2023 Nissan Ariya
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Nissan › Ariya › 2023
These records cover every 2023 Nissan Ariya. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2023 Nissan Ariya. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The inverter software may misdiagnose an error, which can shut down the EV system, resulting in a loss of drive power.
Risk and remedy
Risk
An unexpected loss of drive power increases the risk of a crash.
Remedy
Dealers will inspect the vehicle's inverter software version and update the software, if necessary, free of charge. Owner notification letters were mailed September 12, 2024. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R24A8.
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Risk and remedy
Risk
An unexpected loss of drive power increases the risk of a crash.
Remedy
Dealers will replace the front traction motor assembly, free of charge. Owner notification letters were mailed July 26, 2024. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R24A3.
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The inverter software may detect a short circuit and shut down the EV system, resulting in a loss of drive power.
Risk and remedy
Risk
An unexpected loss of drive power increases the risk of a crash.
Remedy
Dealers will reprogram the inverter software, free of charge. Owner notification letters were mailed October 20, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R23C6.
Owner complaints
45 complaints1 involved a crash
What owners report most
Latest complaints
- Steering
We drove about 20 miles this past Saturday and parked the car. It was the 3rd time we had stopped and parked. We went into a house to potentially purchase and when returned we started the car and put it in reverse and it would not move. The screen read low power mode and would not move. The front…
We drove about 20 miles this past Saturday and parked the car. It was the 3rd time we had stopped and parked. We went into a house to potentially purchase and when returned we started the car and put it in reverse and it would not move. The screen read low power mode and would not move. The front passenger side wheel was turned to the far right and tilted. When putting it drive the wheel would straighten , but when putting in reverse it would do the same thing. Car was towed to the Nissan dealer and told the tie rod was broken.
- Electrical system
The 12V battery failed and it smelled like rotten eggs releasing toxic fumes. I've been researching this is a common issue on the nissan ariya 2023.
- Electrical system · Fuel/propulsion system · Power train
On [XXX], my vehicle experienced a severe malfunction while charging at an EVgo station located at the [XXX] shopping center on the Olson 350kW charger. Upon attempting to operate the vehicle after the charging session, the "EV System Off" warning triggered, causing a total failure of the vehicle…
On [XXX], my vehicle experienced a severe malfunction while charging at an EVgo station located at the [XXX] shopping center on the Olson 350kW charger. Upon attempting to operate the vehicle after the charging session, the "EV System Off" warning triggered, causing a total failure of the vehicle to engage its powertrain. Mind you, the charge got the vehicle to 96%. A subsequent inspection revealed that the vehicle's original 12V auxiliary battery had dropped to a critically low 10 V while the car itself remained at 96%. Even after jumpstarting the car and completely replacing the failed unit with a brand new battery from AutoZone, the persistent error message remained, indicating a deeper malfunction within the high-voltage power distribution system (such as the battery junction box, contactors, or inverter software control) induced during the high-power charging session. The vehicle and its components are available for inspection upon request. This failure put my safety and the safety of others at risk because it left the vehicle completely immobilized and stranded at a high-voltage charging stall in a busy public shopping center, creating a hazardous obstruction and exposing me to active traffic within the parking facility. The problem has since been confirmed by an authorized service provider, as the vehicle had to be towed directly to the Mossy Nissan dealership here in Houston for diagnostic testing. Aside from the dealership, the vehicle has not yet been inspected by the manufacturer's corporate investigators, police, or insurance representatives. Prior to the complete failure, there were no advance symptoms; the "EV System Off" warning lamp and message appeared suddenly on the dashboard today immediately after disconnecting from the charger. I paid $286.59 for a new battery(receipt attached) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
Following a manufacturer-authorized warranty repair on the reduction gear, the front subframe and suspension mounting hardware were left unsecured. An authorized Nissan dealership inspected the vehicle, reproduced the issue, and officially confirmed that these critical structural components are…
Following a manufacturer-authorized warranty repair on the reduction gear, the front subframe and suspension mounting hardware were left unsecured. An authorized Nissan dealership inspected the vehicle, reproduced the issue, and officially confirmed that these critical structural components are loose. The vehicle exhibits severe mechanical clunking and knocking noises, which began immediately after the initial repair. Operating the vehicle with a loose subframe creates an imminent risk of component separation or sudden loss of steering control. The vehicle is fully intact and available for immediate inspection upon request.
