2017 Hyundai Santa Fe
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Hyundai Santa Fe. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2017 Hyundai Santa Fe. Newest first.
Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Santa Fe, 2017-2018 Santa Fe Sport, 2019 Santa Fe XL, and 2014-2015 Tucson vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire.
Risk and remedy
Risk
An engine compartment fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS multi-fuse, as necessary, free of charge. Owner notification letters were mailed May 31, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 218.
Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe vehicles equipped with 3.3L engines. The crankshaft assemblies may have been produced with surface irregularities in the crankshaft pin, causing engine bearing wear.
Risk and remedy
Risk
The engine bearing wear may cause the vehicle to stall, increasing the risk of a crash.
Remedy
Hyundai will notify all owners, and dealers will inspect and replace the engine, as necessary, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 168.
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
Risk and remedy
Risk
If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Remedy
Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for the recall is 163.
Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe Sport vehicles. The affected vehicles have a tire pressure monitoring system (TPMS) that may not have been set in the correct mode during vehicle assembly, and therefore will not provide an appropriate warning in the event of an underinflated tire. As such, these vehicles fail to comply…
Risk and remedy
Risk
An underinflated inflated tire can increase the risk of a crash.
Remedy
Hyundai will notify owners, and dealers will replace the TPMS sensors, free of charge. The recall began March 31, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for the recall is 159.
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module…
Risk and remedy
Risk
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy
Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Santa Fe vehicles manufactured September 1, 2015 to February 12, 2016. In the affected vehicles, the wires in the front seat belt buckle harnesses may be damaged by the seat's height adjuster mechanism, resulting in a failure to provide an audible warning when front seat occupants do…
Risk and remedy
Risk
Without a warning to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
Remedy
Hyundai will notify owners, and dealers will inspect and reroute the wires in the front seat belt buckle harnesses to their proper locations, as necessary, free of charge. The recall began on April 27, 2016. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 141.
Owner complaints
972 complaints14 involved a crash23 involved a fire18 injuries
What owners report most
Latest complaints
- Engine · Fuel/propulsion system
The engine light came on. Upon driving it on the highway it would lost acceleration but was able to drive under 50 miles per hour about 5 miles. When opened the hood there was fluid splattered on the engine. There is a hole in the upper left quadrant beneath the engine cover.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2017 Hyundai Santa Fe. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase, the mileage was 45,000. However, when the vehicle was taken to a dealer for a trade-in, it was discovered via a Carfax report that the mileage was over 109,000.
- Electrical system · Engine · Power train
On [XXX], Laguna Niguel Hyundai performed Service Campaign 9C2 (ECU software update for Theta II emissions improvement, Hyundai TSB 26-01-013H) on my 2017 Hyundai Santa Fe Sport. Immediately after the update, the vehicle developed drivability problems that did not exist before: rough/harsh…
On [XXX], Laguna Niguel Hyundai performed Service Campaign 9C2 (ECU software update for Theta II emissions improvement, Hyundai TSB 26-01-013H) on my 2017 Hyundai Santa Fe Sport. Immediately after the update, the vehicle developed drivability problems that did not exist before: rough/harsh shifting, hesitation, and loss of power during cold-start operation (the first 1-3 minutes after engine start), plus intermittent infotainment and navigation system failures. Hyundai's own dealer notice dated 05/18/2026 acknowledges vehicles may exhibit 'hesitation or rough shifting' after the 9C2 update and states the matter is 'currently under review' — no permanent fix has been released. The dealership that performed the recall has since refused to service my vehicle again. I opened case #[XXX] with Hyundai corporate; my inquiries on 09/03/2026, 09/11/2026, and 09/17/2026 asking for a corrective action have gone unanswered. The hesitation and power loss are a safety hazard when merging into traffic or crossing intersections. I request NHTSA investigate this pattern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
