2003 Infiniti I35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2003 Infiniti I35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2003 Infiniti I35. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2004 Infiniti I35, 2003-2005 FX35 and FX45, and 2006 M35 and M45 vehicles originally sold, or currently registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Florida, Hawaii, Puerto Rico, the U.S. Virgin…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 16, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: This recall supersedes recall 14V-701.
On certain passenger vehicles, the circuit board for the crank position sensor or cam position sensor may have an improper solder joint due to solder deformation caused by heat stress accelerated by the existence of flux residue during the soldering process.
Risk and remedy
Risk
This could cause the "service engine soon" warning light to come on, create a no start condition, cause reduced engine power, or cause the engine to stop running without warning during vehicle operation, which could result in a crash.
Remedy
Dealers will replace the crank position sensors. Camshaft position sensor(s), and in some cases, the variable timing control sensor(s). vehicles involved in a previous recall campaign, 01v357, are also included in this new campaign. the replacement sensors used in that campaign are also affected. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Owner complaints
93 complaints2 involved a crash
What owners report most
Latest complaints
- Electrical system · Engine · Vehicle speed control
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on…
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on this car and can cause severe engine damage while the car is being driven. I've looked up both of these problems and have spoken with Nissan and Infiniti and a simple internet search will also confirm that these 2 problems are extremely common on this 5th generation engine. Nissan even lost 2 class action lawsuits on the timing tensioner. Well if Nissan lost 2 court battles over an engine defect that every Nissan internet forum says is a very very common problem then why isn't there a recall. And shouldn't hazing headlights be a safety issue on ALL cars? Almost all cars have this problem and manufacturers keep building cars with UNSAFE headlights. Why aren't these recalls? Thank you for this website. As an American Citizen and consumer with a daughter these safety concerns are very troubling to me and all my friends and business associates.
- Engine
2003 infinity I35 stalls/dies without warning, spits/jerks forward, check engine light, tcs and slip. happens while driving but usually starts right back up afterwards. has happened a number of times have replaced one camshaft position sensor and still have the same issue.
- Engine · Power train
TL* the contact own a 2003 infiniti I35. The contact stated while driving 45 mph, the vehcile decelerated, loss motive power, and stalled with an unknown warning light illuminated. The contact pulled over to the side of the road, restarted the vehicle and continued driving however, the failure…
TL* the contact own a 2003 infiniti I35. The contact stated while driving 45 mph, the vehcile decelerated, loss motive power, and stalled with an unknown warning light illuminated. The contact pulled over to the side of the road, restarted the vehicle and continued driving however, the failure persisted. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a camshaft cylinder misfire. The vehicle was repaired however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 117,440.
- Engine · Power train
Replaced complete exhaust system, all O2 sensors, both cam sensors, fuel pump with strainer, fuel pump relay, spark plugs and coils, fuel regulator, had key programmed, key antenna replaced, vehicle fails to start
- Engine
My 2003 infinity I35 stalsl while driving on local roads and busy state highways located in the greater hilton head sc area. it requires coasting to the side of the road, turning the vehicle off. The service engine light turns on. I then can restart the engine and return to my home as soon as I…
My 2003 infinity I35 stalsl while driving on local roads and busy state highways located in the greater hilton head sc area. it requires coasting to the side of the road, turning the vehicle off. The service engine light turns on. I then can restart the engine and return to my home as soon as I can. I researched the problem and found a recall notice that described my problem. since discovering the problem, I took it to the dealer and they informed me that my vehicle was not covered by the recall. I have taken it back to them twice now to fix this problem at my expense. The problem has again returned and I don't want to pay a 3RD repair bill to fix a problem that others are getting fixed under the recall ( 03v455000). this IS getting expensive, very dangerous, and eliminates the use of my car by my wife. she IS afraid to drive it and I understand her fear. what additional information IS needed to get this problem taken care of.