- Power train
My Nissan Ariya has an abnormal, high-pitched, cicada-like noise during acceleration. The noise appears to be associated with the electric propulsion system, electric motor, reduction gear, or another related drivetrain component, although the exact source has not been diagnosed. The vehicle is…
My Nissan Ariya has an abnormal, high-pitched, cicada-like noise during acceleration. The noise appears to be associated with the electric propulsion system, electric motor, reduction gear, or another related drivetrain component, although the exact source has not been diagnosed. The vehicle is available for inspection upon request, and I can demonstrate the noise under the conditions in which it occurs. The abnormal noise raises concern about a potential defect in the vehicle’s electric propulsion or drivetrain system. If the noise is caused by a failing component, the underlying issue could potentially worsen and affect vehicle operation while driving. This is particularly concerning during acceleration in traffic, where reliable and predictable vehicle performance is important. I am reporting the issue so that it can be investigated to determine whether it presents a safety risk. The vehicle was presented to a dealer for evaluation. The abnormal noise was reproduced during the inspection. However, technician claimed that this noise is normal in electric vehicles. To date, the vehicle has been inspected by Gerald Nissan of Naperville. No formal determination of the cause of the noise has been provided. I am submitting this complaint to request further investigation into the potential defect. I have not observed any warning lights or dashboard messages associated with this issue. The primary symptom is an abnormal, high-pitched, cicada-like noise that occurs during acceleration. I first noticed the issue around XXX at approximately 25K miles. The noise persisted ever since.
- Power train
My 2023 Nissan Ariya was making a cicada/whining sound under low acceleration. This was found by my local Nissan dealer to be a defect with the reduction gear. The dealership replaced the reduction gear under the powertrain warranty. This issue was present at just under 50,000 miles. Without…
My 2023 Nissan Ariya was making a cicada/whining sound under low acceleration. This was found by my local Nissan dealer to be a defect with the reduction gear. The dealership replaced the reduction gear under the powertrain warranty. This issue was present at just under 50,000 miles. Without replacement, the component could fail entirely leading to a total loss of power to the wheels, posing a safety risk while driving. There were no warning lamps on or any indication of a failing component other than the sound getting gradually louder. It took some research to figure out if the sound was normal or not. If I had not researched and inquired with my dealer, the problem would have gone unchecked and put me in danger of losing power while driving.
- Electrical system · Power train
A 2023 Nissan Ariya developed a grinding/noise condition. An initial dealership repair did not correct it. The vehicle was promptly returned. Subsequent diagnosis involved the traction-motor/drivetrain area, and Nissan ultimately authorized substantial warranty work involving replacement/repair of…
A 2023 Nissan Ariya developed a grinding/noise condition. An initial dealership repair did not correct it. The vehicle was promptly returned. Subsequent diagnosis involved the traction-motor/drivetrain area, and Nissan ultimately authorized substantial warranty work involving replacement/repair of the traction motor and associated components. The vehicle remained out of service for an extended period while additional leakage was reportedly identified.
- Unknown or other
The vehicle EV systems keeps going off and having us stranded on major highways - this an ongoing issue and has not been resolved by Nissan
- Electrical system
The contact owns a 2023 Nissan Ariya. The contact stated that while driving 75 MPH and attempting to accelerate, the vehicle failed to respond and lost automotive power. There was no warning light illuminated. The contact pulled over to the side of the road, restarted the vehicle, and continued…
The contact owns a 2023 Nissan Ariya. The contact stated that while driving 75 MPH and attempting to accelerate, the vehicle failed to respond and lost automotive power. There was no warning light illuminated. The contact pulled over to the side of the road, restarted the vehicle, and continued driving. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 23V657000 (ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 21,000.
