2025 Cadillac Optiq
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Optiq › 2025
These records cover every 2025 Cadillac Optiq. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2025 Cadillac Optiq. Newest first.
General Motors, LLC (GM) is recalling certain 2025-2027 Cadillac OPTIQ vehicles. When closed using the key fob's express-up function, the front windows may fail to detect an obstruction and reverse direction. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Risk and remedy
Risk
A closing window that does not reverse direction as expected can pinch a passenger before retracting, increasing the risk of injury.
Remedy
The body control module (BCM) software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 21, 2026. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N262567230. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 24, 2026.
General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cadillac OPTIQ, Chevrolet Colorado, Equinox EV, GMC Canyon, 2026 Buick Enclave, Envision, Cadillac CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, VISTIQ, Chevrolet Blazer EV, Corvette Convertible, Corvette Coupe, Corvette Convertible E-Ray, Equinox, Silverado 1500…
Risk and remedy
Risk
Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
Remedy
Dealers will reset the vehicle radio, which will facilitate automatic download of the electronic owner’s manual, free of charge. Owner notification letters were mailed April 16, 2026. Owners may contact GM customer service at 1-866-467-9700, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N252540430. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 26, 2026.
General Motors, LLC (GM) is recalling certain 2025-2026 Cadillac Optic and 2025-2026 Chevrolet Equinox EV vehicles equipped with 21-inch Continental all-season tires. One or more of these tires may experience partial or full tread detachment.
Risk and remedy
Risk
Tire tread detachment increases the risk of a crash.
Remedy
Dealers will inspect all four tires and replace those manufactured during DOT week 4024, free of charge. Owner notification letters were mailed November 19, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252525030. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 16, 2025.
Owner complaints
13 complaints1 involved a crash
What owners report most
Latest complaints
- Forward collision avoidance › Adaptive cruise control
Operating the vehicle as instructed and used the Super Cruise feature (GM's hands-free cruise control driving assist) as it should be, by paying complete attention while not having to keep my hands on the steering wheel. As Super Cruise was activated, as it was for the majority of the roadtrip from…
Operating the vehicle as instructed and used the Super Cruise feature (GM's hands-free cruise control driving assist) as it should be, by paying complete attention while not having to keep my hands on the steering wheel. As Super Cruise was activated, as it was for the majority of the roadtrip from [XXX] to [XXX], and once in the [XXX] area of [XXX], as the vehicle was driving straight ahead into a construction zone, the Super Cruise/Vehicle detected it was going through a construction zone and the Super Cruise remained activated and working and then in a literal blink of an eye, it automatically disengaged without any "Take Control" notice or warning and immediately hit into a construction lane marker reflector and lost control. Fortunately, with extremely fast reflexes and driving awareness, we were able to avoid hitting into any other cars or objects, and regained manual driving control and drove as such the remainder of the ride to our destination. The vehicle miraculously didn't suffer any major damage, just some minor paint scuffing on the front driver's side fender/light area. The vehicle is operating fine otherwise. Super Cruise has not been used ever since then and the vehicle is currently being investigated by GM's product allegations team and is at the local Cadillac dealership undergoing diagnostic testing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Automatic emergency braking · Power train · Service brakes
On or around [XXX], while driving at approximately 40 mph, the automatic emergency braking / auto collision assist system on my 2025 Cadillac OPTIQ (VIN: [XXX]) activated without warning and brought the vehicle to a sudden stop. There was no obstacle, pedestrian, or hazard present in the roadway…
On or around [XXX], while driving at approximately 40 mph, the automatic emergency braking / auto collision assist system on my 2025 Cadillac OPTIQ (VIN: [XXX]) activated without warning and brought the vehicle to a sudden stop. There was no obstacle, pedestrian, or hazard present in the roadway ahead of the vehicle at the time of activation. The vehicle was brought to Moore Cadillac, Chantilly, Virginia (RO# [XXX], check-in January 9, 2026). The dealership technician was unable to duplicate the concern on a diagnostic road test but found that the body control module, image processing module, short-range radar, and forward-range radar all contained outdated calibrations. Vehicle-wide module reprogramming was performed as the repair. At the very next service visit (RO# [XXX], April 2026) and the visit after that (RO# [XXX], May–June 2026), the vehicle's modules were again found to contain outdated calibrations requiring full vehicle-wide reprogramming. The root cause of the recurring calibration failure has not been identified or permanently resolved by the dealer as of the most recent service visit on June 11, 2026. This vehicle has been out of service for approximately 74 cumulative days across 9 service visits since delivery on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Air bags
Car was t- boned at Intersection on right side. Front passenger sustained bruising but did not require hospitalization. Side airbag did not deploy.