- Engine
Car shuts down. over three years ago it died while driving. I took it to the infinity dealership. They told me it was cam sensor. Had it & crank sensor replaced. Problem persisted. Took back to infinity & was told it was the cylynoid. Had thatbreplace. Problem persisted. The infiniti dealer said…
Car shuts down. over three years ago it died while driving. I took it to the infinity dealership. They told me it was cam sensor. Had it & crank sensor replaced. Problem persisted. Took back to infinity & was told it was the cylynoid. Had thatbreplace. Problem persisted. The infiniti dealer said the timing chain need replaced but my car was not worth spending that amount of repair. My car IS well kept with it just now tirning over 100,000 miles. I got a second opinion from a certified custom nissan/infiniti shop. He laughed at the timing chain suggestion. They have built & repaired thousands of my vehicle & others witj timing chains ...chains do not have issues on cars with very little milage & grandma driving style!. They changed the sensors for me again using original infiniti parts. My car ran fine for 2 years. Now I face the same problem once more. Unfortunately beyond recall limit that I am certain the dealership knew about 3 years ago which would have been within recall correction time limits! my car looses all power & all dash lights come on (engine, tcs, slip,brake, etc). Soetimes it will instantly come back alive. Most times it IS just dead. Scenarios vary: 60 mph on freeway, sitting at red light, upon acceleration, going 5 mph, after 5 minutes of drive time, after days of drive time, ... There IS no pattern or peticular action that causes it. It IS very scary & dangerous to me & all around me. Now I have a great car in like new condition with only 100,000 miles, paid for, that I have to replace with no money or continue to endanger myself & others. I am furious. !!!! IS there nothing else I can do? IS there nothing that infiniti can do?
- Air bags
Driver side air bag not recalled yet confirmed from dealer- airbag IS takata airbag and prone to releasing shrapnel
- Air bags
Takata recall 2003 infiniti I35 passenger air bags were recalled and replaced by dealer but drivers side air bag has not been recalled. Dealer will not replace driver's side takata airbag unless recall IS announced. drivers side takata airbag IS "same design as passenger unit," and IS "likely just as dangerous" according to infiniti dealer. 2003 infiniti I35 and nissan maxima are identical shared platforms.
- Engine · Service brakes
Car stops without warning on city street
- Engine · Power train
TL* the contact owns a 2003 infiniti I35. While driving between 35-40 mph, the vehicle decelerated without warning. The contact placed the transmission into neutral, restarted the engine, and the drove away safely. An independent mechanic came to the contact's home to diagnose the vehicle, but the…
TL* the contact owns a 2003 infiniti I35. While driving between 35-40 mph, the vehicle decelerated without warning. The contact placed the transmission into neutral, restarted the engine, and the drove away safely. An independent mechanic came to the contact's home to diagnose the vehicle, but the test could not be read. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The dealer was not contacted. The failure mileage was 128,000.
- Air bags · Engine
TL* the contact owns a 2003 infiniti I35. The contact received notification of nhtsa campaign number: 15v287000 (air bags). While driving 30 mph, the contact stated that the engine lost power and the vehicle stalled in the middle of traffic. The contact had to make several attempts for the engine…
TL* the contact owns a 2003 infiniti I35. The contact received notification of nhtsa campaign number: 15v287000 (air bags). While driving 30 mph, the contact stated that the engine lost power and the vehicle stalled in the middle of traffic. The contact had to make several attempts for the engine to restart. The contact stated that the vehicle displayed symptoms of nhtsa campaign number: 03v455000 (engine and engine cooling), but the vin was not included. The contact stated that the check engine and s.l.i.p warning indicators illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and did not assist. The failure mileage was 4,500.
- Electronic stability control (esc) · Engine · Unknown or other
While driving on the freeway last night during rush hour my car engine just stopped. . The dash lights came on,( slip, tcs,brake,check engine soon, oil and battery). I was able to get to the shoulder safely. Very scared but safe I was in the middle lane. turned off ignition waited a few and…
While driving on the freeway last night during rush hour my car engine just stopped. . The dash lights came on,( slip, tcs,brake,check engine soon, oil and battery). I was able to get to the shoulder safely. Very scared but safe I was in the middle lane. turned off ignition waited a few and restarted. Took surface street the rest of the way. 3-4 hours it started fine, however while driving back 25 miles on a residential street it happened again. Got it stared and some lights remained on (slip,tcs,check engine soon). haven't started it today. going to mechanic on monday. only have 65000 miles on the car. I phoned infiniti consumer affairs and was told my vin wasn't and IS not part of any recall and if it turns out to be the same issue I still have to pay for diagnosis and repairs.
