2017 Ford E-450
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › E-450 › 2017
These records cover every 2017 Ford E-450. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2017 Ford E-450. Newest first.
SVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Risk and remedy
Risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy
SVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.
Taylor Made Ambulances is recalling certain 2017-2018 Ford E-350, F-450, E-450, F-550, and GMC G3500-based ambulances equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed.
Risk and remedy
Risk
If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.
Remedy
Taylor Made will notify owners and Whelen will replace the brake lights, free of charge. The recall began June 5, 2019. Owners may contact Taylor Made Ambulances customer service at 1-800-468-1310.
Owner complaints
11 complaints
What owners report most
Latest complaints
- Equipment · Equipment › Recreational vehicle/trailer
The contact owns a 2018 Jayco Greyhawk built on a 2017 Ford E-450 chassis. The contact stated that the hydraulic tank was leaking fluid onto the ground. The RV was taken to the dealer where it was diagnosed that there was a hole in the hydraulic tank and the hydraulic leveling system had detached.…
The contact owns a 2018 Jayco Greyhawk built on a 2017 Ford E-450 chassis. The contact stated that the hydraulic tank was leaking fluid onto the ground. The RV was taken to the dealer where it was diagnosed that there was a hole in the hydraulic tank and the hydraulic leveling system had detached. The dealer patched the hole in the hydraulic tank; however, the failure recurred. The RV was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.
- Structure › Emergency › Escape/egress/exit · Unknown or other
While in standard shuttle route emergency egress window imploded inward. This is the 3rd occurrence. Vehicle is a 2017 Ford E-450 Chassis with an Elkhart Coach ECII 25 PASSENGERS PLUS DRIVER shuttle body.
- Power train
Transmissions 6r140 have premature failure this IS our 6TH transmission to go out in our 5 vans, when transmission goes out, the torque converter fails which results in vehicle stalling in road way the vehicle while jerk really hard and give drive whiplash and when vehicle IS going up hill when the…
Transmissions 6r140 have premature failure this IS our 6TH transmission to go out in our 5 vans, when transmission goes out, the torque converter fails which results in vehicle stalling in road way the vehicle while jerk really hard and give drive whiplash and when vehicle IS going up hill when the torque converter fails the van will slam to a stop, stall then start rolling backwards or forwards with no brakes or powersteering. When this happens driver has no breaks or powersteering and most times this has happened the driver cant quickly restart the van to regain powersteering or brakes because the torque converter IS stuck and wont allow starter to turn over engine. This vehicle had a new transmission put in by ford january 2022 and it IS now august 2022 and this transmission has also failed and presented the same safety situation with stalling and jerking. Ford IS set to replace the transmission again and told by dealer these transmissions should be recalled due to this constant failure in all vans and trucks equipped with the 6r140 (ford F-250, F-350 and E-350, E-450).
- Exterior lighting
Campaign:16v465000 recalling certain model year 2015-2017 forester motorhomes water may leak into the electrical module that controls the vehicle brake lights. my brake light dimly lights 2 of the leds in the fixture. do not know when this happened just noticed when taking out of storage. I would like to know if my / other vehicles should be included in this recall.
- Latches/locks/linkages
TL* the contact owns a 2017 ford E-450. The contact stated that the middle door had a trimark door lock. The contact became locked inside the vehicle because the door failed to unlock from inside and outside of the vehicle. The contact had to exit the vehicle from the passenger or driver side…
TL* the contact owns a 2017 ford E-450. The contact stated that the middle door had a trimark door lock. The contact became locked inside the vehicle because the door failed to unlock from inside and outside of the vehicle. The contact had to exit the vehicle from the passenger or driver side doors. The contact stated that a bungee cord was used to keep the door from opening while driving. The vehicle was taken to an independent mechanic where the door lock was replaced. The door was damaged from failing to remain closed. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty and did not assist. The failure mileage was unknown.
- Visibility/wiper
The windshield wiper does not adequately clear the drivers view. it's travel stops near the midpoint of the drivers view leaving much of the road including part of driving lane and the oncoming lanes. both manufacturer and dealership have been involved and acknowledge they have received numerous…
The windshield wiper does not adequately clear the drivers view. it's travel stops near the midpoint of the drivers view leaving much of the road including part of driving lane and the oncoming lanes. both manufacturer and dealership have been involved and acknowledge they have received numerous complaints. Manufacturer through customer service says they have been making it that way for 5 years and aren't going to change it. *tr*jb
- Visibility/wiper
Thor 2017 vegas motorcoach--windshield wiper system does not clear drivers side of windshield enough to see road in rain or snow conditions.
