2021 Lexus LC500

Owner complaints

Latest complaints

• Mar 11, 2021GA
  Exterior lighting
  TL* the contact called on behalf of 2021 lexus lc500 vehicles. The contact stated while driving behind 2021 lexus lc500, the rear taillight cover/lens were reflective making it appear as if the vehicle had the turning signals on or the hazard lights were activated. The contact did not own the…

  TL* the contact called on behalf of 2021 lexus lc500 vehicles. The contact stated while driving behind 2021 lexus lc500, the rear taillight cover/lens were reflective making it appear as if the vehicle had the turning signals on or the hazard lights were activated. The contact did not own the vehicle therefore it was not diagnosed or repaired. The contact was concerned that the design could cause a safety risk. The manufacturer was not contacted. The failure mileage was not available. The vin was not available.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10235225OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23
• 10235224TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a destination. ?Voice command does not recognize Starbucks. ??Unable to establish audio connection? message, and Alexa is unable to resume after Android AutoTM interruption. ?Soft buttons grayed Out during panoramic view monitor transition. ?HVAC fan speed displayed incorrectly. ?Volume cannot be adjusted with the rear seat remote control. ?Multimedia system reboots when iPhone is connected via USB. ?Energy flow information is missing on energy monitor screen. ?Clearance sonar indication on backup camera screen is missing. ?Audio from USB devices intermittently works. ?iPhone ringer continues after answering call. ?Audio titles not displayed. ?Toyota apps screen menu not displayed. Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version less than 1150) and Audio (version less than 1163) may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay screen when connecting iPhone12. ?Navigation sub-screen blank while playing a CD. ?Inoperative rear seat entertainment track controls. ?Abnormal energy flow screen appearance. ?Incorrect FM or SiriusXM genre Information. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
• 10230361TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system
• 10224113TSB: All 2018 ? 2022 model year LC 500 and LC 500h, and 2022 model year LC 500 Convertible vehicles are equipped with high-friction brake pads specifically designed for superior braking performance and response. As a result, the front or rear brakes may exhibit a squeal/squeak noise. For customers who find these characteristics objectionable, brake pads with alternative material are now available as service parts.
• 10220188TSB: All 2018 ? 2022 model year LC 500 and LC 500h, and 2022 model year LC 500 Convertible vehicles are equipped with high-friction brake pads specifically designed for superior braking performance and response. As a result, the front or rear brakes may exhibit a squeal/squeak noise. For customers who find these characteristics objectionable, brake pads with alternative material are now available as service parts.
• 10220153TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.
• 10220152DP: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call
• 10215217Technical instructions.
• 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
• 10214348TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
• 10211820Technical instructions for 22lc01 data communication module (dcm) reprogramming certain 2021 model year is300, is350, lc500, lc500h, lc500c, ls500, ls500h, nx300, nx300h, rc300, rc350, RC f certain 2021-2022 rx350, rx350l, rx450h, rx450hl certain 2022 gx460
• 10211817Ti: technical instructions for 22lc01 data communication module (dcm) reprogramming certain 2021 model year is300, is350, lc500, lc500h, lc500c, ls500, ls500h, nx300, nx300h, rc300, rc350, RC f certain 2021-2022 rx350, rx350l, rx450h, rx450hl certain 2022 gx460
• 10210364TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns
• 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
• 10209021Ti: technical instructions for 22lc01 data communication module (dcm) reprogramming certain 2021 model year is300, is350, lc500, lc500h, lc500c, ls500, ls500h, nx300, nx300h, rc300, rc350, RC f certain 2021-2022 rx350, rx350l, rx450h, rx450hl certain 2022 gx460
• 10209020AL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call
• 10209019DP: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call.
• 10209014TSB: Some 2018 ? 2021 model year LC 500 and LC 500h vehicles may exhibit a squawk/knock noise from the engine compartment when depressing and/or releasing the brake pedal while stationary or driving
• 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
• 10207957TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below.
• 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
• 10203554TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