- Air bags
Takata recall--------my brother who lived in new york city gave me his 2003 infiniti I 35 when he retired from ny pd and gave me the infiniti. So I drove the car to calabash north carolina which IS 10 minute drive to myrtle beach south carolina. For about 6 months or so no problems with the airbag…
Takata recall--------my brother who lived in new york city gave me his 2003 infiniti I 35 when he retired from ny pd and gave me the infiniti. So I drove the car to calabash north carolina which IS 10 minute drive to myrtle beach south carolina. For about 6 months or so no problems with the airbag however in the middle of the summer my airbag light comes on? So I called my brother and he told me the car already had the airbag replace per the recall. So I called infiniti to see if they could help me, they informed me that there was nothing they could do but they said I could go to a nissan or infiniti service. I go and the service manager told me it was $125 for diagnostic test. Called infiniti back and again I was informed that there was nothing that they could do. I have been driving for over 40 years and owned lots of cars never once did I ever have a problem with an airbag! I have owned foreign and domestic cars and again no airbag problems. What are the mathematical probability of my defective airbag system from only a infiniti I35 2003 being the only airbag problem with any automobile that I have owned in the last 40 + years? The math does not work they have a problem but they don't want to address it. It's the manufacturers fault not mine, what do they want me to do replace the airbag again? My gut feeling tells me that they didn't remedy the problem or the heat from living in the carolinas IS adversely affecting my airbag. Please if you would save my email just in case I get hurt or killed because of there substandard airbag system that infiniti stated that they had no knowledge of a pre-existing substandard airbag placed in 2003 I35. thank you for your time
- Electrical system · Engine
TL* the contact owns a 2003 infiniti I35. While driving approximately 45 mph, the vehicle stalled without warning. The contact stated that there was a complete loss of power. In an attempt to correct the failure, the contact stopped the vehicle, placed it in the park position, and depressed the…
TL* the contact owns a 2003 infiniti I35. While driving approximately 45 mph, the vehicle stalled without warning. The contact stated that there was a complete loss of power. In an attempt to correct the failure, the contact stopped the vehicle, placed it in the park position, and depressed the accelerator pedal. The contact stated that the vehicle accelerated. The vehicle was towed to the contact's residence. Nissan south of union city (4080 jonesboro road, union city, georgia 30291, (770) 964-4900) was made aware of the failure and requested a diagnostic be performed on the vehicle. A certified nissan independent mechanic replaced the alternator, starter, and battery; however, the failure recurred. The failure mileage was approximately 138,500.
- Air bags
Takata recall : I received a notice from the nys d of m stating that there was an urgent recall on my car, and listing the vin and make, model, year. I checked with your web site and found no recalls on my car. My infiniti dealer checked and found no recall for my car, but said there may have been recalls for that model, year, etc. But not for my vin. Who do I trust?
- Engine
While in motion, my vehicle stalls/cuts out completely, which could result in a crash.
- Electronic stability control (esc) · Unknown or other · Vehicle speed control
The car loses power after a while and will just stop as if it ran out of gas. This has happened several times, otherwise the car IS ok. The mechanic suspects it has something to do with the crank position or circuit board. There was recalls on this model in 11/2003 and 12/2003 that describe exactly…
The car loses power after a while and will just stop as if it ran out of gas. This has happened several times, otherwise the car IS ok. The mechanic suspects it has something to do with the crank position or circuit board. There was recalls on this model in 11/2003 and 12/2003 that describe exactly what happens to my vehicle. This slowing down to stopping happened on a major expressway and I had to be towed. It also happened again in my street and driveway having to be towed again.
- Engine · Unknown or other
My vehicles crank/cam sensor I believe has gone bad. I was driving on a city street, the car was driving fine and it was like the engine shut off but it was not I could drive 1 mph, and car would not rev up. I saw there were recalls on this for infinitis made in 2202-2003 but for some reason my 2003 infiniti IS not included in this! Car no longer will move.