- Tires › Tread/belt
Continental Cross Contact RX, 245/50 R20, M&S I was driving my 2025 Cadillac Optiq. I was about 1 mile from my home driving at 35 mph or less when the rear passenger side tire blew out. There was a fist size hole in the track (bottom of tire) . I definitely didn’t run over anything. The car was…
Continental Cross Contact RX, 245/50 R20, M&S I was driving my 2025 Cadillac Optiq. I was about 1 mile from my home driving at 35 mph or less when the rear passenger side tire blew out. There was a fist size hole in the track (bottom of tire) . I definitely didn’t run over anything. The car was towed to a Cadillac dealer who put on a new tire at my expense. At the dealers they said it was “unusual”. There was no warning lamps, messages, etc. I was lucky that I wasn’t on a highway traveling ay high speeds. There was only about 2,500 miles on the tire.
- Wheels
Vehicle experienced a sudden tire blowout and loss of control matching recall 25V704000. Rear driver side Tire ruptured while driving, bounced car to the left , hit car mirror off of a mailbox, then car bounced off to the right of road. When I described this incident to my friend who works at GM…
Vehicle experienced a sudden tire blowout and loss of control matching recall 25V704000. Rear driver side Tire ruptured while driving, bounced car to the left , hit car mirror off of a mailbox, then car bounced off to the right of road. When I described this incident to my friend who works at GM quality, he believes this description fits perfectly the tire failure/ recall GM had on continental tires in 2025. However, my VIN shows 0 active recalls. The manufacturer's recall boundary is too narrow and must be expanded to include this vehicle block. The dealer charged me $1,100 for consequential wheel damage.
- Service brakes
I am filing this safety complaint regarding my 2025 Cadillac Optiq with approximately 6,500 miles. On May 25, 2026, during rainy/wet road conditions, the vehicle failed to stop normally on two separate occasions while I was approaching stop signs at low speed. I was driving cautiously and was not…
I am filing this safety complaint regarding my 2025 Cadillac Optiq with approximately 6,500 miles. On May 25, 2026, during rainy/wet road conditions, the vehicle failed to stop normally on two separate occasions while I was approaching stop signs at low speed. I was driving cautiously and was not speeding due to the rain. During the braking events, the vehicle displayed an “ABS Active” message/indicator, but the vehicle did not decelerate or stop as expected. I had to continue attempting to brake, and the vehicle traveled farther than it should have before stopping. This happened twice in the same day under wet conditions. Fortunately, there were no other vehicles or pedestrians in the intersection at the time, so no crash or injury occurred. However, if another vehicle or person had been present, this could have resulted in a serious collision or injury. I checked the NHTSA and Cadillac/GM VIN recall lookup and did not see an active recall listed for my VIN. However, I am aware of public information regarding a GM/Cadillac service update involving the Brake System Control Module and reduced deceleration during low-speed ABS braking events. I am concerned that my vehicle may have a braking/ABS defect or brake control module software issue. I do not currently feel safe driving the vehicle until it is inspected. I am requesting that this issue be investigated because the vehicle displayed ABS activity but did not stop normally during low-speed braking in wet conditions.