On XXX, [XXX] Hyundai performed Service Campaign 9C2 (ECU software update for Theta II emissions improvement, Hyundai TSB 26-01-013H) on my 2017 Hyundai Santa Fe Sport. Immediately after the update, the vehicle developed drivability problems that did not exist before: rough/harsh shifting…
On XXX, [XXX] Hyundai performed Service Campaign 9C2 (ECU software update for Theta II emissions improvement, Hyundai TSB 26-01-013H) on my 2017 Hyundai Santa Fe Sport. Immediately after the update, the vehicle developed drivability problems that did not exist before: rough/harsh shifting, hesitation, and loss of power during cold-start operation (the first 1-3 minutes after engine start), plus intermittent infotainment and navigation system failures. Hyundai's own dealer notice dated XXX acknowledges vehicles may exhibit 'hesitation or rough shifting' after the 9C2 update and states the matter is 'currently under review' — no permanent fix has been released. The dealership that performed the recall has since refused to service my vehicle again. I opened case #XXX with Hyundai corporate; my inquiries on XXX asking for a corrective action have gone unanswered. The hesitation and power loss are a safety hazard when merging into traffic or crossing intersections. I request NHTSA investigate this pattern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Engine · Power train
Was driving down road car went into limp mode about caused a big wreck, check engine was flashing and heard a loud noise as I was trying to get to safety. Had the car scanned and was for code p1326 and looking at all the recalls nothing is for the 2.4l but y'all have been having a lot of issues with these theta 2 engines.
- Engine · Power train
Immediately following the mandatory Hyundai Servie Campaign Update 9C2-ECU THETA 11my vehicle began exhibiting severe hesitation, very rough idling, jerking at slow speeds and when gear changes, difficulty going up inclines and almost feel at times as though it is about to lose power which poses…
Immediately following the mandatory Hyundai Servie Campaign Update 9C2-ECU THETA 11my vehicle began exhibiting severe hesitation, very rough idling, jerking at slow speeds and when gear changes, difficulty going up inclines and almost feel at times as though it is about to lose power which poses life threatening situations especially when turning into traffic. I have reported it to the dealers who never once test drove the vehicle but said to me that they did and could find no problem, however they did make me pay for repairs which never fixed the problem. I returned three times with the same issue. They recommended a Fuel Induction Service and a Auto Trans Service. Spark plug change. Igniton coils change. Nothing worked!
- Engine · Power train
Component/System Failed: Engine assembly (Theta II 2.4L GDI) and Exhaust/Catalytic Converter. Description: The vehicle suffered a failure associated with the known Theta II engine defects. Engine oil consumption and internal engine wear directly led to unburned fuel and debris entering the exhaust…
Component/System Failed: Engine assembly (Theta II 2.4L GDI) and Exhaust/Catalytic Converter. Description: The vehicle suffered a failure associated with the known Theta II engine defects. Engine oil consumption and internal engine wear directly led to unburned fuel and debris entering the exhaust stream, resulting in severe catalytic converter restriction/failure. Safety Risk: The combined failure caused sudden loss of power while driving, engine stalling, and significant driveability hazards, creating an immediate risk of a rear-end collision on public roads. Confirmation & Inspection: The failure was confirmed and diagnosed by a certified service facility. Replaced components and diagnostic documentation remain available for inspection upon request.
- Engine
My son was driving the vehicle normally. There were no issues, warning lights, abnormal feel to the drive, and no odd noises. Suddenly, all of the warning lights on the dashboard lit up, acceleration dropped and he could no longer accelerate. He pulled off the main road and there was a burning smell and the vehicle was inoperable.
- Engine · Power train
Service update 9C2. Car hesitates or slightly bucks on a cold start. No remedy to fix yet.
