2023 Infiniti QX60

Recalls

3 recalls name the 2023 Infiniti QX60. Newest first.

• Exterior lighting › Lighting control module

  Dec 4, 2023NHTSA 23V81400020,051 vehicles

  Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.

  Risk and remedy

  Risk

  Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.

  Remedy

  Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.

  Full recall details →

• Seats › Critical fasteners

  Apr 13, 2023NHTSA 23V26800012,400 vehicles

  Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.

  Risk and remedy

  Risk

  An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.

  Remedy

  Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC966, PC967.

  Full recall details →

• Seats › Mid/rear assembly

  Feb 21, 2023NHTSA 23V10800017 vehicles

  Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.

  Risk and remedy

  Risk

  A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.

  Remedy

  Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.

  Full recall details →

Owner complaints

What owners report most

1. Unknown or other8
2. Electrical system7
3. Engine5
4. Lane departure5
5. Fuel/propulsion system4
6. Service brakes3
7. Forward collision avoidance3
8. Power train3
9. Steering2
10. Visibility/wiper2

Latest complaints

• Oct 18, 2026MD
  Forward collision avoidance › Warnings · Lane departure › Warning · Steering
  This occurred at two different times. I was making a turn after a stop and the steering wheel locked up after turning the wheel one full rotation. This occurred to doing a right turn and on another occasion doing a left turn. I had to jerk hard on the the steering wheel to free the steering wheel.…

  This occurred at two different times. I was making a turn after a stop and the steering wheel locked up after turning the wheel one full rotation. This occurred to doing a right turn and on another occasion doing a left turn. I had to jerk hard on the the steering wheel to free the steering wheel. The other issue is that my driver side mirror just started to move up and down while driving without a reason causing mirror to not be in the correct position when driving. I took it to the shop twice for the mirror and once for the steering where it is now and they told me it was ready and they could not find anything wrong with it. I told them this was a safety issue and could be very dangerous to drive especially the steering locking up. I asked did they check to see if it was a software update required or something and i was told they can't do a software update unless the find something as it need to be approved.

• Mar 28, 2026TX
  Service brakes

  Rear brake pads need to be replaced at 20K miles.

• Mar 16, 2026TX
  Unknown or other
  The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys…

  The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the shade and the sun was setting.

• Jan 7, 2026TX
  Unknown or other

  Sunroof Shattered into pieces without any object collision with Dealer refusing to change even though it was under warranty even though it was not due to any external object hitting or nothing. just shattering.

• Oct 18, 2025RI
  Engine
  The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when…

  The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking spot in a parking garage daily and have to ensure that no people or cars are walking/driving by before I put my car in park, which is both unsafe and ridiculous. The dealer could not replicate the issue when they looked at the car so nothing was done. Invoice is attached and video evidence can be provided upon request.

• Oct 18, 2025RI
  Electrical system
  I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger…

  I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I would put it in the back seat, and by the time I exited the driver's side door, the back left door would lock on me (fortunately it was just a work bag and not a child) because the left door lock shorted; and various components of the trunk have shorted on multiple occasions causing the trunk to open a few inches and then snap shut. I have videos of the foregoing in addition to the attached documentation.

• Jul 25, 2025TX
  Seats

  Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track.

• Jun 7, 2025FL
  Fuel/propulsion system
  This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down…

  This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] in Jacksonville Florida when out of nowhere I could feel the gas not taking. I then got a flashing message across my dashboard several times that said "Engine Stalled" . Imagine the fear in the middle of the highway and essentially having no gas power. Fortunately, since I was leaving at noon, it was not rush hour and fortunately this occurred right before an exit. I was able to remain calm and not panic and get over two lanes in time to pull off to an exit ramp all the while de-accelerating until I landed in the grass off the exit ramp. I cross [XXX] every day for work and cars losing power going 75 mph on [XXX] is terrifying and could easily lead to a wreck and in the most unfortunate incidents on that bridge; cars hit have gone over the side. Again, second time now they are supposedly replacing the fuel pump. How can two be bad? This is so dangerous for someone to be put in this situation. I have seen other posts on the Internet with fuel pump issues on the 2023 QX60 and similar circumstances. Car is in the shop now so don't have the receipt yet for the replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• May 28, 2025TX
  Seats · Unknown or other
  We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without…

  We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicle’s configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.

