2022 KIA Sorento Phev
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › KIA › Sorento Phev › 2022
These records cover every 2022 KIA Sorento Phev. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2022 KIA Sorento Phev. Newest first.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…
Risk and remedy
Risk
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Kia America, Inc. (Kia) is recalling certain 2022 Sorento Plug-In Hybrid (PHEV) vehicles. The fuel tank may have been improperly molded, which can result in a fuel leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Deales will inspect and replace the fuel tank, as necessary, free of charge. Owner notification letters were mailed March 22, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC261.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module…
Risk and remedy
Risk
A fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Risk and remedy
Risk
An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.
Remedy
Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC241. This recall expands and replaces NHTSA recall number 22V-127. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Risk and remedy
Risk
An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.
Remedy
Dealers will replace the seatbelt pretensioner(s), free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC231. This recall is replaced by NHTSA recall number 22V-447. Vehicles already repaired under this recall will need to have the new remedy completed.
Owner complaints
22 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system
On XXX, during a 13 hour return trip from [XXX], while traveling at speeds of approximately 80 mph on the interstate in mountainous terrain with my family in the vehicle, the instrument cluster displayed a message instructing me to stop driving and take the vehicle to service due to a battery…
On XXX, during a 13 hour return trip from [XXX], while traveling at speeds of approximately 80 mph on the interstate in mountainous terrain with my family in the vehicle, the instrument cluster displayed a message instructing me to stop driving and take the vehicle to service due to a battery problem. After the message cleared, a warning light remained illuminated until the vehicle was shut off and restarted. This occurred three separate times during that trip, beginning approximately five hours from home. I attempted to reach a Kia dealership in [XXX], and was unable to get anyone on the phone. Having no alternative, I continued driving home. On XXX, during a two and a half hour highway drive on flat terrain, the vehicle displayed "Battery system hot: switching to HEV mode." Separately, and for several months, charging at home on a Level 1 charger repeatedly stops approximately ten minutes into the session. A check engine light appears and clears after two restarts. The vehicle was at an authorized Kia dealership from XXX, for fifteen days. Their scan at 90,776 miles found diagnostic trouble code P1B9700, High Voltage Battery Temperature Deviation, stored in the Battery Management System with freeze frame data captured. The dealership drove the vehicle 387 miles, primarily in EV mode in 40 mile increments, and returned it with the notation "no repairs attempted at this time, unable to duplicate concern at this time." No Kia Techline case was opened and no field technical specialist was involved. The freeze frame data has not been provided to me despite written requests. The dealership described its procedure as clearing the history code before attempting to duplicate the concern. No repair has been performed. The vehicle remains in daily use by my wife. Kia Consumer Affairs case 26352951 is open. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
Engine wiring is covered in soy based products which attract rodents as a source of food. Rodents then chew various wires and damage the electrical system. The check engine light has popped on twice in one year with both times requiring service repair for the chewed wires. There is a potential for…
Engine wiring is covered in soy based products which attract rodents as a source of food. Rodents then chew various wires and damage the electrical system. The check engine light has popped on twice in one year with both times requiring service repair for the chewed wires. There is a potential for electrical fires or other various failures due to rodents chewing through the wires. Kia has known about this problem for over a decade and continues to use soy based coverings in their engine without any mitigation for rodents.
- Engine · Power train · Vehicle speed control
The drive train and motor slow to a near stop in traffic when trying to clear a lane and makes it very dangerouos for other traffic to have to wait for me to clear a lane. There is something wrong and we complained about this before the warranty ran out, but they could not find anything. The car…
The drive train and motor slow to a near stop in traffic when trying to clear a lane and makes it very dangerouos for other traffic to have to wait for me to clear a lane. There is something wrong and we complained about this before the warranty ran out, but they could not find anything. The car stops in traffic unexpectedly. I am not sure if sensors are causing this or what, but it has put me in danger of collision many times. We have to plan an exceedingly long time to pull into traffic so we don't get run over. Anti slip also doesn't turn off even though it says it is off. The car will slip a little bit and then shut the motor down to a crawl making it very dangerous in traffic. The 4x4 doesn't seem to work as we turn it on to try to eleminate slipping. The slipping mostly occurs because of the motor becoming doggedly slow and then decides to speed up. The 4x4 on and the turning of the anti-slip do not work because it still slips and shuts down. The other tires don't seem to slip or do anything. Please help!!!
