2018 Cadillac XT5

Owner complaints

What owners report most

1. Engine15
2. Electrical system14
3. Steering12
4. Power train12
5. Unknown or other12
6. Service brakes7
7. Vehicle speed control4
8. Structure3
9. Visibility/wiper3
10. Suspension2

Latest complaints

• Oct 23, 2026AZ114,000 mi
  Power train › Axle assembly
  The contact owns a 2018 Cadillac XT5. The contact stated that during a scheduled routine maintenance, the independent mechanic informed the contact that front driver's side CV axle was fractured and leaking grease and needed to be replaced. However, the part was on a national backorder. The…

  The contact owns a 2018 Cadillac XT5. The contact stated that during a scheduled routine maintenance, the independent mechanic informed the contact that front driver's side CV axle was fractured and leaking grease and needed to be replaced. However, the part was on a national backorder. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 114,000.

• May 26, 2026MI
  Engine · Steering
  Check engine light sensor came on in mid-May which is the result of a faulty thermostat, also triggering a "Steering Assist is Reduced" message on the dashboard which I consider to be a safety issue. This is a known and common problem for this make, year and model and the cost to fix the problem is…

  Check engine light sensor came on in mid-May which is the result of a faulty thermostat, also triggering a "Steering Assist is Reduced" message on the dashboard which I consider to be a safety issue. This is a known and common problem for this make, year and model and the cost to fix the problem is very expensive. This issue has been reported by many Cadillac owners on their forum. My mechanic confirmed the problem with the thermostat caused the steering assist is reduced message, along with the air conditioning malfunctioning.

• May 14, 2026NY
  Steering
  Thermostat failure causes steering assist to be reduced. This leaves more difficult steering especially in an emergency situation, thus a safety concern. The vehicle displays a warning: "Steering Assist Is Reduced, Drive with care". An internet search shows this is a well-known problem across all…

  Thermostat failure causes steering assist to be reduced. This leaves more difficult steering especially in an emergency situation, thus a safety concern. The vehicle displays a warning: "Steering Assist Is Reduced, Drive with care". An internet search shows this is a well-known problem across all General Motor vehicles. This is also indicated by the technician notes on my repair invoice that a bulletin from the manufacturer has been issued. After restart the warning clears leaving the driver to believe all is well. After a number of miles it reappears.

• Apr 8, 2026TX
  Visibility/wiper

  My windshield has a lot of spider and has never been hit with anything. They spread from the bottom up

• Mar 28, 2026NY
  Engine · Power train · Service brakes
  While driving at highway speeds, I needed to accelerate hard in order to pass another vehicle and while accelerating there was a downshift and increase in RPM. After passing, the RPM remained high even after I took foot off accelerator and it seemed the transmission did not shift back out of lower…

  While driving at highway speeds, I needed to accelerate hard in order to pass another vehicle and while accelerating there was a downshift and increase in RPM. After passing, the RPM remained high even after I took foot off accelerator and it seemed the transmission did not shift back out of lower gear, keeping the car traveling at a high rate of speed, endangering myself and other traffic. Applying the brakes would not cause the engine to slow down and the engine kept working hard and traveling fast, causing strain on the brakes to slow down. I pulled over and initially shifted to neutral, but the engine was still revving high (4000 rpm observed). Then I placed the car in park which did not change the high RPM. Then I shut off engine and let it rest. Then I turned auto back on and all was normal. The problem has not yet been reported to dealer but will occur in coming days. There were no prior symptoms, problems, or warning lights on dash display prior to this occurring.

• Mar 19, 2026FL2,000 mi
  Electrical system · Vehicle speed control
  The contact owns a 2018 Cadillac XT5. The vehicle was recently purchased, and while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle failed to accelerate above 5 MPH with several unknown warning lights…

  The contact owns a 2018 Cadillac XT5. The vehicle was recently purchased, and while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle failed to accelerate above 5 MPH with several unknown warning lights illuminated. The dealer was notified and sent a mobile mechanic to the residence to diagnose the vehicle; however, no cause for the failure was found. The vehicle was towed to the dealer, and it was diagnosed that the emission starter module had failed. The dealer reprogrammed the emission starter module. The contact stated that a week after the repairs were performed, while driving at an undisclosed speed, the vehicle sputtered, and the failure persisted. Several unknown warning lights were illuminated. The dealer was notified of the failure. The vehicle was not inspected or diagnosed due to the cost. The contact stated that the failure persisted, and the vehicle failed to start. The vehicle was no longer able to be started. The contact stated that the vehicle was repossessed but was recovered. The vehicle was towed to the residence and had not been driven since. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.