- Engine · Fuel/propulsion system
Hyundai performed recall #9C2, on 7/2/26. Since that time, the engine has a full time miss. When it is cold, it will hesitate, kick and buck. Hyundai is aware of this. Their solution is to warm the car for 3 to 5 minuets before moving. What happens if there is an emergency and you can't wait?…
Hyundai performed recall #9C2, on 7/2/26. Since that time, the engine has a full time miss. When it is cold, it will hesitate, kick and buck. Hyundai is aware of this. Their solution is to warm the car for 3 to 5 minuets before moving. What happens if there is an emergency and you can't wait? Possible accident with injuries trying to pull into, or cross traffic! I have filed a case with Hyundai, and they just update that they are aware and working on a solution with no expected date for the software fix. This is a serious problem, and they need to fix SOON! Also, when an engine runs like this, over a period of time it will destroy the catalytic converter. Who's going to pay for that??
- Engine · Power train · Vehicle speed control
Vehicle was brought to an authorized dealership for service, and while there Campaign 9C2 (ECU Software Update for Theta II Emissions Improvement) was performed. Immediately following this software update, the vehicle developed drivability degradation, specifically engine stutter/hesitation and…
Vehicle was brought to an authorized dealership for service, and while there Campaign 9C2 (ECU Software Update for Theta II Emissions Improvement) was performed. Immediately following this software update, the vehicle developed drivability degradation, specifically engine stutter/hesitation and rough transmission shifting during cold starts. When attempting to accelerate in the first few minutes of driving, the vehicle delays engagement and then suddenly surges or lurches forward unpredictably. This creates a safety hazard, as the unpredictable power delivery and lag prevent the vehicle from accelerating safely when merging into traffic or turning across oncoming lanes, placing occupants at an immediate risk of a collision. The software logic error is fully reproducible every time the vehicle has sat long enough to cool down. The dealership confirmed the update was applied. There were no warning lamps or symptoms prior to the 9C2 update; the failure was caused directly by the manufacturer's campaign software modification to the Engine Control Unit (ECU). The vehicle and its ECU are available for inspection upon request.
- Engine
-The primary mechanical failure is a burned exhaust valve in Cylinder 2, which has resulted in 0 PSI compression and a persistent engine misfire. This severe top-end valve degradation occurred as a direct consequential result of a chronic, underlying defect in the engine's internal oil-delivery and…
-The primary mechanical failure is a burned exhaust valve in Cylinder 2, which has resulted in 0 PSI compression and a persistent engine misfire. This severe top-end valve degradation occurred as a direct consequential result of a chronic, underlying defect in the engine's internal oil-delivery and consumption systems. The vehicle is currently fully assembled, intact, and available for immediate inspection upon request at Brown-Daub Hyundai. -The vehicle suffered a sudden, severe loss of motive power while operating in traffic due to the cylinder drop, triggering a sudden transition into a dangerous operating state. The extreme oil consumption rate (burning 5 to 6 quarts of motor oil every 3,000 miles) created an ongoing, severe risk of sudden highway stalling, catastrophic moving component seizure, and potential engine bay fire due to extreme internal operating friction and chronic oil starvation. -Failure has been confirmed by two independent automotive facilities: Independent Confirmation: On XXX, [XXX]’s Service Center performed a diagnostic scan and an engine compression test, formally documenting diagnostic trouble code P030200 (Cylinder 2 Misfire) and verifying 0 PSI compression in Cylinder 2.Dealership Confirmation: On XXX, the service manager at Brown-Daub Hyundai executed a formal electronic and mechanical inspection under Repair Order #XXX, duplicating the failure and logging active trouble codes P0301, P0302, and P0128. -Symptoms first appeared progressively through an accelerating, severe oil consumption defect, which was documented during multiple routine maintenance: XXX oil consumption (115,865 mi): XXX (119,601 mi) no external leaks: XXX (125,502 mi) excessive oil consumption:XXX (135,116 mi) excessive oil consumption:XXX (133,022 mi) P0420 Cat Code: XXX (approx. 137,000 mi)engine rough-riding, shaking, & violent misfires began, preceding the mechanical breakdown INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
On May 26.2026, Southern States Hyundai performed mandated Service Campaign 9C2 (Theta II Emissions Improvement). The software immediately caused drivability degradation and a catalytic converter failure, mirroring the defects Hyundai acknowledged to the NHTSA on May 18, 2026. Corporate customer…
On May 26.2026, Southern States Hyundai performed mandated Service Campaign 9C2 (Theta II Emissions Improvement). The software immediately caused drivability degradation and a catalytic converter failure, mirroring the defects Hyundai acknowledged to the NHTSA on May 18, 2026. Corporate customer care is using an unrelated oil consumption testing protocol to deflect liability and charge me $1,400 for the testing and/or $4002 for the catalytic converter out of pocket for damage caused by their own recall software. This hesitation is a severe safety risk when accelerating into traffic.
