2020 Indian Challenger

Recalls

2 recalls name the 2020 Indian Challenger. Newest first.

• Exterior lighting › Brake lights

  Feb 2, 2024NHTSA 24V06900011,648 vehicles

  Indian Motorcycle Company (Indian) is recalling certain 2020-2022 Challenger, Challenger Dark Horse, Challenger Limited, 2022 Challenger Dark Horse Icon, Challenger Elite, FTR 1200, FTR 1200 Rally, FTR 1200 S, FTR 1200 R Carbon, Pursuit Dark Horse, Challenger JD Limited Edition, Pursuit Limited Icon, Pursuit Dark Horse Premium, Pursuit Limited, Pursuit…

  Risk and remedy

  Risk

  Unintended illumination of the brake lights may create confusion for the drivers following the motorcycle, increasing the risk of a crash.

  Remedy

  Dealers will update the ABS module software, free of charge. Owner notification letters were mailed March 1, 2024. Owners may contact Indian customer service at 1-877-204-3697. Indian's number for this recall is I-24-03.

  Full recall details →

• Engine

  Mar 25, 2020NHTSA 20V182000616 vehicles

  Indian Motorcycle Company (Indian) is recalling certain 2020 Challenger motorcycles. The engine output shaft bearing may not have been sufficiently lubricated during assembly, possibly resulting in bearing failure at very low mileage.

  Risk and remedy

  Risk

  Engine output shaft bearing failure could cause a sudden loss of power, increasing the risk of a crash.

  Remedy

  Indian will notify owners, and dealers will lubricate the output shaft bearings on motorcycles with less than 50 miles on the odometer, free of charge. Motorcycles with greater than 50 miles will not require a repair, and can either be inspected by a dealer, or the owner can self-report the odometer reading directly to Indian. The recall began April 9, 2020. Owners may contact Indian customer service at 1-877-204-3697. Indian's number for this recall is I-20-02. Note: Owners with an odometer reading of less than 50 miles are advised to not operate their motorcycle until it is repaired.

  Full recall details →

Owner complaints

What owners report most

1. Service brakes1
2. Steering1

Latest complaints

• Nov 1, 2022MO
  Steering
  The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the…

  The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the issue with various suggestions with no effect to make it better. My polling from the nation of owners shows between 5 and 10 percent have this issue. Its not an isolated case. There are many that have not had any issue. The problem starts at zero miles on bike with zero modifications. I have several videos.

• Aug 10, 2020NY50 mi
  Service brakes
  I picked up my brand new 2020 indian motorcycle on july 2, 2020 and brought it home. Later that night I took a ride and I was on the belt parkway w/b when I felt something fall near my left foot. then something else fell near my left foot. I got off at exit 14 to inspect the motorcycle and…

