2011 Lexus IS 350C
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 350C › 2011
These records cover every 2011 Lexus IS 350C. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2011 Lexus IS 350C. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2007-2011 Lexus GS350 and GS450h, 2006-2013 Lexus IS350 and 2010-2014 Lexus IS350C vehicles, equipped with 3.5L V6 2GR-FSE gasoline engines. The diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Toyota will notify owners, and dealers will replace the fuel delivery pipe with a new pipe that has improved pulsation dampers, free of charge. The recall began August 23, 2018. Owners may contact Lexus customer service at 1-800-255-3987. Toyota's number for this recall is JLF.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Toyota is recalling certain model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; and model year 2006-2011 Lexus IS350 vehicles manufactured May 27, 2005, through July 13, 2011; and model year 2010-2011 Lexus IS350c vehicles manufactured November 25, 2009, through July 19, 2011. These vehicles, equipped with the…
Risk and remedy
Risk
The loose bolts could cause the VVT gear housing and sprocket to separate and result in the engine stopping while the vehicle is being driven, increasing the risk of a crash.
Remedy
Toyota will notify owners, and Lexus dealers will replace the VVT unit free of charge. Owners may contact Toyota at 1-800-331-4331.
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms…
Risk and remedy
Risk
Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.
Remedy
Toyota will notify owners, and Lexus dealers will install new wiper arm nuts, free of charge. An interim letter was mailed to owners on April 4, 2013. Owners may contact Toyota at 1-800-331-4331.
Owner complaints
6 complaints
Latest complaints
- Air bags
TL* takata recall. The contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of sacramento (2600 fulton ave, sacramento, ca 95821, phone number: (916) 485-3987) and was informed that the part was not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* the contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of pleasanton…
TL* the contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of pleasanton (4345 rosewood drive, pleasanton, ca 94588) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and stated that the parts would become available in september of 2017. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2011 lexus IS 350C. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (lexus of melbourne in melbourne, florida) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure and expressed dissatisfaction with the vehicle, which was kept at the dealer's garage. Vin tool confirms parts not available.
- Air bags
Takata recall dealer won't remedy the defect within a reasonable time. we have been on the waiting list a month and dealer representative (victoria) continues to say they cannot tell us when they will be able to replace the defective airbag (can't even estimate). keyes lexus 5905 van nuys blvd van nuys, ca 91401 phone: (888) 499-1833 service: (818) 334-4199 (we spoke to victoria)
- Air bags
Takata recall toyota has refused to replace the defective airbag in my car for 6 months, despite repeated contact. the airbag IS part of recall 16v340. I presented my 2011 lexus IS 350C, vin [xxx] to treasure coast lexus in fort pierce, florida, on july 28, 2016. they advised that no parts…
Takata recall toyota has refused to replace the defective airbag in my car for 6 months, despite repeated contact. the airbag IS part of recall 16v340. I presented my 2011 lexus IS 350C, vin [xxx] to treasure coast lexus in fort pierce, florida, on july 28, 2016. they advised that no parts were available to make the repair. I have frequently contacted them since, receiving the same answer. on the same date, I notified toyota motor sales U.S.A., inc. (Toyota us) and toyota motor corporation (toyota japan). toyota japan acknowledged my letter in their letter to me of august 4, 2016. I have subsequently contacted both toyota us and toyota japan. neither has sent me any additional written correspondence. after threat of lawsuit, an attorney claiming to "represent toyota in south florida" contacted me by phone on november 30, making no promises of action of any sort. she stated that toyota was "not buying back cars at this time." I purchased the vehicle used on april 30, 2016, 4 days before the current recall was announced by nhtsa. the airbag system IS still covered by toyota's written warranty, as the car has about 66,000 miles and the warranty covers it for 72,000 miles or 72 months. the vehicle was manufactured in august 2011, less than 72 months ago. I sought arbitration and the arbitration panel (ncds) declined to hear the case. I will, within the next 2 weeks, institute legal action against toyota in florida courts. I urge you to find that toyota has violated and continues to materially violate the coordinated remedy order and 49 usc 30120. I also urge you to require toyota to state under oath how many vehicles have been presented for remedy but have not been remedied. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags
Takata inflators. this IS a zone a vehicle. lexus claims to have no idea when the recall will be repaired, but advises us not to drive the car with anyone in the passenger seat. so, the car IS basically unusable.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217805CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205383Spots in Window Glass - vehicle exterior
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205371Navigation and Audio System Update/ Upgrade USB Directory.
- 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205356HOD Navigation Map Update Process
- 10205354HDD Navigation Kprogrlam Setup
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205341HDD Navigation Program Setup
- 10205340HVAC Odor Maintenance
- 10205338Navigation System Firmware Improvement
- 10205331Immobilizer and Smart Key Reset
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205325Leather Care Best Practices.
- 10205319Brake Pedal Force Gauge SST for Parking Brake Inspection.
- 10205312Theft Deterrent/Keyless Entry.
- 10205308HID Headlamp Housing Paint Bubble I Poor Appearance
- 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205297World Standard Automatic Transmission Fluid
- 10205129HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HOD system.
- 10205128Navigation System Firmware Improvement (Generation 6)
- 10204556TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10179782Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Every Lexus IS 350C model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.