- Electrical system · Engine · Power train
Cold-Start Hesitation & Rough Shifting: Following the 9C2 ECU update, my vehicle is experiencing a brief period of throttle hesitation, rough shifting, or jerky transmission behavior specifically during cold-start operations.
- Engine · Suspension · Unknown or other
My truck began emitting a strong oil odor on XXX. I took it to Amato in [XXX], where I was told the oil pan was leaking. They replaced the oil pan, and I paid for the inspection as well. About an hour after picking up my truck, the check‑engine light came on. I returned to the dealership, and they…
My truck began emitting a strong oil odor on XXX. I took it to Amato in [XXX], where I was told the oil pan was leaking. They replaced the oil pan, and I paid for the inspection as well. About an hour after picking up my truck, the check‑engine light came on. I returned to the dealership, and they then said additional repairs were needed, even though I had already paid $2,211.57 for the work they claimed was necessary. At that time, my truck had 145,776 miles on it. Because the manager at [XXX] refused to address my concerns, I was told to go to another Amato location, and I was effectively blacklisted from the first dealership. I went to Amato Glendale, where I experienced the same issues. They fixed only one of the problems, and that was only after I contacted Hyundai corporate. My truck continued to have oil‑consumption issues. Amato required me to complete a three‑month, 1,000‑mile oil consumption test before they would consider providing assistance. I completed the test as instructed. Now, however, they are saying that due to the age and mileage of my truck, they will not cover the engine replacement — even though the problems began at 145,000 miles, not 156,000. Other drivers have reported that Hyundai delays necessary repairs until major engine damage occurs, and I believe that is exactly what has happened in my case. There was also a suspension recall that applied to the 2018 model but not the 2017. Amato Hyundai covered part of that repair only because I contacted corporate again. My current complaint is about the failing engine and Amato Hyundai’s lack of responsibility in properly diagnosing and repairing my truck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
Known as an issue with Hyundai, but unresponsive to correct because no diagnostic code is sent. Transmission will shift extremely hard from 1st to 2nd gear randomly. In keeping track of the mileage, this appears to happen every 200 miles or so. Also, it faild to upshift correctly, making the…
Known as an issue with Hyundai, but unresponsive to correct because no diagnostic code is sent. Transmission will shift extremely hard from 1st to 2nd gear randomly. In keeping track of the mileage, this appears to happen every 200 miles or so. Also, it faild to upshift correctly, making the entire car shudder. Also, at times it will not go into reverse gear. On one occasion, after finally doing so, it slammed so hard into reverse I almost collided with the car behind me.
