2023 Mercedes-Benz EQS 450 4MATIC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › EQS 450 4MATIC › 2023
These records cover every 2023 Mercedes-Benz EQS 450 4MATIC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2023 Mercedes-Benz EQS 450 4MATIC. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the…
Risk and remedy
Risk
A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy
Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C-Class, E-Class, S-Class, SL, GLC, EQE SUV, EQE, EQS SUV, and EQS vehicles that were incorrectly repaired under recall 24V-115. An incorrect fuse box that was not designed for the vehicle may have been installed.
Risk and remedy
Risk
An incorrect fuse box can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Remedy
Dealers will inspect and replace the main fuse boxes, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025050003/4.
Owner complaints
7 complaints1 involved a crash
What owners report most
Latest complaints
- Forward collision avoidance › Automatic emergency braking · Service brakes
CRITICAL SAFETY DEFECT: Recurring automated ADAS sensor failure causing maximum-force phantom braking without warning or driver input. VEHICLE IDENTIFICATION: 2023 Mercedes-Benz EQS 450 4MATIC SUV (VIN: [XXX]). CHRONOLOGY OF LATEST INCIDENT: On Wednesday, XXX, at approximately 7:20 a.m. MT, I…
CRITICAL SAFETY DEFECT: Recurring automated ADAS sensor failure causing maximum-force phantom braking without warning or driver input. VEHICLE IDENTIFICATION: 2023 Mercedes-Benz EQS 450 4MATIC SUV (VIN: [XXX]). CHRONOLOGY OF LATEST INCIDENT: On Wednesday, XXX, at approximately 7:20 a.m. MT, I was driving eastbound on [XXX]. A few yards after passing directly under the Lite Rail underpass, and before entering the right lane to turn onto [XXX], the vehicle abruptly and violently engaged its brakes at full emergency force. The speed was approximately 20–30 mph. Weather was clear, daylight, with dry road conditions. DESCRIPTION OF PERFORMANCE: The vehicle executed full deceleration to a brief, sudden halt before automatically resuming forward motion. No manual reset or power cycle was required. Crucially, the roadway ahead was completely empty; no vehicles, pedestrians, or obstructions were present for at least 200 feet. No warnings, error tones, or system fault alerts appeared on the driver dashboard or MBUX screens during or after the event to explain the unprompted intervention. The violent deceleration deeply jarred both myself and my front-seat passenger. The nearest trailing vehicle was approximately 100 feet behind. A closer motorist would have resulted in an unavoidable rear-end collision. SYSTEMIC AND RECURRING DEFECT: This is the third time during three years of ownership that the vehicle has exhibited identical phantom braking behavior at this exact geographical coordinate under the Lite Rail underpass. This absolute spatial consistency indicates that the vehicle's ADAS suite (radar/cameras) is critically misinterpreting structural shadows or overhead metal as a collision hazard, creating a clear and present danger to occupants and trailing traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Visibility/wiper
The center console display (MBUX) on this 2023 EQS 450 4MATIC fails while the vehicle is in use. There is no warning lamp, chime or message first. Sometimes it flickers on and off; other times it goes fully blank and stays blank, unresponsive to touch. Owner video shows the display working and then…
The center console display (MBUX) on this 2023 EQS 450 4MATIC fails while the vehicle is in use. There is no warning lamp, chime or message first. Sometimes it flickers on and off; other times it goes fully blank and stays blank, unresponsive to touch. Owner video shows the display working and then completely blank 0.4 seconds later. When the screen is blank the rearview backup camera is unavailable. Selecting reverse produces no image at all. The rear camera image appears only on that center screen, so the failure removes the rear visibility required by FMVSS 111 and leaves the driver reversing with no camera view in parking garages, driveways and residential streets. An authorized Mercedes-Benz dealer has reproduced and confirmed the failure across five visits, from 7,916 miles in August 2025 to 20,789 miles in August 2026, with 28 days out of service. In May 2026 (RO 1410670) the dealer diagnosed fault B159211, a short circuit to ground on the data line between the head unit and the central display, removed the dashboard and replaced a harness. The technician reported that instead of removing the original short-circuited harness he cut off its connector ends, taped the exposed cables and left that harness inside the