• Jan 23, 2026MI
  Engine · Steering
  To Whom It May Concern,I am writing to formally report a safety concern involving my 2018 Cadillac XT5, VIN [XXX] . Recently, my vehicle displayed a “Steering Assist Reduced” message on the dashboard while driving. This warning significantly increases the physical effort required to steer the…

  To Whom It May Concern,I am writing to formally report a safety concern involving my 2018 Cadillac XT5, VIN [XXX] . Recently, my vehicle displayed a “Steering Assist Reduced” message on the dashboard while driving. This warning significantly increases the physical effort required to steer the vehicle, especially at low speeds, and I believe it presents a genuine safety hazard.Upon taking the vehicle to an authorized Cadillac dealership, I was informed that the vehicle had stored diagnostic trouble code P0128 (Engine Coolant Temperature Below Thermostat Regulating Temperature). The dealer explained that a malfunctioning thermostat caused the steering assist reduction message to appear. However, at no point did the vehicle illuminate a Check Engine Light, despite the presence of an emissions‑related fault code.I am concerned for several reasons:A critical engine fault (P0128) did not trigger a Check Engine Light, leaving me unaware of any underlying issue. The vehicle reduced power steering assist as a result of an unrelated thermostat malfunction, creating a sudden and unexpected increase in steering effort. This behavior poses a safety risk, particularly in situations requiring quick steering response or low‑speed maneuvering.Cadillac has issued Service Bulletin 17NA158, which acknowledges that thermostat or coolant‑temperature‑related issues can trigger steering assist warnings. This suggests the manufacturer is aware of the problem, yet no recall or corrective action has been issued.Given that steering assist reduction directly affects vehicle control, I believe this issue warrants investigation. A driver should not lose steering assist because of a thermostat fault, nor should a vehicle fail to illuminate a Check Engine Light when a diagnostic code is present.I respectfully request that NHTSA review this matter to determine whether a safety‑related defect exists in the 2018 Cadillac XT5 and similar GM vehicles. Sumitting this for my mother. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

• Dec 9, 2025OK
  Service brakes
  Brakes failure. Approaching a busy intersection and facing a red light, I slowed and prepared to stop the vehicle. Nothing happened with regard to braking; instead, the engine seemed to rev up as it continued through the red-lighted intersection with 2 lanes of busy cross traffic from both…

  Brakes failure. Approaching a busy intersection and facing a red light, I slowed and prepared to stop the vehicle. Nothing happened with regard to braking; instead, the engine seemed to rev up as it continued through the red-lighted intersection with 2 lanes of busy cross traffic from both directions. That there was not a collision is a miracle. I also noticed some flashing displays on the display screen, though hard to take time to read them while avoiding a crash and still trying to stop the car, but I believe they referenced "parking assist." My husband came and drove the car to the dealership (about 3 mi.), and during that drive, there was no braking issue but a Parking Assist readout suddenly appeared, and he was able to return the screen to the map; then a few minutes later, while driving under 20 mph near the dealership there was a notice about "maximum speed" being reached and "parking assist" being somehow reactivated. Vehicle currently at dealership for analysis. Side note: this is our second Cadillac to exhibit this problem -- there should be an NHTSA report on the first (April 2025) -- a 2013 SRX, in which there was a parking lot collision that totaled the vehicle.

• Oct 29, 2025VA40,000 mi
  Engine
  The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. While attempting to restart the vehicle, the vehicle…

  The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. While attempting to restart the vehicle, the vehicle required several attempts before restarting. After the vehicle was restarted, the vehicle returned to normal functionality, but the failure became a regular occurrence, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for assistance. The failure mileage was 40,000.

• Oct 26, 2025VA
  Electrical system · Power train
  While waiting at a light, then the car shut off. Lossing all power. I could not get out of the vehicle, no hazards, no lights, nothing. After several pulls of the door handle I was able to open the door but the hazard light was not able to come one. After 4 attempts to engage break to push start…

  While waiting at a light, then the car shut off. Lossing all power. I could not get out of the vehicle, no hazards, no lights, nothing. After several pulls of the door handle I was able to open the door but the hazard light was not able to come one. After 4 attempts to engage break to push start the vehicle on ethe brake locked up and would not disengage. Total screen black out, no power no hazards. After some time, the brake released screen activated and I was able to press the brake and try to start the car again. It did not work but was now able to turn on hazards. After 15 mins, I tried again and it cranked up normal. I had new battery in June 2025 and 60K Maintenance services in Aug 2025. This happen in Oct 2025.

