2018 Mercedes-Benz E43 AMG

Recalls

2 recalls name the 2018 Mercedes-Benz E43 AMG. Newest first.

• Seat belts

  Nov 1, 2019NHTSA 19V78800029,720 vehicles

  Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC…

  Risk and remedy

  Risk

  The electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.

  Remedy

  MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020017.

  Full recall details →

• Air bags › Sensor › Occupant classification

  Aug 3, 2018NHTSA 18V515000345 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz E300, E300 4Matic, E43 AMG 4Matic, E400 4Matic, E63S AMG 4Matic+, and 2019 CLS450 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.

  Risk and remedy

  Risk

  If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.

  Remedy

  MBUSA will notify owners, and dealers will replace the front passenger seat cushion, free of charge. The recall began November 26, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

  Full recall details →

Owner complaints

Latest complaints

• Jan 17, 2024GA
  Wheels

  Mercedes AMG wheels crack under normal driving conditions.

• Nov 3, 2020CA22,000 mi
  Wheels
  I bought a 2018 mercedes benz E43 about a year ago with approximately 9,000 miles. today the vehicle has approximately 22,000 miles. in those 13,000 and about one year of use the vehicle has damaged three front wheels and four front tires. the first wheel had a 1.5' transverse crack along the…

  I bought a 2018 mercedes benz E43 about a year ago with approximately 9,000 miles. today the vehicle has approximately 22,000 miles. in those 13,000 and about one year of use the vehicle has damaged three front wheels and four front tires. the first wheel had a 1.5' transverse crack along the inner rim lip and was noticed by me only 1,000 miles or less after the vehicle was purchased. this necessitated the replacement of the rim and the replacement of the two front tires. the second wheel that was damaged had a 6'-7' and possibly longer longitudinal crack (see photos) along the inner lip that indicates that the rim failed structurally and almost catastrophically. this particular front right rim was replaced along with the tire that was also damaged on october 10, 2020. two weeks later the same wheel / tire assembly was damaged again. this time the rim was bent and unsafe to drive on. this vehicle under typical and conservative driving conditions at approximately 30 mph with the suspension set on 'comfort' has damaged three front wheels and four front tires. as a result of these repeated and continual failures of the front wheel / tire assemblies it has become rather clear that these 20' diameter wheels fail structurally because they are marginal in terms of yield strength and have zero road hazard impact resistance built into them. this defect makes these wheel / tire assemblies and the entire vehicle very unsafe to operate because a catastrophic wheel / tire assembly failure can occur at any time. an investigation of this safety issue IS mandatory. the configuration and use of 20' wheels with low-profile run-plat pirelli tires on the 2018 E43 IS highly defective because it can cause catastrophic wheel / tire assembly failure, loss of vehicle control and loss of life.

• Apr 17, 2020CA10,000 mi
  Wheels
  I bought this 2018 vehicle with 9,000 miles. I noticed after couple weeks that the vehicle was leaking air from the left front tire. at that point the car less than 10,000 miles. I found that the vehicle front left alloy wheel had developed a 1.5" long crack at the inside lip of the wheel and it…

  I bought this 2018 vehicle with 9,000 miles. I noticed after couple weeks that the vehicle was leaking air from the left front tire. at that point the car less than 10,000 miles. I found that the vehicle front left alloy wheel had developed a 1.5" long crack at the inside lip of the wheel and it was leaking air from there. I took the vehicle back to the dealer and asked them to install a new rim at no cost to me. they refused to do that but they said that they would repair the rim (weld it) and that it would be as good as new. today, on 04/17/2020 I took the car to replace the two front tires because they were worn and needed replacement at less than 16,000 miles. when the tire shop technician put the tire with the repaired rim on the balance machine he discovered that this alloy rim was bent out of shape and was unsafe to drive on. I am a ph.d. In mechanical / aerospace engineering and given my experience with this vehicle, I am confident that the front rims of this vehicle are not structurally sound because they cannot support the loads they are subjected to under normal driving conditions, they slightly deform as a result of the cornering loads they are subjected and crack at the inside lip where the wheel has less structural support. larger cornering loads are usually applied to the left front wheel and this IS why my left front wheel failed at less than 10,000 miles. the loads applied to front wheels are exacerbated by the fact that the vehicle IS equipped with stiff run flat tires and a stiff suspension that does not absorb cornering loads but delivers them right onto the rim, which IS not structurally sound and unable to take these cornering loads, deforms and cracks at the inside lip. I ask you to please initiate an investigation of this rather unsafe condition that can result in complete left front (or right) rim failure and loss of life.

