2009 Cadillac Escalade Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Escalade Hybrid › 2009
These records cover every 2009 Cadillac Escalade Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
18 complaints1 involved a crash2 injuries
What owners report most
Latest complaints
- Electrical system
I went to replace /repair my vehicle and there was a 5 month back order for a hybrid battery from china. If I have to wait that long for gm to produce parts they should recall the vehicle. I tried to use an aftermarket program and I'm still having issues with my truck. Hybrid IS important for the car as the vehicle goes into limp mode with limited power or no throttle response at all.
- Structure › Body
The top clear coat of the paint in the middle columns, between the doors, both sides, IS peeling or going out. The cadillac dealer (brogan cadillac) in totowa, nj told me that IS normal, I am thinking they are wrong, but maybe I'm wrong.
- Unknown or other
In my cady escalade the top cover of the dashboard IS breaking and cut physically the dashboard and popping up.
- Fuel/propulsion system
My hybrid escalade has no extra power in requesting that after press down the gas pedal to get more necessary power to entry in highway the car shows something IS holding the car. I do not if normal or not. That happens all the time.
- Electronic stability control (esc) · Engine · Fuel/propulsion system
My check engine light came on after my vehicle made a noise from the tail pipe and when I push on the gas pedal my vehicle stalls out and the suspension the voltage and stability reads across my information screen. It happens to all the time weather I'm in motion or in parked or just sitting there at a red light.
- Engine
Gm must recall all escalade 2009 for engine low oil pressure in all vehicles of this year, due to cam problems. Gm knows it, but avoiding it.
- Electrical system · Suspension · Vehicle speed control
Takata recall, these issues have been going on and off it started with my escalade when on a busy street light I tried to step on the gas peddle but the vehicle seemed to be stuck on park mode which it wasn't and I could hear the engine running and forcing itself.in order to actually move I learned…
Takata recall, these issues have been going on and off it started with my escalade when on a busy street light I tried to step on the gas peddle but the vehicle seemed to be stuck on park mode which it wasn't and I could hear the engine running and forcing itself.in order to actually move I learned I had to do it the following way and even then it would move slowly.i had to step on the gas peddle very carefully and consistently at first it reacted going from 0 to 5MPH then slowly to 10 but I had to let go of the gas pedal and then step on it slowly so to not force it too quickly. In another instance when I was pulling out of my driveway the vehicle would not react I checked and confirmed to be in reverse mode but still vehicle would not move at all. I had to change back to parking mode then back to reverse mode ,this has happened in the past months on and off in several occasions sometimes the service suspension light will come on like it has today but in other days it has has the service engine light on and by itself itll turn off the check engine light or the service suspension.
- Air bags
Takata recall. Myself, my family, friends, and associates have been exposed to the takata inflator which could have caused serious physical injury or death. It IS a ticking time bomb as I continue to drive the vehicle and gm will not replace it.
- Air bags
Takata recall: the recall was initiated may 2016, it IS now october 2017. the recall still reads as "no remedy." I have been told I am unable to sell my car with an open recall. I have been waiting more than a year to sell my car, and it continues to depreciate, which IS creating a loss for me. additionally, I am unable to choose to drive a different vehicle. please advise.
- Steering
Electronic power steering control module and the steering rack & pinion (part number 20870559). Less than one month after purchasing this vehicle I was turning left to maneuver out of a tight spot and the vehicle chimed, gave an alert, and my steering became manual. It spent several weeks in the…
Electronic power steering control module and the steering rack & pinion (part number 20870559). Less than one month after purchasing this vehicle I was turning left to maneuver out of a tight spot and the vehicle chimed, gave an alert, and my steering became manual. It spent several weeks in the shop because the part was unavailable locally and had to be shipped in from canada. Repaired and had less than a week and lost control again. This time I was backing out of my driveway and turning to leave - same process. What if I was turning on a curve going 70? What if I was using cruise? What IS I had a sharp curve that popped up and I lost control? Reading similar recalls from 2004 and 2014 of steering issues. I believe this vehicle was overlooked in the recall and can cause serious issues if not discovered. Have been without a car for a month. Too many similarities to the previous recalll not to be included!
