2015 Chevrolet Captiva
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Captiva › 2015
These records cover every 2015 Chevrolet Captiva. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
14 complaints1 involved a crash2 injuries
What owners report most
Latest complaints
- Engine · Power train · Unknown or other
My car was functioning normally. But on or about Jan 7, I was simply moving the car to another parking area in my driveway. The car stopped and would not restart. It was towed to a local dealer. I was told the problem was a drive chain, resulting in a repair that could cost thousands. Now the car…
My car was functioning normally. But on or about Jan 7, I was simply moving the car to another parking area in my driveway. The car stopped and would not restart. It was towed to a local dealer. I was told the problem was a drive chain, resulting in a repair that could cost thousands. Now the car rests in my yard with a future as a flower pot. There had been no warning of trouble, no smell, no sound etc. It the car had been at speed on a highway this could have been catastrophic to me and other motorists. I spent thousands to buy this car and now it is gone. My insurance refused a claim, citing the engine failure. What options do I have? I am 77 years old.
- Electrical system · Engine · Vehicle speed control
The Chevy Captiva I have has been in multiple shops and NOBODY knows why it randomly has electrical problems and all the locks go on and off while driving and the RPM speeds up and slows down all by itself. The engine and transmission has been replaced among other things in the vehicle. This is a…
The Chevy Captiva I have has been in multiple shops and NOBODY knows why it randomly has electrical problems and all the locks go on and off while driving and the RPM speeds up and slows down all by itself. The engine and transmission has been replaced among other things in the vehicle. This is a hazard to myself and anybody on the road. It has been to multiple mechanics in my city and not one person can figure out why the car does this. The engine misfires while driving and I’ve almost been in multiple wrecks because the car genuinely has a mind of its own! How many more times does this need to happen before a serious accident. This vehicle needs to be recalled before a serious accident happens at only the fault of a vehicle that should have been recalled years ago!
- Air bags
The service airbag light came on.
- Electrical system
Around July or August 2020 I started having problems with not being able to hear the turn signal when I used it. The lights for the radio display would randomly dim or randomly return to full strength depending on whether I hit a bump on the road. There was also a "frying eggs" sound after I turned…
Around July or August 2020 I started having problems with not being able to hear the turn signal when I used it. The lights for the radio display would randomly dim or randomly return to full strength depending on whether I hit a bump on the road. There was also a "frying eggs" sound after I turned off the ignition. When I took the 2015 Captiva to Yemm Auto Group in Galesburg, IL, they said they could not replicate the problem and could not locate any additional electrical issues. When I took it in to Billion Auto in Iowa City, IA, they also said they could not replicate the problem and could not locate any additional electrical issues. Since then I took it to an independent auto repair shop (Car Care Center, Macomb, IL). While they were able to replace the battery cables and the turn signal sound has not disappeared since then, I am still having issues with the random radio display dimming and "frying eggs" sound. I asked Yemm and Billion Auto if I needed to replace the car radio to solve the problem. They discouraged me from doing so because car radios for this vehicle are difficult to find and expensive. I was past the initial 5-year warranty for the vehicle, but I didn't understand why a replacement care radio should be so difficult to find. Anyway, this concerns me because it suggests 1) 2015 Captiva radios have been replaced frequently due to faulty manufacturing, and that's why I was being discouraged from seeking out a replacement and 2) with the turn signal sound coming out of the radio speaker, a driver is not going to know if s/he accidentally left a signal on for too long or not long enough while driving, increasing the possibility of vehicle accidents and/or fatalities. If a turn signal is going to come out of the radio speakers for a particular vehicle model, and a company should find consistent problems with radio speakers on a particular vehicle model, shouldn't the company recall the radios for safety? Sorry, don't have my service receipts any more.
- Electrical system › 12v/24v/48v battery › Cables
The contact owns a 2015 Chevrolet Captiva. The contact stated while his wife was driving at 45 MPH, the vehicle lost motive power and stalled in the middle of the road without warning. The driver could not get out of the vehicle due to a vehicle not having power. The police department was contacted…
The contact owns a 2015 Chevrolet Captiva. The contact stated while his wife was driving at 45 MPH, the vehicle lost motive power and stalled in the middle of the road without warning. The driver could not get out of the vehicle due to a vehicle not having power. The police department was contacted and a tow truck was sent to the scene. The tow driver was able to unlock a door and the driver was able to exit the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the battery terminal had defective and needed to be replaced. The terminal cable was replaced. The manufacturer was not made aware of the vehicle. The failure mileage was not available. The VIN was not available.