• Mar 31, 2025FL
  Fuel/propulsion system
  While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck…

  While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles Check engine light on with codes : P0090 Fuel Pressure Regulator 1 Control Circuit P0087 Fuel Rail/System Pressure Too Low Went to local dealership and service agent mentioned it was fuel pump,that many of these pumps are going bad for these new cars, I also research online forums and this seems to be an issue with the fuel pump on these cars. The replaced my fuel pump today March 31st , but not sure if they use same defective pump , probably since they won’t say I contacted Infiniti consumer affairs and file a case ,mainly asking what is Infiniti doing regarding all these fuel pumps that are failing? , is the same fuel pump getting installed when the original fails ? Why isnt there a recall for this? The lady who called me didn’t know what to say other than recalls don’t depend on us but on the NHTSA , that’s why I’m filing complaint today

• Aug 14, 2024TX38,000 mi
  Electrical system › Starter assembly · Fuel system, gasoline › Delivery
  The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter…

  The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.

• Aug 6, 2024AZ
  Lane departure › Assist · Lane departure › Blind spot detection · Lane departure › Warning
  Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane…

  Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You

• May 20, 2024FL
  Visibility/wiper

  The side view mirrors slowly tilt up when the vehicle is running and snap back to the bottom position. This occurs on both the driver and passenger side mirrors. This occurs when the vehicle is parked as well as when in motion. It appears to occur more often after a carwash or rain.

• Feb 23, 2024IL
  Electrical system
  I have brought my Infiniti QX60 in twice related to sterp & Bluetooth for hands free phone calls. They first did a firmware upgrade. I have had intermittent problems and reported to them. I actually had same model as a loaner they gave me and radio and Bluetooth phone connection would not work. I…

  I have brought my Infiniti QX60 in twice related to sterp & Bluetooth for hands free phone calls. They first did a firmware upgrade. I have had intermittent problems and reported to them. I actually had same model as a loaner they gave me and radio and Bluetooth phone connection would not work. I drove to the dealership and showed them. They have put the blame on my new Samsung phone as causing these issues. Asked to explain and they couldn't. They would not change out control boards so get radio and hands free phone calls as I drive many miles a month.

• Feb 18, 2024NCFire
  Electrical system · Engine · Structure › Body
  My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my…

  My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Feb 4, 2024SC
  Engine · Fuel/propulsion system · Unknown or other

  On two occasions driving new 2023 QX60, the engine stalled while driving. Vehicle lost all acceleration capability. The system message: stop car, engine stall. Press break and start button. What we noticed is that both times, the engine stalled after the car had been sitting running idle for a period of time.

• Nov 29, 2023NM
  Structure › Body · Unknown or other
  I was Driving my 2023 QX60 today down a 55 mile road. No one was in front of me and two cars were very far behind me. I was not by an overpass or a golf course and it was a clear sunny day today. I heard loud pop and then the tinkling of glass going down the backside of my car. I opened the…

  I was Driving my 2023 QX60 today down a 55 mile road. No one was in front of me and two cars were very far behind me. I was not by an overpass or a golf course and it was a clear sunny day today. I heard loud pop and then the tinkling of glass going down the backside of my car. I opened the sunroof to see what had happened and immediately closed it as the glass started falling into the car from the broken sunroof. I pulled over, and looked at the sunroof. There were no rocks, golf balls, or anything else that would’ve explained why the sunroof exploded. When I called Infiniti to see why my brand new car sunroof exploded, I was told that that the sunroof explosion happens quite a bit to these cars and it is related to “thermal stress”. This is concerning to say the least and would seem to suggest a manufacturing defect on Infiniti’s part. The car is always in the garage and it was 44° outside today. I have had at least six different cars with a sunroof and this is never happened to anyone one of them before. When researching this online, I noticed that there are several cars with the same problem. Search [XXX] and a large forum of people are describing their exact same scenarios with their QX 60’s. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Nov 6, 2023OH
  Engine · Fuel/propulsion system

  I purchased and Infiniti QX60 on April 15th 2023 The check engine light has come on on multiple occasions and the vehicle loses power in traffic and stops moving it will shut off. The first time I had the vehicle in for service it was sensors with the check engine light this time it is in for service and there is a replacement of a fuel pump

