2009 Chrysler Aspen Hybrid

Owner complaints

What owners report most

1. Electrical system4
2. Engine3
3. Electronic stability control (esc)2
4. Air bags1
5. Steering1

Latest complaints

• Aug 24, 2018MI
  Electrical system

  Persistent dead 12V battery. even after replacing the battery, truck will be dead within 24 hours of not being driven. All lights are off and keys removed. Battery will be dead in a less than a day after running just fine requires a 2 second jump from another vehicle to start. .

• May 22, 2017TX8,000 mi
  Air bags · Electrical system · Engine
  2009 chrysler aspen hybrid has 3 recalls. the first recall update wasn't successfully done and subsequently I cant get the other 2, S43 and S92 recalls addressed. For several years prior to P48 recall, my truck would drop dead while driving and the dealership could never diagnose why the truck…

  2009 chrysler aspen hybrid has 3 recalls. the first recall update wasn't successfully done and subsequently I cant get the other 2, S43 and S92 recalls addressed. For several years prior to P48 recall, my truck would drop dead while driving and the dealership could never diagnose why the truck was doing so. there IS an extensive history. The truck dropped dead 11/24/2014, dealership uploaded a software a day later in an attempt to fix drop dead issue. it worked only 2 months after the update. It dropped dead and was towed back to the dealership and it sat unfixed for 10 months. They then said the software update couldn't fix the problem and I replied then the software up date was the final cause for the death of the vehicle. Why did you upload if it wasn't going to fix. They refused to look further because the area service manager in a meeting with mr. Loperna stated the truck had 148,000 miles on it and they refuse to fix further due to mileage then went on to say it was out of warranty ignoring the fact the truck had been dropping dead for years without them being able to diagnose. I was in motion every time the truck fell dead and the drop dead issue started a few months after purchase. The dealership has noted every time the truck dropped dead and was towed in for service and they didn't know what was wrong. I am curious to know how many hybrid trucks have been fixed? I am also curious to know how can someone refuse to fix a recall due to mileage. I have not spoken to anyone in leadership at chrysler although I have written 25 letters and addressed to each individual. I am not able to get past the call center for help.

• Jan 15, 2016MI50,000 mi
  Electrical system · Electronic stability control (esc) · Steering
  I purchased a 2009 chrysler aspen hybrid with about 20,000 miles on it. Since purchasing the vehicle I have had several problems with the vehicle. the tie rod ends have failed three times on the vehicle and the vehicle will randomly stall out or quickly accelerate. This has happened on several…

  I purchased a 2009 chrysler aspen hybrid with about 20,000 miles on it. Since purchasing the vehicle I have had several problems with the vehicle. the tie rod ends have failed three times on the vehicle and the vehicle will randomly stall out or quickly accelerate. This has happened on several occasions and put me, my family, and others not he road at risk of serious injury. It has happened in parking lots and while pulling out into traffic out of parking lots. I have been working with chryslers customer care department and technical department since may of this year. Their approach has been to place a data recorder in the vehicle and have me drive it - again putting me and others on the road at risk. While the data recorder was in the vehicle, there were 3 failures. Unfortunately the data recorder also failed and did not capture anything. I have attached as many of the service records as I could. There are more though. I also have videos of the failures.

• Nov 30, 2015MI68,000 mi
  Engine
  TL* the contact owns a 2009 chrysler aspen hybrid. The contact stated that after accelerating from a stop at 10 mph, the engine stalled as the check engine, the throttle control, and the traction sensor warning lights illuminated. The contact also stated that the vehicle accelerated independently.…

  TL* the contact owns a 2009 chrysler aspen hybrid. The contact stated that after accelerating from a stop at 10 mph, the engine stalled as the check engine, the throttle control, and the traction sensor warning lights illuminated. The contact also stated that the vehicle accelerated independently. The vehicle was taken to a dealer where it was not diagnosed or repaired. The contact stated that unknown parts were replaced but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 68,000. The vin was not available.

• Sep 20, 2015TX148,000 mi
  Electrical system · Electronic stability control (esc) · Engine
  I have a 2009 chrysler aspen that has been at the dealership since the end of february when the truck dropped dead for the last time. around six months into my ownership the vehicle started dropping dead at around 65 mph. the truck has been in shop several times for the bump and stop and drop…

  I have a 2009 chrysler aspen that has been at the dealership since the end of february when the truck dropped dead for the last time. around six months into my ownership the vehicle started dropping dead at around 65 mph. the truck has been in shop several times for the bump and stop and drop dead issue. there was a recall october of 2014 that I was not notified of. I learned about a recall 11/26/2014 from the dealership service department when the truck was there for service after dropping dead 11/24/2014. after the dealership logged into the system that a recall was satisfied, I received a recall notice from chrysler a week later. The dealership uploaded a software as per the recall to prevent further drop dead issues and to keep the hybrid battery from going dead. that recall IS 5 years late because my truck has had those symptoms since I purchased. The software was uploaded 11/26/2014, the truck dropped dead again the end of february and has been in the shop not fixed since. Having made tons of calls to chrysler customer assist, I have spoken to several clerks that have said the hybrid IS new and they don't have knowledge regarding it. I was assigned a case manager that did nothing and because of the lack of knowledge did not escalate my concerns. I have been told all of my letters are in the system which IS a total of 24 letters to different leaders in chrysler to get help. I have an email that stated at the point the vehicle IS being fixed they would reimburse my rental car fees. I am still in a rental car and they have yet to reimburse anything. I have yet to have a conversation with a manager or anyone in a leadership role. chrysler IS and has been ignoring me despite receiving several letters and phone calls from me and 2 recent letters from my attorney. I am told the hybrid needs to be replaced and it costs $15,000. To replace.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Pedestrian alert sounds

  DP22005Opened Jan 27, 2023Closed Aug 7, 2023Recall 22V063000
  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…

  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11010205Plate - Planetary
• 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10229178Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
• 10224887RES / RHA / REB Radios That Support Bluetooth and Hands-Free 1. For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands; DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Hands Free Module (and associated components) are the systems responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis. Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
• 10224693Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
• 10221512Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
• 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
• 10220489Valve Body. These may cause over drive cycling.
• 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
• 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10219732HVAC Distribution Housing
• 10217517Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10217510Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 1021645482212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
• 10209647W5A580 (NAG1) Valve Body - complete
• 10191460Valve Body. These may cause over drive cycling.
• 10175743Disinfectant Solution Recommended for COVID-19
• 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10166537RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10139985Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139978Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10130081Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership. Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. Please return suspect parts back to your facing depot using Return Code 02, before 13 September, 2016.
• 1013008005182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
• 10130079Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
• 10129047Warranty Operations Newsletter Updates from Warranty Operations
• 10129046Warranty Operations Newsletter Updates from Warranty Operations
• 10129045CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock and available for order. Please return suspect parts back to your facing depot using Return Code 02, before 16 September, 2016.
• 101290441NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129043Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129042Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 55372082AA. Replacement part number is 55372082AF w hich is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129041P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement part can be obtained by ordering the same part number (CBSZR068AA) Please return suspect parts back to your facing depot using Return Code 02, before 02 September, 2016.
• 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
• 10121927NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~