- Unknown or other
I am filing a safety complaint regarding my 2023 Nissan Ariya involving an apparent failure of the 12-volt battery and/or electrical system. While parked overnight in my driveway, powered off, and not plugged in nor charging, the front battery/engine compartment began sizzling, overheating, and…
I am filing a safety complaint regarding my 2023 Nissan Ariya involving an apparent failure of the 12-volt battery and/or electrical system. While parked overnight in my driveway, powered off, and not plugged in nor charging, the front battery/engine compartment began sizzling, overheating, and producing smoke. The heat caused internal damage and disabled the vehicle. This created a serious fire risk because the incident occurred at my home while the vehicle was unattended and inactive and it happened without any earlier signs or warning. My battery health was checked by the repair shop at the dealership within the last 5 months. The malfunction could have caused a vehicle or house fire and endangered nearby occupants and property. The vehicle is currently at King Windward Nissan in Hawai‘i for inspection and repairs, and a Nissan Consumer Affairs case has been opened. Anecdotally, I have heard from 4 other Nissan Ariya owners in Hawai'i who have experienced similar battery failures with their Nissan Ariyas within the first two-years of purchase.
- Electrical system
The vehicle’s EV system and related electrical components appear to be malfunctioning, causing repeated “EV System Off” error messages and rendering the vehicle inoperable. The vehicle is currently at the dealership and available for inspection upon request. The defect created a significant safety…
The vehicle’s EV system and related electrical components appear to be malfunctioning, causing repeated “EV System Off” error messages and rendering the vehicle inoperable. The vehicle is currently at the dealership and available for inspection upon request. The defect created a significant safety risk because the vehicle became unreliable and could unexpectedly fail to operate, leaving me stranded and without dependable transportation. This placed both myself and others at risk, especially if the failure occurred while driving or in traffic. Yes, the issue has been repeatedly reproduced and confirmed by the Nissan dealership. The vehicle has been towed to the dealership approximately five times for the same or substantially similar issue, and multiple repair attempts and part replacements have been made. The vehicle has been inspected by the Nissan dealership and Nissan Consumer Affairs has been notified on multiple occasions. Repairs and diagnostics were performed between March 20, 2026 and April 10, 2026, and the same issue reoccurred again on May 19, 2026. Yes, warning messages appeared prior to the failures, specifically the “EV System Off” warning message. These symptoms first began prior to the initial repair period in March 2026 and have continued to reoccur despite repair attempts.
- Service brakes
At approximately 18,500 miles, my 2023 Nissan Ariya experienced a brake system failure while driving. The vehicle exhibited abnormal braking behavior and reduced braking performance, creating a serious safety concern. I was able to safely stop the vehicle, but the failure could have resulted in an…
At approximately 18,500 miles, my 2023 Nissan Ariya experienced a brake system failure while driving. The vehicle exhibited abnormal braking behavior and reduced braking performance, creating a serious safety concern. I was able to safely stop the vehicle, but the failure could have resulted in an accident. The vehicle was taken to a Nissan dealership for inspection. The diagnosis revealed severe and premature wear of the rear brake pads and significant damage to the rear rotors. The dealership also recommended replacement of the entire rear brake assemblies, not just standard wear components. The total repair estimate is approximately $3,800. Safety Concern: This failure occurred at very low mileage. In an electric vehicle with regenerative braking, brake components should last significantly longer under normal conditions. The extent of damage and need for full brake assembly replacement suggests a potential mechanical or electronic defect, such as a caliper malfunction or braking system issue. This was not normal wear and tear. The failure occurred during operation and posed a direct safety risk due to compromised braking ability. Manufacturer Response: The dealership has indicated the issue may not be covered under warranty, classifying it as wear-related. However, the severity and early failure strongly indicate an underlying defect rather than routine wear. I have contacted Nissan Corporate claims for further resolution. When visually inspecting the car the rotors were irregularly worn and the brake lines had burst spilling break fluid all over the rear innner tire .
- Power train
Recently I been hearing a clicking noise every time I come to a complete stop and when I take off again. It started happening recently. After I hear the click noise coming from the middle of the front of my car, the wheel feels like it’s spinning just a little bit before coming to a stop.
- Electrical system · Fuel/propulsion system
At low speeds after startup, the car automatically shifts from drive into neutral. The car will be locked in neutral, not letting you put it in park, drive, or reverse. To get the car back into drive, you must come to a complete stop, turn the car off, back on, and floor the accelerator. Failure to…
At low speeds after startup, the car automatically shifts from drive into neutral. The car will be locked in neutral, not letting you put it in park, drive, or reverse. To get the car back into drive, you must come to a complete stop, turn the car off, back on, and floor the accelerator. Failure to floor the accelerator will lead to the car getting stuck in neutral again. I have pulled out into traffic on numerous occasions and had the car die in the middle of the road, forcing me to come to a stop and fully turn it back on, sometimes multiple times. No warning messages appear.