• Aug 1, 2023NC
  Power train
  We went to a carwash and had to put the car in neutral. Not easy to do, but we finally got it in neutral. So, we come to the end of the wash, the car is rolling out and when we tried to move it back into drive, IT WOULDN'T GO! It kept on beeping every time we tried. Panic set in and my son…

  We went to a carwash and had to put the car in neutral. Not easy to do, but we finally got it in neutral. So, we come to the end of the wash, the car is rolling out and when we tried to move it back into drive, IT WOULDN'T GO! It kept on beeping every time we tried. Panic set in and my son jumped out to push the car out of the way but the car PUT THE TRANSMISSION IN PARK! He jumped back in and accidentally hit the brake which allowed him to push it back into drive.

• Jul 25, 2023RI
  Electrical system · Visibility/wiper

  •Charging pad does not charge. •Despite not charging, the pad overheats all phones. •USB port overheats phones •Door handles to do not disengage locks when it rains and you are locked out of the car •Bluetooth does not work on any phone, it stops working daily. •Map functions stops working daily. •Apple Car Play stops working daily. I cannot upload the video that shows the issue with the maps/bluetooth

• Jul 20, 2023MA
  Service brakes

  The car lurches forward 3-5 inches when it is shifted into park. This happens regardless of flat ground or on an incline. This issue has happened since the purchase of the car in February 2023. I had the car inspected by Infiniti and they found no issues with the brakes/rotors or braking system. This happens regardless of if the parking brake is engaged or not.

• Jun 16, 2023RI
  Electrical system · Power train · Unknown or other
  there are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In…

  there are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In addition to that, on multiple occasions, I place the car in park when I come to a stop and the vehicle does not stay in park. It goes back into drive. There is an overheating issue with the wireless charging pad. The charging pad is not charging the cell phone, but it is producing heat to the degree that it causes the iPhone to overheat and shut down . The Bluetooth system is a complete failure. During the middle of a drive when you are utilizing the navigation system the system completely shuts down. It is inoperable. This happens with Apple CarPlay specifically and it renders the system completely useless. this is a serious safety issue

• Jun 10, 2023FL1 injury
  Lane departure › Blind spot detection · Power train · Service brakes
  My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls…

  My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. Lastly, the car has a major hesitation from a slower speed into a higher speed which has been an hazard because if a car is coming up fast behind me I can’t pick up speed fast enough to avoid collision. It always happens getting off a ramp and driving onto a state road that has a speed limit of 70mph. The car is currently being serviced for the 3rd time since February but they told me that they can’t fix it because the Infiniti service department doesn’t have “codes” for the 2023 yet and that if it were a 2022 then they could fix it right away.

• Apr 5, 2023FL2 injuries
  Engine · Vehicle speed control
  The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. The car does not stay in position when put in park or even turned off. It rolls back 2 feet and it hit my daughter and knocked her down from…

  The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. The car does not stay in position when put in park or even turned off. It rolls back 2 feet and it hit my daughter and knocked her down from the rear and the car door hit my mother because it rolls back too far. Also, it has a major hesitation when trying to accelerate. When trying to pass a vehicle I almost got hit from a car behind me. These problems happen in every 2023 Infiniti QX60. My car is currently in the shop trying to be for the second time but each loaner car has the same problems. One infiniti service manager said the jerking forward is a “global problem” in this model.

• Mar 9, 2023LA
  Electrical system · Steering · Unknown or other
  I purchased a new 2023 Infinity QX60 in Nov. of 2022. I had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. I pulled over and stopped the vehicle to see what was going on. A shifter malfunction warning…