• Apr 17, 2020CA10,000 mi
  Wheels
  I bought this vehicle recently with 9,000 miles in. after I took the vehicle home, I realized that the front left tire was slowly leaking air. I took it to a local tire shop and ask them to remove the tire from the vehicle and put it in water bath to see where it was leaking air from because I…

  I bought this vehicle recently with 9,000 miles in. after I took the vehicle home, I realized that the front left tire was slowly leaking air. I took it to a local tire shop and ask them to remove the tire from the vehicle and put it in water bath to see where it was leaking air from because I could not find a nail or other road hazard on the tire. it turns out the alloy rim of this AMG E43 mercedes benz had a 1.5' long crack at the inside lip of the rim and it was leaking air from there. I took the vehicle immediately to the dealer and I asked them to replace this rim at no cost since I just had purchased this expensive car. they told me that they would not pay for a new rim but that they would weld it at no cost and it would be as good as new. I let them weld it therefore. today, on 4/17/2020 I took the car to the tire shop to change the front tires because they were worn. the front tires were shot at 16,000 miles. when the tire shop put the welded rim on the balance machine after installing the new tire, they told me that the rim was bent where it was welded. the tire shop explained that this rim was unsafe to drive on. I went back to the dealer and I asked them to replace the rim that they told me that they fixed and now found to be bent. they told me that 'they get many mercedes rims that are cracked and bent' and refused to replace the rim. the rim IS unsafe to drive on. it was not damaged by a pothole but it cracked at the inside lip because these rims are used with stiff low profile run flat tires and stiff suspensions and are not designed to take the loads that they are subjected to under normal driving conditions. I am a ph.d. In mechanical / aerospace engineering and I assure you that these rims are not structurally sound, are therefore unsafe and must be recalled because the structural failure of these rims IS an important safety issue.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10252777Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO code O19 in VeDoc (O as in the letter "O" for Oscar, not the number "0"/zero) 2. EZS N73: Perform SCN coding 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key on the key symbol in the storage compartment and then switch on the ignition. All other vehicle keys must be outside of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1, by double-clicking on the locking button
• 10251356The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00).
• 10249726Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, 190/290,217/222, 231, 172) vehicles, the software of the communication module does not correspond with the latest series production configuration. This free of charge update includes quality-enhancing optimizations for the communication module to improve the system stability and better availability of the Mercedes me services. The update is downloaded and installed in the background. This process takes approx. 15 minutes. During the installation, the system can be used without restrictions. The new software will be active after the vehicle has been switched off. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge without an additional workshop visit via the data link of the communication module. All customers will be mailed a letter informing them of this software update.
• 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
• 10244837The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.
• 10243565In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the coverage for the intake line assembly on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years / 150,000 miles (whichever occurs first), and applies to the vehicle regardless of ownership. Why the warranty extension? On certain Model Year 2015 - 2020 C/E/GLC/SLC and SLK vehicles, under certain circumstances, the partial-load ventilation valve (a part of the intake line assembly) may not work as intended, resulting in the illumination of the check engine Malfunction Indicator Lamp (MIL). A faulty partial-load ventilation valve might also increase exhaust gas emission. . Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be performed at no cost to you. This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet. We hope you are enjoying your Mercedes-Benz vehicle and we apologize for any inconvenience this may have caused.
• 10241790The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a software update as well as coding. The fault will be rectified by the newly included coding. As a result of the software update to the current software of the control unit N112/9 - Control unit for telematics services (HERMES), this fault will no longer occur in future.
• 10241527Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. The update will show after the ignition has been cycled. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customers vehicle. The OTA may be validated as successful on the customers Mercedes Me connect app under Over-the-Air Vehicle Updates as Update for the communication module. If the OTA is successful it will show a green installed and date of installation in the Over-the-Air update section.
