2011 Infiniti M37
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › M37 › 2011
These records cover every 2011 Infiniti M37. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
31 complaints4 involved a crash2 injuries
What owners report most
Latest complaints
- Engine · Forward collision avoidance › Automatic emergency braking · Power train
im the dealer sold my the car or maker uncertain problem
- Air bags
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced…
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing the unit with a used part. I asked the Service Adviser what solution does Infiniti suggest and he said Infiniti does not suggest any solution. I contacted Infiniti Consumer Affairs Department. The Infiniti representative said the vehicle is more than 10 years old and Infiniti no longer manufactures the part; therefore, there is nothing they can do. I then asked the Infiniti Consumer Affairs Department what will happen in a situation where the airbags would normally be deployed considering the airbag warning light continues to blink and the “PASS AIR BAG” “2 OFF” is lit? I was told to ask to contact the dealer for their response. I wanted a response from Infiniti proper, the manufacturer, so I asked again. And again they said to contact the dealer. The dealer said all the airbags would be deployed at the same time and that there was no safety issue. Quoting from an Infiniti Service Bulletin Owner's Letter in the past: "If the red air bag warning light in your vehicle continuously flashes after the vehicle is started, please take your vehicle to the dealership as soon as possible. In the interim do not allow passengers to ride in the passenger seat. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration..." Infiniti admitted this is a safety issue.
- Power train
Vehicle has hesitation during acceleration, it lags and transmission IS unresponsive most of the times. There are other times that the vehicles transmission will downshift and rev up while coasting down hill while foot IS off accelerator. Vehicle only has 59K miles on it and should not be having…
Vehicle has hesitation during acceleration, it lags and transmission IS unresponsive most of the times. There are other times that the vehicles transmission will downshift and rev up while coasting down hill while foot IS off accelerator. Vehicle only has 59K miles on it and should not be having this issue. It's like the transmission just doesn't know what gear it should be in. Infiniti needs to fix a clear design problem!
- Power train
The car hestitates, jerks, revs at low speed, rough idling, and slow acceleration. I replaced the maf sensor b 4 months ago after my car engine ligth came on while on the highway and I couldnt accelerate pass 30 miles per hour.i had to pray and drive to the nearest place for them to fix it.
- Steering
I'D like to report a problem that has occurred with my 2011 infiniti M37 which seems to be pretty fatal. The plastic cover that covers the steering wheel's rod cracks open when the steering wheel IS tilted to a lower position. Once the cover IS cracked, steering wheel rubs on to the plastic behind…
I'D like to report a problem that has occurred with my 2011 infiniti M37 which seems to be pretty fatal. The plastic cover that covers the steering wheel's rod cracks open when the steering wheel IS tilted to a lower position. Once the cover IS cracked, steering wheel rubs on to the plastic behind it and makes the steering wheel nearly impossible to steer. If someone faced this issue by changing their steering wheel position while driving, it will surely lead to a fatal accident. This issue seems to happen to other vehicles as well according to the forum link attached: http://forums.nicoclub.com/steering-wheel-rubbing-plastic-housing-t609452.html I have tried to contact infiniti regarding this issue and the answer I received was that there's nothing they could do since I am out of warranty. However, that part of the vehicle IS barely used nor touched which makes this a manufacturing defect but no one wants to be responsible for this.
- Electronic stability control (esc) · Steering · Vehicle speed control
I have several issues. The steering wheel peels. I have a cracked driver's side leather interior door. The car started jerking really bad on a city street, I couldn't go over 35 mph. My 4WAS motor has gone bad! Infiniti dealership, cannot explain what would have caused the motor, to go bad. All of…
I have several issues. The steering wheel peels. I have a cracked driver's side leather interior door. The car started jerking really bad on a city street, I couldn't go over 35 mph. My 4WAS motor has gone bad! Infiniti dealership, cannot explain what would have caused the motor, to go bad. All of the car's safety features, are connected to this 4WAS motor. So, when that 4WAS light comes on, all of the safety features are turned off. This includes: intelligent cruise control, 4WAS, blind spot detection, lane departure, stability control, and sport mode! The cost IS $8500! I purchased this car in 2011.
- Unknown or other
The leather and vinyl that IS installed on the interior components of the car are very poor quality. my seats, door panel, and center console are cracking. the interior of my car looks terrible. Considering that infiniti IS a leisure line automobile, it IS appalling that they would cut corners on the car's interior by using such low quality materials. I will never buy another infiniti.
- Unknown or other
Infiniti uses poor quality leather and vinyl in the interior of their cars. the leather and vinyl on my door panel, center console, and seat have cracked. I am very disappointed with the interior of my car. considering that infiniti IS a luxury auto manufacturer, the interior quality IS appauding. this will be the last infiniti that I purchase.
