2013 Ford Redundant C-Max Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › Redundant C-Max Hybrid › 2013
These records cover every 2013 Ford Redundant C-Max Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2013 Ford Redundant C-Max Hybrid. Newest first.
Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201…
Risk and remedy
Risk
In the event of a crash, an occupant could be at an increased risk of an injury.
Remedy
Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force…
Risk and remedy
Risk
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Remedy
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Owner complaints
120 complaints5 involved a crash5 injuries
What owners report most
Latest complaints
- Hybrid propulsion system
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Stop Safely Now'" was displayed on the screen. The contact was able to pull to the side of the…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Stop Safely Now'" was displayed on the screen. The contact was able to pull to the side of the road. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the dealer; however, no cause for the failure was found. The failure persisted. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The message "Stop Safely Now'" was displayed on the screen. The contact was able to coast to the side of the road. After waiting for several minutes, the contact was able to restart the vehicle. The vehicle functioned as intended. The vehicle was towed to the dealer; however, no cause for the failure was found. The contact stated that the failure first occurred three years ago, and the dealer diagnosed that it as a battery failure. The contact was unsure if the battery was replaced. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 107,000.
- Electrical system
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that on several occasions, while the vehicle was parked, it failed to start. The vehicle was jump-started on several occasions but needed to be towed occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that on several occasions, while the vehicle was parked, it failed to start. The vehicle was jump-started on several occasions but needed to be towed occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced; however, the failure reoccurred. The vehicle was then taken to the dealer, but was not diagnosed. The dealer suggested that a waiver be signed for the battery replacement. The vehicle was repaired. The contact stated that the vehicle had experienced electrical failures. The instrument panel intermittently malfunctioned, and the turn signals failed to operate properly. The manufacturer was made aware of the failure. The approximate failure mileage was 36,463.
- Back over prevention
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while in reverse, the rearview camera failed to display a rearview image, potentially compromising the back over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. The…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while in reverse, the rearview camera failed to display a rearview image, potentially compromising the back over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. The rearview camera warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V695000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 230,000.
- Electrical system · Structure
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving approximately 15-20 MPH, the steering wheel was wobbly. The contact exited the highway immediately and was able to pull over to the side of the roadway. The contact then pulled into a parking lot and the vehicle was towed…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving approximately 15-20 MPH, the steering wheel was wobbly. The contact exited the highway immediately and was able to pull over to the side of the roadway. The contact then pulled into a parking lot and the vehicle was towed to the dealer, where it was diagnosed that the rear subframe was rusted, causing the control arms to separate. The dealer determined that the rear subframe and connecting parts needed to be replaced. Additionally, the dealer informed the contact that a high voltage wire was chewed on by rodents. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
- Electrical system · Engine
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving on three occasions at approximately 30-55 MPH, several unknown warning lights were flashing. The message to shift to park(P) was flashing. The vehicle was shifted to park, and the vehicle stalled and failed to restart. The…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving on three occasions at approximately 30-55 MPH, several unknown warning lights were flashing. The message to shift to park(P) was flashing. The vehicle was shifted to park, and the vehicle stalled and failed to restart. The contact's husband assisted with restarting the vehicle. The contact determined that the battery was working as designed. The vehicle was taken to the local dealer for five weeks, where it was diagnosed that the battery junction box had corrosion and defective fuses. Additionally, there was a failing control unit. The dealer informed the contact a Ford engineer was advising with the repairs. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.
- Power train
The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated.…
The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a defective transmission. The vehicle was not repaired. The manufacturer was notified of the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle remained in the possession of the dealer. The failure mileage was approximately 180,000.
- Electrical system › Horn · Latches/locks/linkages · Structure
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that upon exiting the vehicle, the driver’s side doors failed to latch closed. The contact also stated that while driving at an undisclosed speed and attempting to get another driver’s attention, he became aware that the horn was not…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that upon exiting the vehicle, the driver’s side doors failed to latch closed. The contact also stated that while driving at an undisclosed speed and attempting to get another driver’s attention, he became aware that the horn was not functioning as needed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: RQ19005 (Latches/Locks/Linkages, Structure); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not available.