- Electrical system
The car was unable to move when started up and displayed a warning that said "Service EV system." The car is within the initial 3 year warranty and has under 20,000 miles.
- Engine
The contact owns a 2023 Nissan Ariya. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lost motive power. The contact became aware of smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to an independent…
The contact owns a 2023 Nissan Ariya. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lost motive power. The contact became aware of smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that oil was leaking from the vehicle, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact later went to the dealer; however, the vehicle was not taken to the dealer for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
- Electrical system
DEFECTIVE COMPONENT & FAILURE MODE The vehicle suffered a failure in the 12-volt battery system, potentially involving the DC-to-DC Converter or the associated charging logic. This malfunction caused the lead-acid 12V battery to be severely overcharged and boiled while the vehicle was plugged in…
DEFECTIVE COMPONENT & FAILURE MODE The vehicle suffered a failure in the 12-volt battery system, potentially involving the DC-to-DC Converter or the associated charging logic. This malfunction caused the lead-acid 12V battery to be severely overcharged and boiled while the vehicle was plugged in and parked. CATASTROPHIC SAFETY HAZARD The failure resulted in the release of highly toxic and flammable gases into an enclosed residential space (my garage), posing an immediate, life-threatening risk: TOXIC GAS POISONING: The boiling battery released a massive amount of Hydrogen Sulfide gas, identified by the distinctive, strong rotten-egg odor. H2S is a cellular asphyxiant and is fatal at high concentrations. EXPLOSION/FIRE RISK: The boiling battery also released highly flammable Hydrogen H2 gas, creating an explosion hazard inside the closed structure of the home. CHRONOLOGY OF EVENTS Tues, 11/11/25 (approx. 5:00 PM): Noticed strong rotten-egg smell in the garage while the vehicle was charging. 5:30 PM: Called local gas company due to fear of a gas leak. 6:30 PM: The smell was still strongly detectable, indicating dangerous lingering concentrations. Suspecting the car, immediately unplugged. 7:00 PM: Identified the car as the source and moved the immobilized vehicle outside. 9:05 PM: Contacted Poison Control due to chemical inhalation/exposure risk. (immediate / risk of delayed symptoms). MANUFACTURER CONTACT & CURRENT STATUS Manufacturer Contact: I have notified Nissan Consumer Affairs of the safety hazard and received Case Number: 55990119. Current Status: The vehicle is currently immobilized and will be sent to dealership for repair. The defective components (battery and converter) are intact. Medical Status: I sought medical consultation and am monitoring for delayed neurological or respiratory effects (pulmonary edema) known to occur after H2S exposure.
- Power train
The contact owns a 2023 Nissan Ariya. The contact stated that while driving at an undisclosed speed, there was a loud thud coming from the vehicle. There was no warning light illuminated. The contact stated that while attempting to inspect the vehicle, the vehicle restarted while in park, and…
The contact owns a 2023 Nissan Ariya. The contact stated that while driving at an undisclosed speed, there was a loud thud coming from the vehicle. There was no warning light illuminated. The contact stated that while attempting to inspect the vehicle, the vehicle restarted while in park, and unexpectedly rolled away. The contact was able to quickly re-enter the vehicle and stop the vehicle. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 77,000.