- Electrical system · Engine · Power train
My 2017 Hyundai Santa Fe, purchased new from Lynnes Hyundai in February 2017, has approximately 93,000 miles. The vehicle previously developed a significant oil-consumption/engine problem that was diagnosed by Hyundai, and Hyundai replaced the engine with a remanufactured engine. Approximately two…
My 2017 Hyundai Santa Fe, purchased new from Lynnes Hyundai in February 2017, has approximately 93,000 miles. The vehicle previously developed a significant oil-consumption/engine problem that was diagnosed by Hyundai, and Hyundai replaced the engine with a remanufactured engine. Approximately two weeks after the engine replacement, the check-engine light illuminated and DTC P1326 was identified. The dealership replaced the knock sensor. Approximately two weeks later, the check-engine light illuminated again with a recurring P1326 condition. The vehicle is currently at Lynnes Hyundai and has been there approximately three weeks while they attempt to determine the cause. Hyundai Techline is involved. Prior to the current repair visit, while traveling approximately 60 mph, the vehicle experienced a very forceful hesitation that jerked the vehicle. I immediately slowed down and pulled onto the shoulder. The vehicle continued to hesitate intermittently while I drove slowly to safety. I was concerned that the vehicle could lose power or shut down while I was driving at highway speed, creating a risk of a crash. The recurring P1326 condition has been confirmed by the Hyundai dealership. The vehicle and engine have been inspected by Hyundai/Lynnes Hyundai multiple times, including after the engine replacement. The current recurring condition has not been resolved. The check-engine light is the warning lamp associated with the current condition. I do not know the underlying cause of the recurring P1326 condition; Hyundai is currently attempting to diagnose it. The vehicle is currently available for inspection at Lynnes Hyundai.
- Engine
My 2017 Hyundai Santa Fe 3.3L V6 (148,000 miles) has documented oil consumption and a recurring DTC P0278 (Cylinder 6 Contribution/Balance). Hyundai's formal oil-consumption test confirmed oil consumption, but said it was below the threshold for combustion-chamber cleaning. The check-engine light…
My 2017 Hyundai Santa Fe 3.3L V6 (148,000 miles) has documented oil consumption and a recurring DTC P0278 (Cylinder 6 Contribution/Balance). Hyundai's formal oil-consumption test confirmed oil consumption, but said it was below the threshold for combustion-chamber cleaning. The check-engine light and P0278, and losing acceleration ability continue to recur. The vehicle is available for inspection. Hyundai has confirmed the oil-consumption issue but has not determined the cause of P0278 or performed the TXX8 engine inspection I am requesting. I am concerned about worsening engine performance, loss of power, or engine failure, particularly given Hyundai's history of engine-bearing issues with certain 2017 Santa Fe 3.3L engines. I am not claiming diagnosed bearing failure; I am requesting a TXX8 inspection to determine whether an eligible engine condition exists. I have contacted both the dealership and Hyundai Corporate, but have been told I must repeat the oil-consumption test. At 148,000 miles, I am requesting prompt inspection before the 150,000-mile TXX8 limit and covered repair/replacement if an eligible condition is found.
- Engine
There is a class action lawsuit for the Theta Engine in some Kia and Hyundai vehicles and my type of vehicle falls into this lawsuit category. I drive a 2017 Hyundai Santa Fe Sport and what the lawsuit described what happened to my vehicle, it seized up and you’re supposed to have a lifetime…
There is a class action lawsuit for the Theta Engine in some Kia and Hyundai vehicles and my type of vehicle falls into this lawsuit category. I drive a 2017 Hyundai Santa Fe Sport and what the lawsuit described what happened to my vehicle, it seized up and you’re supposed to have a lifetime warranty for this problem. I submitted all the paperwork and Norman Hyundai sent videos it was seized up but denied my claim so I have a car that no longer drives with a car loan still so can’t buy a new vehicle. I was told they didn’t see oil additive anytime but their own business this in March ‘26 and May ‘26. It states on the lawsuit if anyone’s in the class action lawsuit they are covered if this happens to your vehicle. Also, part of the lawsuit is the oil consumption and how much it’s eating gas and then it seizes possibly or catch fire and my car was barely getting a 1,000 miles and it would be empty so couldn’t keep up always checking it and the car seized up due to what’s supposed to be covered.
