2014 Infiniti Q50 Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Infiniti Q50 Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2014 Infiniti Q50 Hybrid. Newest first.
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering…
Risk and remedy
Risk
If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan…
Risk and remedy
Risk
If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy
Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to June 25, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to May 7, 2014. Due to a software error, the electric motor may stop working while the vehicle is being driven using the electric motor only.
Risk and remedy
Risk
The stall-like condition that occurs when the electric motor stops working may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the motor inverter software, free of charge. The recall began on November1, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured October 16, 2013, to January 27, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to December 10, 2013. The affected vehicles may have been assembled with transmissions whose housings were damaged during their…
Risk and remedy
Risk
The damaged housings could crack and fracture, creating road debris and disabling the vehicle, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will inspect the transmission assembly and replace it if cracks are found, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1- 800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Infiniti M35 hybrid vehicles manufactured April 7, 2012, to September 9, 2013, 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to July 15, 2014, and 2014-2015 Infiniti Q70 hybrid vehicles manufactured April 9, 2010, to May 7, 2014. Due to a software error, In…
Risk and remedy
Risk
The vehicle may gradually accelerate due to the throttle chamber reopening. This unexpected acceleration may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will reprogram the ECM, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Owner complaints
20 complaints3 involved a crash
What owners report most
Latest complaints
- Steering
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while the vehicle was parked, the steering wheel was turned left and right; however, the steering wheel failed to function as intended. In addition, several unknown warning lights were illuminated. The contact stated that the steering…
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while the vehicle was parked, the steering wheel was turned left and right; however, the steering wheel failed to function as intended. In addition, several unknown warning lights were illuminated. The contact stated that the steering wheel had seized. The contact stated that the failure was intermittent at first but then became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or special repair programs. In addition, the contact referenced NHTSA Campaign Number: 16V430000 (Steering); however, the VIN was not covered under the recall. The failure mileage was approximately 102,000.
- Steering
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken…
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V430000 (Steering); the VIN was included, but the dealer refused to complete the repair because the contact declined a diagnostic test. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 154,000.
- Electrical system · Hybrid propulsion system
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed.…
The contact owns a 2014 Infiniti Q50 Hybrid. The contact stated while driving 50-55 MPH, the vehicle stalled inadvertently, and nearly collided with a semi-truck. Several messages indicating a malfunction, and a message indicating that the hybrid battery was overheating were displayed. Additionally, several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle restarted but failed to respond upon depressing the accelerator pedal. The contact stated that unknown warning lights were illuminated, and several messages displayed. The vehicle was towed to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic tests. The failure mileage was approximately 139,362.
- Steering
On a usual morning on my way to work in nh driving my Q50 hybrid sport and aprox. 2 miles from getting off the 93 interstate my car suddendly pull me from the left lane to the right one! So hard, I could not control it and ended up hitting the concrete fence on the rest lane. The crash was so bad…
On a usual morning on my way to work in nh driving my Q50 hybrid sport and aprox. 2 miles from getting off the 93 interstate my car suddendly pull me from the left lane to the right one! So hard, I could not control it and ended up hitting the concrete fence on the rest lane. The crash was so bad that car spins and stop right in the middle of the 2 only lanes of that route with the whole left driver side of the car exposed to the upcoming traffic. One guy driving a dodge RAM hit me right in the center. I am very lucky that I had my seat bealt on and the side air bags deployed. Lucky me, I just suffered muscle pain on my left arm, neck and back. It was very scary and traumatic. I just had the car for 3 month and it was a total loss. It IS so dissapointing that I decided to invest in something modern, reliable and with all the security pckg and this happened. When the car did this, didnt advise me of anything on that morning, no lights on or anything to be checked on, neither a beep when the car was changing lane etc..it was like a suicidal turn! It could of been worst..either me hitting another innocent or a big truck could of killed me right there at the scene and nobody would of know of this. I swear I wasn't speeding or anything. I again repeat, the car pull/swerve me abruptly to the right side. Nobody believes me, I remember even the police officer asking me about the horse powers?!! Not very appropiate. Then my wife and I did an online search and found those recalls and then other people mentioning their experiences here. It IS so frustrating that we could not prove of this and the infiniti doesnt want to adress this problem, it IS like they're waiting for some one to die, to finally do something. Shame!!!
