2019 Crossroads Redwood
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Crossroads › Redwood › 2019
These records cover every 2019 Crossroads Redwood. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2019 Crossroads Redwood. Newest first.
Keystone RV Company (Keystone) is recalling certain 2019 Crossroad Redwood recreational trailers, equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.
Risk and remedy
Risk
A separation of the trailer can increase the risk of a crash.
Remedy
Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. The recall began on February 28, 2019. Owners may notify Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-346.
Owner complaints
1 complaints
Latest complaints
- Unknown or other
On may 15, 2020, I picked up my 2019 crossroads redwood (3951wb) from catoosa, oklahoma to take it back to alpine, texas after it being at tulsa rv for six months for significant warranty repairs. on the way back to alpine, somewhere along the route the rear axle's right-side leaf spring sheared…
On may 15, 2020, I picked up my 2019 crossroads redwood (3951wb) from catoosa, oklahoma to take it back to alpine, texas after it being at tulsa rv for six months for significant warranty repairs. on the way back to alpine, somewhere along the route the rear axle's right-side leaf spring sheared in half. due to weight of the rv and the size of my truck, I did not feel the leaf spring shear in half. when I arrived at the campground in alpine, I noticed the rv was leaning about three inches lower on my truck on the right side. I had to level the rv with a ramp on a level site. the broken leaf spring was hidden by the tire. I looked under the rv and then saw the damage to the leaf spring, i-beam and motor suspension system. keystone/lippert sent out a mobile tech to repair the damage. keystone had to replace tires which only had about 4500 miles on them. the lippert technician did not come right out and say it, but he hinted the leaf springs are not strong enough for the weight of the rv. his job IS to go to broken down keystone rvs with lippert chassis suspension failures. I am not sure how much longer I could have driven the rv without cutting deeper into the i-beam or for the rear axle to rip free from the frame causing me to wreck or injuring myself or others around me.*dt*dt*jb*dt*jb
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10169048Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- 10169047This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
Every Crossroads Redwood model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.