- Electrical system · Engine · Fuel/propulsion system
Experienced intermittent illumination of the service engine soon lamp, illumination of diagnostic trouble codes including service brakes soon, reduced engine power, stabilitrak, battery and stalling of vehicle. Taken to the dealer for service repeatedly and dealer cannot diagnose. Also contacted gm…
Experienced intermittent illumination of the service engine soon lamp, illumination of diagnostic trouble codes including service brakes soon, reduced engine power, stabilitrak, battery and stalling of vehicle. Taken to the dealer for service repeatedly and dealer cannot diagnose. Also contacted gm to no avail. Searched online and discovered that a recall was issued by the nhtsa: original recall from the nhtsa manufacturer's report date: may 18, 2009 nhtsa campaign ID number: 09v154000 nhtsa action number: n/a component: fuel system, gasoline potential number of units affected: 27,188 manufacturer should replace a new fuel system control module free of charge. However, the manufacturer has refused to diagnose and IS not offering any further assistance. Even though I have taken the vehicle to the dealer repeatedly.
- Electrical system · Fuel/propulsion system · Unknown or other
Beginning in or around october 2014, my cadillac escalade hybrid with 107,000 miles began malfunctioning whereby various lights, alerts and warning signals began activating intermittently including the brake, engine, stabilitrak, hybrid system, traction control and reduced engine power signals to…
Beginning in or around october 2014, my cadillac escalade hybrid with 107,000 miles began malfunctioning whereby various lights, alerts and warning signals began activating intermittently including the brake, engine, stabilitrak, hybrid system, traction control and reduced engine power signals to name a few. More lights than I can remember would activate and the car would stall from 65mph to 30mph while on the highway with no warning. Also, the car sometimes stalls with no warning. I have returned to the dealer repeatedly and at first I was told the system reset and they could not find any issue. Then I was told the issue was the engine and charged thousands of dollars but the problems continued. Then I was told I needed a new battery which I paid for but the problems continued. After approximately five service trips thousands of dollars and many complaints at the dealership where I purchased the vehicle, crown cadillac, and calls to the gm customer assistance center, an engineer diagnosed the problem as relating to the sensory power module in february 2015. The vehicle ran as it should from february until december. However, in late december 2015 the same issues began again. Frustrated with the original dealer, I had the vehicle towed into another dealership where our other non-hybrid cadillac was purchased. The service department kept the escalade for over a week for diagnosis but was unable to duplicate the codes or make any repairs. I was instructed to pick the car up on january 12, 2016. Today, january 17, less than one week later, the car stalled out and the alert lights began again. I feel very unsafe and trapped with this malfunctioning and defective car that it seems even its manufacturer cannot diagnose or repair.
- Service brakes
TL* the contact owns a 2009 cadillac escalade hybrid. While driving approximately 30 mph and attempting to engage the brakes, the vehicle failed to stop at a traffic light. The contact had to quickly shift into park and turn the vehicle off in order to stop. The failure recurred four times. The…
TL* the contact owns a 2009 cadillac escalade hybrid. While driving approximately 30 mph and attempting to engage the brakes, the vehicle failed to stop at a traffic light. The contact had to quickly shift into park and turn the vehicle off in order to stop. The failure recurred four times. The vehicle was taken to an independent mechanic, but the technician was unable to diagnose the failure. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
- Service brakes
While sitting in the driveway when the truck was running all of the brake fluid leaked out. replaced the fluid and it leaked out again. called dealer and they told me to bring it right in no appointment needed. prior too that there had been occasional problems releasing the parking brake. it was still under warranty it took over a week and was told the brake lines had to be replaced. *js
- Engine · Power train
While traveling at highway speed of 70 mph, the engine power got reduced abruptly without any warning and the vehicle speed reduced to about 30 mph. this abrupt loss of engine power and reduction of speed from 70 mph to 30 mph caused near-crash conditions on a busy highway where all vehicles were…