- Steering
Not respond steering system
- Engine · Service brakes
TL* the contact owns a 2014 infiniti Q50 hybrid. While driving 30 mph, the "chassis system malfunction" message displayed and the brakes failed to engage when the brake pedal was depressed. The contact turned off the vehicle to correct the failure, but the vehicle failed to restart. The dealer (ray…
TL* the contact owns a 2014 infiniti Q50 hybrid. While driving 30 mph, the "chassis system malfunction" message displayed and the brakes failed to engage when the brake pedal was depressed. The contact turned off the vehicle to correct the failure, but the vehicle failed to restart. The dealer (ray catena infiniti in edison, new jersey) was notified, but could not determine the source of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
- Electrical system · Forward collision avoidance · Service brakes
While driving on the highway the collision sensors on the vehicle suddenly turned off. This IS common and I simply turned them back on. A few minutes later they turned back off followed by a brief flash of the traction control light about a minute later. The braking system engaged without warning…
While driving on the highway the collision sensors on the vehicle suddenly turned off. This IS common and I simply turned them back on. A few minutes later they turned back off followed by a brief flash of the traction control light about a minute later. The braking system engaged without warning, two yellow lights illuminated where the forward collision sensor typically alerts, for roughly a second and a half despite all collision sensors registering as off-line and in a failed state. While attempting to stop the vehicle the braking system then failed to operate as expected. I had to push the pedal all the way to the floor, the ABS system engaged and stopping distance was greatly increased. Following that all of the dash lights illuminated, the system reported 2 sensor failures and a chassis control failure. The dealership has determined this IS due to an electrical short in the rear ABS sensor. This IS the third electrical system issue I have had but IS the most serious. I'm concerned because something as simple as an ABS sensor failing, not to mention failing because of a short, can cause the braking system to engage unexpectedly and not engaged as expected while attempting to stop. *Tr
- Vehicle speed control
TL* the contact owns a 2014 infiniti Q50 hybrid. The contact stated that after accidentally reversing into a pole, the vehicle accelerated forward independently. As a result, the contact crashed into three other vehicles. The contact shifted into park and was able to bring the vehicle to a stop. A…
TL* the contact owns a 2014 infiniti Q50 hybrid. The contact stated that after accidentally reversing into a pole, the vehicle accelerated forward independently. As a result, the contact crashed into three other vehicles. The contact shifted into park and was able to bring the vehicle to a stop. A police report was filed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 45,000. updated 12/20/16*lj
- Steering
While driving at 40 miles per hour on 4/1/16 in southern wisconsin my Q50 hybrid without any warning whatsoever suddenly and violently pulled to the right and began heavy shuttering on the right side. I had to aggressively hold the wheel between the nine and ten o'clock position to keep the car…
While driving at 40 miles per hour on 4/1/16 in southern wisconsin my Q50 hybrid without any warning whatsoever suddenly and violently pulled to the right and began heavy shuttering on the right side. I had to aggressively hold the wheel between the nine and ten o'clock position to keep the car going straight and the car fought me and wanted to strongly keep pulling right. the right sight of the car also felt like the brakes were being pulsed or applied without my intervention which made keeping the car in-lane even more difficult. the pull to the right was so sudden that the car was directed into the next lane - thankfully no car was present. I thought a tire was blown out so after pulling the car over for inspection all 4 tires were fine. I tried driving the car again and the same thing happened. this IS a dangerous issue, so I had to have the car towed 90 miles for service. my Q50 has about 16,000 miles and I am still awaiting a full report from the dealership. temperature at time of issue approx 45F time 2:30 pm cdt
- Wheels
I have owned my car for about 2.5 years and driven about 27,000 miles. in this time I have had 7 tires fail. five were blowouts on the road and two I caught with bubbles in the tire. I have never had a blowout on any other car I have owned for 35 years. the tires are very low profile and seem…
I have owned my car for about 2.5 years and driven about 27,000 miles. in this time I have had 7 tires fail. five were blowouts on the road and two I caught with bubbles in the tire. I have never had a blowout on any other car I have owned for 35 years. the tires are very low profile and seem to be very susceptible to the sidewalls failing. several of the blowouts have happened on the highway when I was going 55-65mph which IS why I feel this IS a safety issue. the dealership has told me that other owners are bringing in the same car with the same issue and when speaking to infiniti customer service they told me this was common to occur in the northeast of the country.
