2014 Cadillac Elr
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Elr › 2014
These records cover every 2014 Cadillac Elr. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Cadillac Elr. Newest first.
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high…
Risk and remedy
Risk
A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.
Remedy
GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.
General Motors LLC (GM) is recalling certain model year 2014 Cadillac ELR vehicles not equipped with adaptive cruise control and manufactured September 26, 2013, through February 14, 2014, and equipped without adaptive cruise control. In these vehicles, the electronic stability control (ESC) system software may inhibit certain ESC diagnostics, preventing…
Risk and remedy
Risk
If the driver is not alerted to an ESC malfunction they may continue driving with a disabled ESC system which may result in loss of directional control, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will recalibrate the Electronic Brake Control Module (EBCM), free of charge. The recall began on May 20, 2014. Owners may contact Cadillac at 1-800-458-8006. GM's number for this recall is 14087.
Owner complaints
17 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Unknown or other
Component Affected: ELECTRICAL SYSTEM/ AIR BAGS: FRONT: PASSENGER SIDE Description of Safety Defect: The Passenger Presence System (PPS) Module / Occupant Sensor Module failed on my 2014 Cadillac ELR, triggering diagnostic code U0170 ("Lost Communication with Passenger Presence Module") And…
Component Affected: ELECTRICAL SYSTEM/ AIR BAGS: FRONT: PASSENGER SIDE Description of Safety Defect: The Passenger Presence System (PPS) Module / Occupant Sensor Module failed on my 2014 Cadillac ELR, triggering diagnostic code U0170 ("Lost Communication with Passenger Presence Module") And illuminating the "Service Airbag" warning light on the dashboard. Due to this electronic failure, the vehicles supplemental restraint system (STS) has completely disabled the front passenger-side airbag. In the event of a collision, the passenger airbag will not deploy, creating an immediate and severe safety hazard for any occupant in that seat. This error message appeared while in the dealerships possession for an unrelated issue. The dealership service technician confirmed the faulty module and stated they are not able to complete the repair due to discontinued parts. see attached. General motors (GM) has officially discontinued the vehicle-specific replacement parts (Part #23504892 & #23504893) required to fix this defect. Dealerships are turning owners away because the parts are entirely unavailable nationwide, and standard components from higher-volume GM models are incompatible with the low-production ELR seat configuration. This leaves owners with a permanently disabled safety system and no manufacturer-supported path to repair a critical restraint component. Because this is a widespread, identical failure among 2014 ELR vehicles that results in total airbag deactivation, a federal safety investigation and recall are required to force the manufacturer to produce a batch of functional safety components.
- Electrical system · Forward collision avoidance › Automatic emergency braking · Unknown or other
The vehicle lost all power while driving; this has occurred four times between August 2024 and November 2024. Without warning, the vehicle loses power, including brakes, steering, lights, warning flashers, doors, etc., all power goes away. This has occurred three times during the day and once at…
The vehicle lost all power while driving; this has occurred four times between August 2024 and November 2024. Without warning, the vehicle loses power, including brakes, steering, lights, warning flashers, doors, etc., all power goes away. This has occurred three times during the day and once at night, creating a hazard for myself and other drivers. The vehicle has been towed to the dealership three times, where it restarts. There are no codes to be found and GM is uncertain of what to do.
- Electrical system · Fuel/propulsion system · Unknown or other
Loss of power and control: Twice over the past two months, the vehicle has died and lost all power and control functions while in motion. The first episode was while my spouse was driving during the day at about 30 MPH. She reports the vehicle made a loud "pop," and then all power to the vehicle…
Loss of power and control: Twice over the past two months, the vehicle has died and lost all power and control functions while in motion. The first episode was while my spouse was driving during the day at about 30 MPH. She reports the vehicle made a loud "pop," and then all power to the vehicle, including steering and braking, was lost. After a few minutes, the car restarted and was towed to the dealership. They found no codes and could not replicate the incident, and GM could not provide them with any suggestions. After a month, the car was returned to us. Two weeks ago, I was driving at night, and except for the "popping" noise, the same thing happened while driving on a dark roadway. The vehicle just died, and I managed to wrestle it to the side of the road with no power steering, no brakes, no hazard lights, nor could I get the doors to open with the electric door release. Again, after being towed, the dealership reported that the car started the next morning, and they found no codes and could not replicate the issue. While the dealership still has the vehicle, we are concerned that driving at highway speeds could be much more dangerous or deadly. In addition, the vehicle dying on a dark road and having no electrical power poses a risk to other drivers if the vehicle cannot be moved off the roadway.
- Unknown or other
Shift to park error message unable to turn off or exit vehicle. This is a hybrid vehicle
- Electrical system · Fuel/propulsion system · Power train
Shifting the vehicle into park and attempting to turn it off by hitting the power button, yields a warning on the dic saying "action required: shift to park", despite the shift selector already being in park. This prevents the vehicle from being turned off. Requires multiple attempts of turning the vehicle on and off, and moving of the shift selector to get the car to recognize the vehicle IS actually in park.
- Air bags
Service s r s light stays on no accident it just came on one day no one was sitting in the passages
- Wheels
All four original wheels and one gm replacement wheel have all cracked randomly over the course of my ownership of the car. Gm hasn't offered any help and dealership personnel just shrug and say yeah those wheels had problems.
- Electrical system
Cadillac cue system screen has developed dead spots without warning. unable to find work around to turn on parts of ventilation system, stereo, navigation, and charging systems.