- Engine
After the update earlier this summer for an emissions issue, my car, a 2017 Hyundi Santa Fe Sport, has not run right. When it is cold, the first trip on the day, it hesitates and sputters to an extent that it is not safe on the nearest highway where the speed limit is 35. We have been compensating…
After the update earlier this summer for an emissions issue, my car, a 2017 Hyundi Santa Fe Sport, has not run right. When it is cold, the first trip on the day, it hesitates and sputters to an extent that it is not safe on the nearest highway where the speed limit is 35. We have been compensating by driving slowly around the neighborhood for a few minutes, and then it's fine. It has been happening since the update of service campaign 9C2, the "Theta II Emissions Logic Improvement" recall. The local Hyundai dealer has been unable to provide a fix. We just picked it back up today, 8/21/26, after deciding against their latest idea, a fuel injector treatment for $200. Based on other examples I've read with similar or identical issues after the recall software update, I have concluded this is a safety issue that Hyundai must resolve.
- Engine · Fuel/propulsion system · Vehicle speed control
Directly after the dealer, Johnson Hyundai of Apex, completed Service Campaign 9C2 on 4/28/26, my vehicle began sticking, surging, and harshly changing gears. I have followed up with the dealer multiple times. They said they are not getting back any diagnostic error codes (outside mechanic shop…
Directly after the dealer, Johnson Hyundai of Apex, completed Service Campaign 9C2 on 4/28/26, my vehicle began sticking, surging, and harshly changing gears. I have followed up with the dealer multiple times. They said they are not getting back any diagnostic error codes (outside mechanic shop also confirmed they're also not seeing error codes), but went ahead and recalibrated the ECM. They told me to drive for 200 miles and the issue should be resolved. I have now driven 1,500 miles and the issue persists. I'm now seeing Hyundai put out a 'Driveability Communication" about this issue, but there is no proposed fix/recall. This issue did not exist before this service campaign was performed by the dealership.
- Engine
We have been involved with an Oil Consumption problem since 2025 maybe earlier. No leaks just an over use of oil. I have had to fill it myself or take it to the dealer. They did testing and di some kind of cleaning that took 8 hours. We still have the problem and while driving the whole car shut…
We have been involved with an Oil Consumption problem since 2025 maybe earlier. No leaks just an over use of oil. I have had to fill it myself or take it to the dealer. They did testing and di some kind of cleaning that took 8 hours. We still have the problem and while driving the whole car shut down. No power in the middle of a highway. This has now happened twice and the first time we had to call AAA for help. It showed an engine sign and we checked the code. First it was an small air leak but they didn't find anything. It came up again, same message so we replaced the gas cap, but the oil was still disappearing and the car had shut down again. I spoke with the Hyundai corporation and they said to do the combustion cleaning again. So we set it up but found out that we had to pay for it so we declined. They refused to do anything about the car. We later found there were other cars made by the same company with the same problem. I did some research and they have had an Oil Consumption problem for quite a while. Now the Catalytic Converter is showing up as having problems. Well that's where the oil goes and can shut down the car due to airflow. They never disclosed it to us face to face, we had to find out about it after the the warranty was up. That was very dangerous to have stopped on a highway.
- Engine · Fuel/propulsion system · Power train
Complete unmitigated loss of acceleration and power while traveling at highway speeds, creating an immediate life-threatening road hazard. Following a warranty engine replacement and mandatory dealer software flash at Clay Cooley Hyundai (Sherman, TX), the vehicle began experiencing powertrain…
Complete unmitigated loss of acceleration and power while traveling at highway speeds, creating an immediate life-threatening road hazard. Following a warranty engine replacement and mandatory dealer software flash at Clay Cooley Hyundai (Sherman, TX), the vehicle began experiencing powertrain communication issues. While operating the vehicle at 65 MPH on the highway, the vehicle completely failed to accelerate and lost propulsion power, nearly resulting in a catastrophic rear-end collision with an oncoming 18-wheeler semi-truck. Dealership diagnostics claim "no trouble codes present," but live data telemetry confirms the High-Pressure Fuel Pump (HPFP) is actively commanding and delivering a dangerous 1,600 PSI to the fuel rail at hot idle. This abnormal fuel delivery is paired with a severe powertrain stutter in 3rd gear. Service personnel at multiple locations confirm a widespread, high volume of transmission failures and severe drivability issues specifically tied to this recent Hyundai software update. Corporate has denied repair coverage. The vehicle remains an active highway safety hazard and is completely undrivable.