- Structure › Body › Hatchback/liftgate
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 35 MPH, the hatchback ajar message was displayed. The contact attempted to raise the liftgate; however, the liftgate failed to raise up. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 35 MPH, the hatchback ajar message was displayed. The contact attempted to raise the liftgate; however, the liftgate failed to raise up. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
- Power train
The contact owns a 2013 Ford C-MAX Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle…
The contact owns a 2013 Ford C-MAX Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to restart after several attempts. Additionally, the vehicle remained on after the contact had pushed the Auto Start/Stop button to turn off the vehicle. The contact was able to turn off the vehicle after pushing the Auto Start/Stop button numerous times. The dealer and Five Star Ford Stone Mountain (3800 US-78, Snellville, GA 30039) were made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
- Latches/locks/linkages · Power train
The contact owns a 2013 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and 20V331000 (Latches, Locks, and Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable…
The contact owns a 2013 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and 20V331000 (Latches, Locks, and Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had experienced a transmission failure and the vehicle was towed to the dealer. Parts distribution disconnect.
- Power train
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds a grinding noise was heard with the check engine warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed with a defective passenger’s side rear wheel bearing.…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds a grinding noise was heard with the check engine warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed with a defective passenger’s side rear wheel bearing. The contact was informed that the wheel bearing needed to be replaced. The vehicle was not repaired and was transported to Maryland. The contact stated that the vehicle was taken to an independent mechanic who replaced the passenger’s side rear wheel bearing. The contact stated that the grinding noise continued. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the front brake pads and rotors needed to be replaced. The vehicle was repaired; however, the grinding noise continued with unknown warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the transmission needed to be replaced in the near future. The transmission was not replaced. The manufacturer was notified of the failure and a case was opened. The contact stated that the manufacturer offered to assist in paying for the transmission repair. The failure mileage was unknown.
- Power train
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 20 MPH, the vehicle started making an abnormal sound. After exceeding 20 MPH, the abnormal sound stopped. There was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 20 MPH, the vehicle started making an abnormal sound. After exceeding 20 MPH, the abnormal sound stopped. There was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The contact took the vehicle to another local dealer: Krause Family Ford of Woodstock (195 Woodstock Pkwy, Woodstock, GA 30188, (770) 809-1030) where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000. Consumer wanted to add to existing complaint that this vehicle was serviced TWICE at the Ford Lithia Spring (870 Thornton Rd, Lithia Springs, GA 30122) location prior to reaching the 100,000 miles. Consumer's step-father (the previous owner of the vehicle) stated that the vehicle was making the whining noise as early as DECEMBER 2021, but that he believed it was normal due to it being a hybrid vehicle and it having been serviced and not informed of any issues.
- Latches/locks/linkages
The contact owns a 2013 Ford C-Max Hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not…
The contact owns a 2013 Ford C-Max Hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
- Latches/locks/linkages
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were repaired three times. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 88,000.
- Electrical system › 12v/24v/48v battery
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 25,000.
- Electrical system
The contact owns a 2013 Ford C-MAX Hybrid. The contact stated that on several occasions, the vehicle failed to start up or unlock due to a defective battery. The contact had the vehicle towed to the dealer several times to have her battery replaced or her software updated; however, the failure…
The contact owns a 2013 Ford C-MAX Hybrid. The contact stated that on several occasions, the vehicle failed to start up or unlock due to a defective battery. The contact had the vehicle towed to the dealer several times to have her battery replaced or her software updated; however, the failure persisted. The manufacturer was also notified of the failure but offered no assistance. The vehicle had been repaired as of her last visit. The failure mileage was approximately 48,000.
- Engine · Power train › Automatic transmission
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer…
The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer, the vehicle would resume normal operation upon arrival and the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 120,000.
- Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2013 ford c-max hybrid. The contact stated while driving 5 mph, the rear passenger's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The contact related the failure to nhtsa campaign number: 16v643000…
TL* the contact owns a 2013 ford c-max hybrid. The contact stated while driving 5 mph, the rear passenger's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The contact related the failure to nhtsa campaign number: 16v643000 (latches/locks/linkages). Riverside ford (2089 riverside dr, macon, ga 31204, (478) 464-2900) was contacted and confirmed that the vin was included in the recall. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
- Electrical system
TL* the contact owns a 2013 ford c-max hybrid. The contact stated that the radio operational after the vehicle was turned off causing the battery to drain. The vehicle was taken to an independent mechanic who recalibrated the radio fuse however, a year later the failure recurred. The mechanic then…
TL* the contact owns a 2013 ford c-max hybrid. The contact stated that the radio operational after the vehicle was turned off causing the battery to drain. The vehicle was taken to an independent mechanic who recalibrated the radio fuse however, a year later the failure recurred. The mechanic then removed the radio fuse from the vehicle which disabled all audible sounds from the vehicle. The contact stated that it was a major safety hazard for her as it took away the backup alert sounds that would alert her of imminent objects when reversing the vehicle. The contact then called hansel ford (3075 corby ave, santa rosa, ca 95407) and was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vin. The contact was then referred to nhtsa for assistance. The vehicle was not repaired. The failure mileage was unknown.
