2017 Cadillac ATS
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Cadillac ATS. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2017 Cadillac ATS. Newest first.
General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, 2017-2018 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles. The electric power steering (EPS) assist may fail.
Risk and remedy
Risk
A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.
Remedy
Dealers will replace the power steering gear assembly, free of charge. Owner notification letters were mailed April 15, 2025. Owners may contact Cadilac customer service at 1-800-333-4223 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252497020.
General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles. The electric power steering (EPS) assist system may fail.
Risk and remedy
Risk
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the power steering gear assembly, free of charge. The recall began June 13, 2019. GM' number for this recall is N182182760.
Owner complaints
33 complaints1 involved a crash
What owners report most
Latest complaints
- Steering
My 2017 Cadillac ATS had the Electric Power Steering failed and I found a recall for the same year make and model went to the dealer and they said my vin isn't part of that recall but this vehicle has 49K miles and there was no reason it failed. They need to expand the recall.
- Power train
Transmission fluid temperature sensor in the 8 speed automatic 8L90 transmission from GM is a known issue. Causes vehicle to shift/jerk erratically especially in stop and go traffic.
- Steering
Driving home message came up on the dash, saying, power steering problem. Next thing you know, it was extremely hard to turn the wheel left or right.
- Wheels
I have replaced two brand new tires on the back right. I then saw that there was a TSB for the very issue im having with my vehicle. A slow loss of air from the back right tire. The TSB link is https://www.nhtsa.gov/?nhtsaId=11017016 Its a slow.loss of air that eventually ends you up with a blown…
I have replaced two brand new tires on the back right. I then saw that there was a TSB for the very issue im having with my vehicle. A slow loss of air from the back right tire. The TSB link is https://www.nhtsa.gov/?nhtsaId=11017016 Its a slow.loss of air that eventually ends you up with a blown tire on the side of the road which has happened twice to me now. There is no location on the vehicle for a spare tire coincidentally. I still have the tires with damage to them for proof . My brakes and rotors have been. Changed because the mechanic said that could be the issue. I never thought of it being the tire and rim until I saw the TSB for this which is exactly what it feels like when the air does get in the rim and begins to naw the wall of the tire.
- Back over prevention › Display function
My Que Screen has webbed and makes it impossible to view my screen, important vehicles warnings and my maps for directions. This has been a recall in the past. Prior to me owning my vehicle. I can’t believe Cadillac installed junk in their vehicles. A third party is a direct extension of YoUR…
My Que Screen has webbed and makes it impossible to view my screen, important vehicles warnings and my maps for directions. This has been a recall in the past. Prior to me owning my vehicle. I can’t believe Cadillac installed junk in their vehicles. A third party is a direct extension of YoUR business. Do better. This is horrible. I demand a recall repair. If this was known and you all didn’t want to fix these vehicles should be pulled off the roadways. Right your wrongs.
- Air bags · Electrical system
In center console there is a dual USB port for either charging or data for CarPlay. When two phones are plugged in and charging, and one phone is in passengers hand, while vehicle is in motion or stopped, the airbag warning light will illuminate. When the phone is removed from passenger seat…
In center console there is a dual USB port for either charging or data for CarPlay. When two phones are plugged in and charging, and one phone is in passengers hand, while vehicle is in motion or stopped, the airbag warning light will illuminate. When the phone is removed from passenger seat, airbag warning light turns off. This will happen any number of times and is very easy to reproduce issue. This problem is only occurring more often now that I have a passenger in the car. But it will happen if any phone is plugged in and sitting on the seat. It went to the dealer with this issue a couple years ago but they couldn’t get it to happen again because the phone wasn’t on the seat plugged in. If the airbag warning light is on, then the system will not function, therefore, if this happened right before an accident, the airbags may not deploy, putting all passengers at risk.