- Electrical system · Power train · Service brakes
My Sorento PHEV popped a P0c4e code and now the car is gutless on electric power. Kia cleared the code in an attempt to fix it but now the code is gone and it’s still weak. When I let off the brake it rolls when it used to have the power to hold it. I used to be able to get on the freeway and now I…
My Sorento PHEV popped a P0c4e code and now the car is gutless on electric power. Kia cleared the code in an attempt to fix it but now the code is gone and it’s still weak. When I let off the brake it rolls when it used to have the power to hold it. I used to be able to get on the freeway and now I can’t get up to speed in town (35mph). It’s running in some sort of limp mode and Kia can’t see any codes. It’s loud, too. Each gear whines. It whines when I hit the brake and it regenerates electricity. It regens so little now that it doesn’t hardly slow me down anymore until I stand on them and use the brake pads. Kia said that it might be a sensor in the electric motor but it’s not replaceable and you have to replace the whole motor. Even though it’s under warranty, it’s 15 hours labor to replace it. I have family with the same car and theirs has done the same thing in the past and had to be replaced. My dealer said that they have seen a bunch of these throw that same code and have to have the motor replaced. She said she is expecting Kia to start replacing them for free or possibly recall them because of how many she has seen all doing the same thing.
- Power train
I have gotten the notice Refill Inverter Coolant and Hybrid System Failure and lost acceleration and the all power. The first time this happened was in Dec 2024 with about 60,000 miles on the car. Dealer flushed system and it worked fine until April 2025 at about 71000 miles Hybrid system failure…
I have gotten the notice Refill Inverter Coolant and Hybrid System Failure and lost acceleration and the all power. The first time this happened was in Dec 2024 with about 60,000 miles on the car. Dealer flushed system and it worked fine until April 2025 at about 71000 miles Hybrid system failure alert again, barely able to accelerate from stop light, made to a parking space just as I lost power steering. After about 2 hours to cool off car started and could be driven home. Got Refill inverter coolant alert.
- Back over prevention
The contact owns a 2022 Kia Sorento PHEV. The contact stated that while reversing the vehicle, the rearview camera failed to display a clear image, and the grid lines were not properly aligned. The contact crashed the vehicle into his mailbox. There were no injuries sustained and no police report…
The contact owns a 2022 Kia Sorento PHEV. The contact stated that while reversing the vehicle, the rearview camera failed to display a clear image, and the grid lines were not properly aligned. The contact crashed the vehicle into his mailbox. There were no injuries sustained and no police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V610000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,500.
- Forward collision avoidance › Automatic emergency braking · Service brakes
Several times over the past 12 months, the car has applied emergency braking when a car approaches me from behind in the lane to my left. The dealer was not able to replicate the problem but I have captured it twice on my dash cam. I was only able to intentionally replicate the problem once on my…
Several times over the past 12 months, the car has applied emergency braking when a car approaches me from behind in the lane to my left. The dealer was not able to replicate the problem but I have captured it twice on my dash cam. I was only able to intentionally replicate the problem once on my own but it has happened 15-20 times. If I do not press the accelerator, the car will come to a stop without me pushing the brake. When the emergency brake is applied, the warning sound is heard in the car and the dash lights up with the emergency braking icon and emphasizes the left rear of the vehicle. I have been to the dealer twice for this issue. The first time they told me it was due to a faulty camera mount under recall. It was replaced but the issue continued. The second time they told me they decreased the sensitivity of some sensor. The issue continued.
- Electrical system · Engine · Fuel/propulsion system
While driving down the highway the EV side of my PHEV wouldn't switch to gas. The car wouldn't accelerate past 40-50 mph and drained the remaining battery till my car shut off and forced me to the side of the road. Been to the dealer multiple times (over 4) for the same issue. They claim they recreate it and no resolution has been done.