- Power train
TL* the contact owns a 2013 ford c-max hybrid. The contact stated that while driving at various speeds, the steering wheel and vehicle began to shake with the accelerator pedal depressed. The vehicle hesitated to accelerate properly without warning. The contact managed to veer to the shoulder of…
TL* the contact owns a 2013 ford c-max hybrid. The contact stated that while driving at various speeds, the steering wheel and vehicle began to shake with the accelerator pedal depressed. The vehicle hesitated to accelerate properly without warning. The contact managed to veer to the shoulder of the roadway, turned the vehicle off and back on which failed to resume back to normal. The vehicle was towed to the dealer peacock ford (1875 s orlando ave, maitland, fl 32751) where the vehicle was diagnosed and it was determined that the transmission failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The vehicle was not drivable. The manufacturer was made aware of the failure and informed the contact to contact nhtsa to file a complaint. The failure mileage was approximately 100,060.
- Structure › Body
TL* the contact owned a 2013 ford c-max hybrid. The vehicle was being towed by a 2009 itasa winnebago motor home. While accelerating from a stop sign, the front end of the vehicle separated from the frame. The vehicle was destroyed and towed from the scene. It was discovered that the front end…
TL* the contact owned a 2013 ford c-max hybrid. The vehicle was being towed by a 2009 itasa winnebago motor home. While accelerating from a stop sign, the front end of the vehicle separated from the frame. The vehicle was destroyed and towed from the scene. It was discovered that the front end bolts had fractured. The cause of the failure was not determined. Forest city ford (745 US-69, forest city, ia) was notified of the failure. The manufacturer provided case number: cas [xxx], but no assistance was offered. The failure mileage was 57,000. *tr *js *dl parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Electrical system
My car has been completely electrically dead approximately 4 times. when it IS fixed it eventually happens again. I have to use the key in the key fob to open the car and when I push the start button it doesn't start. the batteries in the key fob are not dead. it IS very worrisome to not know if my car will start. this happens in a parked and turned off situation.
- Power train
TL* the contact owns a 2013 ford c-max hybrid. While driving at any speed, the contact heard an abnormal noise coming from the front end of the vehicle. The noise increased and the vehicle was taken to conway ford (843-365-5596, located at 2393 highway 501 w, conway, sc 29526) where it was…
TL* the contact owns a 2013 ford c-max hybrid. While driving at any speed, the contact heard an abnormal noise coming from the front end of the vehicle. The noise increased and the vehicle was taken to conway ford (843-365-5596, located at 2393 highway 501 w, conway, sc 29526) where it was diagnosed that the transmission needed to be replaced. The manufacturer was made aware of the failure and stated that the failure would be reviewed to see if any assistance could be offered. The contact was not called back. The vehicle was not repaired. The failure mileage was approximately 98,000.
- Electrical system
I bought this used SUV on may 14, 2019 with 87,420 miles. In three occasions the display on the dashboard has shown, with no audible sound, the message to stop the vehicle. The vehicle will then shut down. All times happened while I was driving on the highway. I noticed that the air condition shut…
I bought this used SUV on may 14, 2019 with 87,420 miles. In three occasions the display on the dashboard has shown, with no audible sound, the message to stop the vehicle. The vehicle will then shut down. All times happened while I was driving on the highway. I noticed that the air condition shut itself off, then I saw the display message. If I would not have seen the display message, the car would have stopped within 400 feet. This IS extremely dangerous situation as I would not have time to change to the emergency lane, leaving a stopped car on the fast lane. I now keep looking glancing at the dashboard worried that the display will appear again. I have taken the car to the dealer two times. The first time they told me that a scanner showed no problems. Now the car IS at the dealer for a second time where they are doing more testing. I just do not have any more confidence on this car. The dashboard has also shown a display "see manual".