- Electrical system
Periodically when driving, there will be an electrical issue involving various electrical components as follows: Service Traction Control warning message, radio goes out, dashboard warning lights flash on/off suddenly. Also, the car will appear completely dead/unresponsive can cannot be started.…
Periodically when driving, there will be an electrical issue involving various electrical components as follows: Service Traction Control warning message, radio goes out, dashboard warning lights flash on/off suddenly. Also, the car will appear completely dead/unresponsive can cannot be started. The key will get stuck in the ignition. This is currently the situation. These occurances can happen 3 to 5 times per week. We cannot identify a particular set of circumstances that creates the situation. It seems to happen randomly. Other owners of the Chevy Captiva have reported having similar problems. To fix the problem, I have separately had the Body Control Module replaced, replaced the battery and had a grounding wire replaced. The problem remains unresolved. Since this appears to be a common issue with the Chevy Captiva, I would like GM to investigate and propose a solution. I am willing to pay for the solution, but we (owners, dealers and repair shops) need to know how to repair the vehicle.
- Unknown or other
Key gets stuck in the ignition.
- Engine · Fuel/propulsion system
When starting the vehicle it'll make a rough sound and the engine will cut off. O have to turn on the ignition twice before driving. The vehicle has poor power when accelerating. I've took it back to the dealership twice and they said they couldn't find anything wrong.
- Unknown or other
When starting the vehicle and consistany when driving the ac compressor starts to make a loud noise and clutch will actually run backwards. If it busts a belt and causes the stearing to stop working to to car shutting down will cause major injuries or death. Ihave been working on cars far almost 20 years.
- Air bags · Electronic stability control (esc) · Steering
While driving on a paved road, the car began swerving from side to side ,unable to control the car and ran into the ditch with total damage to car and injuries to the driver. Air bag did not deploy. Stability control light came on.
- Engine · Power train · Vehicle speed control
Captiva will stutter and stall up curved hills at 2000rpm in dangerous unexpected places. Will not throw a code!!! In eco mode and automatic during the incidents. Took out of eco mode and raised to 3000rpm to pull up the hill. Gauges flat lined several times during the incidents.
- Structure › Body › Door
TL* the contact owns a 2015 chevrolet captiva. The contact stated that the interior driver side door handle had fractured and left a jagged edge. The dealer (dick smith chevrolet, 1601 US-52, moncks corner, sc 2946) confirmed the failure, but did not diagnosis or repair the vehicle. The…
TL* the contact owns a 2015 chevrolet captiva. The contact stated that the interior driver side door handle had fractured and left a jagged edge. The dealer (dick smith chevrolet, 1601 US-52, moncks corner, sc 2946) confirmed the failure, but did not diagnosis or repair the vehicle. The manufacturer was contacted and informed the contact that the repair was not covered under the warranty. The manufacturer suggested that the contact call nhtsa. The failure mileage was 54,000.
- Electrical system
Gm IS aware of the key getting stuck in the ignition in 2.2 million cars, but IS unwilling to fix my car because it's not on "the list". http://gmauthority.com/blog/2014/12/general-motors-offering-to-remedy-stuck-key-issue-in-2-2-million-cars/ http://www.autonews.com/article/20141211/oem/141219956/gm-offers-fix-on-small-car-ignitions-to-prevent-stuck-keys
- Steering
TL* the contact owns a 2015 chevrolet captiva. While turning at a certain angle, the metal part of the steering wheel injured the contact's hand. Medical attention was not received. The manufacturer was not made aware of the failure. The failure mileage and vin were unavailable.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006711This service bulletin provides diagnostic repair information for customer concerns of Engine Run-On, Rough Running, Malfunction Indicator Lamp (MIL) Illuminated.
Every Chevrolet Captiva model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.