• Oct 23, 2025GA
  Seats
  The contact owns a 2018 Cadillac XT5. The contact stated that while stopped at a stop light, the front driver's side seat independently moved forward and backward. The contact stated that the driver's side rearview mirror independently folded inwards. No warning lights were illuminated. The contact…

  The contact owns a 2018 Cadillac XT5. The contact stated that while stopped at a stop light, the front driver's side seat independently moved forward and backward. The contact stated that the driver's side rearview mirror independently folded inwards. No warning lights were illuminated. The contact stated that the failure was persistent and scary. The contact stated that during the failure, the driver's seat independently moved forward, and the contact was pushed up to the dashboard. The contact stated that when the front driver's seat independently moved backwards, the contact was pushed to the rear of the vehicle, and the foot failed to remain on the brake pedal. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

• Oct 8, 2025MI
  Electrical system · Steering · Unknown or other

  Cadillac XT5 had a “steering assist is reduced” message on the driver information center. P0128 Code

• Aug 25, 2025TX
  Steering

  2018 xt5 code p128 steering assist is reduced drive with care its only has 37.282 miles on it steering got hard to control

• Jul 16, 2025MI
  Power train · Steering · Unknown or other

  Message on dashboard "steering assistance reduced drive with caution". Messages appeared April 2025 and July 2025. Previously electric module needed to be replaced. Steering message caused me to be very cautious. Radiator had to be replaced because of leak. Both issues repaired at dealership. Vehicle has less than 40,000 miles.

• Jul 11, 2025NY
  Unknown or other
  My 2018 Cadillac XT5 has a serious water intrusion issue—water is leaking into the interior cabin through the sunroof or roof seams. This appears to be the result of a known manufacturer defect covered in GM’s Technical Service Bulletin TSB 19-NA-167. The leak has caused significant water…

  My 2018 Cadillac XT5 has a serious water intrusion issue—water is leaking into the interior cabin through the sunroof or roof seams. This appears to be the result of a known manufacturer defect covered in GM’s Technical Service Bulletin TSB 19-NA-167. The leak has caused significant water accumulation on the floor, raising concerns about mold, electrical failure, and corrosion. I brought the vehicle to a Cadillac dealership, and they confirmed the issue. The total repair estimate is around $7,900. Cadillac offered partial goodwill coverage, but I am still being required to pay $3,400 plus tax out of pocket. I have authorized the repairs but am seeking reimbursement for the portion Cadillac is not covering, as this is not normal wear and tear—it is a clear defect in manufacturing that poses safety and health risks. GM should be fully covering this issue for affected vehicles.

• May 5, 2025FL
  Electrical system · Engine

  Engine thermostat defective, which causes the computer to speed up radiator fans, and causes temperature gauge to read zero. Dealer replaced under warranty at 68,000 miles and same problem reoccurred at 90,000 miles. Common problem on Cadillac XT5’s (all years)

• Mar 25, 2025NJ86,000 mi
  Engine

  The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

• Feb 10, 2025OH
  Suspension
  Rear toe arms are malfunctioning barely drive vehicle on 54342 mileage on vehicle. Having to do with steering jeopardize Leicester on my and my family. VMy vehicle has been inspected. This issue has been inspected by Cadillac mechanics and indicated needs immediate attention. No indicator lights…

  Rear toe arms are malfunctioning barely drive vehicle on 54342 mileage on vehicle. Having to do with steering jeopardize Leicester on my and my family. VMy vehicle has been inspected. This issue has been inspected by Cadillac mechanics and indicated needs immediate attention. No indicator lights were illuminated to inform me of danger. I am impalled about this situation and I shouldn’t be charged for this mechanical default.

• Oct 25, 2024NE
  Engine
  I received a Steering Assist is Reduced message and the cooling fan ramped up to full speed. In contacting Cadillac, it seems that it is a below temperature error for the thermostat. Unsure what the thermostat has to do with steering. Also in researching this, this is a wide spread issue and…

  I received a Steering Assist is Reduced message and the cooling fan ramped up to full speed. In contacting Cadillac, it seems that it is a below temperature error for the thermostat. Unsure what the thermostat has to do with steering. Also in researching this, this is a wide spread issue and needs to be a recall. My XT5 has 48000 miles on it and the powertrain warranty expired 3 months ago. I believe this should be a recall and should be repaired by the manufacture as it could cause a safety issue while driving.