- Electronic stability control (esc) · Steering · Suspension
4WAS and stability control warning lights stay on while driving the car. The rear of the car IS very unstable, sways, jerks and steering wheel IS off-center.the steering wheel IS never centered and drifts in one direction with a new alignmnet. Infiniti has recommended replacing the hicas…
4WAS and stability control warning lights stay on while driving the car. The rear of the car IS very unstable, sways, jerks and steering wheel IS off-center.the steering wheel IS never centered and drifts in one direction with a new alignmnet. Infiniti has recommended replacing the hicas actuator. This has not resolved the problem for infiniti owners and are then recommended to replace the 4WAS control box. Replacing the control box also does not resolve the issue. I have read and joined a nissan/infiniti forum where owners that have this exact problem have followed the recommendation from the nissan and infiniti dealership and still have the warning lights on. I contacted infiniti corporate offices for further information, but was informed they do not track this type of information. The 4WAS and stability control warning lights issue IS happening to both nissan and infiniti models and throughout various years. The concern IS that infiniti's recommendation it to replace the hicas actuator and spend $6K (part cost $5,500 and labor $400, but that does not resolve the problem. According to the information I have found, infiniti IS not accurately diagnosing the problem. I have been I near catastrafic incidents due to this wide spread infiniti sport owners issue.
- Power train · Vehicle speed control · Wheels
Hesitating/jerking. Unable to accelerate past 44-45 mph, 2400 rpm. Had to move from the far left lane across 4 lanes shoulder was driving on a city main rd and the front passenger side axle slipped out fo socket and and caused my car to be inoperable
- Steering › Column locking › Anti-theft device
TL* the contact owns a 2011 infiniti M37. The contact stated that the steering wheel locked without warning. Both the dealer (sewell infiniti of dallas, 7110 lemmon ave, dallas, tx 75209, (972) 490-4545) and an independent mechanic diagnosed that the steering wheel lock mechanism needed to be…
TL* the contact owns a 2011 infiniti M37. The contact stated that the steering wheel locked without warning. Both the dealer (sewell infiniti of dallas, 7110 lemmon ave, dallas, tx 75209, (972) 490-4545) and an independent mechanic diagnosed that the steering wheel lock mechanism needed to be replaced. The manufacturer was notified of the failure and had not issued a recall for this year, make, and model vehicle. A recall for the steering was issued for other year, make, and model vehicles. The approxmate failure mileage was 102,000.
- Power train
I have been noticing that my car IS taking a very long time to speed up when I'm stepping on the gas. The car jerks as well it IS very unsafe. I was trying to pass through a green light when I notice the car IS making a really loud sound like im driving fast but the car was not going pass 20 miles.
- Unknown or other
The leather on the driver's door panel IS cracked. It began cracking two years ago and IS getting worst. leather should not crack at 5 years. infiniti materials should be top of the line. I am very disappointed about the cracked leather on my door panel. this should definitely be recalled.
- Power train
TL* the contact owns a 2011 infiniti M37. While the vehicle was parked, it rolled away without warning. The failure recurred multiple times. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 35,000. Updated 10/06/16*lj *tr
- Power train · Vehicle speed control
TL* the contact owns a 2011 infiniti M37. The contact stated that the vehicle was unresponsive after the accelerator pedal was depressed and jerked while driving at lower speeds. The failure occurred without warning more than 200 times. The vehicle was taken to the dealer where the failure could…
TL* the contact owns a 2011 infiniti M37. The contact stated that the vehicle was unresponsive after the accelerator pedal was depressed and jerked while driving at lower speeds. The failure occurred without warning more than 200 times. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000.
- Power train
When you start the car stalls. And hesitates. The transmission does not downshift properly and IS a serious safety hazard. I went to get in traffic and the car hesitated and almost got me hit. It appears that all over the blogs this IS a common problem. They try to correct with a software update but to no avail.