- Engine · Power train
The contact owns a 2022 Kia Sorento PHEV. The contact stated the upon starting the vehicle, an abnormally loud revving sound was coming from the engine while the vehicle was idling. Additionally, the contact stated that the vehicle hesitated upon the depression of the accelerator pedal while…
The contact owns a 2022 Kia Sorento PHEV. The contact stated the upon starting the vehicle, an abnormally loud revving sound was coming from the engine while the vehicle was idling. Additionally, the contact stated that the vehicle hesitated upon the depression of the accelerator pedal while traveling at various speeds. No warning light was illuminated. The vehicle was initially taken to Seelye Kia of Battle Creek (791 W Dickman Rd, Battle Creek, MI 49037) where the contact was informed that the acceleration issue was normal vehicle operation due to the Hybrid feature. The vehicle was then taken to another dealer where the contact was provided the same issue as the dealer. The contact stated that the hesitation had worsened and had become more frequent. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 20,000.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Power train
When accelerating to pull out of driveway and enter traffic, while struggles to find correct gear causing tires to spin and loud clunking noise. Forward collision detects objects that are not there causing vehicle emergency breaking to engage
- Electrical system · Engine
My 2022 KIA Sorrento PHEV periodically gives a "Check Hybrid System, Stop Safely" emergency warning. When this happens the vehicle will not accelerate and can only be limped to a stop. This has occurred 4 times in 18 months. In three instances the vehicle was limped to a safe stop but on the other…
My 2022 KIA Sorrento PHEV periodically gives a "Check Hybrid System, Stop Safely" emergency warning. When this happens the vehicle will not accelerate and can only be limped to a stop. This has occurred 4 times in 18 months. In three instances the vehicle was limped to a safe stop but on the other occasion it left us stranded in an intersection. This problem creates imminent danger and potential peril. KIA maintenance looked at the vehicle after the last two events and reported that they can't do anything because there aren't any recorded fault codes. From a technical perspective, it appears that an electronic problem occurs where the hybrid control either fails to recognize the low battery status or fails to command the engine to run when needed. Once stopped I can see that the hybrid electric battery charge has depleted and the engine failed to start. Cycling power off and on a couple of times appears to reset the circuitry allowing the engine to restart and the hybrid battery to begin recharging. Unfortunately, the KIA OBD is not detecting this particular failure.
- Electrical system · Power train
The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 65 MPH up an incline in inclement weather, the vehicle rolled backward. The contact stated that the AWD failed to lock the wheels. The contact then stated that all four tires started to spin while in AWD.…
The contact owns a 2022 Kia Sorento. The contact stated while driving approximately 65 MPH up an incline in inclement weather, the vehicle rolled backward. The contact stated that the AWD failed to lock the wheels. The contact then stated that all four tires started to spin while in AWD. Additionally, the contact stated that while attempting to turn on the heat, she smelled a burning odor through the vents. The contact also stated that there was an alert indicating to activate the heat in hybrid mode; however, the vent was blowing cold air. Additionally, the contact stated that previously the sensor malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 17,000.
- Trailer hitches
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the repair was unavailable. The vehicle was taken to a local dealer; however, the contact was informed that the remedy was not yet available. The…
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the repair was unavailable. The vehicle was taken to a local dealer; however, the contact was informed that the remedy was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Engine · Fuel/propulsion system · Power train
Multiple times I have experienced weirdness with the Transmission in my 2022 Sorento PHEV. One specific situation has happened to me multiple times and is a safety risk. Occasionally while stopped at a red light or stop sign with a reasonable incline it seems the electric motor fails to engage…
Multiple times I have experienced weirdness with the Transmission in my 2022 Sorento PHEV. One specific situation has happened to me multiple times and is a safety risk. Occasionally while stopped at a red light or stop sign with a reasonable incline it seems the electric motor fails to engage and it never switches to the ICE engine either. Step by step 1 - Stopped at Stop Sign or Red light 2- Release Brake an Hit Gas 3- Vehicle does not move forward no matter how hard you hit the gas (Doesnt seem to engage electric or traditional engine) 4 - Instead the vehicle seems like its in neutral and starts rolling backwards 5 - I slam on the brakes, and then try the gas again and everything is fine. I took it to the Anderson, SC kia dealer and they just told me they couldn't replicate it. It has happened to me or my wife probably 4 times over the last year. Just wanted to report it because it feels like a good chance this is eventually going to cause a wreck.