• 10238437Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (MY) 2016 2021 C-Class (205 platform), E-Class (213 platform) and GLC (253 platform) vehicles, the air conditioning control unit software may not meet production specifications. There is a possibility that a stuck open thermostat may wrongly be detected causing the check engine Malfunction Indicator Lamp (MIL) to illuminate. MBUSA will conduct an Emission Service Campaign. An authorized Mercedes-Benz dealer will perform a software update to the air conditioning control unit on the affected vehicles.
• 10238424In the MBUX weather app, the temperature is displayed in the wrong unit (Fahrenheit instead of C, or vice versa). Temperature setting in Mmc mobile application settings incorrect Remedy Adjust the setting in the Mercedes me connect app via mobile phone (settings -> units)
• 10233783Complaint Loads induced at the steering wheel through pushing and pulling actions may cause creaking and cracking noises in the mechanical steering column. Cause Insufficient grease lubrication in the clamping area of the mechanical steering column. Remedy Grease the clamping area.
• 10231024Complaint - AIRMATIC fault message in instrument cluster - Compressor inoperative, 40A compressor fuse possibly triggered. - Vehicle level is not adjusted correctly, the vehicle possibly leans at an angle Cause Moisture in the compressor freezes at temperatures below zero and may block the compressor. As a result, the starting current when the compressor starts up is too high. Fuse is triggered Remedy Replace compressor, fuse, and relay. Update software and SCN coding. Please invoice the case using damage code 32671 73. Addition: Unscrew pressure line between compressor and valve block and check for moisture. If there is moisture in the pressure line, it can be assumed that there is also moisture in the AIRMATIC valve block. Replace AIRMATIC valve unit.
• 10227148Complaint The trunk lid is not latching into the closed position with the help of the trunk lid power closing function after the electric closing process. There is a loud rattling from the trunk or from the trunk lid power closing unit (M14/31). Cause Under Analysis Remedy Please create a PTSS case to MBUSA before attempting repair on the vehicle
• 10222461Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit
• 10217163Complaint The Apple Carplay interface cannot be controlled via the center console touchpad or the right-hand steering wheel touchpad. Cause A setting on the iPhone may prevent control via the touchpad Remedy To remedy on the affected iPhone, navigate to "Settings" -> "Accessibility" -> "Touch" and turn the "BackTap" option OFF.
• 10217157Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Steering column height adjustment transmission 2. Seat control unit software Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit
• 10217154Complaint Thumping noise on rear axle shock absorber on rough road. Cause Until now the rear axle shock absorber support bushing was only available together with the rear axle shock absorber as a replacement part. In future, the rear axle shock absorber support bushing will be available individually as a replacement part to avoid any unnecessary shock absorber noise. Remedy For noise problems on the rear axle shock absorbers, please always make a noise diagnosis, for example using Chassis Ear to localize any sources of noise on shock absorbers or support bushings. If the noise originates from the upper part of the shock absorbers, it is enough to replace the support bushings. Otherwise the complete shock absorber including support bushing have to be replaced. The modified support bushings must be replaced in pairs the first time so that any mixed installation of old and new is reliably ruled out.
• 10213051Complaint ESP, BAS, PRE-SAFE, HOLD function, Hill-Start Assist and ESP trailer stabilization are unavailable. Also the adaptive brake lights, Adaptive Brake Assist and/or ATTENTION ASSIST may be unavailable. The brake system continues to operate with normal effectiveness. The support functions listed may be unavailable, but are available again after an ignition off/on cycle. One or more of the faults listed under 'Control unit/fault code' for the accelerator pedal (B37) is logged in the PTCU control unit (N127). Consequential faults may have been logged in the ESP control unit. Cause The fault entry may have been caused by resistance at contacts. Remedy The remedy refers only to the model series listed and is not compatible with other published TIPS documents for other model series. If all the test steps stored in XENTRY Diagnosis have been performed and no component faults were found, the following work must be carried out: - Replace the connector/ feed line to the accelerator pedal sensor (B37) using the wiring harness repair kit (see parts table). Please ensure that the twisted lines are untwisted as little as possible. Please do not replace any other components (e.g. accelerator pedal sensor).
• 10209877Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM cannot record the data if the battery is discharged. Note: A discharged battery does not necessarily need to be replaced. A discharged battery may be recovered with no permanent damage. Remedy Follow guided tests as described.