- Electrical system · Power train
I had just left the [XXX] on the [XXX] when our Ariya suddenly lost power at highway speeds. It felt like a very dangerous situation, because there are very long distances between exits in this area, and the shoulder is somewhat narrow in spots. The high voltage battery had been DC fast charged to…
I had just left the [XXX] on the [XXX] when our Ariya suddenly lost power at highway speeds. It felt like a very dangerous situation, because there are very long distances between exits in this area, and the shoulder is somewhat narrow in spots. The high voltage battery had been DC fast charged to 95% at said service area minutes earlier. But the display suddenly went to 0%, turtle mode appeared, and the message “Warning Service EV System” showed on the display. For some reason, the windshield wipers also activated momentarily, despite it being a clear summer day. It was not possible to maintain speed, as the car had a power limit of about 10%. I was fortunate that we were able to limp the ~10 miles to the next exit behind a very slow RV. However, the car slowed down dramatically when going uphill. It was a very white knuckle experience. Once we made it off [XXX], I was able to slowly coast into a gas station parking lot and collect myself. I tried turning off the car and turning it back on, but the message did not go away. Since I also carry tools when traveling, I then tried disconnecting the 12 volt battery for a minute and reconnecting it. Fortunately, that made the error go away. Having a suspicion that the 12 volt battery could be at fault, I replaced the OEM flooded lead acid battery with an AGM battery at my own expensive. The next day, I took the vehicle to Poughkeepsie Nissan in Wappingers Falls, NY to be looked at. The write up is included with the submission. The dealer was not able to duplicate the issue, but they did see error codes stored within the car’s computers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
my car isnt listed for a current recall but should considering the software update does not match. Recall Reference: P4A30, P4A31 should have included my call as i dont have that update. Update 283C36PA5E is before the one shown in the recall.
- Back over prevention · Power train · Vehicle speed control
The contact owned a 2023 Nissan Ariya. The contact stated that, while pulling out of an end parking space, the driver made a third-point turn. While reversing, the vehicle suddenly stopped. The corner of the vehicle hit a pillar. The driver looked into the camera. There were no objects in the…
The contact owned a 2023 Nissan Ariya. The contact stated that, while pulling out of an end parking space, the driver made a third-point turn. While reversing, the vehicle suddenly stopped. The corner of the vehicle hit a pillar. The driver looked into the camera. There were no objects in the camera view. There was no alert activated. The contact pulled back into the parking spot with her foot on the accelerator pedal. The vehicle suddenly accelerated to 40 MPH, jumped the curb, hit a young tree, a dumpster, and an electrical box. There were no warning lights illuminated. While exiting the vehicle, there was an abnormally loud revving sound. Prior to the failure, the vehicle failed to shift into reverse. There was a symbol of two vehicles. The vehicle restarted and worked as designed. There were no reported injuries, airbags did not deploy, fire or police report was filed. The vehicle was towed to a tow lot. The vehicle was deemed a total loss. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but assistance was provided. The failure mileage was 59,000.
- Wheels
Vehicle tires last less than 10k miles before tread depth is unsafe. I have complained to Nissan and they take no responsibility despite being the company that selected these tires, and there are multiple instances of failure for this vehicle. I should not have to buy new tires on a $60k car with less than 10k miles on it.
- Forward collision avoidance › Adaptive cruise control · Steering
I am writing to formally report a series of safety concerns I have encountered with my Nissan vehicle. These issues have been brought to the attention of both the service department and Nissan directly, but they remain unresolved. I believe these defects pose significant safety risks, not only for…
I am writing to formally report a series of safety concerns I have encountered with my Nissan vehicle. These issues have been brought to the attention of both the service department and Nissan directly, but they remain unresolved. I believe these defects pose significant safety risks, not only for me as the driver but also for others on the road. Below is a detailed account of the problems: Spontaneous Locking and Unlocking: The vehicle intermittently locks and unlocks itself without any input from me. This issue compromises security and creates a potential safety hazard while driving or when the vehicle is parked. Malfunctioning Steering Wheel Controls: The steering wheel controls often become unresponsive and freeze, particularly during the use of cruise control. This prevents me from canceling cruise control unless I press the brakes abruptly, which could lead to unsafe situations on the road. Melting Dashboard Emitting Toxic Vapors: The dashboard of the vehicle begins to melt during driving, releasing vapors that are extremely toxic and irritating. This is a serious health concern, as the vapors affect the air quality within the vehicle and could impair my ability to operate the vehicle safely. Inadequate Door Seals: The door seals are unusually thin and fragile, causing them to break easily. This not only impacts the structural integrity of the vehicle but also creates potential exposure to external elements, affecting the vehicle's safety and functionality. Given the severity of these issues, I request an investigation to determine if these defects are common among similar vehicles and if they warrant a recall. The safety of myself, my passengers, and others on the road is at risk due to these defects, and I believe action is necessary to prevent accidents or injuries. Please feel free to contact me if further details or documentation are required. I appreciate your attention to this matter and look forward to your response.