- Trailer hitches
The contact owns a 2022 Kia Sorento PHEV. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable…
The contact owns a 2022 Kia Sorento PHEV. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Power train
The contact owns a 2022 Kia Sorento PHEV. The contact stated that upon depression of the accelerator pedal, the vehicle would hesitate without warning. The contact also stated that while attempting to park the vehicle, the gear shifter remained stuck in neutral(N) and the vehicle could not be moved…
The contact owns a 2022 Kia Sorento PHEV. The contact stated that upon depression of the accelerator pedal, the vehicle would hesitate without warning. The contact also stated that while attempting to park the vehicle, the gear shifter remained stuck in neutral(N) and the vehicle could not be moved or turned off. The contact called the dealer and had the vehicle towed to the dealer. A diagnostic test was performed; however, the failure could not be duplicated. The manufacturer had also been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 500.
- Seat belts
I received a recall notice for a problem with the front seat seat-belt pretensioners, which apparently deploy abnormally and may project metal fragments into the passengers. Despite being told the repair should only take 1 hour, I cannot get an appointment for 2 months to get it fixed. I have…
I received a recall notice for a problem with the front seat seat-belt pretensioners, which apparently deploy abnormally and may project metal fragments into the passengers. Despite being told the repair should only take 1 hour, I cannot get an appointment for 2 months to get it fixed. I have also called Kia corporate but they were unhelpful as well. I do not think 2 months to get a safety recall repaired is reasonable or safe and want to lodge a complaint.
- Visibility/wiper
While driving our brand new car from dealership, a small stone must have hit. It made a 2-3 inch crack and by the time we were home it was already 12 inch crack. It had happened to me in my Audi and the only thing I could see is a small point in the windshield which I was able to fix. Googling…
While driving our brand new car from dealership, a small stone must have hit. It made a 2-3 inch crack and by the time we were home it was already 12 inch crack. It had happened to me in my Audi and the only thing I could see is a small point in the windshield which I was able to fix. Googling around it seems like I am not the only one who is facing this issue and there was in fact some recall too in the past with Kia cars.
- Seat belts › Pretensioner
This has been recalled after the car arrived to the dealership but before I purchased (it was a special order). I have not been able to purchase for over a week while I wait for the part. My complain is the timely action on this recall.
- Service brakes
Breaks failed to engage while driving on the highway, which almost caused us to have an accident. The car was leased a few months ago so very concerned and will be taking it to the dealership. The autonomous emergency breaking system engaged and prevented the accident.
- Structure › Body
I was traveling on the highway with no cars around, under no overpasses, and the panoramic sunroof exploded. It sounded like a gunshot. It was around 50 degrees and there was no previous sunroof damage.
- Power train
Purchased the car new in early February 2022. Within about six weeks, heard a loud bump from under the car as I was pulling away from the driveway, this happened 2-3 times. After these incidents the car felt like it was stuck in first gear, with whining upon acceleration and deceleration. I use…
Purchased the car new in early February 2022. Within about six weeks, heard a loud bump from under the car as I was pulling away from the driveway, this happened 2-3 times. After these incidents the car felt like it was stuck in first gear, with whining upon acceleration and deceleration. I use the car locally and the speed limit is 25mph, so luckily I didn't have to drive it on the highway. The service center asked me to wait a month for an appointment but allowed me to bring it in when I stated I believed there was a safety issue. The car at this point had just over 700 miles on it after 9+ weeks of driving. The diagnostic performed that day showed the transfer case fluid was black, had a burnt smell, and pieces of metal in the fluid, and the service center informed me this was covered by warranty and they would be holding onto the car for safety reasons. I am now in the 3-5 business day period where the service center is waiting for Kia to approve the repair and hopefully provide a new transfer case within that timeframe. The service center confirmed to me they would be testing the new part before they install it. I am concerned about it breaking again if it is coming from the same place as the faulty part, and endangering my family's safety on a long road trip. This major failure in the transfer case, occurring within months of new purchase, is a major concern for the quality and safety of Kia's 2022 Sorento Hybrid.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Seat Belt Pretensioners May Rupture