• Oct 1, 2024MN95,000 mi
  Electrical system › Body control module/bcm
  The contact owns a 2018 Cadillac XT5. The contact stated that while driving at slow speeds, the vehicle unintendedly shut off. The vehicle was towed to the local dealer who diagnosed that the body control module (BCM) had failed and needed to be replaced. The contact was informed that BCM failure…

  The contact owns a 2018 Cadillac XT5. The contact stated that while driving at slow speeds, the vehicle unintendedly shut off. The vehicle was towed to the local dealer who diagnosed that the body control module (BCM) had failed and needed to be replaced. The contact was informed that BCM failure was caused by internal corrosion to the unit due to condensation leaking from the HVAC water line, which was positioned above the BCM. The vehicle was repaired. The contact stated that the BCM unit was previously replaced due to the same failure. The manufacturer was notified of the failure. The failure mileage was 95,000.

• Sep 20, 2024NJ
  Engine · Power train

  The coolant thermostat was broken and gave two check engine codes P0128 and P0128P. AC was not functioning when the thermostat was not working, which can be dangerous in summer. It is also a very common problem with Cadillac XT5 and GMC Acadia.

• Jul 2, 2024GA
  Wheels

  The tread is separating from the tire in chunks. Never seen this in a 21000 mile factory Michelin tire let alone any other tire before. It exposes the core of the tire which is a safety hazard. Called Michelin and they were only concerned about the warrantee, not the safety.

• Jun 17, 2024TX
  Seats

  Passenger side seat bolts attaching seat to frame loosened and seat began to rock

• Apr 26, 2024MD
  Power train
  Check engine light (power reduced steering drive safely) notice came on. Code reads P0128, coolant below thermostat regulating temperature. This is an on going issue with Cadillac. It’s definitely a defect because if you go on YouTube you will see it’s not just my vehicle even on low miles…

  Check engine light (power reduced steering drive safely) notice came on. Code reads P0128, coolant below thermostat regulating temperature. This is an on going issue with Cadillac. It’s definitely a defect because if you go on YouTube you will see it’s not just my vehicle even on low miles vehicles. Then you are left with no choice but to get repaired at the dealer only to be ripped off. 180 for diagnostic testing at dealer to find out this is an ongoing issue across the US

• Mar 20, 2024MS
  Steering · Unknown or other
  A/C stopped working. Steering assist is reduced warning light came on. Was told it was a thermostat/ sensor. Had the sensor replaced for a cost of approximately $230.00. Short while later, A/C stopped working again. Suddenly the Steering wheel malfunctioned while driving on the interstate. Ran off…

  A/C stopped working. Steering assist is reduced warning light came on. Was told it was a thermostat/ sensor. Had the sensor replaced for a cost of approximately $230.00. Short while later, A/C stopped working again. Suddenly the Steering wheel malfunctioned while driving on the interstate. Ran off the the road into median and heard a loud "Pop" sound as I tried to gain control of the vehicle. Hit an embankment and almost crossed over median into oncoming traffic. All airbags deployed. My passenger and I suffered injuries including broken bones, fractured ribs, severe back and shoulder pain, bleeding forearm, bruises and swelling. We were transported to a nearby ER by ambulance. The Vehicle was totaled.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011990This service bulletin provides a procedure to clean the back side of the rims and rotors and to correct the customer concern of wheel clicking.
• 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
• 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
• 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
• 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
• 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
• 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
• 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
• 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
• 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
• 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
• 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
• 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
• 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
• 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
• 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009519This technical bulletin provides a procedure to correct the condition of Excessive Waviness, Wrinkling or Sag in the Sunroof Sunshade.
• 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
• 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
• 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
• 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
• 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
• 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
• 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
• 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007724This technical bulletin provides repair information to correct a customer concern of Vehicle Will Lock and Unlock (Active Functions Work) but Will Not Crank or Start (Loss of Passive Functions Do Not Work)
• 11007723This service bulletin provides repair information to correct a customer concern of No Crank, No Start, Quick Start/Stall, No FOB Detected, Key FOBs Inoperative, B3924 00, B3925 00, B3926 00, B3927 00, B3928 00 Set.
• 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.

Every Cadillac XT5 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.