- Electrical system · Forward collision avoidance › Adaptive cruise control · Unknown or other
On or about December 2, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We…
On or about December 2, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on December 16th. The car was "fixed" and I picked up later that evening. i was told that the OnStar module is broken and is on national backorder. The OnStar module is connected to, several critical safety and driver-assistance systems which are inoperable. These include, but are not limited to: OnStar emergency services driver-assist systems, GPS and navigation functions Bluetooth, Wi-Fi, and vehicle internet connectivity. Although the vehicle is technically drivable, the loss of these systems poses a significant safety risk to occupants and others on the road. The vehicle cannot contact emergency services in a collision, cannot send diagnostic data, and lacks essential driver-assistance and navigation capabilities. The dealer has confirmed the problem, but the replacement telematics module is currently backordered with no clear timeline, and they stated the delay could last weeks or longer. Because the failure appears to have been caused by a GM-issued OTA update, and because essential safety systems are offline, I am concerned about both the defect itself and the extended inability to repair it due to unavailable parts. UNKNOWN whether GM has conducted a broader inspection or analysis of this update or component, but the failure has been reproduced and confirmed by the dealer’s service department.
- Electrical system · Steering · Vehicle speed control
On November 24, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought…
On November 24, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on November 26th. The car was "fixeed" and we picked it up on December 2nd. Before we were able to leave the lot, the telematic system broke again. The dealership inspected the vehicle and confirmed that the telematics module had failed. We left the vehicle at the dealership,. There were no warning lights, error messages, or other indications before the failure occurred. After the failure, several critical safety and driver-assistance systems became inoperable or severely impaired. These include, but are not limited to: OnStar emergency services Automatic crash notification Steering assistance Cruise and speed control Lane-change and driver-assist systems GPS and navigation functions Bluetooth, Wi-Fi, and vehicle internet connectivity Although the vehicle is technically drivable, the loss of these systems poses a significant safety risk to occupants and others on the road. The vehicle cannot contact emergency services in a collision, cannot send diagnostic data, and lacks essential driver-assistance and navigation capabilities. The dealer has confirmed the problem, but the replacement telematics module is currently backordered with no clear timeline, and they stated the delay could last weeks or longer. Because the failure appears to have been caused by a GM-issued OTA update, and because essential safety systems are offline, I am concerned about both the defect itself and the extended inability to repair it due to unavailable parts. UNKNOWN whether GM has conducted a broader inspection or analysis of this update or component, but the failure has been reproduced and confirmed by the dealer’s service department.
- Visibility/wiper
Horrible glare from the dashboard on the windshield. Makes it difficult to see when driving during the day.
- Unknown or other
My GPS, OnStar and all other cruise control features have stopped functioning. The telematics module has failed within the onstar system. It is preventative by me from getting from place to place safely due to the gps not tracking correctly. The part has been on back order for over a month for me already. And I have no timeline to get a new one.
- Back over prevention › Rearview system braking · Electrical system · Forward collision avoidance › Automatic emergency braking
Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc.…
Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc. This continued to happen on multiple occasions including with my kids and family in car on a 1 hour trip to Miami. I immediately one morning after experiencing the issue multiple times on my way to work texted my sales advisor. I made an appointment and dropped it off the same day. The service advisor, sat in the car with me and confirmed the issue at hand without me saying anything. After, I was told it would take about two weeks to fix my car because of the lack of EV specialist available. I contacted EV concierge the following day and all of a sudden I got a call back from the dealer saying they ran updates and that my issue was resolved. Here I am a couple weeks later having the same issue. This time now it happens on EVERY drive. To the point I had to call On star on my way home just to have someone on the line with me incase something happened. The safety features turn off. Audio cuts off and on and at this rate I can't trust the car safety wise for my kids/family and individual safety any longer. It's unacceptable that we can't trust this vehicle to keep us safe and sound. Buyback is being requested. Thank Y
- Unknown or other
I one pedal drive and concurrently regenerative breaking is on since November of 2018. Having reversed out of the garage and then closing the garage door and before I reversed on to the street the OptiQ roughly lurched forward while stationary. While slowly entering the home garage to park, the…
I one pedal drive and concurrently regenerative breaking is on since November of 2018. Having reversed out of the garage and then closing the garage door and before I reversed on to the street the OptiQ roughly lurched forward while stationary. While slowly entering the home garage to park, the OptiQ performed a forward lurching over a wooden barrier touching the wall (5/31/25). The front grill has indentations. Cavender Cadillac advisor has not returned my call.