- Air bags
11/7/15 around 7-8PM. I (6' 250lb male) was driving home from lisbon, oh / to canton, oh. My fianc (5'6" 200lb female) was sitting in the passenger seat, and our daughter (2 1/2YR old 28LB) sitting directly behind her in her car seat. When out of the corner of my eye I noticed a yellow light come…
11/7/15 around 7-8PM. I (6' 250lb male) was driving home from lisbon, oh / to canton, oh. My fianc (5'6" 200lb female) was sitting in the passenger seat, and our daughter (2 1/2YR old 28LB) sitting directly behind her in her car seat. When out of the corner of my eye I noticed a yellow light come on (while going 45-55mph). When I realized it was the light showing the passenger seat empty. I had my fianc take a picture of the dash so I would have proof for infiniti of akron. Though due to the fact she could not also get herself into the picture. I proceeded to take another picture ( to which I attached) to show that she was sitting in the seat. I was placed under the assumption that this fault was no longer possible. Due to the fact infiniti of akron had already completed the recall, and gave my car a clean bill of health. So why IS my car still having issues? What's it going to take for infiniti to admit there's still an issue? god forbid an accident to happen, and airbag not deploy. Will the president of infiniti be there to help me raise my daughter? To explain to her why moms not around? I highly doubt it! So please infiniti people put their entire world in your hands. I've trusted you enough to buy your car. Now I trust you'll do everything in your power to make sure it's safe not only for my family. But even family who chooses to put their family in an infiniti.
- Engine · Fuel/propulsion system · Vehicle speed control
From the very beginning of the lease the vehicle there have been issues with interrupted and unexpected acceleration of the vehicle. these were first reported to the dealership as "hesitation on acceleration, advise" when the vehicle was serviced at 4,849 miles on 01/30/2014. The complaint has…
From the very beginning of the lease the vehicle there have been issues with interrupted and unexpected acceleration of the vehicle. these were first reported to the dealership as "hesitation on acceleration, advise" when the vehicle was serviced at 4,849 miles on 01/30/2014. The complaint has been repeated to the dealership several times and taken to infiniti consumer affairs. I have gone through recording incidents with a monitor in the vehicle, having a specialist drive the vehicle for several days (and although he did drive it for a few hundred miles it was mostly highway driving and not the type of stop and go driving where the incidents more regularly occurred). after having the vehicle returned last week I finally did some research and saw a new york times article (11/07/2014) describing a recall for the issues I have been complaining about. in the article one owner stated the car was a "menace. it feels like it IS accelerating on its own. every time I have had this into the dealer I have complained, and they claim the issue cannot be duplicated. finally, they have begun to tell me it IS normal with this hybrid car. This IS no normal event." several weeks ago my younger son, an attorney, was driving and experienced the same thing. His comment was, "what was that, it took off on its own!" I just got off the phone with infiniti consumer affairs and they told me the same thing, that IS the manner in which the vehicle IS suppose to drive. if that IS normal and the way the vehicle IS suppose to drive then it should be taken off the road before there are any fatalities. I have been a responsible owner and have tried to deal with this through infiniti but they have turned their back on me, other infiniti consumers and the general public for the last time. I have decided in the interest of public safety to report this dangerous problem to a government agency.