- Power train
1. The transmission shudders at high speeds and at low speeds it either hesitates to shift gears or it lurches forward causing a rough shifting of gears. 2. I feel as though when I am braking and my car lurches forward, sometimes I have to brake even harder just to get the car to stop in time.…
1. The transmission shudders at high speeds and at low speeds it either hesitates to shift gears or it lurches forward causing a rough shifting of gears. 2. I feel as though when I am braking and my car lurches forward, sometimes I have to brake even harder just to get the car to stop in time. This has caused me to almost hit pedestrians and/or other car. At high speeds, when the transmission shudders, I feel as though I have to slow down in order to stop the aggressive shaking, making others driving behind me have to slow down. 3. A former family mechanic has tried to resolve the transmission issue for me and he was unsuccessful in doing so. I have not taken it to a dealer or a big name mechanic. 4. The vehicle has not been inspected by insurance, police or the manufacturer. Only a family mechanic. 5. As far as I know, there was no prior indicating symptoms of the issue as I bought the car how it currently is. I was told upon purchase that the transmission has a shudder at high speeds and at hesitation of shifting gears at low speeds
- Steering
The contact owns a 2017 Cadillac ATS. The contact stated that the vehicle was experiencing intermittent loss of power steering functionality. The vehicle was taken to Auto Repair Garage, where a routine inspection was performed, and the contact was informed that no failure was found. The contact…
The contact owns a 2017 Cadillac ATS. The contact stated that the vehicle was experiencing intermittent loss of power steering functionality. The vehicle was taken to Auto Repair Garage, where a routine inspection was performed, and the contact was informed that no failure was found. The contact stated that the failure progressively increased. The contact stated that upon starting the vehicle, and while driving at various speeds, the vehicle lost power steering functionality, and the steering wheel was significantly difficult to turn. There was no warning light illuminated. Additionally, the contact stated that the infotainment system screen was frozen. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V175000 (Steering). An appointment was scheduled for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was unknown.
- Unknown or other
They have terrible transmission that barely make it to 50,000 miles before problems start happening. Parts are not cheap at all it’s General Motors 8 speed transmissions my 2017 caddilac ATS is on its 2nd transmission and it’s already driving terrible I fear I may be left stranded next time this happens. The car has a new transmission with only over 37 thousand miles on the transmission.
- Engine · Steering
The contact owns a 2017 Cadillac ATS. The contact stated while driving 65 MPH, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle became difficult to maneuver, with the service power steering message displayed. In…
The contact owns a 2017 Cadillac ATS. The contact stated while driving 65 MPH, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle became difficult to maneuver, with the service power steering message displayed. In addition, the contact stated there was an abnormal sound coming from the vehicle. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle and the vehicle functioned normally. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.
- Unknown or other
My Cadillac Cue screen is frozen and cracking, and apply play and GPS are no longer visible on the screen when driving. Instead, I would have to look down at my phone while I’m driving to use the gps.
- Air bags · Electrical system · Engine
My air bag light randomly appeared and has been on for at about year now the dealership wants me to pay a ridiculous amount of money for all of these safety hazards including to fix my “airbag sensor” when I have never used the airbags. I am the one and only owner of the car which I purchased…
My air bag light randomly appeared and has been on for at about year now the dealership wants me to pay a ridiculous amount of money for all of these safety hazards including to fix my “airbag sensor” when I have never used the airbags. I am the one and only owner of the car which I purchased directly from the Ed Morse bayview Cadillac dealership. Faulty airbags and or sensors are a huge safety hazard. I need to know my airbags are working correctly as well as the sensors not only for my safety but as well as my child. My car has recently been diagnosed with serious transmission problems which include a vibration at 50 mph shuddering erratically and frequently to the point it is scary to drive. the transmission going out could cause me to get into an accident or be stuck in the road and put into danger which is another safety hazard. Lastly, The electric CUE screen is supposed to be used for safety for many reasons which include hands-free directions when you are lost and can use gps without having to use your phone while driving. You need the CUE screen to be able to access the radio for alerts and warnings. You need the CUE screen to able to use your phone hands-free to prevent accidents. The CUE screen is defective. The screens they use cannot withstand the heat and they sell you the car knowing the screens don’t last and will crack and no longer have the touch screen ability to control or use any of the features for our safety.
- Electrical system
The Cadillac CUE Infotainment system has failed for the second time. Device was replaced 2 years ago
- Exterior lighting · Unknown or other · Visibility/wiper
My headlight bulbs have been replaced and checked 2x by the used auto superstore which I will not name at this time ! and by the manufacturer (dealer) but once it’s dark out and the automatic brights come on and either both or one side goes completely out only to come back on sometimes or not at all which is very dangerous especially at night !
- Service brakes
The contact owns a 2017 Cadillac ATS. The contact stated that while driving approximately 75 MPH and attempting to stop the vehicle, the brake pedal was very stiff and hard to depress causing the braking distance to be extended. The contact drove off the roadway to avoid a collision and activated…
The contact owns a 2017 Cadillac ATS. The contact stated that while driving approximately 75 MPH and attempting to stop the vehicle, the brake pedal was very stiff and hard to depress causing the braking distance to be extended. The contact drove off the roadway to avoid a collision and activated the parking brake and shifted to park(P) causing the vehicle to come to an abrupt stop. During the failure the “Service Brake Assist" message was displayed. The vehicle was towed to the local dealer. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 50,098.
