. One or both of the following check control messages (CCM) may be present: CCM 108 Driver restraint system CCM 109 Passenger restraint system
- 11005236Quality checks have determined that the coolant changeover valve may develop a coolant leak under very low outside temperatures (significantly lower than 32 F (0 C)).
- 11005233When driving over rough surfaces, a low-frequency rattling noise can be heard inside the vehicle's cabin.The noise typically sounds as though it is coming from the front right footwell area.
- 11005226While driving at low speeds (15-40 mph) on flat road surfaces, a knocking noise from the front axle may beheard during steering wheel movements.
- 11005218When rolling forward or backwards with the steering at full lock (left or right) without the brake applied, agroan-type noise may be heard from the front axle. The noise is most noticeable after load reversal. See attached video V31 03 24. The noise can be heard beginning at the 7 second timestamp.
- 11002670BMW AG has issued a Delivery Stop (effective June 14, 2024) on certain Model Year 2023 - 2024 BMW vehicles that were produced between August 4, 2021, and May 2, 2024. The rear high-voltage cable for the electric drive unit can chafe causing a Check Control message Drive faulty.
- 11002669A drumming noise is heard when the air conditioning system is operating.
- 11000512Quality checks have determined that the coolant changeover valve may develop a coolant leak under very low outside temperatures (significantly lower than 32 F (0 C)).
- 11000510Delivery stop: coolant changeover valve
- 10253353A small flap of sound insulation material may come into contact with some of the 12 V B+ cables at the remote B+ charging point terminal (general location at arrow) along the engine compartments passenger side inner fender well.
- 10253344There is coolant leaking from under the car Low heater output Possible Check Control message Drive, you can continue driving (ID49) Possible fault codes stored in these BEV vehicles: 224163 Electric auxiliary heater for the high-voltage battery unit: Undervoltage or internal communication fault 8049AA - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 80124F Electric auxiliary heater: Communication in electric auxiliary heater faulty 224F60 - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 224111 - Cooling system for power electronics: Coolant loss detected 224107 - Cooling system for high-voltage battery unit, component protection: Detection of coolant loss
- 10252133When the interior temperature of the vehicle is between 5 F (-15 C) and 23 F (-5 ), the defroster function is limited; and the interior doesnt heat up quickly enough.
- 102520411. The center air vent on the left (a) is closed. All other air vents on the left side then only blow cold air intothe passenger area. OR 2. Both center (b) air vents are closed. All other air vents then only blow cold air into the passenger area. OR 3. The center air vent on the right (c) is closed. All other air vents on the right side then only blow cold airinto the passenger area.
- 10252039This Informational Bulletin is intended as a guided work through process to address BEV/PHEV charging issues. The step-by-step guide will help walk you through the correct basic steps that should be followed when addressing and diagnosing battery electric vehicles (BEV) and plug in hybrid vehicles (PHEV) charging issues.
- 10252029This Informational Bulletin is intended as a guided work-through process to address customer charging complaints. The step-by-step guide will help walk you through the basic procedure to test the charger/infrastructure when the vehicle does not charge, either at a: Home charger AC Level 1/Level 2 - Flexible Fast Charger/hard wired Wallbox, or a Public AC Level 2, or DC Level 3 - Fast Charging Station Note: All PHEV and BEV vehicles may be affected.
- 10250894When driving over rough surfaces, a low-frequency rattling noise can be heard inside the vehicle's cabin. The noise typically sounds as though it is coming from the front right footwell area.
- 10250743A knocking, thump-type noise may be heard from the front axle during straight-ahead driving on uneven road surfaces at low speed, e.g., below 40 mph.
- 10250603A drumming noise is heard when the air conditioning system is operating.
- 10250367The coolant changeover valve may develop a coolant leak when the outside temperatures go below 19F (-7C). The vehicles operating systems would also need to be at that same low temperature (example: being parked outside, overnight in low temperatures).
- 10250366BMW AG has issued a Delivery Stop (effective December 19, 2023) on certain Model Year 2023 BMW vehicles that were produced between February 10, 2023, and June 23, 2023. The Combined Charging Unit(CCU) may not have been built to specifications.
- 10250365Gen 5 BEV/PHEV vehicles may set the Combined Charging Unit (CCU) in programming abort due to nocommunication to the HV charge socket electronics.
- 10250361The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit) 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed. The fault memory entries (isolation faults) can occur both individually and in combination and must be traced back to the eDrive motor based on the ISTA test procedure. If ISTA test procedure lists possible cause of fault as; A metal chip is found behind the brush module (between the brush module and the end shield of the electrical machine). Repair required. Refer to service solution no. 20000794435083 in Aftersales Information Research (AIR). Follow information in the Procedure section below.
- 10249421The coolant changeover valve may develop a coolant leak when the outside temperatures go below 19F (-7C). The vehicles operating systems would also need to be at that same low temperature (example: being parked outside, overnight in low temperatures).
- 10249030A drumming noise is heard when the air conditioning system is operating. Service parts are not yet available for this repair. This bulletin will be updated once the service repair is ready.
- 10249027The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle discharged battery complaints.
- 10249026The washer fluid reservoir mounting hook has too much play, which allows the reservoir to vibrate and cause a noise.
- 10247579BMW AG has issued a Delivery Stop (effective December 7, 2023) on certain Model Year 2023 BMW vehicles that were produced between July 4, 2022, and April 24, 2023. A small flap of sound insulation material may come into contact with some of the 12 V B+ cables at the remote B+ charging point terminal (general location at arrow) along the engine compartments passenger side inner fender well.
- 10247572BMW AG has issued a Delivery Stop (effective December 19, 2023) on certain Model Year 2023 BMW vehicles that were produced between February 10, 2023, and June 23, 2023.
- 10247569BMW AG has issued a Delivery Stop (effective December 20, 2023) on certain Model Year 2023 - 2024BMW vehicles that were produced between July 4, 2022, and October 26, 2023.
- 10245424BMW AG has issued a Delivery Stop (effective November 21, 2023) on certain Model Year 2023 - 2024BMW vehicles that were produced between November 10, 2022, and March 28, 2023.
Every BMW I7 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.