2011 Peterbilt 384
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Peterbilt › 384 › 2011
These records cover every 2011 Peterbilt 384. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2011 Peterbilt 384. Newest first.
PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power…
Risk and remedy
Risk
If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
Remedy
PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.
PACCAR Incorporated (PACCAR) is recalling certain model year 2010-2016 Kenworth T440, T800, and W900 trucks manufactured August 31, 2009, to April 20, 2015, and 2008-2015 Peterbilt 320, 337, 348, 365, 382, and 384 trucks manufactured July 27, 2007, to April 28, 2015, and equipped with certain Cummins Westport ISL G engines. Excessive engine crankcase…
Risk and remedy
Risk
If engine oil comes into contact with a hot surface, there is an increased risk of a fire.
Remedy
Cummins will notify owners on behalf of PACCAR, and Cummins service centers will administer the repairs which include securing the ends of the 90-degree elbow and reprogramming the electronic control module (ECM) with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 12, 2015. Owners may contact Kenworth customer service at 1-425-828-5000, Peterbilt customer service at 1-940-591-4000 or Cummins Inc. at 1-800-343-7357. PACCAR's number for this recall is 15KWH and 515-G.
PACCAR Incorporated (PACCAR) is recalling certain model year 2010-2015 Peterbilt 579, 388, 384, 367, 365, 348, and 337 trucks manufactured October 30, 2009, through May 21, 2014. In the affected vehicles, if power is interrupted to the seat electronic control unit (ECU), such as when the fuse for that circuit blows, the side air bag would be disabled but…
Risk and remedy
Risk
Without a warning of a problem existing in the side air bag system, the driver may continue to operate the vehicle, increasing the risk of injury from the side air bag not deploying in the event of a rollover.
Remedy
PACCAR will notify owners, and dealers will install a new electrical harness to correct them problem, free of charge. The recall began in July 2014. Owners may contact Peterbilt customer service at 1-940-591-4220. Paccar's number for this recall is 514-F.
Paccar IS recalling certain model year 2011-2012 kenworth T660, T700, and T800 vehicles manufactured from april 19, 2010, through may 13, 2011, and model year 2008, 2010, and 2011 peterbilt 365, 367, 384, 386, 387, 388 and 587 vehicles manufactured from april 20, 2010, through june 11, 2011, and equipped with paccar MX engines and eaton ultrashift dm or…
Risk and remedy
Risk
If the fast idle control function IS engaged with the transmission in gear, the vehicle could unexpectedly accelerate and override the parking brake and , creating a risk of a crash and damage to other vehicles or property and the potential for injury to nearby pedestrians.
Remedy
Kenworth and peterbilt dealers will update the engine software for the affected chassis. this service will be performed free of charge. the safety recall began on august 22, 2011. owners may contact kenworth at 1-425-828-5440 and peterbilt at 1-940-591-4196.
Paccar IS recalling certain model year 2008-2012 kenworth t2000, T660, T700, T800, and W900, as well as model year 2009-2012 peterbilt 365, 367, 384, 386, 387, 388, 389, and 587 trucks equipped with paccar MX engines. the oil module centrifugal spinner filter cap in the paccar MX engine may become loose, possibly allowing the cap to come off and engine oil…
Risk and remedy
Risk
The discharge of engine oil onto exhaust components which are hot, such as when the engine IS under significant load, may cause a fire.
Remedy
Dealers will re-torque the oil module filter cap and install a secondary retention device on the secondary centrifugal spinner filter cap. this service will be performed free of charge. the safety recall IS expected to begin during march 2011. owners may contact kenworth at 1-425-828-5440 and peterbilt at 1-940-591-4196.
Paccar IS recalling certain model year kenworth and peterbilt vehicles. a manufacturing defect in the seal supplied by a component manufacturer installed on the output shaft of the exhaust gas recirculation (egr) valve actuator may cause eventual delamination of the seal. delamination of the seal may allow engine oil to leak from the egr valve onto…
Risk and remedy
Risk
The leaking of engine oil onto hot exhaust components, such as when the engine IS under significant load, may create the possibility of a fire.
Remedy
Dealers will replace the egr valve assembly on the subject vehicles equipped with the paccar MX engine. this service will be performed free of charge. the safety recall began on october 29, 2010. owners may contact kenworth at 425-828-5440 and peterbilt at 940-591-4196.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10188550Information Only Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
- 10179370Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.
- 10177021Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
- 10177019Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (SOC) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
- 10176033Information only: Hendrickson Softek front axle maintenance intervals and requirements.
- 10174764Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
- 10174762Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
- 10173212Information Only Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
- 10173205Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
- 10172036Information Only: Vehicles may have the connector seal on the wheel speed sensor incorrectly installed, which may lead to sensor corrosion.
- 10169787Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
- 10168703Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
- 10165583Information Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
- 10164375Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
- 10162392Information Only - Quick Reference Guide for Electric harness damage repairs.
- 10159674Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.
- 10154733Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version.
- 10143649Information - Recommended Practices for Updating ESA Software
- 10043147Peterbilt truck: see document search button for owner letter. On certain trucks, with smartnav system installed, a new software improvements has been provided.
- 10042757Peterbilt: information regarding gap and proper torque allowed on def tank straps. Tank straps have a spring to ensure they remain tight during expansion and contraction of def tank. Straps may look loose but actually are not unless gap IS greater than 1/2 inch between washer and strap.
- 10042727Peterbilt truck: software update for engine control unit (ecu) and aftertreatment control unit IS available for certain vehicles that are eligible.
- 10042726Peterbilt truck: certain trucks are eligible for improvements on the forward nox sensors with an adjusted sensor dew point setting. No models listed.
- 10042725Peterbilt truck: on certain trucks, engines with turbo speed sensor harness, may have wires that are chafe, resulting in false signals to engine control module (ecm) that affect engine performance.
- 10039260Paccar incorporated-peterbilt motors: there are cables missing that enable the text to speech functionality.
Every Peterbilt 384 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.