- Power train
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while reversing, the vehicle jerked and shuddered abnormally. Additionally, the transmission hesitated, and the vehicle almost stalled. No warning lights were illuminated. The vehicle was taken back to the dealer where the contact…
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while reversing, the vehicle jerked and shuddered abnormally. Additionally, the transmission hesitated, and the vehicle almost stalled. No warning lights were illuminated. The vehicle was taken back to the dealer where the contact was informed that the Service Campaign Number: 9C2 was completed. The contact was informed that the updated software was confusing the transmission and had caused the failure. The contact was informed that the remedy was not yet determined. In addition, the contact was informed that the dealer was waiting on instructions from the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,036.
- Unknown or other
Was driving down highway, 95 South in VA, when sunroof blew out. No traffic in front at the time, nothing hit the car. Driving around 65 mph. Temp outside was ~85-87, AC in car at 74. Just blew up and out after a large "Bang". There was no impact to the vehicle prior and no other marks or scratches to the vehicle indication an impact.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- 3.3L Engine Loss of Motive Power (LOMP)
The Office of Defects Investigation (ODI) received a petition on February 2, 2024, requesting a defect investigation into an alleged defect of the "engine" on the following vehicle model: 2017 Hyundai Santa Fe vehicles equipped with the 3.3L V-Shaped GDI Lambda-II engines. The petition cites allegations of a loss of…
The Office of Defects Investigation (ODI) received a petition on February 2, 2024, requesting a defect investigation into an alleged defect of the "engine" on the following vehicle model: 2017 Hyundai Santa Fe vehicles equipped with the 3.3L V-Shaped GDI Lambda-II engines. The petition cites allegations of a loss of motive power, often resulting in an engine seizure. The stall is preceded by a knocking sound, decreased performance and no warning lights. An analysis of the subject vehicle population was undertaken using complaints submitted to ODI along with manufacturer data. It was determined that the frequency of events is low for the subject population, while those that specifically report a loss of motive power event have a high mileage at the time of incident. The 2017 Santa Fe is equipped with a service interval reminder for the consumer that must be set by the consumer themselves or at a dealership. A Technical Service Bulletin (19-EM-002H) instructs the dealership to set the maintenance reminder at the completion of routine maintenance service or anytime a repair is performed that requires new engine oil. This maintenance reminder will help reinforce the need for proper oil maintenance intervals. Additionally, the Santa Fe vehicles with 3.3L V-shaped Lambda-II engines will be added to Hyundai’s existing Technical Service Bulletin (23-EM-007H) related to combustion chamber cleaning. These actions will help limit negative consumer incidents related to loss of motive power. Lastly, Hyundai has extended the limited engine warranty for MY 2013-2019 Santa Fe vehicles equipped with 3.3L V-shaped Lambda-II engines included in the Petition. The updated coverage is 15 years, or 150,000 miles and details are contained in Technical Service Bulletin 24-EM-003H. In view of the service interval reminder, combustion chamber cleaning, and extended warranty actions being taken by Hyundai, ODI is denying this Defect Petition. The agency reserves the right to take additional action if warranted by future circumstances. To review the report cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Hyundai and Kia ABS Module Fires
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by…
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.
- Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles…
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008009This bulletin provides instructions to update the 4th generation AVN head unit software to ensure the SIM Over The Air function for the Bluelink service is operating properly.
- 11006230The warranty coverage for engine repair or replacement related to engine noise or damage has been extended to 15 years or 150,000 miles from the date of original retail delivery or date of first use, whichever occurs first. Warranty coverage is valid for original and subsequent owners.
- 11002760This bulletin provides instructions to update the 4th generation AVN head unit software to ensure the SIM Over The Air function for the Bluelink service is operating properly.
- 11000788A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 11000314A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 10251285This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming partially separated on the inner side of the wiper blade, which could lead to poor wiping performance and/or possible scratching of the windshield glass. Follow the procedure in this bulletin to properly remove the windshield wiper blade protective cover on all new wiper blades.