- Electrical system
The touchscreen IS failing. parts of the screen no longer respond to touch. This affects the radio, gps, defroster, heat, air conditioning, car system configuration, etc.
- Service brakes
When using the brakes; small bumps can trigger the ABS system to intervene unnecessarily, causing the car to lose significant ground when braking, this can be catastrophic even at low speeds. This IS an issue I have experienced first hand in both the cadillac elr, and the sister car the chevy volt.…
When using the brakes; small bumps can trigger the ABS system to intervene unnecessarily, causing the car to lose significant ground when braking, this can be catastrophic even at low speeds. This IS an issue I have experienced first hand in both the cadillac elr, and the sister car the chevy volt. This happens at all speeds, mostly on roads with potholes where the wheel will momentarily lose contact with the road. This can be resolved in the way audi/vw has, that increases the brake pressure once the ABS system IS triggered to make up for lost distance, thus reducing the chances of an accident.
- Unknown or other
Mold in air conditioning evaporator got me sick. Treatment by dealer sent me to the hospital coughing & spiting-up blood! Very sick from exposures. Gm tsb 99-01-39-004h clearly shows this IS a common problem. Car has been at the dealer since 3/24/2016 & they are denying chemical odor that two inspectors have already verified. nhtsa has done nothing about this dangerous tsb. Why? updated 04/03/2017*js
- Unknown or other
Cadillac cue system and center stack system freezing and unresponsive. the cadillac elr's hvac, navigation, audio and other system functions are all controlled only by touch sensitive panel either in the cue screen or below it. when cue freezes or lags as it often does this causes a dangerous…
Cadillac cue system and center stack system freezing and unresponsive. the cadillac elr's hvac, navigation, audio and other system functions are all controlled only by touch sensitive panel either in the cue screen or below it. when cue freezes or lags as it often does this causes a dangerous occurrence where the driver must divert attention from the road to operate the car's system. While on my normal commute this morning I went to adjust my air conditioning when the system froze. I waited for the system to catch up or un-freeze and as the screen started to respond my distance sensor sounded and I had to slam on my brakes to avoid hitting a car that had slowed in front of me. the constant malfunction of this slow operating system diverts entirely too much attention away from the road and creates an unsafe driving experience. the alternative IS to not engage with audio or hvac controls while driving, which IS not the intended design of the car. the lagging cue system has personally caused distress and nervousness while driving this car. I've addressed these concerns with both cadillac executive team and two local dealerships all of which say the system functions as designed.
- Steering
Similar to my 2014 chevrolet volt, the steering column sticks on highways at high speeds, it feels like it catches on something, when turning the wheel to the right. Behavior seems to happen when steering wheel IS straight for a time, then when turning the wheel, it catches. There was a recall for that exact behavior in my volt, which was corrected with recall.
- Electrical system
I had a reset of the gauge cluster occur while using steering wheel controls to search music on sd card. Issue IS the same as discribed at this page - http://www.autoblog.com/2014/02/26/gm-chevy-silverado-gmc-sierra-pickup-glitch-could-spark-recall/ - except on elr. Vehicle was in motion about 5…
I had a reset of the gauge cluster occur while using steering wheel controls to search music on sd card. Issue IS the same as discribed at this page - http://www.autoblog.com/2014/02/26/gm-chevy-silverado-gmc-sierra-pickup-glitch-could-spark-recall/ - except on elr. Vehicle was in motion about 5 minutes after starting. On EV power. Conditions dry, temps in high 40S. I was slowing from 45 to a stop in traffic when reset occurred. Was a major distraction since all warning lights came on at once.
- Power train
TL* the contact owns a 2014 cadillac elr. While driving at 70 mph, the vehicle decelerated independently without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,500.
- Service brakes
TL* the contact owns a 2014 cadillac elr. The contact stated that while parked on a slight hill, the vehicle was shifted out of park and started to drift down the hil in reversel. The contact stated that brakes failed to stop and the vehicle crashed into a telephone pole. No injuries were…
TL* the contact owns a 2014 cadillac elr. The contact stated that while parked on a slight hill, the vehicle was shifted out of park and started to drift down the hil in reversel. The contact stated that brakes failed to stop and the vehicle crashed into a telephone pole. No injuries were sustained. The vehicle was taken to the dealer. The manufacturer was not made aware. The failure mileage on the vehicle was 20. The vin was not made available.
- Visibility/wiper
I test drove a new elr at night. the inside rear view mirror IS the automatic dimming type. unlike almost all such mirrors, the complete mirror does not dim. the center section dims, but there IS an approximately quarter-inch band that does not between the dimming section and the frame. at…
I test drove a new elr at night. the inside rear view mirror IS the automatic dimming type. unlike almost all such mirrors, the complete mirror does not dim. the center section dims, but there IS an approximately quarter-inch band that does not between the dimming section and the frame. at night, with a taller vehicle's lights shining on the mirror this non-dimming section reflects them at full brightness. this IS both annoying and distracting. I believe additional cadillac vehicles, such as the XTS, also have this defect. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011896This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11008893This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007687This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006644This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006290This service bulletin provides information to dealership personnel on a new refrigerant (R1234yf) for A/C service.
- 11006282This service bulletin provides information on Chemical Staining, Pitting, Corrosion and/or Spotted Appearance of Chromed Aluminum Wheels.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
- 11005311This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002441This service bulletin provides information for engine oil life monitor operation calculation.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001971This Warranty Administration bulletin provides information on customer vehicles concern results in a manufacturer repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.
Every Cadillac Elr model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.