- Structure › Body
The Optiq daytime display brightness cannot be adjusted. It is set to automatically adjust brightness to the light conditions but in some situations it is too dim and this is distracting. The adjustment knob only works during nighttime and according to GM this is by design. The automatic daytime setting has one level of brightness regardless of the driver visual comfort.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electronic Brake Module Component Failure
On April 11, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24011 after receiving complaints concerning a loss of brake assist in 2023 MY Cadillac Lyriq vehicles. These complaints allege a hard brake pedal, followed by a “Brake System Failure” message at start up or while driving. GM…
On April 11, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24011 after receiving complaints concerning a loss of brake assist in 2023 MY Cadillac Lyriq vehicles. These complaints allege a hard brake pedal, followed by a “Brake System Failure” message at start up or while driving. GM shared records regarding several internal investigations for loss of brake assist due to alleged spindle fractures in the eBoost system. GM has stated that in the event of a spindle fracture, anti-lock brakes (ABS), stability control, and traction control remain functional until the vehicle comes to a complete stop. At this point, ABS, brake assist, stability control, and traction control functions are lost. The loss of these functions causes the vehicle to set one of three Diagnostic Trouble Codes (DTCs) based on failed performance criteria for the Electronic Brake Control Module (EBCM). These DTCs, in turn, activate several driver alerts: an audible chime, a visual “Service Brake System” message in the display, and multiple illuminated Malfunction Indicator Lights (MILs) for the ABS, Traction Control, and Brakes informing the driver of loss of functionality. The vehicle speed will also be limited to 70 KPH (43 MPH). Since opening PE24011, ODI has continued to receive reports of loss of brake assist. Some of these reports describe symptoms inconsistent with GM’s description of a spindle failure. These reports allege an immediate loss of brake assist functionality as opposed to the loss occurring after the vehicle comes to a complete stop. The sudden loss of brake assist during a braking event could result in extended braking distance, which increases the risk of a crash or injury. ODI believes further analysis is necessary to assess the potential for failures in GM’s eBoost system to resulting in safety-related outcomes. At this time, ODI is aware of the following vehicles that are equipped with this eBoost system: 2023-2026 MY Cadillac Lyriq, Chevrolet Colorado, and GMC Canyon; 2024-2026 MY Buick Enclave, Envision; Chevrolet Blazer EV, Equinox EV, Traverse; Cruise Origin; and GMC Acadia; 2025-2026 MY Cadillac Celestiq and Optiq. ODI is also aware of 2024-2026 MY Acura ZDX and 2024-2026 MY Honda Prologue vehicles that were built with this system. The Acura and Honda vehicles were manufactured by GM in a joint venture with Honda, and will be included in the Engineering Analysis as peer vehicles. ODI is opening this Engineering Analysis to further assess the safety-related consequences of a failed eBoost system. In addition, ODI is expanding the scope of the investigation to encompass all GM vehicles that share this eBoost system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11012020This Preliminary information communicates ordering process for the frontand reardrive units are onrestriction for all listed EV vehicles for engineering review.
- 11012017This Preliminary information communicates the request that engineering it looking to get data from these vehiclesbefore any work is being performed.
Every Cadillac Optiq model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.