- Unknown or other
During winter 2014, I started getting AWD / chassis control errors constantly. The error would show up at various times, including within 3-5 min from a cold start, 10-15 min after engine reached operating temperature, while driving after 20-30 min. Sometime the error IS followed by a surge in…
During winter 2014, I started getting AWD / chassis control errors constantly. The error would show up at various times, including within 3-5 min from a cold start, 10-15 min after engine reached operating temperature, while driving after 20-30 min. Sometime the error IS followed by a surge in power. Every time this happens, the AWD system goes offline and the car works in rear wheel drive only. In snow or rain the car becomes difficult to drive. This past winter, I was not able to get the car up my driveway. After turning off the car, the error goes away but in 90% of the cases if comes back within a few minutes. The condition IS not related to weather (happened in winter, spring and summer). The ecu trouble code points to a solenoid controlling the AWD system on the car. I have taken the car to the dealer many times. All the recalls have been resolved, including a few ecu recalls as I understand. The dealer refused to change the possible faulty solenoid since every time they tested the car, the part was functioning properly. The car IS brand new (3200 miles as of august 13TH). I have left the car at the dealer for over 2 weeks and drove a loaner. At what point in time can I contact infiniti and ask them to replace the car since they don't seem to want to fix it. Perhaps this IS an issue that other have and we can force infiniti to investigate this further.
- Electrical system · Steering
TL* the contact owns a 2014 infiniti Q50 hybrid. While driving at approximately 65 mph, while going into a right curve the steering wheel jerked to the left without warning. The driver crashed into a guardrail. The adaptive cruise control and active lane control systems were activated at the time…
TL* the contact owns a 2014 infiniti Q50 hybrid. While driving at approximately 65 mph, while going into a right curve the steering wheel jerked to the left without warning. The driver crashed into a guardrail. The adaptive cruise control and active lane control systems were activated at the time of the crash. The driver stated that the roads were treated due to the inclimate weather, which he felt was the cause of the crash. there were no injuries and a police report was filed. The vehicle was not taken to a dealer or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,700.
- Service brakes
Driving on the interstate, pressed brakes to slow down car because of another car in the fast lane. The brakes throbbed and did not slow down the car. Moved over to the middle lane and pressed brakes again, brakes throbbed but did not slow down car. Pulled into the emergency lane, brakes throbbed…
Driving on the interstate, pressed brakes to slow down car because of another car in the fast lane. The brakes throbbed and did not slow down the car. Moved over to the middle lane and pressed brakes again, brakes throbbed but did not slow down car. Pulled into the emergency lane, brakes throbbed slowed down car until stop. restarted the car and the brakes then bring to work properly. this has happen about 5 times and infiniti has not corrected or found issue. *tr
- Engine
Since I have owned the car, slightly over a year, when decelerating generally when coming off a highway on an exit ramp to a stop, while braking the car will begin to normally slow but then suddenly "jump forward" or feel like it IS accelerating then continue braking. it feels like it IS…
Since I have owned the car, slightly over a year, when decelerating generally when coming off a highway on an exit ramp to a stop, while braking the car will begin to normally slow but then suddenly "jump forward" or feel like it IS accelerating then continue braking. it feels like it IS accelerating on its own. every time I have had this into the dealer I have complained and they claim the issue cannot be duplicated. finally, they have begun to tell me it IS "normal" with this hybrid car. this IS no "normal" event. this car IS a menace. *Tr
- Air bags
The front passenger air bag sensor system will intermittently activate when my wife (small stature adult) IS sitting in the passenger seat. About half the time the system will activate when she gets in the car and about half the time it stays off. I brought the car into service at the dealership…