- 10251282Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. Campaign 9A8 has also been released to provide a revised software update to certain 2018 model year Elantra vehicles. For certain vehicles that cannot be upgraded with the software under Campaign 993, Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealerships.
- 10251276This bulletin provides the service procedure to: 1) Upgrade the IBU/BCM (Integrated Body Control Unit/Body Control Module) to revise the OEM Hyundai burglar alarm system operation and ignition start logic and 2) Install two anti-theft decals for the front windows. Additional decals may also be installed in the rear windows at customers discretion.
- 10251275Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealers.
- 10249707Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247611Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247189This bulletin provides important checkpoint guidelines when performing engine oil and filter change services.
- 10245579Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10245578Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10244992Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10243356In certain areas, a vehicles underbody may exhibit corrosion due to road salt usage. As a preventative measure, cavity wax coating is applied to the internal surfaces of underbody components, and an undercoating spray is applied to exterior surfaces of specified underbody components. This service campaign bulletin describes the procedure to perform this preventative service on certain Santa Fe (NC) and Santa Fe XL (NC) vehicles.
- 10243348In some areas, a vehicles underbody may exhibit corrosion due to road salt usage. As a preventative measure, cavity wax coating is applied to the internal surfaces of underbody components, and an undercoating spray is applied to the bottom exterior surfaces of specified underbody components. This bulletin describes the procedure to perform this preventative service on certain Santa Fe (NC), and Santa Fe XL (NC) vehicles.
- 10241874Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10241849Some models from service campaign 993 (IBU/BCM Software Update and Decals Application) equipped with the Hyundai OEM remote start system may exhibit the horn honking when remote starting the vehicle after receiving the software update. This bulletin provides the procedure to update the remote start module to eliminate the horn honking during remote start operation.
- 10240081Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32).
- 10240080Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10238353Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10237189Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235566Hyundai applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.
- 10235556Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235555Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
- 10235341Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10230904This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.
- 10217258Effective June 2, 2008, Federal Motor Vehicle Safety Standard 110 (FMVSS 110) established a threshold for correcting load carrying capacity information indicated on tire placards when vehicle weight has been increased before retail sale. This limit is the lesser of 1.5% of GVWR or 100 pounds. If the total added weight exceeds the lesser of the limit, a label must be added to the driver-side B-pillar within 25mm (1 inch) of the original tire placard.
- 10217251Follow the guidelines outlined in this bulletin to inspect and clean or replace certain components of the engine intake system accordingly during engine short block or sub-assembly replacement.
- 10215599Certain vehicles may develop a bearing noise within the Motor Driven Power Steering (MDPS) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
- 10211680Certain vehicles may develop a bearing noise within the Motor Driven Power Steering (MDPS) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
- 10211678Certain vehicles may develop a bearing noise within the Motor Driven Power Steering (MDPS) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
- 10206367When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) may not be available. This TSB# 21-01-080H describes the 3-part software to correct this condition and activate Blue Link Services.
- 10206363When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) information is not available. This bulletin describes the 3-part Software to correct this condition and activate Blue Link Services.
- 10203272Certain vehicles may develop a bearing noise within the Motor Driven Power Steering (MDPS) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing
- 101964502013-2019MY Santa Fe/Santa Fe XL (NC) Onboard Refueling Vapor Recovery (ORVR) system may exceed its capacity in certain situations. This bulletin provides the procedure to install an Auxiliary Canister and kit to increase the ORVR system capacity. There are no drivability concerns associated with the condition.
- 10190044This bulletin provides the service procedure for engine connecting rod bearing clearance testing. Perform the procedure outlined in this bulletin to fulfill the Bearing Clearance Test inspection requirements to determine next required steps.
- 10190038This bulletin provides best practice recommendations when performing brake service procedures.
- 10189989This bulletin provides the inspection procedure and repair guidelines for certain vehicles listed below.
Every Hyundai Santa Fe model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.