- Structure · Visibility › Power window devices and controls
Cpsc:i1510382a. 2001 infiniti M37. Consumer stated a problem with the rear window controls on the drivers master assembly. *Ln the consumer stated two pieces of the fascia peeled away from the buttons, which created sharp edges that cut through the his skin, which resulted in lacerations.*jb
- Suspension
Car seems to jump around at highway speeds,wanders or darts around , hard to keep in own lane especially on rutted or uneven roads. Have found lots of other owners on internet complaining of same issue *tr
- Electrical system
After 3 days parking in garage, the battery was drained. we hooked up a battery charger. the dashboard lights flashed a few times and then the electrical system completely shut down. the car went totally dead. None of the buttons was working, not even the trunk lid. similar situation happened…
After 3 days parking in garage, the battery was drained. we hooked up a battery charger. the dashboard lights flashed a few times and then the electrical system completely shut down. the car went totally dead. None of the buttons was working, not even the trunk lid. similar situation happened before, but the car was able to start by jumping. we will contact the dealer today. there must be some design or manufacturing faults. infinity should provide answers and take remedial actions. *tr
- Power train
The transmission in the M37'S are really bad. The 7 speed transmission has a very difficult time figuring what gear to go into. When you are accelerating onto an off ramp or even after a red light there IS a major delay because the transmission can't figure out what gear to go into. It goes threw…
The transmission in the M37'S are really bad. The 7 speed transmission has a very difficult time figuring what gear to go into. When you are accelerating onto an off ramp or even after a red light there IS a major delay because the transmission can't figure out what gear to go into. It goes threw the first 3 gears way to fast and slows you down tremendously. You could be killed trying to get on an interstate because the car just wont go unless you mash the pedal. When you are climbing a hill at 30 miles an hour, the transmission will be in 6TH or 7TH gear. This IS very unsafe. I've researched online about this transmission issue, there are a lot of complaint from consumers that own a 2011 2012 M37. Please do something about this infiniti! Thankyou *tr
- Electrical system
Battery failures car electrical system unable to handle overnight discharge.with onboard electrical system. within 2 days the battery IS dead and requires a jump start. *tr
- Vehicle speed control
TL* the contact owns a 2011 infiniti M37. The contact stated that the hook that held the floor mat in place on the driver's side was not stable. The floor mat became loose and caused the vehicle to accelerate erroneously, resulting in a crash. A police report was filed and no injuries were…
TL* the contact owns a 2011 infiniti M37. The contact stated that the hook that held the floor mat in place on the driver's side was not stable. The floor mat became loose and caused the vehicle to accelerate erroneously, resulting in a crash. A police report was filed and no injuries were sustained. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The current and failure mileage was 8,000. updated 10/7/14*cn the consumer stated the vehicle was eventually repaired at the cost of about 15,000. updated 8/10/2015*js
- Electrical system
Battery keeps draining. I had to jump it couple times and today I jumped it, everything came back, but the car won't start. it flashes 'warning key system'. the car IS at the infiniti dealer now. they will call me tomorrow with the info about what's going on with the car. this IS a beautiful car!!!! infiniti please fix these problems. *tr
- Engine · Power train · Vehicle speed control
Traveling on I95, minimally slippery conditions (snow), car suddenly starts hesitating/jerking. unable to accelerate past 44-45 mph, 2400 rpm. had to move from the far left lane across 4 lanes shoulder. apparently vehicle entered "failsafe" mode. took to dealer later in the day, at which point…
Traveling on I95, minimally slippery conditions (snow), car suddenly starts hesitating/jerking. unable to accelerate past 44-45 mph, 2400 rpm. had to move from the far left lane across 4 lanes shoulder. apparently vehicle entered "failsafe" mode. took to dealer later in the day, at which point the vehicle worked normally. dealer (jba infiniti) said "carbon buildup." no other defects found. charged approximately $325. one or two weeks later, the same thing happened. problem obviously computer issue. this IS dangerous, similar to gm incidents when problem occurs on high-speed roadway without warning. *tr
- Power train
The automatic transmission in the infiniti M37 sport hesitates and struggles to find the appropriate gear. Even upon soft acceleration, the transmission shifts between the first 3 gears before reaching 20mph and all between 1500-2000rpm. This can create a hazardous situation when turning left…
The automatic transmission in the infiniti M37 sport hesitates and struggles to find the appropriate gear. Even upon soft acceleration, the transmission shifts between the first 3 gears before reaching 20mph and all between 1500-2000rpm. This can create a hazardous situation when turning left across a multi-lane, divided road--especially from a stop. The car simply won't accelerate quickly enough. Same IS true when entering a highway on-ramp at speeds above 40mph. The car simply does not downshift quickly enough to provide adequate power for acceleration. For a "sport" sedan, this IS unacceptable and dangerous. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233614CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10222705CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10212025VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID # P1235 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1235. Discard all previous versions of ITB11-046.
- 10211972VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; POWER WINDOW AUTO-UP OPERATION CAMPAIGN ID # P1218 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1218. Discard all previous versions of ITB11-052.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208933INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206354HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10202229VOLUNTARY SERVICE CAMPAIGN 2011 2012 M; BLUETOOTH SOUND QUALITY Service Campaign ID # P1239 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1239. Discard all previous versions of ITB11-047.
- 10202228VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; REAR WINDOW SUNSHADE Service Campaign ID # P1238 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1238. Discard all previous versions of ITB11-051.
- 10200008VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M37 / M56; 4 WHEEL ACTIVE STEERING Service Campaign ID # P0328 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P0328. Discard all previous versions of ITB10-047.
- 10199137CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192788SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192673SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
- 10192263IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
- 10191990INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
- 10191967NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190187INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190149RADIO PRESETS / CLIMATE CONTROL SETTINGS / NAVIGATION SETTINGS CHANGE WITH INTELLIGENT KEY MEMORY This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190028SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC / TRAVEL LINK ACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190025AV CONTROL UNIT REPLACEMENT REQUIRES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10185397ALL 2011 INFINITI MODELS: I-KEY STORAGE REVISED; ALL KEYS ARE STORED IN CUP HOLDER This bulletin is no longer active. Please discard previous versions of ITB11-043.
- 101853752005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
- 10180978INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Every Infiniti M37 model year
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