2017 Freightliner Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Freightliner › Sprinter 3500 › 2017
These records cover every 2017 Freightliner Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2017 Freightliner Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk and remedy
Risk
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Risk and remedy
Risk
If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles equipped with the Crosswind Assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (ADAPTIVE ESP) might not be activated.
Risk and remedy
Risk
If Crosswind Assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the ESP control unit with corrected software, free of charge. The recall is expected to begin in January 2018. Owners may contact DVUSA customer service at 1-854-888-3214.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Risk and remedy
Risk
If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
Owner complaints
2 complaints
What owners report most
Latest complaints
- Unknown or other
At 5,600 miles, traveling west bound on I-68 in western maryland near exit 62. sprinter dangerously and uncontrollably accelerated and decelerated rapidly shifted gears. I shifted into neutral and drifted to an off ramp. dash lights indicated three problems ABS, swerve, check engine light and…
At 5,600 miles, traveling west bound on I-68 in western maryland near exit 62. sprinter dangerously and uncontrollably accelerated and decelerated rapidly shifted gears. I shifted into neutral and drifted to an off ramp. dash lights indicated three problems ABS, swerve, check engine light and traction control. shut down engine and restarted - same result. Disconnected battery then reconnected - same result. connected a scanner which indicated right rear wheel speed sensor failure. contacted selling dealer shop manager and was advised there was no work-around and stated I should have it towed to nearest freightliner dealer in approximately 70 miles away. after driving very slowly to a safe area, I inspected the right rear wheel assembly and noted two connectors on each side, checked for tightness and inspected the wiring for damage, but none observed. after checking blogs on my smart phone, I discovered this IS a common problem with sprinters from 2010 to 2017 and commenters noted that mercedes states the vendors changed alloys on the sensors as the root cause of the issue. typical repair costs were indicated to be $350 to $400, and many commenters stated they had paid for multiple sensors and one commenter stated the ABS module was replaced under warranty in his case following several sensor replacements. bottom line, mercedes needs to own responsibility for their failure and replace all four sensors without cost to the owners (aka recall). the dangerous unwanted acceleration could cost lives and extensive property damage. the vehicle IS out of service tfn awaiting selling dealer response.
- Electrical system · Exterior lighting
Left taillight works only sometimes. As recall on previos recalls. Left taillight sometimes works and IS getting water in system. Very dim when does work. *Dt *as
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10156372Technical Publications Ordering
- 10156360Reminder: Paper Service Bulletin Mailings Are Discontinued
- 10156351Reminder: Paper Service Bulletin Mailings Are Discontinued
- 10144086Status of Parts Ordering - Sprinter
- 10143245Spot welds on front side wall paneling.
- 10134831Status of Parts Ordering - Sprinter
- 10130370FMI 3,4,5 Digital Output 2 10 Circuit
- 1012881314TL5 ABS Power Line Carrier Converter Available Through PDC
- 1012881214TL2 DD Platform Engine Stand Adapter W060589023100
- 1012881114TS19 DD Platform High Pressure Fuel Lines
- 10128809713-14 Symptom Diagnostics - Combustion Gas in Coolant
- 10128808715-14 Symptom Diagnostics - Coolant Los
- 10128807714-14 Symptom Diagnostics - Low Engine Compression
- 10128806712-14 Engine Coolant Temperature
- 1012878914-028 Remy Extended Coverage Direct File
- 1012878814-027 Detroit's New Consolidated Labor Operations (CLOs
- 1012878714-026-DLR SelecTruck Warranty Enhancements
- 1012878514-024-DLR DTNA & JAD Highlights - Q1 & Q2
- 1012878414-023 Detroit Axles Pre-Approval Changes
- 1012878314-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
- 1012877320-73 - CANCELED: Cascadia Radiator Update?EPA10 with DDC Engines
- 1012877220-75 - CANCELED: Cascadia Radiator Update?EPA10 with Cummins ISX Engines
- 1012874416TS7 Reman Diesel Particulate Filter Serial Number
- 1012873216-011 New Detroit Camshaft Housing Seal Standard Repair Time
- 10128731Warranty Recognition Program Suspension
- 1012873016-009R_OWL Enhancements
- 10128729New Detroit Bearing Failure Analysis Standard Diagnostic Time
- 10128728Canadian Warranty Parts Return Address Change
- 1012871917-026 Holiday Closure 2017
- 1012871517TL25 TruckCam? Alignment System
- 1012871317CSA25 New Method for Uploading Diagnostic Log Files to the CSC
- 1012871217CSA24 Holiday Schedule for the Detroit Customer Support Center
- 1012871117CSA23r Detroit CSC closed December 14, 2017 from 11:15 am - 1:15 pm Eastern Time
- 10128709Computer Hook-Up Standard Diagnostic Time Update
- 10128708OWL Enhancement Service Model Field
- 10128707Warranty Classroom Training in 2018
- 1012681012-041-DLR Over the Counter No Hassle Warranty (OTC)
- 1012680912-040-DLR Roof Fairing Removal Program
Every Freightliner Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.