On August 8, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) based on 3 incidents alleging front seat belt pretensioners that may rupture during deployment, on model year (MY) 2020-2022 of various Hyundai and Kia Models, resulting in 3 injuries (note: one incident occurred outside the…
On August 8, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) based on 3 incidents alleging front seat belt pretensioners that may rupture during deployment, on model year (MY) 2020-2022 of various Hyundai and Kia Models, resulting in 3 injuries (note: one incident occurred outside the U.S. and its territories).Between October 2021 and March 2023, Hyundai and Kia have filed the following 11 safety recalls for pretensioner rupture: NHTSA Recall No. 21V-796, 22V-069, 22V-123, 22V-127, 22V-218, 22V-354, 22V-447, 22V-458, 22V-816, 23V-094, and 23V-210.Hyundai/Kia have stated that the abnormal deployment of the pretensioners is due to over-pressurization of the pretensioner pipe that can cause metal fragments to enter the vehicle occupant compartment, which can result in injury to vehicle occupants.The various makes/models covered by the above recalls include approximately 405,900 certain 2020-2022 Hyundai Accent, 2021-2022 Hyundai Elantra and Elantra HEV, 2021-2022 Hyundai Santa Fe HEV, 2022-2023 Hyundai Santa Fe PHEV, 2020-2022 Hyundai Venue, 2021-2023 Genesis G80, 2023 Genesis G80 EV, 2023 Genesis G90, 2023 Genesis GV60 EV, 2022-2023 Genesis GV70, 2021-2023 Genesis GV80, 2021-2022 Kia Sorento HEV, and 2022 Kia Sorento PHEV.In response to ODI's investigation, in December 2022, Hyundai notified ODI that they would be conducting testing to validate subject vehicle seat belt pretensioners. This evaluation included sled testing and software testing which was performed by Hyundai and its suppliers. The tests were intended to evaluate pretensioner deployment characteristics based on the unique deployment signature of the subject and peer vehicles. ODI met with representatives from Hyundai on several occasions during the investigation to discuss testing progress and data. As a result of the testing, Hyundai was able to simulate the pretensioner failures. It was determined by Hyundai during testing, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment in the event of a crash which can cause metal fragments to enter the vehicle occupant compartment.Hyundai thus notified ODI of their decision to proceed with a safety recall, to expand the scope of the previous safety actions.In view of the recall actions taken by Hyundai and Kia, ODI concerns have been addressed. The agency reserves the right to take additional action if warranted by future circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010698TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit or when selecting the RADIO icon on the AVN menu screen.
- 11000787This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
- 10253812TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2024MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.
- 10253007TECHNICAL SERVICE BULLETIN: 4WD COUPLING NOISE INSPECTION AND SNAP RING REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.
- 10250517TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10247557TECHNICAL SERVICE BULLETIN: ESTIMATED COMBINED RANGE DISPLAY LOGIC IMPROVEMENT - This bulletin provides information to update the software on 5th Generation AVN wide units on certain 2022MY Sorento PHEV (MQ4 PHEV) vehicles which may experience the Estimated Combined Range input in the Kia Access App display zero (0) while the vehicle is off.
- 10247556TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple CarPlay.
- 10245266TECHNICAL SERVICE BULLETIN: 4WD COUPLING NOISE INSPECTION AND SNAP RING REPLACEMENT - This bulletin provides information to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.
- 10244291TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR CLUSTER MESSAGE "REFILL INVERTER COOLANT" (SA515) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to flush out the inverter low-conductivity coolant (BSC-1) on certain 2021-2022MY Sorento HEV (MQ4 HEV) vehicles produced from September 2, 2020 through September 29, 2021 and Sorento PHEV (MQ4 PHEV) vehicles produced from June 29, 2021 through October 1, 2021, which may exhibit a "Refill inverter coolant" message displayed on the instrument cluster due to poor flow of coolant/antifreeze inside the low-conductivity coolant pipe. In most cases, the inverter reservoir tank coolant may be filled to normal level and no diagnostic trouble codes (DTC)s are stored due to an increase operation of the electric water pump (EWP) that is 2,800 RPMs or more when checked.
- 10243928TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.
- 10242982This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10242937TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.
- 10242913PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.
- 10241848TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Follow the procedure outlined in this publication to update the software on 5th Generation AVN wide units using the applicable USB Flash Drive A or B for the applicable vehicle.
- 10238225TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.