- Electrical system · Engine
The car shuts off while I'm driving with out any warning.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10177123Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
- 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10058266Tsb contains owner notification letter. Select document search button below. Ford 2013-2014 c-max hybrid: customer satisfaction program regarding 12volt battery test and module software update.
- 10058109Ford: after four wheel flat towing behind recreational vehicle, vehicle may experience discharged of 12 volt battery and/or service advance trac cluster message. Model 2013-14 c-max hybrid or energi.
- 10058094This tsb contains owners letter. See document search button. Ford my/ford lincoln 2011-2014 model year vehicles equipped with sync and myford/my lincoln touch. Warranty extension covering accessory protocol interface module software and hardware.
- 10058088This tsb contains an owner letter. See document search button below. Bulletin information involving 2013-2014 modelyear c-max hybrid electric vehicles software update. Some of the vehicles , certain electronic control modues may not time out or power down correctly when vehicle IS not in use. Updated 08/20/2015*lj
- 10057866Ford: potential driving issues occur when using aftermarket devices for vehicles with smart data link connector (sdlc) and to check for aftermarket devices and disconnect them from data link connectors and retest for codes prior to diagnostics. Model 2012-14 focus electric, 2013-14 c-max hybrid/energi.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10056699Ford: an intermittent noise IS heard mostly at specific speeds, rpm ranges, and vehicle loads, when engine IS running and noise IS loud, low frequency, and droning powertrain type, while driving up a grade or hill. Model 2013-14 c-max.
- 10056697Ford: see document search button for owner letter. On some vehicles, the 12 volt battery IS experience a discharge and to correct this issue, a service procedure has been provided. Model 2013-14 c-max.
- 10055363Ford: vehicle drift left at low speed regenerative braking and tires need inspecting and inflated for cold pressure correction, per manual. Model 2013-2014 c-max hybrid, energi.
- 10055312Ford: some model vehicles manual for powertrain control/emission diagnostic (pc/ed) has been updated regarding improved cooling fan circuit due to a lack of air conditioning, a malfunctioning indicator lamp (mil) and overheating.
- 10055057Ford: the body control module (bcm) could have low voltage from poor ground, causing an intermittent, erratic operation of several components, if diagnostic trouble code (dtc) IS present. Model 2013 c-max, 2013-2014 escape, focus.
- 10055028Ford: the transmission makes a metal on metal scraping sound and the noise IS present, in all gear ranges, when vehicle IS moving and not present when vehicle IS stationary or in park. Model 2013 c-max, 2013-2014 fusion.
- 10055015Lincoln/ford: on some vehicles, the illumination of the wrench lamp and/or red triangle lamp, the check engine lamp IS accompanied with various diagnostic trouble codes (dtcs) and service procedures updates. Model 2013 c-max, fusion, MKZ.
- 10054992Ford: some vehicles may have a broken latch or the latch housing IS cracked. Model 2013 c-max, 2013-2014 escape.
- 10054973Ford: when attempting to eject the compact disc (cd), it would stick in player. Model 2013 c-max, 2013-2014 escape.
- 10054957Ford: a message indicating sirus update stuck at 0% status, where radio fails to turn on, and cd fails to eject with message saying no disk; a software solution to issues IS being developed. Model 2013 c-max, f-super duty.
- 10054877Ford/lincoln: high voltage battery bar IS empty, causing red triangle warning lamp to illuminate and servicing vehicle, be aware that battery IS used to crank combustion engine for maximum of 20 seconds at time. Model 2013 hybrid, c-max, fusion, MKZ.
- 10054810Ford/lincoln: the wrench lamp (hybrids) or service engine soon lamp (energi) will illuminate when using engine block heater and lamps turn off within no more than three drive cycles after unplugging engine block heater. Model 2013-2014 c-max, fusion, MKZ hybrid/energi.
- 10054630Ford: see document search button for owner letter. The front control display interface module (fcdim) fails to transition to sleep mode and stays in awake mode, keeping other vehicle modes awake and this increases, significantly, the drainage on 12 volt battery, causing it to discharge and preventing engine from starting. Model 2013 c-max hybrid.