• 10202451TSB: Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1150) or earlier and Audio (version 1163) or earlier may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay screen when connecting iPhone12. ?Navigation sub-screen blank while playing a CD. ?Inoperative rear seat entertainment track controls. ?Abnormal energy flow screen appearance. ?Incorrect FM or SiriusXM genre Information. Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1110) or earlier and Audio (version 1123) may exhibit one or more of the following conditions: ?Android AutoTM music does not resume after the vehicle is turned OFF and then ON. ?Incorrect cover art is displayed from a previous song. ?CarPlay unexpectedly resumes after turning audio OFF and pushing Menu switch. ?MAP switch inoperative when in a Bluetooth call and connected to Android AutoTM. ?Pop noise when selecting track up/down of USB audio. ?Touch pad feedback continues when feedback setting is turned OFF. ?Blank navigation screen. ?Low Bluetooth audio volume. ?Bluetooth connection screen button was greyed out. ?Climate temperature control difficult to operate. ?Menu buttons do not light up when pushed. ?Blower level is not displayed correctly. Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
• 10201374TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
• 10198149Pol: updates to the 2014-2021 lexus universal flat rate manual
• 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
• 10190458TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
• 10190457TT: Some vehicles equipped with Dynamic Navigation may experience a pop-up message notifying them that their map update service will end soon. The date that is shown could be more than one year in the future. This does not indicate any issues with the vehicle and is only informing the user of the expiration date.
• 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
• 10188930TSB: All 2018 ? 2021 model year LC 500 and LC 500h vehicles are equipped with high-friction brake pads, specifically designed for superior braking performance and response. As a result, the front or rear brakes may exhibit a squeal/squeak noise. For customers who find these characteristics objectionable, brake pads with alternative material are now available as service parts.
• 10188920TSB: Some 2018 ? 2021 model year LC 500, LC 500h, LS 500, and LS 500h vehicles; and some 2021 model year LC 500c vehicles may exhibit a ?spring? noise upon release of the accelerator pedal. Follow the Repair Procedure in this bulletin to address this condition.
• 10188908TSB: Some 2018-2021 model year LC 500 and LC 500h vehicles may exhibit a squawk/knock noise from the engine compartment when depressing and/or releasing the brake pedal while stationary or driving. Follow the Repair Procedure in this bulletin to address this condition.
• 10185774TSB: Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. ?iOS device would not connect until disconnecting and reconnecting USB cable. ?iOS device would not connect until ACC OFF > ON. Some 2020 model year Lexus vehicles equipped with Navigation (version 1030) or earlier and Audio (version 1036) or earlier may exhibit one or more of the following conditions: ?Abnormal clock operation in Auto Daylight Savings Time mode. ?CarPlay inoperative. ?USB audio does not resume after turning the engine OFF and ON. ?Reply button not displayed on the text message screen. ?Reset during phonebook transfer. ?Bluetooth calls disconnected. ?Enform submenu inoperative from touch screen. ?Push to Talk button long press starts native voice recognition. ?Destination Assist frozen when pressing SOS button. ?Navigation screen slow booting or does not boot up. Some 2020 model year Lexus vehicles equipped with Navigation (version 1006) or earlier and Audio (version 1007) or earlier, may exhibit one or more of the following conditions: ?Voice Command ?Barge-in? defaults to OFF. ?Handset Mode label incorrect. ?AndroidTM Auto music does not resume after using Destination Assist. ?Abnormal return/back arrow illumination operation. ?Destination Assist will not cancel while playing AndroidTM Auto music. ?Gracenote cover art is not displayed. ?Incorrect Destination Assist vehicle position. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
• 10183275TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
• 10183269TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles.
• 10182979TSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
• 10182961TT: HVAC drain tube is found to blocked/clogged.
• 10181748TSB: Some 2021 model year Lexus vehicles are equipped with an eOwner?s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the Software Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.
• 10181747TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Lexus does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.
• 10181743TSB: 2021 model year Lexus vehicles are equipped with factory-installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready for use.

Every Lexus LC500 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.