- Air bags
My name IS [xxx] , I have received a letter containing an urgent airbag safety recall on my infiniti I 35 2003. The letter from florida highway safety and motor vehicles states that hat there has been an airbag recalled for a safety defect in the airbag that could result in death or serious injury…
My name IS [xxx] , I have received a letter containing an urgent airbag safety recall on my infiniti I 35 2003. The letter from florida highway safety and motor vehicles states that hat there has been an airbag recalled for a safety defect in the airbag that could result in death or serious injury to me and/or my passengers. This happens to be my only vehicle and IS extremely concerning because I have two small children, one with disabilities and the other IS an infant! We depend on this vehicle everyday for specialty appointments and work! I need my car repaired as soon as possible, and while my care IS being repaired, I will need another vehicle, as this IS a huge inconvenience to my family! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Electrical system
I bought a 2003 infinit I35 a year ago as my first car. I have been having problems with my vehicle dying for what seems to be no reason. No warning lights would come on not even a check engine light. I was driving on the highway when it happened a week ago. While I was driving it died a total of…
I bought a 2003 infinit I35 a year ago as my first car. I have been having problems with my vehicle dying for what seems to be no reason. No warning lights would come on not even a check engine light. I was driving on the highway when it happened a week ago. While I was driving it died a total of four times. When I tried to start it back up it wouldn't turn over. It would not take a jump. No fluids were low. No cables or terminals were loose. I ended up having to get the vehicle towed. At the time it had 216,000 miles roughly. When I did research, I found that there was a recall associated with infiniti models 2003-2004 that had faulty crankshaft and camshaft position sensors. The same symptoms that I had were matching up to the those of the recall. It was happening to those models having 113,000-225,000 roughly. When I searched with the nhtsa website and infinit I found that this was not associated with my vin number. I then took it to a mechanic and found that in fact those same sensors were faulty causing the vehicle to function incorrectly. So now I have to wonder why then my 2003 infinit I35 was not recognized as being affected by my recall when I now have proof that the same sensors associated with this recall are in fact faulty.
- Electrical system
TL* the contact owns a 2003 infiniti I35. While driving, the vehicle stalled without warning. The vehicle was able to restart on the first attempt. The vehicle was taken to a local dealer (roswell infiniti of north atlanta located on 11405 alpharetta hwy, roswell, ga, 30076). The failure occurred…
TL* the contact owns a 2003 infiniti I35. While driving, the vehicle stalled without warning. The vehicle was able to restart on the first attempt. The vehicle was taken to a local dealer (roswell infiniti of north atlanta located on 11405 alpharetta hwy, roswell, ga, 30076). The failure occurred one time with the technician, but the cause of the failure could not be determined. The vin was not included in nhtsa campaign number: 03v455000 (engine). The manufacturer was not made aware of the failure. The failurmileage was approximately 76,000. ...Updated 07/11/17 *bf......updated 10/27/17 *bf the consumer stated the manufacturer was notified, but did not offer any assistance.updated 11/2/2017*js
- Engine · Traction control system · Vehicle speed control
TL* the contact owns a 2003 infiniti I35. The contact stated that the tcs warning indicator flashed, the vehicle failed to accelerate when the accelerator pedal was depressed, and the vehicle stalled intermittently. The vehicle was not diagnosed or repaired. The vin was not available. The manufacturer was notified of the failure. The approximate failure mileage was 179,000.
- Electrical system
Service engine soon warning light came on, cause reduced engine power during vehicle operation. Take awhile to start back up. Drive a little then shuts off again. Highway or road.
- Electrical system · Engine
TL* the contact owns a 2003 infiniti I35. While driving 30 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft sensor failed and needed to be replaced. The vehicle was repaired, but the failure recurred multiple times…
TL* the contact owns a 2003 infiniti I35. While driving 30 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft sensor failed and needed to be replaced. The vehicle was repaired, but the failure recurred multiple times at various speeds. The vehicle was taken back to the independent mechanic where it was diagnosed that the camshaft and crankshaft sensor failed and needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was notified of the failure. The failure mileage was 198,000.
- Engine · Vehicle speed control
TL* the contact owns a 2003 infiniti I35. While driving 45 mph, the service engine and tcs/slip warning indicators illuminated. The engine power reduced and the vehicle stalled. The vehicle was restarted and accelerated independently. The vehicle was taken to an independent mechanic where it was…
TL* the contact owns a 2003 infiniti I35. While driving 45 mph, the service engine and tcs/slip warning indicators illuminated. The engine power reduced and the vehicle stalled. The vehicle was restarted and accelerated independently. The vehicle was taken to an independent mechanic where it was diagnosed that the cam shaft position circuit failed. The vehicle was not repaired. The manufacturer was notified. The vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 115,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
Every Infiniti I35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.