The front passenger air bag sensor system will intermittently activate when my wife (small stature adult) IS sitting in the passenger seat. About half the time the system will activate when she gets in the car and about half the time it stays off. I brought the car into service at the dealership and they report the system IS operating within specifications. I contacted infiniti but my discussions were extremely disappointing. they deny there IS a problem with the car. They state that it IS due to the occupant not sitting correctly. They came to their conclusion without observing how she sits in the car and without giving suggestions on what she IS "doing wrong". I find this frustrating since this IS the same reasoning they reported in september of 2013 prior to issuing a large recall in april 2014 and after an initial small recall in april 2013. I currently believe the sensor system IS defective. I do not believe it IS related to how she sits in the car. we have tried different ways of sitting in the car and nothing we do seems to help. she has never had a problem in vehicles manufactured by other car companies. and even if I accept their argument it still should be considered defective because an air bag system should not have a 50% reliability rating and be so dependent on if someone sits 1 mm off center. There should be a margin of safety to protect against failure during routine day to day operation. I just want the car to be fixed. And I want my family and the public at large to be safe. I am concerned that nissan/infiniti IS denying a problem exists for economic reasons and to prevent another recall. I really appreciate any assistance you and your agency can provide in this matter. *tr
- Electrical system · Engine · Fuel/propulsion system
Multiple navigation / intouch crashes, malfunction, radio freezes, head proxy unit failure,. issues occur upon startup and you are forced to stop, wait 5 minutes, restart vehicle. brought in for service, replaced direct control unit,updated firmware. vehicle continues to display issues approx. 2…
Multiple navigation / intouch crashes, malfunction, radio freezes, head proxy unit failure,. issues occur upon startup and you are forced to stop, wait 5 minutes, restart vehicle. brought in for service, replaced direct control unit,updated firmware. vehicle continues to display issues approx. 2 - 3 times per week approx. 15 - 25 minutes into commute. forced to pull off road, stop, wait, restart. Scheduled visit with infiniti dealer tech specialist to review vehicle. infiniti engineering states 2 - 3 failures per week normal behavior. vehicle IS hybrid, electric motor does not appear to run for expected duration resulting in city mpg under 20mpg. vehicle advertised at 27mpg city. I am concerned about electric motor behavior but infiniti does not view it as an issue. multiple attempt to resolve unsuccessful. infinti case [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Engine and engine cooling · Steering
Even after das reprogram (itb14-006) per campaign end of january '14, das failed at cold temp at start up. After driving 10 min, I parked the car outside for 30 min at 0 degree f. When restarted, engine was on but multiple warnings appeared (same as reported on 1/11/14). This happened 2 times at…
Even after das reprogram (itb14-006) per campaign end of january '14, das failed at cold temp at start up. After driving 10 min, I parked the car outside for 30 min at 0 degree f. When restarted, engine was on but multiple warnings appeared (same as reported on 1/11/14). This happened 2 times at cold temp before reprogramming, and previously, I was not able to turn tires at all because steering was just too heavy. However, this time (#3), I was able to turn tires even though it was still heavier than usual. The backup mechanical steer must have kicked in, and I was able to drive and move the car to more secure place and waited. In previous 2 occasions, after 40 min and 10 min each time when the car warmed up, all alarms disappeared. Therefore, I waited, and after 40 min of engine running, I restarted the car and all alarms disappeared, and the car functioned normally. Even though the mechanical steer kicked in and I was able to drive the car, it was obvious das still failed at cold temp. The fundamental das failure problem at cold temp has not been solved after this reprogram, but at least now the backup mechanical steer works in this situation. Of separate note, in other 2 occasions, I was not able to change volume of audio. That was solved by turning car off and on. Since this car has multiple sensors and controls, I am not certain if everything IS running normally or not, if even a volume control of audio fails at times, since this IS only thing that I can tell immediately, but something else that I cannot recognize while driving may be in fault mode without me knowing it. *tr
- Electrical system
On january 8, 2014, I was scheduled to bring my Q50 for service for various issues and pick up a loaner. that am it was about 3 degrees f in chicago. when I started the car, I saw a series of warning lights, including dynamic control, seat belt light (my seat belt was on), master warning light…
