2007 Mercedes Benz CL550
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes Benz › CL550 › 2007
These records cover every 2007 Mercedes Benz CL550. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
7 complaints
What owners report most
Latest complaints
- Fuel/propulsion system
The fuel tank IS leaking fuel. The fuel tank has cracks in it causing it to leave a puddle of fuel. The company had the same issues with other vehicles. This IS a serious safety concern .
- Fuel/propulsion system
Fueled the car this morning then parked it in the garage. When I entered the garage about a hour later there IS a very strong smell of gasoline in the entire garage. IS there are recall on this issue. I did not overfill the tank, and the cap was on. *Tr
- Electrical system · Service brakes · Service brakes, hydraulic › Fluid
TL* the contact owns a 2007 mercedes cl 550. The contact stated that while driving at an unknown speed, the brake fluid low message suddenly displayed on the instrument panel. The vehicle was taken to the dealer. The technician repaired the rear brakes. In a separate incident, the active body…
TL* the contact owns a 2007 mercedes cl 550. The contact stated that while driving at an unknown speed, the brake fluid low message suddenly displayed on the instrument panel. The vehicle was taken to the dealer. The technician repaired the rear brakes. In a separate incident, the active body control system sensor light suddenly displayed indicating to stop the vehicle immediately. The vehicle was towed to the dealer to determine the cause of the failure. The manufacturer was not notified. The failure mileage was 55,000...updated 12/11/14 *bf the consumer stated last month, the ABS malfunctioned due to loss of hydraulic fluid. Also, the window motors were repaired three times. Updated 12/11/14
- Fuel/propulsion system
I fueled the car this morning then parked it in the garage. when I entered the garage about a hour later there IS a very strong smell of gasoline in the entire garage. IS there are recall on this issue. I did not overfill the tank, and the cap was on. *tr
- Fuel system, gasoline
Note: date listed IS not first time nor only time, this IS date of last fill up. car has strong gas odor inside of vehicle after filling up. This lasts for a few days. This has happened numerous times but does not stem to happen every time. There IS no evidence of leaking under car or under hood.…
Note: date listed IS not first time nor only time, this IS date of last fill up. car has strong gas odor inside of vehicle after filling up. This lasts for a few days. This has happened numerous times but does not stem to happen every time. There IS no evidence of leaking under car or under hood. When checking online, there were numerous reports of same condition, including a class action lawsuit regarding this defect. *tr
- Electrical system · Fuel/propulsion system
Driver side fuel sender leaking fuel strong fuel odor authorized mercedes service provider repaired the leak and stated that this item IS not covered under warranty. it cost us approx. $800.00. *Tr
- Electrical system · Engine · Fuel/propulsion system
Car made noise & stopped suddenly in the middle of the road, oil leakage happened before 30,000 mileage ,driveway full of oil leakage ,took to the dealer, initially could not find any defect ,after insisting that there IS definitely a problem, they called me & said there IS some tube needs to be…
Car made noise & stopped suddenly in the middle of the road, oil leakage happened before 30,000 mileage ,driveway full of oil leakage ,took to the dealer, initially could not find any defect ,after insisting that there IS definitely a problem, they called me & said there IS some tube needs to be changed ,stopped again in the middle of the road ,stopped again in the middle of the road without any warning sign, stopped again ,mercedes roadside assistance came & changed the batteries ,again stopped in the middle of the road within 3months of changing the battery.total 4 times car stopped without any warning .i feel it IS very dangerous & it can cause major accident & I am afraid now to drive the car because it can stop again & any car can hit me from behind. .I am afraid it IS unsafe to drive .i called mercedes customer service on 9/6/12 & made a complaint regarding this matter & also told them that they sold me a lemon car. Every time it was towed to mercedes service center & I paid lots of money every time it got fixed ,almost I paid $ 9227.25 ,within 55,000 miles since I bought the car as a new in 2007 .i been telling the service people there IS definitely major problems in the car otherwise why should it breakdown on me before even 50,000miles .i told them that they sold me a lemon car .but they keep giving me excuse .finally I could not take it anymore since it broke down again after changing the battery in may 14TH, I called the customer service & made a complaint . I told them that every time I take the car to service with this problems they gave me excuses & fix some parts & the receipts does not say anything about my complaints . car stopped suddenly 4 times without any warning sign before even it reached 50,000 mileage . I have bought 4 mercedes benz before from the same dealer ,never had any problems . *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10205238"Metadata Loss" or navigation constantly diplays "Activating".
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166102No inflation of one or more air cushions on the massage/multicontour/dynamic seat modules (driver, front passenger and rear) Bubble formation in one or more seats with massage/multicontour/dynamic seat modules (driver, front passenger and rear)
- 10166099Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
- 10166091Front seat backrest locks at folded-forward position
- 10166086Squeaking/creaking noises from area of seat adjuster
- 10166080The pneumatic 4-way lumbar support fails. Lumbar support pockets cannot be filled up or they drain.
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10135974Rattling noise after engine start for several seconds
- 10135635Message in instrument cluster "ESP Malfunction - Service Required"
- 10048279Mercedes: camshaft adjustment solenoid may leak oil due to settling properties of seal and the engine wiring harness will be retrofitted with four adapter harnesses as a precautionary measure. Models 2005-2011 164, 171, 203, 204, 207, 209, 211, 212, 216. 219, 221, 230, 251, 463. Updated 12/18/12. Updated 3/18/2013
- 10044181Xentry: rattling/thumping noises from the area of the steering on rough roads or when driving over road undulations. No model years given. Also included models 168 and 172.
- 10037918Mercedes-benz: esp malfunction or bas malfunction light shows up in the instrument panel because of a wheel speed sensor problem. Updated 2/15/13.
- 10037408Mercedes-benz: shock absorber procedure.
- 10033070Xentry (mercedes): engine warning lamp IS currently on or was on and a delay fault of the camshaft adjust to current or stored in the engine control unit. Models 171, 203, 209, 211, 219, 221, 216, 230, 164, 251, and 403. No model years listed.
- 10028026Mercedes: replace v belt upper guide pulley. The v belt upper guide pulley optimized for noise reduction IS available. The dealer will replace upper guide pulley at the next workshop visit.
- 10027905Mercedes benz: check auxiliary transmission oil cooler thermostat for leaks, replace o rings if necessary.
- 10027828Mercedes benz: apply preservation agent to bottom front of both front doors, if necessary. The application of preservation agent to the lower area of the front doors may be incomplete. Models cl550, 600 bi-turbo, 63 AMG and 65 AMG. Updated 11/29/10.
- 10025901Mercedes-benz: multifunction steering wheel being inoperative, this may be due to the electronics of the steering wheel being defective.
- 10024363Mercedes-benz - clear drain holes , models cl550, cl600, CL63, CL65, my 2007.
- 10023374Mercedes-benz - update software for dynamic/multi-contour seat control modules.
- 10023373Mercedes-benz - install software for dynamic and/or multicontour seat control modules.
- 10020460Play in the rack and pinion steering system. Models 203, 209, 210, 211, 215, 220, 230. Mercedes benz. Updated 5/13/09.
Every Mercedes Benz CL550 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.