- Structure › Body
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant…
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways. 2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles
- Unknown or other
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant…
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways. 2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles on the internet and its time for NHTSA to take a step forward and call these faulty consoles and constant distractions a safety issue.
- Power train
Transmission causes car to shudder or shake/vibrate at lower speeds and lower rpm (auto shifting) It's been like this since it was purchased. If you perform manual shifting at 2500 RPM's or higher you don't experience the same shake/vibration. Ron Craft Cadillac says it's performing as expected.
- Electrical system · Unknown or other
The cue on my cadillac 2018 ATS just stop working , I searched online and found out millions ,of cadillac owners cue has stopped working. My car only has 60,000 miles, I got it new in 2018 june. Please help us with this problem. My name is[xxx] ,email address [xxx] phone [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Electrical system · Electronic stability control (esc)
The fuel level gauge drops to e. The touch screen display does not work at times you have to turn off the car to get it to work.
- Power train
At major intersection was at a stop red light. Began accelerating vehicle stalled and the light engine turned on, transmission stuck at first gear and would not accelerate above 20mph. This happened as I tried passing a vehicle in front to later make a turn. The car has had this issue several times. Reported to cadillac they asked that I report as a lemon meanwhile this IS a lease vehicle.
- Power train
Transmission shudders on light acceleration (worst at around 50 mph) general acceleration feels similar to an engine misfire with intermittent drops in power. some times transmission can shift hard and have a bang, jarring feeling.
- Steering
TL* the contact owns a 2017 cadillac ATS. The contact received a recall notice for nhtsa campaign number: 19v086000 (steering). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe. An appointment was scheduled with dutton motor company (8201 auto dr…
TL* the contact owns a 2017 cadillac ATS. The contact received a recall notice for nhtsa campaign number: 19v086000 (steering). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe. An appointment was scheduled with dutton motor company (8201 auto dr, riverside, ca 92504, (951) 687-2020). The dealer indicated that the part was ordered and available; however, another unknown dealer stated otherwise. The contact was then informed by dutton motor company that the part had to be ordered and it could be an additional two weeks before it arrived. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Steering
TL* the contact owns a 2017 cadillac ATS. The contact stated that various warning indicators and gauges flickered off and on. Whites chevrolet buick GMC cadillac (173 old farm rd, roanoke rapids, nc 27870, (252) 507-0374) was contacted. The vehicle was not diagnosed or repaired. The vehicle was…
TL* the contact owns a 2017 cadillac ATS. The contact stated that various warning indicators and gauges flickered off and on. Whites chevrolet buick GMC cadillac (173 old farm rd, roanoke rapids, nc 27870, (252) 507-0374) was contacted. The vehicle was not diagnosed or repaired. The vehicle was included in nhtsa campaign number: 19v086000 (steering). The dealer was contacted more than once, but could not schedule a time for the repair. The manufacturer was notified of the failure. The failure mileage was not available.
- Steering
My power steering stops working several times a day at least 4-5 days a week. This IS very dangerous, as I can not turn the vehicle without using all of my upper body strength. This has happened to me several times while driving 70 mph down the highway and in downtown chicago traffic. I fear for my…
My power steering stops working several times a day at least 4-5 days a week. This IS very dangerous, as I can not turn the vehicle without using all of my upper body strength. This has happened to me several times while driving 70 mph down the highway and in downtown chicago traffic. I fear for my safety and cadillac will not do anything to fix this. I have contact my cadillac dealer and cadillac directly. I would like my vehicle purchased back from me. I can not continue to drive this vehicle and feel safe.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011436This Preliminary information communicates for Technicians installing a Service Replacement Transmission Assembly to contact Technical Assistance to make sureunit is not suspect of a snap ring concern prior to installation.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010562This bulletin provides information on possible normal brake drag caused by the vehicle parked for an extended period of time.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009461This service bulletin provides information on Characteristics of Wide Low Aspect Ratio Tires, Vehicle Pulls Left or Right, Wanders, Follows Depressions in Road Surface, Tramlining.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007771This Preliminary information communicates diagnostic information for vehicles with transmission noise.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
Every Cadillac ATS model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.