On january 8, 2014, I was scheduled to bring my Q50 for service for various issues and pick up a loaner. that am it was about 3 degrees f in chicago. when I started the car, I saw a series of warning lights, including dynamic control, seat belt light (my seat belt was on), master warning light, malfunction indicator light, brake warning light, direct response hybrid system warning light and one unidentified light. I live 3 miles from the service center and had no choice but to head to the dealer to drop off the car and pick up my loaner. the car seemed to operate normally at first. after 5 minutes in slow traffic, I saw the "chassis control system error" appear. I was now about 1.5 miles from infiniti. I made it 1 mile from the shop when the car just stopped on the road. it would not move but the heat and radio were still working. then a warning light came on that said "warning shift to park." I shifted to park and was then able to put it back in drive and move once again. every time I slowed to a near stop, the car would die again and ask me to put it in park. I was able to limp the car to within 3 blocks of infiniti when it stopped and could not be restarted. the car was now stuck on halsted st. During chicago rush hour. two guys in a truck pushed my car to the side of the road. I called infiniti and they picked me up and gave me a loaner. I photographed the screens with the warnings. its now january 31ST and the car IS still not ready. I was told that the transmission had to be replaced and it was coming from japan. car to be ready february 4TH, 28 days after it died on the road. I filed a complaint with infiniti consumer affairs and have been given a complete run around. they said they were considering a buyback but 3 plus weeks into the process I was told they will not buy it back. I don't feel safe in this car and must sell it for a large loss. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Occupant Classification System Failure
In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti JX35; MY 2014 Infiniti QX60 and Q50; and MY 2013 Nissan NV…
In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti JX35; MY 2014 Infiniti QX60 and Q50; and MY 2013 Nissan NV 200/Taxi vehicles.According to Nissan, the OCS may misclassify adult front passenger occupants and turn off the passenger's frontal air bag for an adult occupant of sufficient weight.In March 2015, the Office of Defects Investigation (ODI) opened this Recall Query after the agency received approximately 124 complaints alleging problems with the OCS after the recall repairs and/or other OCS related repairs were made by Nissan/Infiniti dealers.The majority of the complaints alleged the passenger air bag status light stays on (i.e., indicating passenger air bag is turned off) for adult front passengers of sufficient weight.Many of the complaints stated the dealers have made multiple repairs but the problem still persists.In its June 2015 response to ODI's information request under the Recall Query, Nissan provided approximately 1,121 complaints and field reports on the recalled vehicles.These reports alleged OCS issues similar to the NHTSA reports described above.At this time, NHTSA has received a total of approximately 208 complaints (note: total of 1,271 reports shown in the table above eliminates 58 duplicative reports received by ODI and manufacturer).This Recall Query has been upgraded to an Engineering Analysis (EA15-004) to conduct a comparative assessment and further evaluate the effectiveness of the recall remedy which will include a thorough review of the countermeasures taken by Nissan and its suppliers.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers:10583283 10585264 10585349 10585379 10592434 10593399 10593501 10594329 10594614 10594755 10595161 10595645 10595946 10596128 10596459 10596952 10597037 10597452 10597518 10597719 10598537 10598869 10604755 10604834 10605188 10605251 10606565 10606828 10607038 10609649 10610519 10610991 10614467 10614609 10614745 10616905 10617008 10617507 10617903 10618099 10618202 10619059 10619563 10620719 10621840 10622214 10625808 10625981 10625998 10626006 10626023 10626335 10626458 10626732 10628355 10629382 10629460 10629606 10630441 10630502 10630990 10632251 10632588 10632934 10632997 10633714 10633810 10637994 10638591 10639040 10639147 10639324 10639473 10643046 10643843 10644203 10644333 10644341 10644690 10644891 10644985 10648834 10648997 10649414 10649772 10649874 10651360 10651564 10651924 10651982 10652024 10658665 10658844 10659484 10660294 10661195 10661358 10661541 10661795 10661855 10662901 10663033 10663338 10663860 10663978 10668054 10668768 10670538 10672807 10673088 10676471 10678478 10678997 10679512 10680748 10680769 10680975 10681656 10682235 10682902 10682993 10683391 10683689 10689672 10689809 10689981 10691626 10692137 10692558 10692625 10693168 10695312 10700614 10700960 10701008 10701011 10701014 10701018 10701023 10701027 10701031 10701032 10701035 10701045 10701055 10701064 10701074 10701146 10701196 10701228 10701237 10701254 10701301 10701306 10701326 10701367 10701370 10701384 10701415 10701453 10701526 10701558 10701656 10701670 10701946 10702003 10702667 10702798 10703032 10703657 10703766 10703813 10704196 10704988 10705530 10705919 10706621 10712543 10712568 10712575 10713335 10714316 10714330 10714536 10714980 10715132 10715945 10717336 10720918 10720971 10721331 10721746 10723424 10724568 10731167 10731868 10732012 10732065