- Electrical system · Engine · Power train
This is the fourth time this has happened to us during normal driving. I pulled out onto a highway and suddenly with no prior warning, the car lost all power and went into what I can only describe as a "limp mode" and wouldn't go above 5 mph. I had to quickly pull off the road as traffic was…
This is the fourth time this has happened to us during normal driving. I pulled out onto a highway and suddenly with no prior warning, the car lost all power and went into what I can only describe as a "limp mode" and wouldn't go above 5 mph. I had to quickly pull off the road as traffic was catching up at highway speed. The dashboard flashed "Malfunction, see owners manual" and we had an orange triangle with an exclamation point as well as a circle with exclamation point with a wrench next to it. The traction control light and car with exclamation point were also lit up. After limping to a cross road we turned the car completely off for 5 min and when we restarted it, it worked normally. The same thing happened July 25, 2024 and I had the car in the dealership. They said they could not recreate the issue even though I showed them video of the dashboard acting strangely. The service manager said he believed something had blocked the front bumper sensor and that it should be fine now. We have already performed both software updated recalls and since then, it has happened to us twice more. The battery was at around 80%, had just been driven by my wife for around 30 min with no issues, was turned off in the driveway for about 15 min and then we left again. It was extremely cold during this issue (temps around 10 degrees F), but this has also happened during normal temps in the summer and fall.
- Electrical system · Engine · Power train
Car losing power while driving, and powering down to zero. Also slowly goin backwards while in standard drive mode. Dealership has been troubleshooting for 3 weeks and not fix has been found.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006972DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT IN THE TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The customer experiences an issue with the NissanConnect Service remote commands, AND Any of the following DTCs are displayed as CRNT in the Telematics Control Unit (TCU): B2E4B-06 B2E60-06 B2E61-06 HINT: These DTCs are caused by an issue with a cloud-server that is related to the TCU. ACTION 1. Do NOT replace the TCU. Replacing the TCU will not resolve the concern. 2. Send an email to NTB21-037@Nissan-Usa.com. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
- 11006968SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin is no longer active. Please discard previous versions of NTB20-075.
- 11006469***** Campaign Summary ***** Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain 2023 Nissan ARIYA vehicles identified in Service Comm and DBS National Service History. On affected vehicles, the current sensor inside the battery junction box may detect a gap in the current ripple frequency of the motor while operating at high speeds. The misdiagnosis results in the inverters Power Electronics Box (PEB) taking a protective measure by cutting the motors torque. If this issue occurs, affected vehicles may experience fail-safe mode resulting in a sudden loss of motive power without prior warning, increasing the risk of a crash. In this condition, a malfunction indicator lamp (MIL) and a warning message EV System OFF will illuminate on the instrument cluster display. The fail-safe mode is released after the vehicle is completely powered off, allowing for a possible restart. Dealers will inspect affected vehicles and verify whether the vehicle received the inverter software reprogram from campaign R23C6 which improved fail-safe protocols. If campaign R23C6 reprogram was performed, no other action is necessary. If campaign R23C6 reprogram was not performed, the dealer will reprogram the inverter to improve fail-safe protocols. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history Open Campaign I.D. R24A8 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available.
- 11006461VOLUNTARY SAFETY RECALL CAMPAIGN 2023 ARIYA; BATTERY JUNCTION BOX Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary safety recall campaign on certain specific model year 2023 ARIYA vehicles to check the program version of the Inverter and if necessary, reprogram the Inverter to update the Battery Junction Box operation. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number R24A8 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealers responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealers inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
- 11004976INTELLIGENT AROUND VIEW MONITOR CAMERA CALIBRATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004967BCM SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004966INTELLIGENT KEY UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004964REAR DOOR ALERT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004145INTELLIGENT AROUND VIEW MONITOR CAMERA CALIBRATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002534HV BATTERY DTCS STORED IN THE BMS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002533LICENSE PLATE BRACKET INSTALLATION ON FRONT FASCIA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 1100165112 VOLT BATTERY CHARGING LOGIC SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001208AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10251545Steering Wheel Replacement Voluntary Service Campaign *****Dealer Announcement***** Nissan has reclassified and expanded the previously announced quality action (P3A02) for new vehicle inventory as a Voluntary Service Campaign to replace the steering wheel on specific 2023 Nissan ARIYA vehicles identified in Service Comm and DBS National Service History. On affected vehicles, the sensor mat in the steering wheel may have been damaged and could fail to detect the drivers hands on the steering wheel during use, resulting in a hands-on warning message and then disengagement of the Pro Pilot Assist while the driver is holding the steering wheel. On affected vehicles, the Nissan dealer will replace the steering wheel. *****What Dealers Should Do***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History Open Campaigns I.D. P3A32. New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Dealers are requested to remedy any affected vehicles in dealer new or pre-owned inventory to ensure customer satisfaction. 3. Dealers should use NTB24-013 to correct any vehicles subject to this campaign. 4. Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
- 10251539VOLUNTARY SERVICE CAMPAIGN 2023 ARIYA; STEERING WHEEL REPLACEMENT INTRODUCTION Nissan is conducting this voluntary service campaign on certain specific model year 2023 ARIYA vehicles to replace the steering wheel. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number P3A32 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealers inventory.
