2017 Honda Clarity Fuel Cell
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Honda › Clarity Fuel Cell › 2017
These records cover every 2017 Honda Clarity Fuel Cell. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2017 Honda Clarity Fuel Cell. Newest first.
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Clarity Fuel Cell vehicles. Internal components may corrode and cause the water pump to fail.
Risk and remedy
Risk
A failure of the water pump can cause the vehicle to stall, increasing the risk of crash.
Remedy
Honda will notify owners, and dealers will replace the water pump, free of charge. The recall began June 10, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is L4N.
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Clarity Fuel Cell vehicles previously repaired under recall 18V-068. The previous software remedy may have been incomplete. As a result, the fuel cell control unit (FC-ECU) may misinterpret a small cell voltage drop, causing the vehicle to have a partial or complete loss of power.
Risk and remedy
Risk
A loss of power can increase the risk of a crash.
Remedy
Honda has notified owners, and dealers will update the FC-ECU software, free of charge. The recall began February 14, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is A3O.
Honda (American Honda Motor Co.) is recalling certain 2017 Clarity Fuel Cell vehicles. The fuel cell control unit (FC-ECU) may misinterpret a small cell voltage drop, causing the vehicle to have reduced, or a complete loss of, power.
Risk and remedy
Risk
A loss of power can increase the risk of a crash.
Remedy
Honda will notify owners, and dealers will install a software update, free of charge. The recall began February 28, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is R0L.
Owner complaints
3 complaints
What owners report most
Latest complaints
- Equipment · Fuel/propulsion system
TL* the contact owns a 2017 honda clarity fuel cell. While driving approximately 65 mph, the fuel system indicator illuminated. The vehicle was taken to dublin honda (877-418-8323, located at 6300 dublin blvd, dublin, ca 94568), but the technician was unable to diagnose a hydrogen vehicle. The…
TL* the contact owns a 2017 honda clarity fuel cell. While driving approximately 65 mph, the fuel system indicator illuminated. The vehicle was taken to dublin honda (877-418-8323, located at 6300 dublin blvd, dublin, ca 94568), but the technician was unable to diagnose a hydrogen vehicle. The manufacturer was made aware of the failure and instructed the dublin dealer to ship the vehicle to an unknown dealer in los angeles, ca where the hydrogen fuel tank was replaced. The vehicle was repaired and returned to the contact. Additionally, the contact received notification of nhtsa campaign number: 19v315000 (equipment). The vehicle was taken to the same dublin honda dealer where the water pump was replaced. Later, while driving approximately 65 mph, the check power system indicator illuminated. The vehicle was taken back to the same dealer where it was diagnosed that the fuel stack needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 10,000.
- Equipment
TL* the contact owns a 2017 honda clarity fuel cell. The contact received a recall notification for nhtsa campaign number: 19v315000 (equipment) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Ken harvey's dublin honda (6300 dublin blvd, dublin, ca…
TL* the contact owns a 2017 honda clarity fuel cell. The contact received a recall notification for nhtsa campaign number: 19v315000 (equipment) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Ken harvey's dublin honda (6300 dublin blvd, dublin, ca 94568) confirmed parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Electronic stability control (esc) · Steering
The car was parked for about 10 mins. Return to car and start it. The 'power management' warning displayed. Following with brake system, TPMS, electric power steering, and rdm inoperate message show up. car could not start up.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10222081Owner's Notification Letter - Product Update - Our records indicate that a Product Update has not been completed on this vehicle (Vehicle Identification Number XXXXXXXXXXXXXXXXX). The software that monitors the temperature in the fuel cell tank may not be up to date. This may cause the vehicle to incorrectly display a hydrogen system warning on the instrument panel and store a system malfunction.
- 10220351Dealer Message - In the event you experience a sub tank wire harness rodent damage on the 20172020 Clarity FCV, after repairing / replacing the wire harness, wrap the areas shown below with RODENT DETERRENT TAPE, P/N 4019-2317.
- 10184316Service Bulletin - The customer cannot refuel the vehicle completely at certain hydrogen stations.
- 10181841Service Bulletin - The MIL comes on with DTC P1FBF (air pump controller failure [internal failure warning]) during startup.
- 10179515Service Bulletin - The MIL comes on with DTC P1FBF (air pump controller failure [internal failure warning]) during startup.
- 10173877Service Bulletin - The fuel cell (FC) system uses an electric water pump to circulate insulating fluid and remove excess heat from the fuel cell stack. During manufacturing, the water pump's magnetic surface was not treated for corrosion resistance. Over time, the corrosion may prevent the water pump's motor from starting, which will prevent the vehicle from starting. If this happens while driving, the vehicle can only be driven for a short distance at greatly reduced power.
- 10173876Service Bulletin - Water improperly discharged inside the fuel cell (FC) stack mixes with hydrogen and oxygen, generating hydrogen peroxide. The hydrogen peroxide/water combination concentrates in one area, accelerating the deterioration of the electrolyte membrane in the fuel cell. This deterioration can reduce fuel cell output.
- 10165774Job Aid - American Honda has created an instructional video on how to replace the fuel cell stack. When working on or around the fuel cell system, pay attention to the service precautions for the fuel cell system.