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009064DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10249891TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242625Fuel sender
- 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233657DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10212027DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208943BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicles 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. Battery voltage should not exceed 16V during a reprograming operation.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208933INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208932EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206354HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206343CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206332HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10202175R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. PC835. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
- 10199140INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192788SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192784SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure of this bulletin. See this bulletin for further detail.
- 10192416SERVICE INFORMATION When replacing a BCM for any reason and the original BCM?s configuration cannot be accessed with CONSULT-III plus (C-III plus), the new BCM must be manually configured. Configuration settings are not "spelled out" in C-III plus. For example, under Intelligent Key Type the designation "0" is used in place of "without I-KEY". Currently, the Electronic Service Manual (ESM) does not have a definition chart. The ESM will be updated with this information. Updated ESMs will be distributed to the field as quickly as possible. Until the updated ESMs are made available, please use the chart on the next page to assist in performing a manual configuration on the applied vehicles listed above. See this bulletin for further detail.
- 10192362SERVICE INFORMATION When registering the Intelligent Keys (I-Keys) to a vehicle for one of the following concerns: * After replacing the BCM. Or * When one of the I-Keys has been lost and needs to be replaced. Or * When additional I-Keys are being added to the vehicle. Always use the following steps to insure proper registration of the I-Keys: 1. First Initialize the BCM. 2. Register all of the vehicle?s ?previously registered? I-Keys to the vehicle first. And then 3. Register any new (additional) I-Keys only after all of the pre-existing I-Keys have been registered. 4. Confirm operations of all I-Keys. Please see this bulletiln for further details.
- 10192351IF YOU CONFIRM: While driving, the Vehicle Dynamic Control (VDC) activates when conditions do not call for VDC activation (VDC activation is not needed). ACTION: 1. Check F/B ANGLE 2 in EPS/DAST3. 2. If needed, perform Calibration and Confirmation Procedure. See this bulletin for further detail.
- 10192323IF YOU CONFIRM: The MIL is ON and one or both of the following DTCs are found stored in the ECM: - P0139 (heated oxygen sensor 2 (B1) circuit slow response) - P0159 (heated oxygen sensor 2 (B2) circuit slow response) ACTION: 1. Confirm this bulletin applies. - Compare the vehicle's current ECM part number to those listed in Table A (see page 4). 2. If the ECM part number does not match one listed in Table A, this bulletin does not apply. Go back to ASIST for further diagnostic and repair information. 3. If this bulletin applies, reprogram the ECM. See this bulletin for further detail.
- 10191990INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
- 10191903VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10191902INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10191900INTELLIGENT KEY DOES NOT WORK INTERMITTENTLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 101918992013 JX35, 2014-2015 Q50 & QX60; ONE OR BOTH INTELLIGENT KEYS LOST PRIOR TO CUSTOMER DELIVERY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10190188DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190187INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Every Infiniti Q50 Hybrid model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.