While traveling at highway speed of 70 mph, the engine power got reduced abruptly without any warning and the vehicle speed reduced to about 30 mph. this abrupt loss of engine power and reduction of speed from 70 mph to 30 mph caused near-crash conditions on a busy highway where all vehicles were traveling uniformly at 70 mph, narrowly avoiding multiple collisions. the check engine warning lights came on. After stopping the vehicle at a lay-by for a few minutes, everything returned back to normal. The check engine warning lights went off. Subsequently, this problem has been coming up intermittently without any warning and returning to normal by itself. This IS a safety hazard which can cause serious accidents and injuries. *tr
- Service brakes, hydraulic · Traction control system
I drive a 2009 cadillac escalade hybrid. The power on the brakes went out, to where I only had about 5% breaking power. Luckily there was no one in front of me and I was going slow, so no accident was caused. Three error codes came up on my dashboard, "service traction control", "service…
I drive a 2009 cadillac escalade hybrid. The power on the brakes went out, to where I only had about 5% breaking power. Luckily there was no one in front of me and I was going slow, so no accident was caused. Three error codes came up on my dashboard, "service traction control", "service stabilitrak", and "service brakes soon". I had my vehicle towed to the nearest cadillac dealership. This IS the second time I have lost my breaks while driving. The first time it happened, everything started up normal again and worked after I turned off the engine and turned it back on. After the first incident, I took it to the dealership but they could not recreate the problem. Now after this incident I am scared to drive that car. Having my brakes give out while driving IS the most scary thing that's ever happened to me and IS not an issue that can go unresolved. The worst part about this IS after researching the issue on the internet and forums, other general motors (gm) hybrid owners have had the same issues with losing the breaking system. Exactly the same issue! Some have fallen under the lemon law and have gotten new vehicles. I am not sure what my vehicle falls under but I am waiting to find out. In the meantime this issue needs to be investigated because this IS not the air conditioning going out or a minor defect, this IS a life and death situation. From my investigations, this IS not an isolated situation and I wonder why there hasn't been some kind of recall. Please google search "gm hybrid brake issues" and you will find many others all experiencing the same problem. Please help as not only my life but the life of others are in danger if nothing IS done about this. *kb
- Engine and engine cooling
The engine has stalled with a warning on message center saying, "reduced engine power and oil pressure low. Turn off engine." the SUV will also go "dead" when trying to start the engine sometimes. after waiting a few seconds and turning the ignition key again, the SUV will crank. the vehicle has…
The engine has stalled with a warning on message center saying, "reduced engine power and oil pressure low. Turn off engine." the SUV will also go "dead" when trying to start the engine sometimes. after waiting a few seconds and turning the ignition key again, the SUV will crank. the vehicle has been taken to the dealership 7 times with consecutive "check engine" lights illuminating within hours after the repair. diagnostic trouble codes have reported multiple sensors failing, including the knock sensor on bank 1 (three times). the problem has not been corrected, as the knock sensor has failed and the car would need to be returned for the 8TH repair in less than three months. *tr
- Air bags › Side/window · Equipment · Structure › Frame and members
2009 cadillac escalade hybrid side airbags went off late in crash and caused more injury, frame did not hold due to extra hybrid weight, onstar would not function tw*
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000160This service bulletin provides information on proper use of floor mats.
- 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
- 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
- 10253632Rear and Side Tempered Glass Spots.
- 10252974This service bulletin provides information on Takata Air Bag Courtesy Transportation Reimbursement Program - Applicable to GM Recalls listed in bulletin.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10251345This service bulletin provides information on Takata Air Bag Completion Rate Improvement Program - Applicable to GM Recalls 14491, 14735,15040, 15041, 15043,15044, 15045, 15046, 15406,15438, 15442, 15815, 15816,15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811,17478, 18015, N192273760, N192278940, N212328760, N212328770, N212328780, N212328790, N212328800, N242437050, N242437060, N242437070.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250505This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.
- 10250347This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
- 10250244This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
- 10250013High Voltage Safety ? High Voltage Disabling
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
Every Cadillac Escalade Hybrid model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.