  I purchased a new 2023 Infinity QX60 in Nov. of 2022. I had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. I pulled over and stopped the vehicle to see what was going on. A shifter malfunction warning displayed. I was able to put the car in park but unable to put the shifter back in drive. After numerous tries, the vehicle shifted into drive after restarting the car. Was able to drive the vehicle straight to my local Infinity Dealership. I arrived prior to 7:30am and was promptly assisted. The car received a malfunction code and was shuttled home by the dealership while further diagnostics occurred. The dealership called to let me know the shifter malfunctioned and it wasn’t covered under the manufacturer warranty due to visible coffee residue. The car wasn’t safe to drive so I had no choice but to pay for the repair. The dealership had the shuttle service pick me up at my house and bring me back to the dealership in order to put me in a loaner vehicle while servicing. I was required to pay for the part so it could be ordered. The total cost was $748.80 for the part “new shifter”/labor. The shifter was on the desk but I was told the coffee residue was cleaned off of it. I picked my car back up on 2/13. I had a major incident that occurred on the vehicle on 2/15 that I just submitted for review. The car had a safety malfunction sensing a head on collision that forcefully stopped the car while I was driving around 40-50 mph.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009065SERVICE INFORMATION In the APPLIED VEHICLES, there are a variety of Seat Belt Warning Lights and Chimes. Refer to the information in this bulletin, along with the related vehicle owners manual. Figure 1 Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. Seat Belt Warning Light for driver and front passenger.
• 11009064DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
• 11006992VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE APPLIED VEHICLES: 2022-2024 QX60 (L51) APPLIED DATES: Built on or before February 28, 2024 APPLIED DRIVETRAINS: AWD IF YOU CONFIRM A binding feeling, vibration, and/or noise coming from the rear end when turning at low speed or accelerating from a stop, AND The issue is resolved by unplugging the Actuator Assembly (AWD Actuator) on the rear Final Drive Unit. ACTION Refer to the SERVICE PROCEDURE below to: 1. Remove the Electro-hydraulic Coupling Assembly (AWD Coupler). 2. Clean the Coupling Oil Tank. 3. Inspect the Breather Tube and Bolt. 4. Replace the Electro-hydraulic Coupling Assembly (AWD Coupler). IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
• 11006991DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION APPLIED VEHICLES: APPLIED DATES: 2022-2023 QX60 (L51) Built on or before October 17, 2022 IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for IMMOBILIZER is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
• 11006967SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin is no longer active. Please discard previous versions of ITB22-022.
• 11006964DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for Internal battery to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEDURE starting on page 2. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11006961TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. An Order of Completion table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. A CHECK-OFF SHEET has been provided on page 16. Print and check off steps as they are completed. Staple the completed CHECK-OFF SHEET to the repair order.
• 11005302VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVERS SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect, and if necessary, replace the Drivers Seat Rail. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The applicable number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailers responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailers inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
• 11005301REVISION 3 Please discard earlier versions of this bulletin. The announcement from June 8, 2023 has been revised to include the following: The restriction on parts for this campaign will be removed and retailers will be able to order parts via normal process beginning July 30, 2024 Parts on order in DBS will be fulfilled
• 11004959REAR DOOR ALERT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004958BCM SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
• 11004957INTELLIGENT KEY UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
• 11001190POPPING NOISE FROM FRONT SUSPENSION WHEN TURNING SERVICE INFORMATION Individual strut components are available to service specific issues that have been diagnosed in a strut assembly. If a strut has been confirmed as having a popping noise while turning, refer to the Repair Overview flow chart on page 2 to confirm that the SERVICE PROCEDURE on page 3 applies. HINT: The SERVICE PROCEDURE in this bulletin is only meant to supplement the information found in the Electronic Service Manual (ESM). Refer to the ESM for information to remove and service the vehicles struts.
• 11001187AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001046DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for IMMOBILIZER is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable.
• 10251530SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
• 10249897SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