  I picked up my brand new 2020 indian motorcycle on july 2, 2020 and brought it home. Later that night I took a ride and I was on the belt parkway w/b when I felt something fall near my left foot. then something else fell near my left foot. I got off at exit 14 to inspect the motorcycle and discovered that I had no rear brakes, and I could smell burning oil. I notified the dealer via email, and the next day they picked up the motorcycle to examine it. They found that the rear brakes had fallen off the motorcycle and the cables was shredded. The dealer switch out the defective motorcycle for a new one off the floor.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008686Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unnecessary current draw from the battery. To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to update the VCM and/or WCM software.
• 11008659Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unnecessary current draw from the battery. To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to update the VCM and/or WCM software.
• 11001045Indian Motorcycle has developed an updated Engine Control Module (ECM) calibration for 2020 - 2022 OEM, Stage 1 and Stage 2 North American Challenger / Pursuit motorcycles. The updated ECM calibration improves low speed operation, misfire detection, and idle performance. The updated ECM calibration will also increase the accuracy of the fuel level and expected range.
• 10251438Indian Motorcycle has determined that some 2020, 2022, 2024 Challenger and 2024 Pursuit models left-hand crankcase oil drain passage may be plugged. If plugged, an incomplete oil volume drain may occur during an oil change. The oil passage is only used when oil is drained from the engine and presents no risk to normal engine operation. To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to inspect the left-hand crank case oil drain passages, and repair if needed.
• 10244725Some RIDE COMMAND 7" displays may experience a blank screen, blackout, or the impression that it won't turn on, leading to display replacement.
• 10241967This Indian Motorcycle Help Center article provides detail on the proper procedure regarding inspection and adjustment of clutch levers on MY2020+ Indian Challenger motorcycles.
• 10240519Indian Motorcycle has developed a new power windshield motor which is now used on some MY23 Indian Motorcycles. In an effort to deliver consistent quality, Indian Motorcycle has released this Service Advisory to address worn power windshield motor bushings on some MY20-MY23 Indian Motorcycles.
• 10237493Indian Motorcycles has released a guide to aid in misfire diagnosis on heavyweight air and liquid-cooled motorcycles. View Team Tip I-22-09-01 (https://www.polarisdealers.com/VirtualMaster/StopSiteFiles/TeamTips/IND/I-22-09-01.pdf) for additional details and diagnostics on the systems and components that may contribute to a runability or misfire concern.
• 10233642INDIAN MOTORCYCLE RIDE COMMAND 1.3.1 SOFTWARE OVERVIEW (7 DISPLAYS) The new Ride Command 1.3.1 software includes a new feature and many great usability improvements. The software comes standard on all model year 2023 Challenger, Indian Pursuit, Chieftain and Roadmaster bikes. It will be sent out as an over-the-air update on connected bikes (on 3/6/23) and can also be downloaded from the Ride Command website on any model year 2020 or newer Challenger, Indian Pursuit, Chieftain or Roadmaster.
• 10222459Indian Motorcycles is releasing a guide to aid in misfire diagnosis on heavyweight air and liquid cooled motorcycles. This Team Tip provides additional details on the systems and components that may contribute to misfire or runabillity concern, along with how to repair them.
• 10219429Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them.
• 10217288Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them. Coverage only applies to Ride Command displays showing certain versions. Refer to Identifying The Software Version.
• 10215230The purpose of this communication is to explain that Type 1 oil (P/N 2208093) has been tested on the Challenger model line of Indian Motorcycles. Type 1 oil can be used on Challenger models in the even that type 2 oil (PN 2884244) is not available.
• 10209965Indian Motorcycle identified that on Indian Scout Models there is a potential for damage to occur to electrical hardware or the vehicle harness if the battery ground cable and ground joint is not connected properly. Damage can occur during procedures that require the battery cable to be disconnected or during battery removal and installation.
• 10208644Indian Motorcycle has developed an updated ECM calibration for 2020 - 2022 OEM, Stage 1 and Stage 2 North American Challenger motorcycles. The updated ECM calibration improves low speed operation, misfire detection, and idle performance. The updated ECM calibration will also increase the accuracy of the fuel level and expected range.
• 10208642Best practices for gauges, speedometers, and tachometers providing information regarding how to clean and maintain. The version has been translated into French.
• 10205934Indian General Ride Command Diagnosis
• 10203785Polaris has identified an issue with a population of the 2881779-156 and 2881779-521 Air Intake Kits.
• 10203784Miscellaneous issues with Indian Challengers have been resolved by replacing the key fob battery.
• 10202773We have had a few cases for the light setting not changing on Ride Commands when they were in the auto settings. In some of those cases it was determined the operator did not realize there was an auto setting for brightness and a second auto setting for Day/Night modes
• 10200990DW communication problem when using MultiLink Module
• 10200988Challenger Driving Lights, DW Update
• 10199016Excessive Parasitic Draw
• 10194698We have identified on model year (MY) 2020 and 2021 Challengers an Anti-Theft fault populates as the bike powers up and the fault goes historic prior to the Ride Command unit booting up.
• 10194697We have identified conditions on model year (MY) 2020 and 2021 Challengers that could cause multiple indicator lights to illuminate due to low tire pressure.
• 10191553Notifying dealers of the release of Team Tip I-21-04-01
• 10191552Additional details associated with the I-21-04-01 bulletin.
• 10191551For international models, Indian Motorcycle has introduced new software for the Ride Command 7 inch display. This update includes the improved keyboards and keyboard support.
• 10189626EFFECTIVE IMMEDIATELY: STOP SALE on affected motorcycle(s) identified in your inventory until further notice.
• 10189624Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
• 10189623Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
• 10187915Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected.
• 10187914Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected.
• 10187913Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected.
• 10186749Indian Motorcycle is releasing custom screen protectors (similar to those used for phones or tablets) that provide additional UV protection as well as scratch and damage resistance.
• 10185170This Team Tip has been released by Indian Motorcycle to provide information regarding odometer maintenance and address concerns about correct odometer value.
• 10179326If your dealership computer(s) are not updated to Windows 10 on or before 12/31/2020, you will lose the ability to install any Digital Wrench updates.
• 10179196Digital Wrench version 4.1 is now available for download. Updating to version 4.1 is required to update the base Digital Wrench software version from 4.0 to 4.1 to allow for future MY20 vehicle support.
• 10179072At Polaris, we are committed to the safety of our customers and riders. Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. The following information can be used to help identify and report Product Safety Concerns.
• 10179071Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been added to improve visibility to app downloads and usage.

Every Indian Challenger model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.