- 10249932SIDE RADAR ALIGNMENT SERVICE INFORMATION The SERVICE INFORMATION in this bulletin can be used in conjunction with the ESM if experiencing difficulty while performing Side Radar alignment, including but not limited to the following DTCs: C1E50-54 - SIDE RADAR ALIGNMENT C1E50-78 - SIDE RADAR ALIGNMENT C1ED0-54 - SIDE RADAR ALIGNMENT C1ED0-78 - SIDE RADAR ALIGNMENT C1E10-54 - SIDE RADAR ALIGNMENT C1E10-78 - SIDE RADAR ALIGNMENT C1E90-54 - SIDE RADAR OFF-CENTER C1E90-78 - SIDE RADAR OFF-CENTER To increase the chance of successful completion of Side Radar alignment, follow the recommendations below: Ideal road conditions are long, straight two (2) lane roads with minimal stop signs/signals and some structures along the sides of the roads. Keep speeds between 20-40 MPH and avoid interstates. Minimize stops. Minimize driving below 13 MPH. Utilize a USB cable to connect CONSULT 4 to the VI. A continuous internet connection is not required to complete the alignment, only to start it. Side Radar LH and RH alignment may not proceed at the same rate to 100%. Continue Side Radar alignment if only one (1) LH or RH side displays 100% until BOTH LH and RH sides display 100%. HINT: If the above conditions are being met, the alignment will take approximately 30 minutes.
- 10249927MOONROOF CENTER BRACKET ADJUSTMENT IF YOU CONFIRM A rattle noise from the center moonroof area when driving on rough roads. ACTION Use the SERVICE PROCEDURE in this bulletin to inspect and, if necessary, adjust the Moonroofs Center Reinforcement Support.
- 10246446ADAS DTC SERVICE INFORMATION SERVICE INFORMATION If one or more of the following ADAS (Advanced Driver Assistance System) DTCs are stored, but continue to be current after the vehicle is turned OFF (IGN OFF) and then back to Ready Mode (IGN ON), C1F90-97 ADAS control unit 2 circuit C1F05-49 Front camera unit C1F05-97 Front camera unit C1F05-04 Front camera unit U19BC-87 CAN comm err (Side radar rear LH) U19BD-87 CAN comm err (Side radar rear RH) U19C2-87 Ethernet circuit ERROR(AVM) U19C7-87 Ethernet comm err (HD map module) U19C6-87 Ethernet comm err (Front camera) C21F6-49 Camera C258E-86 Steering Angle Sensor C2500-49 Camera unit malf C2506-49 Front camera unit U2159-87 CAN communication error (steering control unit) C2540-04 Backup mode C1F95-11 System BU func power supply circ AND Will not erase and there are no other symptoms identified, refer to the SERVICE PROCEDURE on page 2.