• 10246433POWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle may prevent the power folding 3rd row seat from returning to the upright position under power: Verify that the 3rd row seat headrests are folded forward. o If the 3rd row seat headrests are not folded forward, the headrests can contact the 2nd row seats and prevent the power folding 3rd row seat from returning upright. Verify that the floor between the 2nd and 3rd row seats is clear of any obstructions. o If there are obstructions on the floor, clear the obstructions and try to move the seat upright. If the 3rd row seat headrests are folded forward and there are no obstructions, perform system calibration before attempting to replace any parts. o Refer to the ESM: BODY INTERIOR > SEAT > BASIC INSPECTION > SYSTEM CALIBRATION > Work Procedure If the power folding 3rd row seat does not return upright under power after performing system calibration, refer to the ESM for further diagnosis.
• 10246432MIL IS ON WITH DTC P0300 STORED IN THE ECM IF YOU CONFIRM The MIL is ON with DTC P0300 for MULTI CYL MISFIRE stored in the ECM. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Determine applicable model year specific SERVICE PROCEDURE with the Repair Overview on page 2. 2. Confirm the current ECM and TCM part numbers. 3. Reprogram the ECM and/or the TCM, if applicable.
• 10246429SEAT BELT REMINDER SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10245152GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The client states they hear a gurgling / drip / drain noise from the moonroof while driving in the rain. ACTION Follow the SERVICE PROCEDURE in this bulletin to replace the front driver (LH) and front passenger (RH) side moonroof drain tube grommets.
• 10243707AUTOMATIC BACK DOOR PARTIALLY OPENS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242045NOISE FROM MOONROOF WHEN OPEN IF YOU CONFIRM Ticking / flutter / vibrating noise when the moonroof (sunroof) is open and the vehicle is traveling 35-50 mph. ACTION Follow the SERVICE PROCEDURE outlined in this bulletin to install a strip of soft foam in the sunroof opening. IMPORTANT: Do not replace the Wind Deflector to correct the noise concern
• 10242043SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242042SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10240533DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT IN THE TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10238327EZ Flex Seat Owners Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Owners Manual addendum. The 2022-2023 QX60 Owners Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Owners Manual that came with their vehicle. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History Open Campaign I.D. PC969 New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information SERVICE COMM will only be active for vehicles in retailer new vehicle inventory. 2. If a retailer receives a supplemental Owners Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owners manual supplement to the current owner or add the supplement addendum to the glove box of any affected vehicle they currently control. 3. Clients receiving this Owners Manual supplement have been advised to place it inside the Owners Manual that came with their vehicle.
• 10238326OWNERS MANUAL SUPPLEMENT The information contained within this supplement revises or adds to the Precautions on Child Restraints section of the Safety-Seats, seat belts and supplemental restraint system section in the 202223 INFINITI QX60 Owners Manual.
• 10237561AUTOMATIC BACK DOOR PARTIALLY OPENS IF YOU CONFIRM The automatic back door will only open partially and then will change to manual mode when using the Intelligent Key, back door request button, or the interior dash button, OR Any one or combination of the DTCs listed below are stored in AUTO BACK DOOR ECU. U2154-87 CAN Comm Circuit B2417-15 Touch Sensor Circuit LH Open B2416-15 Touch Sensor Circuit RH Open B2426-25 Spindle Sensor LH B2427-11 Spindle Sensor RH B2437-13 Spindle Motor RH ACTION Replace the Automatic Back Door Control Unit.
• 10237559INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235697DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN IVC SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect Services subscription, the TCU communicates with the Nissan Data Center to provide various security and convenience services. 1. When diagnosing DTC B2E1B-06 (AUTOMATIC ECALL) on an APPLIED VEHICLE: If DTC B2E1B-06 is not CRNT in the IVC, DO NOT replace the TCU. Erase the DTC. No further steps are needed. If DTC B2E1B-06 is CRNT in the IVC, replace the TCU. o Refer to the ESM: REPAIR > DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
• 10235695SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235694DISPLAY SCREEN IS BLANK/BLACK WHEN IN AROUND VIEW MONITOR MODE This bulletin is no longer active. Please discard previous versions of ITB23-006.
• 10235473SECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234091IVI Reprogram SXM Presets ***** Retailer Announcement ***** INFINITI is conducting a quality action on 66 specific 2023 INFINITI QX60 vehicles identified in Service Comm. Retailers will reprogram the In Vehicle Infotainment (IVI) System. Due to a supplier issue, which has since been corrected, on certain 2023 INFINITI QX60 vehicles the SXM presets were found to be inoperable and clients are not able to save presets for SXM stations. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History Open Campaigns I.D. PC964 New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle. ***** Retailer Responsibility ***** It is the retailers responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.
• 10233825SXM RADIO CHANNELS WILL NOT SAVE AS PRESETS IF YOU CONFIRM The infotainment system will not save any SXM radio channels as presents. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Update the AV Control Unit to downgrade the infotainment software version to 283C31570B. 2. Update the AV Control Unit to the latest infotainment software version.

Every Infiniti QX60 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.