• 10208745Complaint The following complaints may be noted by the customer: Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened "Activating..." is displayed beneath the navigation icon in the main menu or above the map display "Traffic Sign Assist Inoperative" message in the instrument cluster display The map data update cannot be carried out (on vehicles with code 2U0 car2go) Cause Navigation database was not successfully activated Remedy Perform the proposed measure in order to remedy the complaint: Ensure the MBUX multimedia system (A26/17) software is up-to-date (E870.9 or newer) Perform a user data reset ("Settings" -> "System" -> "Reset" in the MBUX display). Check functionality. If the complaint remains then continue with next steps Open the Dealer menu by pressing and holding down the "Home" and "Radio/Media" buttons simultaneously for approximately 8 seconds When in the Dealer menu, select "Navigation" - Then select "Delete MapData" Close the Dealer menu and reinstall the currently available NTG6 map data version from Download Manager COMAND/Hard-Disk navigation via USB Perform SCN coding of the MBUX multimedia system (A26/17) Check navigation functionality
• 10207199Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the integrated GTO and the garage door hand transmitter, the garage door hand transmitter is tested outside the vehicle. 3. The garage door hand transmitter is being aimed towards the garage door, but the vehicle is in a different position. 4. The garage door drive is old. Remedy 1. The lower level of transmission power is mainly perceived by customers who did not have any infrared windows (code 595) or all-round infrared windows (code 596) or heated windshield (code 597) in their previous model or who have another model without this special equipment in their fleet. The loss in transmission has technical reasons, i.e. a thin metal film is fitted in the windows. Please consider these codes and advise the customer accordingly! Replacing parts does not remedy the problem. 2. Perform the comparison test between the integrated GDO and the garage door hand transmitter under identical conditions. The garage door hand transmitter must be inside the vehicle and must be held at the height of the inside rearview mirror. 3. The customer instinctively aims the garage door hand transmitter towards the door. However, the transmission direction of the integrated GDO depends on the position of the inside rearview mirror, and thus depends directly on the position of the vehicle relative to the receiving antenna of the garage door drive.
• 10207198Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2. The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in this case flashes green after programming. 3. When the handheld remote control is initialized with the integrated GDO, the distance between the handheld remote control and the GDO is too long or too short. 4. The maximum programming time of the hand transmitter was exceeded. The hand transmitter switches itself off after 10s to 20s. However, the garage door opener needs up to 30s to learn the code. 5. The maximum programming time of the integrated GDO was exceeded. The integrated GDO has aborted programming unsuccessfully. 6. The GDO cannot be programmed after replacement (See #9). 7. The batteries of the hand transmitter are too weak. 8. A part of the signal was not registered correctly. 9. The GDO is not programmed to US standards. 10. Errors with Chamberlin MyQ, Liftmaster MyQ, or Craftsman AssureLink systems causing loss of synchronization. Remedy Note: The numbering of the remedies refers to the numbering of the causes. 1. Installation of a universal receiver. Order via the Homelink Hotline. 2. In the case of garage door drives with rolling code system, synchronization of the garage door drive must also be performed. 3. Keep the correct distance when initializing! This can vary between 5 and 20 cm depending on the system. If the initialization attempt is unsuccessful, repeat the initialization process, changing the distance between the hand transmitter and the mirror.
• 10207183Complaint Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Remedy 1- Read off oil level in instrument cluster and correct if necessary. 2- Perform approx. 10-15 engine starts, then clear fault codes. 3- Perform road test with vehicle. If fault code reoccurs during road test: Install new directional control valve.
• 10206077"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 Boost Pressure is Too High"" "
• 10206067MBUX multimedia system: Map data does not match with your system/the navigation system cannot be activated
• 10206063"Functional impairment of 48 V on-board electrical system "
• 10205814Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
• 10205813On vehicles with code 077 HERMES dummy module the following functions are restricted, unavailable.
• 10205812The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205811The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205810The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205809The customer may note that the Dashcam feature is inoperable with one of the following complaints:
• 10205806Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened.
• 10205804Insufficient charging or no wireless charging with iPhone 12.
• 10205803The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20, or MBUX. The contact list may not be fully populated and in some instances, the call list will display telephone numbers but no names.
• 10205801Intermittently after bus sleep the lower control panel LCP and upper control panel UCP may be panel UCP may be inoperable.
• 10205785If TRANSMISSION 725.1 9G TRONIC FACELIFT exhibits any "shift quality" concerns, vared diagnosis procedures are available to you for selected vehicle model series with STAR3 architecture,
• 10205264Trunk lid difficult to close.
• 10205247Traffic information service and posibly the voice control, nonfunctional after navigation software update.
• 10205246Vehicle positioning inaccurate/implausible.