vehicle. The failure recurred ten weeks later and was recorded on video on 29 July 2026. On the most recent visit (RO 1418392, 26 August to 3 September 2026) the dealer wrote "tech confirmed customer concern," reviewed the video, and recorded fault B162997: the data line between the reversing camera and the head unit has a malfunction. The entire central display was replaced. The defect has survived a software reflash, a harness replacement and a display replacement. This vehicle was previously repurchased by the manufacturer under California lemon law for a defective rearview camera and was certified in writing as fully repaired before resale. The vehicle, the video and all repair orders are available for inspection on request.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact leased a 2023 Mercedes-Benz EQS 450 X4. The vehicle was a dealer sale. After returning the lease vehicle to the dealer, he was informed the odometer closure was not available during the drop-off and it would be emailed. The contact stated that the vehicle was returned…
Odometer Fraud. The contact leased a 2023 Mercedes-Benz EQS 450 X4. The vehicle was a dealer sale. After returning the lease vehicle to the dealer, he was informed the odometer closure was not available during the drop-off and it would be emailed. The contact stated that the vehicle was returned with the mileage at 17,000. The inspection report also indicated that the odometer reading was 17,000. The contact received a bill that indicated that the mileage was 7,000. The finance office was contacted, and they informed him to return to the dealer. The dealer indicated that the discrepancy was not his problem. The police were contacted, and a report was filed.
- Forward collision avoidance › Automatic emergency braking
Several times, the car's "panic braking" has randomly slammed the brakes and tightened the seat belt. After the first few times, I took it to Mercedes and they re-uploaded software which was hard for them for some reason. It fixed the problem. Luckily, I had always been on small streets. But…
Several times, the car's "panic braking" has randomly slammed the brakes and tightened the seat belt. After the first few times, I took it to Mercedes and they re-uploaded software which was hard for them for some reason. It fixed the problem. Luckily, I had always been on small streets. But today, the panic braking happened again, only this time, I was on a major road (4 lanes at 35 mph) and, with nothing around me, no cars in front of me, the panic braking and seatbelt tightening happened so violently that I was thrust forward with enough force to hurt my hip. Nothing severe no doctors needed. I will take it back into Mercedes for another review but what if there had been someone behind me or I hadn't been wearing my seat belt. I would have been hit hard or gone through the windshield. (I was wearing my seatbelt and always do). This has happened at least 5 times since I've owned it.
- Engine · Unknown or other · Visibility/wiper
On the date of purchase, while driving approximately 50 mph, the vehicle’s hood opened unexpectedly, obstructing my visibility and causing the vehicle to leave the roadway and enter a ditch. State Police responded, and the vehicle was towed immediately. This incident presents a serious safety defect. The is vehicle is certified by Mercedes Benz and purchased from Mercedes Benz Dealer.
- Electrical system · Fuel/propulsion system
While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by…
While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by the vehicle or the station. A technician dispatched by the charging network was unable to remove the connector using standard release protocols. The technician confirmed the equipment had failed and was forced to use physical leverage to pry the fused connector off, resulting in the fracture of the vehicle's charging receptacle. I couldn't charge the vehicle anymore and so I took it to the Mercedes dealership. The certified manufacturer diagnosis confirmed the failure was caused by a "loose connection" and thermal defect in the external charging station cable, not the vehicle. The high-voltage receptacle was destroyed. This failure mode presents a critical safety risk of fire and entrapment, as the vehicle could not be disconnected or moved during the thermal event.
- Structure › Body · Unknown or other
My panoramic sunroof shattered with no warning and no apparent impact. It exploded outward, while traveling at a high speed on the highway. It was late and there were no other vehicles on the road at the time. I was not near an overpass.
Every Mercedes-Benz EQS 450 4MATIC model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.