- 10235408TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR CLUSTER MESSAGE "REFILL INVERTER COOLANT" (SA515): This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information to flush out the inverter low-conductivity coolant (BSC-1) on certain 2021-2022MY Sorento HEV (MQ4 HEV) vehicles produced from September 2, 2020 through September 29, 2021 and Sorento PHEV (MQ4 PHEV) vehicles produced from June 29, 2021 through October 1, 2021, which may exhibit a "Refill inverter coolant" message displayed on the instrument cluster due to poor flow of coolant/antifreeze inside the low-conductivity coolant pipe. In most cases, the inverter reservoir tank coolant may be filled to normal level and no diagnostic trouble codes (DTC)s are stored due to an increase operation of the electric water pump (EWP) that is 2,800 RPMs or more when checked.
- 10234606TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR CLUSTER MESSAGE "REFILL INVERTER COOLANT" (SA515) - This bulletin provides information to flush out the inverter low-conductivity coolant on certain 2021-2022MY Sorento HEV (MQ4 HEV) vehicles produced from September 2, 2020 through September 29, 2021 and Sorento PHEV (MQ4a PHEV) vehicles produced from June 29, 2021 through October 1, 2021, which may exhibit a "Refill inverter coolant" message displayed on the instrument cluster due to poor flow of coolant/antifreeze inside the low-conductivity coolant pipe. In most cases, the inverter reservoir tank coolant may be filled to normal level and no diagnostic trouble codes (DTC)s are stored due to an increase operation of the electric water pump (EWP) that is 2,800 RPMs or more when checked.
- 10233643TECHNICAL SERVICE BULLETIN: MQ4 P/HEV GAMMA 1.6L T-GDI ECM & HCULDC LOGIC IMPROVEMENT FOR OIL DILUTION: This bulletin provides the procedure to update the software logic of the 'Engine' and Hybrid Control Unit Low DC-DC Converter 'HCULDC' systems on certain 2021-2023MY Sorento HEV, PHEV (MQ4 P/HEV) w/ Gamma 1.6L T-GDI vehicles produced from July 1, 2021 through November 3, 2022. The affected vehicles may exhibit a MIL 'ON' with DTCs stored (P144100, P1A7795, P00B700, P211800, P040100, P023600, P029900, P2B6000) due to the engine oil becoming diluted with fuel and/or moisture caused by repeated short drive trips, in low outdoor temperature (32 degree F-) environments.
- 10226555TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.
- 10220346TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information on setting the "Service Interval Reminder" feature available on most 2014-2023MY Kia vehicles (refer to model list on page 2). If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance. Refer to TSB ENG241 for 2023MY~ vehicles equipped with the Oil Life Management System (OLMS) feature not included in table on page 2.
- 10217892TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."
- 10217891PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with Rear Door Logic system on all 21MY~ models equipped with this feature. This system is designed to help prevent a rear passenger from being left inside the vehicle when exiting. The "Check Rear Seats" message will display on the cluster when driver opens the front door, if during vehicle operation the rear doors (one or both) were opened and closed.
- 10209455PITSTOP: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE SETTING WITH KDS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop provides the KDS service procedure for mileage setting on the models listed below with newly replaced instrument clusters. Certain models allow for mileage setting with the KDS, which prevents the need to send out the instrument cluster to a 3rd party for mileage adjustment (refer to PS264). After a new cluster is installed, cluster (variant) coding may also need to be conducted using the KDS. Make sure the KDS software is also updated to the latest version. Mileage setting should be performed by using the KDS only, as described in this bulletin.
- 10205869TECHNICAL SERVICE BULLETIN: SERVICE ACTION: REVISION OF FUEL TANK VOLUME IN PRINTED OWNER'S MANUAL (SA487) - This bulletin provides information to replace incorrect information of the fuel tank volume in the printed Owner's Manual of 2022MY Sorento PHEV (MQ4 PHEV) vehicles produced from June 30, 2021 through October 22, 2021. Follow the procedure outlined in this publication to apply a sticker with the correct information in Chapter 9 (Specification & Consumer Information) of the Owner's Manual.
- 10205430TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC22) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting.
- 10201439TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC22) - This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting.
Every KIA Sorento Phev model year
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