- 10054558Ford: some vehicles can have a poor ground that causes low voltage in body control module (bcm) that leads to erratic, intermittent operation of several electrical components and ground circuits need to be checked. Model 2013 c-max, 2013-2014 escape, focus.
- 10054353Ford: the compact disc (cd), when trying to eject, would become stuck and possibly need to be removed and/or repaired, after problem has been found. Model 2013 c-max.
- 10054343Ford: powertrain/transaxle whine, thumping or clunking or tipping in or out of throttle or a tactile vibration, whenever braking IS due to foreign object lodged in powertrain mounts. Model 2013 c-max, 2013-2014 fusion, MKZ.
- 10053484Ford: on some vehicles, diagnostic trouble codes (dtcs) are stored in powertrain control module memory, and using remote start feature, would have crank no start or stall, shortly after vehicle has been driven. Models 2013 c-max, focus, escape.
- 10053477Ford/lincoln: when vehicle IS left unattended for hours in cold weather temperatures, on some vehicles, battery fails to maintain a charge or becomes discharged when operated at maximum electrical loads for short cycle drive. Models 2013 c-max, fusion, MKZ.
- 10053476Lincoln\ford: check engine lamp and/or wrench lamp illuminates and accompanied by various diagnostic trouble codes, on some vehicles. Models 2013 MKZ, c-max, fusion.
- 10053471Ford:lincoln: on some vehicles, there are various related concerns about the sync features, such as sync features inoperative, lack of or slow response to phone and voice button operation. Models 2012-2013 focus, e-series, edge, expedition, fusion, explorer, F-150, F-250, navigator, 2013-2014 flex, 2012-2014 fiesta, mustang, 2013 escape, c-max, taurus, 2012 MKZ.
- 10053460Lincoln/ford: due to various diagnostic trouble codes, some vehicles may experience electrical concerns or various drivability issues such a possible intrusion of water in connectors. Models 2013 c-max, fusion/mkz hybrid/energi.
- 10053457Ford: on some vehicles, with mytouch, my experience displayed time jumping or audio popping during initial ignition on cycle, or slow navigation calculations, due to amount of data, within size of contact list, creating processing problem for module during key on cycle. Models 2011-2013. No model listed.
- 10053454Ford: there IS an issue, on some vehicles with myford touch, where radio fails to come on, message saying sirus update IS stuck, cd fails to eject with message no disk; software IS being permanent developed to correct problem. Models 2013 f-super duty, c max.
- 10053453Ford: due to chafing of wiring harness between headliner and roof sheet metal passing through, power liftgate stops during travel and must be opened or closed, manually. Models 2013 c-max.
- 10053448Lincoln/ford: as a result of performing key on engine off (koeo) self test, on some vehicles, a pending diagnostic trouble code p0053/p0054 (hego heater code), may be set. Models 2013 c-max, fusion, MKZ hybrid/energi.
- 10053362Ford/lincoln: diagnostic trouble code (dtc) p1124 can be retrieved from powertrain control module (pcm), when performing key on engine running (koer) self test. Models 2013 c-max, fusion, MKZ hybrid/energi.
- 10053347Ford: on some vehicles, after being locked for three minutes or more, secondary latch position releases, only after attempting use of foot motion, for hands free liftgate opening and would need a second foot open motion to fully open liftgate. Model 2013 c-max hybrid, c max energi.
- 10053065Ford: on some vehicles, the intelligent access remote start will experience diagnostic trouble codes (dtcs) p025a/u0109, p025a/u0109/p0103, p025a/p0103/p1a0c, as well as stalling after vehicle was driven and crank no start. Models 2013 c-max, focus, escape.
- 10053006Ford/lincoln: during cold ambient temperatures, some hybrid/energi vehicles will experience illumination of anti lock brake systems (ABS) and stability control indicators, after turning on ignition. Models 2013 c-max, fusion, MKZ.
- 10053005Lincoln/ford: brake pedal IS sensitive and grabby or a reverse 2-3 second transmission delay engagement due start assist feature activating. Models 2013 c-max, fusion, MKZ.
- 10052832Ford: on certain vehicles, fuel economy improvement, powertrain control module calibration when updating pcm and modules sobdm-c and ids software was updated, then r86.01 needs updating. Models 2013 c-max, fusion, MKZ hybrid.
Every Ford Redundant C-Max Hybrid model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.