- Service brakes · Steering
Sudden brake system and power steering loss. Vehicle was being moved from the storage lot heading towards main roadway (low speed) when it made a strange grinding noise; brake pedal went soft and lost power steering. Vehicle was leaking fluid, could see fluid leaking beneath vehicle. Fortunately…
Sudden brake system and power steering loss. Vehicle was being moved from the storage lot heading towards main roadway (low speed) when it made a strange grinding noise; brake pedal went soft and lost power steering. Vehicle was leaking fluid, could see fluid leaking beneath vehicle. Fortunately this did not occur on the main roadway and driver was able to avoid a crash. Vehicle cannot be safety driven; need to call for a tow. This happened on a sunday afternoon; vehicle cannot be towed to dealer until monday for inspection/repair. vehicle maintained at the ford dealer and at general rv; vehicle IS a thor four winds motorhome on a 2017 ford E-450 chassis. Vehicle had recent service at ford dealer for oil change/maintenance.
- Visibility › Glass, side/rear
TL* the contact owns a 2017 ford E-450. While the contact's husband was driving 50 mph, the front passenger window fractured. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,000.
- Engine
TL* the contact owns a 2017 ford E-450. While driving various speeds, the engine indicator illuminated and heat entered into the cabin from the floorboard. Gulf coast ford in angleton, texas was made aware of the failure and rebuilt the engine, but the failure recurred. The vehicle was diagnosed as having a cylinder misfire in the engine. The manufacturer was made aware of the failure. The failure mileage was 2,794.
- Engine · Steering · Suspension
This IS a 24' motorhome. 2017 ford E-450/ while driving in regular traffic, if vehicle IS traveling 50 mph or more, the steering feels loose and the wheels have a delayed reaction to the steering. The vehicle drifts very strongly to the right or left when another vehicle IS passing at a greater…
This IS a 24' motorhome. 2017 ford E-450/ while driving in regular traffic, if vehicle IS traveling 50 mph or more, the steering feels loose and the wheels have a delayed reaction to the steering. The vehicle drifts very strongly to the right or left when another vehicle IS passing at a greater speed than I am traveling. Sometimes, throwing my vehicle almost off the road, because when the vehicle I am in drifted to the right, the counter steering doesn't respond immediately, hence it IS very delayed. Sometimes it feels like the wheels are off the ground, floating on air or not grabbing the road. This happens mostly on highways, but also on city streets. I brought this problem to the attention of the motorhome dealer, they claim this IS normal??? Vehicle only had 1094 miles on it when I took possession and problem occurred immediately when I traveled over 50mph. I requested a refund after the 4TH day of ownership but the dealer refused my request. What are my options. Got a recall a couple of days ago, about the crankshaft pulley bolt needing tightening. Please advise when the dealer would have been notified about this problem. Was it before I purchased this product in april 2017. Was it legal for them to sell me this motorhome knowing that there were problems with it.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Trimark 060-1650 Door Latch Failures
On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing…
On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's actions in 2016 such as changes in the manufacturing process of its zinc plunger component for the relevant population and its 2016 decision to switch to a steel plunger. In view of the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10241626Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.
- 10241547Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10175885Some 2015-2019 Transit vehicles built on or before 31-Dec-2018 and some 2017-2018 E-450 vehicles equipped with a 6.8L engine built on or before 16-Jul-2018 using the Motorcraft Orange coolant may exhibit an engine overheat concern. This condition may be due to deposits from the engine coolant becoming trapped in the radiator preventing coolant flow. To correct the condition, flush the cooling system, replace the radiator and fill with Motocraft Yellow coolant.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10155575Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
- 10155574Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10127405Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
- 10117902Affected vehicle list fo 17B08 customer satisfaction program
- 10117901Ford Customer Satisfaction Program 17B08 concerning certain vehicles equipped with 6.8L engine. Notifying customers of potential loose crankshaft pulley bolt and recommending servce action by Ford dealer.
- 10100082The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle body (etb). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern IS intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
- 100994632009-2017 vehicles equipped with a 6R80, 6r100, 6r140 automatic transmission have an updated main control valve body overhaul procedure. Refer to workshop manual (wsm), section 307-01 for main control valve body (7a100) overhaul procedures. Not all valve bodies require replacement. Inspect the valve body bores, springs and valves as directed during diagnosis and repair. Refer to general service bulletin (gsb) g0000093 automatic transmission main control inspection for a video clip to aid in the diagnosis of these repairs.
- 10099458Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. This may be due to small debris causing the vct solenoid to stick. Before attempting any component diagnosis or replacement of the vct solenoid, refer to powertrain control and emissions diagnosis (pc/ed) pinpoint test HK11 to cycle the affected vct solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6m280 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
- 10094625The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern IS intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
- 10094592Some 2016-2017 e-series 350/450 vehicles equipped without a traction control switch and built on or before 17-feb-2016 may have traction control function or traction control related symptoms. Vehicles without a traction control switch are not intended to have traction control. Reprogram the powertrain control module (pcm) to the latest calibration using ids release 103.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
Every Ford E-450 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.