2024 Mercedes-Benz Esprinter
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Esprinter › 2024
These records cover every 2024 Mercedes-Benz Esprinter. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2024 Mercedes-Benz Esprinter. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz eSprinter vehicles. The welds on the helical gear within the rear axle drivetrain may fail, causing a loss of drive power.
Risk and remedy
Risk
A loss of drive power increases the risk of a crash. In addition, drivetrain failure can result in a vehicle rollaway if the parking brake is not applied, increasing the risk of a crash or injury.
Remedy
Dealers will replace the rear axle electric drivetrain, free of charge. Owner notification letters were mailed May 5, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is V3ESCHWEI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz eSprinter vehicles. Due to a software error in the electronic stability program (ESP), the force required to stop the vehicle may increase, possibly requiring an extended distance to stop.
Risk and remedy
Risk
Extended stopping distance can increase the risk of a crash.
Remedy
Dealers will update the ESP control unit software, free of charge. Owner notification letters were mailed June 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3EBOOSTF.
Owner complaints
2 complaints
What owners report most
Latest complaints
- Power train
The Rear Axle Drivetrain Assembly failed. Specifically, a critical structural fastener (bolt) associated with NHTSA Recall #25V090 (MBUSA #2025020010) completely detached from the rear axle. The vehicle is currently in my possession and the failed component/repair is photographed. The detachment of…
The Rear Axle Drivetrain Assembly failed. Specifically, a critical structural fastener (bolt) associated with NHTSA Recall #25V090 (MBUSA #2025020010) completely detached from the rear axle. The vehicle is currently in my possession and the failed component/repair is photographed. The detachment of this structural bolt caused a complete loss of propulsion while the vehicle was in a commercial driveway. Had this occurred minutes earlier during my 500-mile round trip on the I-95 highway, it would have resulted in a catastrophic drivetrain separation or axle lock-up at highway speeds (65+ mph). This posed a fatal risk to myself, my passengers, and other motorists. The failure was confirmed and documented by an independent service center (Crown Auto, [XXX] ) and subsequently confirmed by an authorized Mercedes-Benz dealer (Mercedes-Benz of White Plains). White Plains issued a strict "Do Not Drive" order and dispatched emergency roadside assistance to transport the vehicle. The vehicle has been inspected by Mercedes-Benz of White Plains (authorized manufacturer representative) and Crown Auto. I have photographic evidence of the failed component prior to the re-repair. Mercedes-Benz of El Cajon (the originating dealer) has also been provided with photographic evidence but has refused to acknowledge the failure. No warning lamps or messages appeared prior to the failure. The first symptom was a complete loss of propulsion and a "spinning" sensation from the rear axle upon arriving in Queens. This lack of warning is particularly dangerous as the vehicle gave no indication of the impending structural failure during a 500-mile highway journey. The Service Director at the originating dealership, Ernie Serrano, initially denied the existence of the safety recall in writing and subsequently suggested that I misrepresent the nature of the failure to avoid a 'failed recall' record. This suggests a systemic attempt to hide safety-critical repair failures from the manufacturer a INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
- Electrical system · Structure
The contact owns a 2024 Mercedes-Benz E Sprinter. The contact stated that while driving at 10 MPH, there was an abnormally loud sound coming from the passenger’s side of the vehicle. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road and turned…
The contact owns a 2024 Mercedes-Benz E Sprinter. The contact stated that while driving at 10 MPH, there was an abnormally loud sound coming from the passenger’s side of the vehicle. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road and turned off the vehicle for an hour. The vehicle was then restarted and worked as intended; however, after the vehicle was parked in a public parking lot, several undisclosed electrical failures occurred. A dealer was contacted. The vehicle was towed to the dealer, and it was determined that the A-frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 22,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009855Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" present in engine control unit. Cause These faults can be set if: 1. A leakage upstream of the exhaust gas turbocharger causing a to high EGR rate. 2. Carbonized parts, e.g., the intake module, housing intermediate flange on high-pressure EGR valve (assembly of exhaust pressure sensor P3) or the intake ports also let through too little air. 3. The air filter has been highly soiled, incorrectly positioned or has a deformation.
- 11009854Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.
- 11007083Complaint "Unable to calibrate battery, see Operators Manual." "Calibrate battery to ensure max. range is achieved, start charging process up to 100%". Remedy: Standard calibration is necessary. "Calibrate battery to ensure max. range is achieved, charging time extension: start XX min AC charging up to 100%". Remedy: Special calibration is necessary. "Battery calibration necessary, start AC charging up to 100% for state of charge: max. 15%; outside temperature: min. 15 C". Remedy: Special calibration is necessary. Cause The eSprinter 2.0 (model series 907) is equipped with a high-voltage battery with LFP (lithium iron phosphate) technology. This stands out in comparison to the NMC technology (lithium nickel manganese cobalt oxide) through its particularly long service life but it has to be calibrated regularly to achieve a precise SOC and range forecast. Ideally, along with the automatic calibration, a special calibration should also be conducted 2 times a year. Remedy Automatic/standard calibration of high-voltage battery Conducted automatically during every charging process up to 100% and it does not need to be triggered. Requirements for special and manual calibration: The driver can wait for the calibration-related extended charging time to be completed. The outside temperature is at least 15 C. The state of charge is less than 15%. High-voltage battery charged up to 100%. With automatic calibration the high-voltage battery has to be charged with AC. With manual calibration, DC charging is also an option. Check if a departure time is preset that is reached before the end of the charging time (including charging time extension) and, where possible, deactivate it. Check if the maximum state of charge is set to 100%. Check if, during calibration, an electrical consumer was used or if the power supply was switched on. Where possible, avoid any strong cooling of the vehicle or re-arrange the time of the calibration until the weather conditions are more favorable.
Every Mercedes-Benz Esprinter model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.