2002 Mci E4500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2002 Mci E4500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2002 Mci E4500. Newest first.
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor…
Risk and remedy
Risk
The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
Remedy
MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Risk and remedy
Risk
Loss of steering control may increase the risk of a crash.
Remedy
MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of…
Risk and remedy
Risk
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Remedy
MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
Mci IS recalling certain model year 2001-2004 e4500, model year 2002-2006 e4500c, model year 2001-2005 j4500, and model year 2006 j4500c motor coaches equipped with se-gi passenger windows. the adhesive bond between the window glass and the aluminum window frame on the affected coaches may degrade.
Risk and remedy
Risk
If the window glass becomes partially or completely debonded from its frame, the window glass may detach and fall from the coach and cause personal injury or property damage.
Remedy
Dealers will inspect, test, and repair, as necessary, the se-gi window assemblies free of charge. the safety recall began on august 23, 2010. owners may contact mci customer service at 1-800-241-2947.
Mci IS recalling 1,893 my 2002-2008 d model and my 2001-2008 e and j4500 motor coaches equipped with zf transmissions. there IS a potential for the shift selector to malfunction as a result of a cell phone or radio being placed in close proximity to the shifter control pad.
Risk and remedy
Risk
When this happens, the shift selector may move into reverse without driver knowledge increasing the risk of a crash.
Remedy
Mci IS working with zf and has created a software update that protects against the potential for transient analog or digital signal interference. the recall IS expected to begin during november 2008. .owners may contact mci at 1-800-333-0371 and zf at 1-734-416-6200.
On certain motor coaches equipped with a slide switch to control the defroster blower speed, there IS a speed controller for each of the two defroster fan motors. the speed controller may fail causing the fan motor to operate continuously in the "high" speed mode, and the carrier slide switch may fail to reduce or otherwise control the fan motor speed.
Risk and remedy
Risk
The speed controller may overheat and result in a thermal even, such as smoking or possible fire.
Remedy
Dealers will replace the defroster speed controller free of charge. the recall began on july 20, 2006. owners may contact motor coach at 1-800-241-2947.
On certain motor coaches equipped with detroit diesel series 60 engines, the turbocharger compressors can fail.
Risk and remedy
Risk
A fire can result should the turbocharger fail.
Remedy
Detroit diesel IS conducting this recall (please see 06e019000) and will remedy these motor coaches. the engines will be repaired free of charge. Owners may contact detroit diesel at 313-592-3708 or motor coach at 866-624-2622.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- MCI Drive Shaft Safety Loop Failures
In the fall of 2011, network contacts made ODI aware of four (4) incidents of drive shaft failure on the subject buses involving a loss of vehicle control.Two of the incidents were relatively low speed non-crash events; and two resulted in motor coach rollovers.All four events showed signs of a common failure mode.The…
In the fall of 2011, network contacts made ODI aware of four (4) incidents of drive shaft failure on the subject buses involving a loss of vehicle control.Two of the incidents were relatively low speed non-crash events; and two resulted in motor coach rollovers.All four events showed signs of a common failure mode.The incidents and crashes studied during this investigation all resulted from a series of complex events that began with the the yoke journal ears on the drive shafts fracturing.Once the drive shaft failed. it was not adequately contained by a drive shaft safety loop or structure.The spinning and unrestrained drive shaft caused severe damage to components on the steerable tag axle at the rear of the vehicle and created a forced steering condition.Once the rear of the bus was being forcibly steered by the tag axle, the driver lost control of the vehicle.These conclusions are based on the forensics evidence and testing conducted by the Vehicle Research and Test Center (VRTC).The VRTC test report is attached to this closing resume that provides details on how the test center was able to conclusively identify the defective components on the buses and demonstrate the sequence of events that caused the buses to crash.Prior to the drive shaft failure events, there were no indications of improper maintenance or that maintenance was required that would have prevented the incidents.Additionally, the U-joints on the incident vehicles were found to be in good working condition at the time of the failure. Finally, records of driver interviews indicated a sudden onset of the failure with no warning.Following the VRTC testing, MCI issued recall 14V-335 involving certain model year 1993-1995 102DL3 motor coaches manufactured November 1992 to January 1995, and 2006 and 2008 D4505 motor coaches manufactured June 2005 to April 2008.The affected buses are equipped with a drive shaft with a compressed length of 30 inches or less (allowing it to escape containment if it fails), a steerable trailing tag axle equipped with a system that changes the axle caster when the vehicle is in reverse travel and no electronic stability control (ESC).Recall 14V-335 addresses the concerns of this investigation.The ODI report cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID: ODI Number 10447575.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10194925Technical Service Information Bulletin issued as a reminder to customers of specifically equipped older motor coaches, who performed Service Bulletin 348 in conjunction with NHTSA Recall 10V-373, to continue to inspect the SE-GI side windows for de-bonding as indicated in the maintenance manual, and repair if necessary in accordance with that Service Bulletin.
- 10152973This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary.
- 10119144This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in collapsing of the tank walls on MCI D model coaches, MCI E4500 model coaches and MCI J4500 model coaches.
- 10045859Motor coach inc: drive axle suspension support structure may accumulate water causing support structure damage due to expansion, in freezing temperatures, while coach IS being operated. Models e4500, j4500. No model years listed. Updated 12/10/12.
- 10042911Motor coach industries: on some coaches, water may migrate onto/into the transmission and/or the fill tube, through the breather vent that IS located on top of transmission. No model years listed.
- 10038824Motor coach indudstries: information on replacing the coolant pump that may have a problem.
- 10038195Motor coach industries service campaign: see document search button for owner letter. There may be a harsh downshift, rpm flare, or the transmission may lock.
- 10034486Mci: tag unload valve assembly. Effective with unit number 65614, mci has made design changes to the tag unload valve assembly installation on some model coaches. The longer life valves will improve the durability of the tag unload valve assembly. Models e4500/j4500 series. No model years listed.
- 10030906Motor coach inc.: mci has become aware of failures of the sensors where the system IS constantly signaling an obstruction behind, when no obstruction exists. The original sensor installed in the coach was too sensitive and would sometimes sense the rear bumper as an obstruction.
- 10029485Motorcoach inc.: an upgrade to the software program IS required on certain MC1 e4500 and j4500 coaches equipped with allison gen IV B500 transmissions. Model years unknown.
- 10029346Mci: engine pan protection tube assembly. Model years unknown.
- 10028747Motor coach: a potential for sensor failure on coaches equipped with rear sensing system. Failure may be advising drivers that there may be an obstruction with three (3) feet of rear of coach, when there may not be. Model years unknown.
- 10028708Motorcoach: a design change to the driver's and passenger's windshield blind installation. This design change will minimize blind rattle during coach operation. Model years unknown.
- 10028706Motorcoach: product improvement change to the brake chambers used on the front axle of e4500/j4500 coaches having ex225 disc brakes. Model years unknown. Updated 7/10/09.
Every Mci E4500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.