- 10165773Job Aid - The following procedures in the service information require the Fuel Cell Service Equipment Kit (T/N VSBHONFCVKT1) and the Portable Vent Stack (T/N FEFPVS).
- 10161308Service Bulletin - The fuel cell (FC) system uses an electric water pump to circulate insulating fluid and remove excess heat from the fuel cell stack. During manufacturing, the water pump's magnetic surface was not treated for corrosion resistance. Over time, the corrosion may prevent the water pump's motor from starting, which will prevent the vehicle from starting. If this happens while driving, the vehicle can only be driven for a short distance at greatly reduced power.
- 10161237Service Bulletin - The fuel cell (FC) system uses an electric water pump to circulate insulating fluid and remove excess heat from the fuel cell stack. During manufacturing, the water pump's magnetic surface was not treated for corrosion resistance. Over time, the corrosion may prevent the water pump's motor from starting, which will prevent the vehicle from starting. If this happens while driving, the vehicle can only be driven for a short distance at greatly reduced power.
- 10161235Service Bulletin - Water improperly discharged inside the fuel cell stack mixes with hydrogen and oxygen, generating hydrogen peroxide. The hydrogen peroxide/water combination concentrates in one area, accelerating the deterioration of the electrolyte membrane in the fuel cell. This deterioration can reduce fuel cell output.
- 10160545ServiceNews Article - When removing and installing a cable reel, you need to keep both the cable reel and the steering angle sensor in position. If you don't , the VSA indicator may come on along with one or more VSA DTCs. And when you run the Neutral Memorization Procedure in the i-HDS, it won't complete.
- 10154481Owner Notification Letter - On 2017-18 Clarity Fuel Cell vehicles, the software that monitors the temperature in the fuel cell tank may not be up to date. This may cause the vehicle to incorrectly display a hydrogen system warning on the instrument panel and store a system malfunction.
- 10153445Service Bulletin - The telematics system is reporting deterioration of the fuel cell stack. This deterioration can reduce fuel cell output. Water improperly discharged inside the fuel cell stack mixes with hydrogen and oxygen, generating hydrogen peroxide. The hydrogen peroxide/water combination concentrates in one area, accelerating the deterioration of the electrolyte membrane in the fuel cell.
- 10152753"Dealer message - Today American Honda is notifying dealers of two product updates affecting certain 2017-18 Clarity Fuel Cell vehicles. The first is a software update to the hydrogen tank temperature sensors. The second is a product update to replace the fuel cell stack on a limited number of vehicles due to premature deterioration."
- 10152745"Service bulletin - The telematics system is reporting deterioration of the fuel cell stack. This deterioration can reduce fuel cell output. Water improperly discharged inside the fuel cell stack mixes with hydrogen and oxygen, generating hydrogen peroxide. The hydrogen peroxide/water combination concentrates in one area, accelerating the deterioration of the electrolyte membrane in the fuel cell."
- 10152744"Service bulletin - The vehicle may incorrectly set DTC P1F76 (main hydrogen tank temperature sensor malfunction) or P1F77 (sub hydrogen tank temperature sensor malfunction). The fuel cell communication control (IR) software is not current."
- 10151674"Dealer message - AHM is studying the current replacement need for the ION filter (PN 3H450-5WM-A01). We would like to collect several samples in the field for this study. A supply of bags and identifying labels will be sent to your dealership for this project."
- 10149633"ServiceNews Article - When replacing the fuel cell stack, make sure you bleed the air from the fuel cell insulating system exactly as called out in the fuel cell insulating fluid replacement procedure in the service information. If you don't, you'll get an FC Coolant Low. See Your Dealer message in the driver information interface shortly after your repair and/or will damage the new fuel cell stack."
- 10142671Servicenews article - The Clarity Fuel Cell vehicle has two very different cooling systems. One system cools the fuel cell system; the other one cools the inverter system. The fuel cell system uses a 50% coolant mixture called fuel cell insulating fluid, This fluid can't be mixed with any other fluid. Doing so cuts its insulating properties and will damage the fuel cell system.
- 10134379Service bulletin - The audio system volume will not change when using the remote switch on the steering wheel. There is an internal software issue with the audio-navigation unit.
- 10129333Tech Line Summary Article - After doing a Code A maintenance service (replace the FC ion exchanger filter element), is the Maintenance Minder not resetting? We?re aware of this issue and have it under investigation.
- 10118541Tech line summary article - In a Code A maintenance service, you must replace the FC ion exchanger filter element. Right now, that filter element is in short supply, but we expect to have it back in stock soon.
- 10118540Tech line summary article - A temperature sensor failure in the main hydrogen tank or sub hydrogen tank may cause DTC P1F76 (main hydrogen tank temperature sensor malfunction) or P1F77 (sub hydrogen tank temperature sensor malfunction) to set while fueling. We?re aware of this issue, and we currently have it under investigation.
- 10115757Service news article - To prevent damage during shipping, leather-wrapped steering wheels come with a protective plastic covering. The easiest way to remove it during PDI is to grab the covering with both hands near the top of the steering wheel and pull it toward you, like you see here. The covering comes right off.
- 10115158Service news article - The Clarity Fuel Cell vehicle has two very different cooling systems. One system cools the fuel cell system; the other one cools the inverter system.
Every Honda Clarity Fuel Cell model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.