2026 KIA Sorento Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › KIA › Sorento Hybrid › 2026
These records cover every 2026 KIA Sorento Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2026 KIA Sorento Hybrid. Newest first.
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Remedy
The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.
Owner complaints
3 complaints
What owners report most
Latest complaints
- Unknown or other
Subject: Safety Complaint – Intermittent Infotainment Screen and Backup Camera Failure – 2026 Kia Sorento Hybrid I am experiencing an ongoing issue with my 2026 Kia Sorento Hybrid X-Line SX Prestige AWD. Almost every time I start my vehicle, the entire right-hand infotainment display remains…
Subject: Safety Complaint – Intermittent Infotainment Screen and Backup Camera Failure – 2026 Kia Sorento Hybrid I am experiencing an ongoing issue with my 2026 Kia Sorento Hybrid X-Line SX Prestige AWD. Almost every time I start my vehicle, the entire right-hand infotainment display remains completely black for approximately five minutes before suddenly turning on and functioning normally. During this time, the audio system continues playing music, and the instrument cluster, including the speedometer and gauges, functions normally. However, the infotainment screen remains completely black, even when the vehicle is shifted into Reverse. As a result, I have no access to the rearview camera display. This has created a serious safety concern. On one occasion, I nearly backed into another vehicle because I could not see it behind me. Fortunately, my vehicle's automatic emergency braking system activated and prevented a collision. This issue now occurs almost daily and is not an isolated incident. I am concerned that the malfunction could eventually result in a collision, particularly if the automatic braking system fails to intervene. I am requesting that Kia investigate this recurring defect, determine whether other vehicles are affected, and provide a permanent repair under warranty. Given that the malfunction disables an important safety feature, I believe this issue deserves immediate attention.
- Electrical system
The digital instrument cluster intermittently goes completely blank and displays "NO SIGNAL". This issue prevents me from seeing critical safety information and puts not only myself, but other drivers at risk. The vehicle was purchased on 6/6/26 and the first incident happened on 8/8/26. This…
The digital instrument cluster intermittently goes completely blank and displays "NO SIGNAL". This issue prevents me from seeing critical safety information and puts not only myself, but other drivers at risk. The vehicle was purchased on 6/6/26 and the first incident happened on 8/8/26. This happened multiple times, including during active drives. I was able to safety capture a video on 8/18/26. The vehicle was dropped at an authorized dealer on 8/24/26, along with my video proof. After one week, the dealer informed me they could not replicate the issue and refused to attempt repairs. I have opened a corporate case with Kia America who have also been very unresponsive. There are open recalls for this exact issue, but my VIN is not included.
- Engine
We bought this car new on XXX. On XXX as my family and I were returning from a vacation, re-entering the interstate, the gas engine on the Sorento hybrid would not start. There was no warning or error message. I put the pedal to the floor and it would not pick up speed as we entered XXX. I tried…
We bought this car new on XXX. On XXX as my family and I were returning from a vacation, re-entering the interstate, the gas engine on the Sorento hybrid would not start. There was no warning or error message. I put the pedal to the floor and it would not pick up speed as we entered XXX. I tried switching the drive mode to sport, then to smart. Nothing worked. The fastest I could get the car going was about 50mph for a few seconds, then it slowed to 40 mph as traffic was bearing down on us, starting with an 18 wheeler truck that I could see in my rearview mirror. I had to put my emergency blinkers on and drive on the little bit of shoulder that there was on a bridge, and pull off onto the shoulder as fast as I could. The interstate was loaded with traffic today, going 75 mph. It was only fortunate that there was a break when the car rolled onto the interstate at about 40 mph. This car almost caused a wreck which could have killed me and my whole family, including my [XXX] daughter. If there hadn't been enough of a shoulder for me to get mostly off the road, the thick traffic going 75mph would have all had to slow to 40mph, without anyone plowing into the car in front of them. As it was, trucks were flying past me one foot from the side of my car going 75 mph. If one of them was off a little, my whole family could be dead or in the hospital now. After I turned the car off, and then on again, the gas engine started operating as normal. We got home, albeit with a flat from driving through the trash on the shoulder. I have now taken the car to two dealers and they could not repeat the problem. I told Kia I didn't trust the car any more and that if they couldn't fix it, I wanted my money back. They told me yesterday that they will not do a buyback. And they've been claiming for weeks that they plan to have an engineer look at it. All the while, we don't have a car. It has been sitting at the dealer because it is unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Every KIA Sorento Hybrid model year
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