- 10246443INTELLIGENT AROUND VIEW MONITOR CAMERA CALIBRATION SERVICE INFORMATION If any Around View Monitor (AVM) camera (front, sides, or rear) and/or the AVM Control Module is replaced, camera calibration is required. The SERVICE PROCEDURE in this bulletin can be used in conjunction with the ESM and CONSULT 4 procedures for additional clarification when performing AVM camera calibration. Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > INTELLIGENT AROUND VIEW MONITOR > BASIC INSPECTION > CALIBRATING CAMERA IMAGE (INTELLIGENT AROUND VIEW MONITOR) > WITH ProPILOT PARK
- 10246439HV BATTERY DTCS STORED IN THE BMS IF YOU CONFIRM One or more of the following DTCs are stored in the HV BATTERY or High Voltage Battery 2 in the BMS (Battery Management System): DTC P1B01-62 for Cell voltage circuit is stored as PAST and does return as CURRENT when erased, OR DTCs P1B30-11, P1B39-11, P1B3A-11, P1B3B-11, P1B31-11 to P1B36-11; all for Module temperature sensor, AND/OR DTCs P1B60-12, P1B69-12, P1B6A-12, P1B6B-12, P1B61-12 to P1B68-12; all for Cell voltage circuit. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the HV BATTERY and HIGH VOLTAGE BATTERY 2.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242157FRONT PASSENGER INSTRUMENT LOWER COVER FITMENT IF YOU CONFIRM The front passenger (RH) side instrument lower cover hangs low causing poor fitment and appearance (Figure 1 and Figure 2). ACTION Follow the SERVICE PROCEDURE on page 2 to trim the instrument lower cover for proper fitment.
- 10242150WIRELESS CHARGING PAD HAS INTERMITTENT OPERATION WITH APPLE IPHONE 12 OR NEWER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10240543LICENSE PLATE BRACKET INSTALLATION ON FRONT FASCIA SERVICE INFORMATION Review the SERVICE PROCEDURE starting on page 3 to install a license plate bracket to the front fascia of an APPLIED VEHICLE.
- 10240542WIRELESS CHARGING PAD HAS INTERMITTENT OPERATION WITH APPLE IPHONE 12 OR NEWER IF YOU CONFIRM The customer states that the wireless charging pad will not completely charge an Apple iPhone 12 or newer, or the wireless charging pad stops charging an Apple iPhone 12 or newer after approximately 15 seconds. ACTION Follow the steps in the SERVICE PROCEDURE below to: 1. Confirm the current Wireless Charger Control Unit part number. 2. Reprogram the Wireless Charger Control Unit, if applicable.
- 10240537DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT IN THE TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239066Steering Wheel Replacement *****Dealer Announcement***** Nissan is conducting a dealer inventory quality action to replace the steering wheel on specific 2023 Nissan ARIYA vehicles identified in Service Comm and National Service History. The sensor mat on the steering wheel may have been damaged and may not allow the vehicle to shift to ProPILOT mode. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. P3A02 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. Parts for this quality action are on restriction and can be ordered through DBS. Use the VIN and EPC to determine the correct steering wheel part number. 4. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale. ***** Dealer Responsibility ***** It is the dealers responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate campaign ID for the inspection status on each affected vehicle currently in new vehicle inventory.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10237583PAINT CONTAMINATION SERVICE INFORMATION If it is necessary to remove embedded contamination from surfaces of the vehicle that are not covered by the PGF, and the contamination cannot be removed during a standard car wash, use the referenced equipment and materials and follow the SERVICE PROCEDURE starting below. SERVICE PROCEDURE 1. Prepare the vehicle. a. Thoroughly rinse the vehicle, preferably in a shady area, to remove all surface dirt and/or dust. o If the vehicle is extremely dirty, wash the vehicle with soap and water consistent with Nissan car wash procedures. b. Ensure the painted surfaces are dry, cool to the touch, and completely free of dust and water spots, before moving to step 2 on page 2. IMPORTANT: If necessary, use a clay bar on surfaces with contamination to remove hard contaminants and prevent scratching those surfaces while buffing.
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235698HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10234081SERVICE INFORMATION FOR STANDARD VEHICLE EQUIPMENT SERVICE INFORMATION For all trim levels, the technician should confirm that the content listed on the vehicles Monroney label (standard vehicle equipment) matches what is physically installed on the vehicle, before issuing a warranty claim. If Venture+ grade, the following items are not included as standard: Floor Mats Cargo Luggage Board Cargo Cover Hood Insulator Rear Seat Armrest 240V EVSE Charging Cable (110V cable included with Venture+) Tire pressure increased to 46 psi The replacement of non-standard equipment is not warrantable.
- 10234002AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232662WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Every Nissan Ariya model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.