2020 Harley-Davidson/livewire Elw (livewire)

Recalls

1 recall names the 2020 Harley-Davidson/livewire Elw (livewire). Newest first.

• Electrical system › Propulsion system › Charging › Module › Software

  Oct 8, 2020NHTSA 20V6240001,012 vehicles

  Harley-Davidson Motor Company (Harley-Davidson) is recalling certain 2020 LiveWire (ELW) motorcycles. The electric vehicle powertrain may unexpectedly shut down and not restart, due to a software issue in the Onboard Charging (OBC) system.

  Risk and remedy

  Risk

  An unexpected loss of propulsion without the ability to restart may increase the risk of a crash.

  Remedy

  Harley-Davidson will notify owners, and dealers will update the OBC software, free of charge. The recall began October 19, 2020. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson's number for this recall is 0176.

  Full recall details →

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008736SERVICE BULLETIN M1555 (REV E): BATTERY WARRANTY GUIDELINES. PURPOSE: Revision E. Added: Added procedures for the DCA-8000 E Battery Tester.* Updated: All sections. This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.
• 11007544SERVICE BULLETIN M1490 (V 24.8.8): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.8.8. Release Date: Week of August 5, 2024. New Features for Harley-Davidson vehicles: Advanced Module Replace for 2021 and later Revolution Max; 2023 and later CVO Touring; and 2024 Street Glide (FLHX), Road Glide (FLTRX). New Features for LiveWire vehicles: Updated calibrations for 2024 S2DM EV1/ EV6; 2024 S2MH EV1; and 2024 S2DM, S2MH. Changes: Added Hand Control Module (HCM) (Part No. 71500522A and 71500536A) for reflash support.
• 11001293SERVICE BULLETIN M1490 (V 24.6.4): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.6.4. Release Date: Week of May 1, 2024. New Features for LiveWire S2DM and S2MH, 2024 Revolution Max, and 2024 Touring.
• 10242093SERVICE BULLETIN L1005: BLUETOOTH PAIRING INSTRUCTIONS AND TIPS. PURPOSE: To provide both Harley-Davidson and LiveWire dealers a single document that includes greater detail about Bluetooth pairing a phone to the instrument module.
• 10195169Harley-Davidson is aware of conditions that may result in a streaking appearance or film residue on the inside of some instrument gauges including speedometer and tachometers. This may occur after exposure of the vehicle to humid conditions. This condition may remain even after the moisture has evaporated.
• 10193488Harley-Davidson is aware of conditions that may result in a streaking appearance or film residue on the inside of some instrument gauges including speedometer and tachometers. This may occur after exposure of the vehicle to humid conditions. This condition may remain even after the moisture has evaporated.
• 10191947TECHNICAL TIP TT475: LIVEWIRE DTC B2313, RIDE MODE DISPLAY MISMATCH. PURPOSE: To inform dealers that on occasions the symbol in Table 1 may appear in the ride mode area of the IM. If this symbol is displayed and the General Warning indicator light icon is also displayed a DTC B2313 can be set.
• 10188351SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire related to the following modules: On-Board Charger (OBC), Vehicle Supervisory Controller (VSC), Rechargeable Energy Storage System (RESS), Motor Control Module (MCM). This software update is required for all LiveWire vehicles and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update. Updated release dates for OBC Software Updates, VSC Software Updates. OBC Software Updates - New Software Update Version: Control Board: 2.8.95.2; Power Board: 6.18.64.2; Charger: 0.92.158.2 Release Date: Week of September 28, 2020. VSC Software Updates - New Software Update Version 7.4.28.2 Release Date: Week of September 28, 2020.
• 10188349SERVICE BULLETIN M1503: LIVEWIRE - IM SOFTWARE UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire Instrument Module (IM). New Software Update. Version 1.2.0.2 Release Date: Week of September 28, 2020.
• 10180724TECHNICAL TIP BULLETIN TT474: LIVEWIRE - POWER DISCONNECT UPDATE. PURPOSE: Revision. An update to the power disconnect procedure has been made. The wait time of 2 minutes has been increased to 5 minutes to allow for proper system shut down on Electric LiveWire (ELW). This Technical Tip reinforces the ELW power disconnect procedure found in the owner's and service manuals. The power disconnect procedure must be followed whenever removing 12 V power. Disconnecting OBC [307-2] and not waiting 5 minutes after placing the OFF/RUN switch in OFF position can cause electrical issues including, but not limited to: Diagnostic Trouble Codes (DTCs) generated. Communication errors between the modules (OBC, Electric Vehicle Power-Train (EVPT), Rechargeable Energy Storage System (RESS)) that may be unrecoverable requiring replacement of the part.
• 10176174SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire related to the following modules: On-Board Charger (OBC), Vehicle Supervisory Controller (VSC), Rechargeable Energy Storage System (RESS), Motor Control Module (MCM). This software update is required for all LiveWire vehicles and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update.
• 10172235SERVICE BULLETIN M1511: 2020 MODELS WITH TCU - FACTORY ENABLE. PURPOSE: To inform dealers that vehicles that are equipped with a TCU (Telematic Control Unit) will be arriving from the factory with the TCU already enabled. Dealers will no longer be required to enable the TCU during PDI (Predelivery Inspection). Customer will be able to activate the H-D Connect subscription as soon as the vehicle is delivered. Affected Date: Vehicles manufactured after February 22,2020.
• 10172222SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire related to the following modules: OBC (On-Board Charger), VSC (Vehicle Supervisory Controller), RESS (Rechargeable Energy Storage System), MCM (Motor Control Module). This software update is required for all LiveWire vehicles and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update. NOTE: If the RESS software is not updated, the RESS may be permanently disabled during AC (Alternating Current) charging if left plugged in for durations longer than 12 h.
• 10171041SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire related to the following modules: OBC (On-Board Charger), RESS (Rechargeable Energy Storage System). This software update is required for all LiveWire vehicles manufactured before January 10, 2020 and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update. NOTE: If the RESS software is not updated, the RESS may be permanently disabled during AC (Alternating Current) charging if left plugged in for durations longer than 12 h.
• 10169955SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWire on both of the following modules: OBC (On-Board Charger) and RESS (Rechargeable Energy Storage System). This software update is required for all LiveWire vehicles manufactured before January 10, 2020 and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in the dealers inventory, and on all units sold and delivered to customers. Contact the dealers LiveWire customers and arrange to perform this update. NOTE: If the RESS software is not updated, the RESS may be permanently disabled during AC (Alternating Current) charging if left plugged in for durations longer than 12 h.
• 10169933SERVICE BULLETIN M1502: 2020 LIVEWIRE INITIAL CARE. PURPOSE: Revision. The purpose of this program is to monitor Harley-Davidson quality delivered to our customers. Harley-Davidson Technical Service is providing an initial care program for LiveWire vehicles. Harley-Davidson is asking dealers to provide information on the parts listed in M1502 to Harley-Davidson Technical Service within 24 h of a customer concern. The goal is to provide a rapid resolution that will enable us to have the customer back on the road within 72 h. Updated Initial Care Duration from September 27, 2019 through December 31, 2019.

Every Harley-Davidson/livewire Elw (livewire) model year

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