2011 Pierce Velocity
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Pierce › Velocity › 2011
These records cover every 2011 Pierce Velocity. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
14 recalls name the 2011 Pierce Velocity. Newest first.
Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.
Risk and remedy
Risk
The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.
Remedy
Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.
Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
Risk and remedy
Risk
If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
Remedy
Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.
Risk and remedy
Risk
If the bracket falls, it could strike a person below.
Remedy
Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B290.
Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
Risk and remedy
Risk
Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
Remedy
Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
Pierce Manufacturing (Pierce) is recalling certain model year 2010-2016 Arrow-XT, Quantum, and Velocity vehicles manufactured from October 30, 2010, through January 24, 2016. The affected vehicles are equipped with Pelican 9410L flashlights, part number 9410-021-245 or 9410-021-110, with lithium ion battery packs which may overheat.
Risk and remedy
Risk
If the flashlight battery pack overheats, it can increase the risk of a fire.
Remedy
Pierce will notify owners and instruct them to inspect the flashlight and battery pack, and if necessary, to request a replacement battery pack from Pelican Products, free of charge. The recall began on April 18, 2016. Owners may contact Pierce customer service at 1-414-832-3000. Pierce's recall number for this campaign is 74B271.
Pierce Manufacturing (Pierce) is recalling certain model year 2009-2013 Pierce Enforcer, Impel, Quantum, Velocity, and Arrow XT emergency vehicles manufactured November 11, 2009, to April 23, 2013, and equipped with TAK-4 front independent suspensions. The affected vehicles have front lower control arms that may crack and fracture.
Risk and remedy
Risk
If one of the lower control arm fractures, the attached wheel may separate, increasing the risk of a crash.
Remedy
Pierce will notify owners, and dealers will inspect and replace the lower control arms, as necessary, free of charge. The recall began on November 5, 2014. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B257.
Pierce Manufacturing Inc. (Pierce) is recalling one model year 2009 Enforcer emergency vehicle and certain model year 2009-2013 Arrow XT, Saber, Velocity, Impel, Quantum, and Commercial vehicles. The trailer connector circuit was wired such that the stop signal overrides the turn signal and the trailer lights do not indicate a turn when brakes are applied.
Risk and remedy
Risk
The absence of trailer turn signals may confuse other drivers, increasing the risk of a crash.
Remedy
Pierce will notify owners, and dealers will install a new electrical harness, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B244.
Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2007-2013 Velocity, Impel, and Dash CF emergency vehicles manufactured June 6, 2007, through May 31, 2013. The springs in the outer door handles are not of sufficient stiffness to prevent inadvertent door opening in certain impacts. Thus, these vehicles fail to conform to the requirements…
Risk and remedy
Risk
In the event of a crash, the weak springs may allow the door to open and possibly fail to contain emergency personnel or equipment, increasing the risk of injury.
Remedy
Pierce will notify owners, and dealers will replace the door handle spring with a stiffer one, free of charge. Owners may contact Pierce at 1-920-832-3000. The recall began on June 28, 2013. Pierce's recall number is 74B242.
Pierce IS recalling certain model year 2010-2012 vehicles manufactured from august 28, 2010, through march 27, 2012, equipped with detroit diesel DD13 epa 2007 and epa 2010 diesel engines. the pump to rail high pressure fuel line support system used on these engines IS sensitive to assembly torque and may be damaged during service work. as a result of…
Risk and remedy
Risk
A fuel leak in the presence of an ignition source may result in a fire.
Remedy
Pierce will notify owners, and the high pressure fuel line support system will be replaced by daimler truck north america (dtna) authorized service facilities, free of charge. the safety recall began on july 18, 2012. owners may contact dtna at 1-800-547-0712 or pierce manufacturing, inc. At 1-920-832-3000.
Pierce IS recalling certain model year 2010-2012 arrow xt, dash cf, quantum and velocity emercency vehicles manufactured from october 13, 2010, through february 8, 2012, and equipped with detroit diesel DD13 epa 2010 engines. the engine shutdown software normally provided to protect the engine and vehicle may not have been disabled on engines intended for…
Risk and remedy
Risk
If the vehicle operator receives and ignores multiple warnings indicating the need for operator intervention, the engine may shut down unexpectedly. unexpected emergency vehicle engine shutdown under certain conditions could hamper rescue operations and place the public at risk.
Remedy
Pierce will notify owners, and detroit diesel dealers will disable the engine shutdown software, free of charge. Pierce has not provided a notification schedule. owners may contact pierce at 888-974-3723.
Pierce manufacturing (pierce) IS recalling certain model year 2005, 2008-2011 arrow xt, custom contender, dash, enforcer, impel, quantum, saber, and velocity 75 foot hal (heavy aluminum ladder) fire apparatus bodies vehicles manufactured from may 17,2005, through october 13, 2011, that may be equipped with dual scba cylinder storage compartments. these…
Risk and remedy
Risk
If the door opens, the scba cylinders may fall out of the compartment and onto the roadway, increasing the risk of a crash or injury to pedestrians.
Remedy
Pierce dealers will notify owners, and will install a flat reinforcement plate that spans the length of the scba door. this service will be performed free of charge. the safety recall began on december 5, 2011. owners may contact pierce at 1-920-832-3000.
Pierce manufacturing (pierce) IS recalling certain model year 2007-2011 arrow xtand velocity, model year 2008-2011 custom contender, impel, quantum and model year 2009-2011 saber emergency trucks, equipped with meritor wabco electronic stability control (esc) modules, manufactured from december 19, 2007, through october 7, 2011. under certain road and…
Risk and remedy
Risk
If the driver IS slow to react during this esc intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.
Remedy
Pierce IS working with meritor wabco and will replace the control module free of charge. the safety recall began on december 16, 2011. owners may contact meritor wabco at 1-248-435-8001 or pierce at 1-920-832-3000.
Pierce IS recalling certain model year 2011 arrow xt, custom contender, dash cf, impel, saber, and velocity emergency vehicles manufactured from january 24, 2011, through april 19, 2011, equipped with a cummins isb, isx, isc, or isl diesel engine. the v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet…
Risk and remedy
Risk
If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. if both clamps fail, there IS a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.
Remedy
Pierce IS working with cummins to identify and notify owners of the recall campaign. repairs will be performed by authorized cummins dealers free of charge. the safety recall began on october 10, 2011. owners may contact cummins at 1-812-377-5000 or pierce at 1-920-832-3000.
Pierce IS recalling certain model year 2009-2011 arrow xt and velocity fire apparatus manufactured from june 30, 2009, through march 15, 2011. the front axle of these vehicles were built with michelin 365/70r22.5 xza tires installed on 12.25 inch wide wheels. these tires require 10.5 inch wide wheels. therefore, these vehicles fail to comply with the…
Risk and remedy
Risk
The wider 12.25 inch wheel may cause the tire bead to separate from the rim. This tire bead separation can cause a tire failure that may cause the vehicle to crash without prior warning.
Remedy
Dealers will install new 10.5 inch wide wheels and new michelin 365/70r22.5 zxa tires on the front axle of the fire apparatus free of charge. the safety recall began on april 15, 2011. owners may contact pierce at 1-920-832-3000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011818This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck.
- 11011817Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display.
- 11008386All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without charge. The defective light must be returned to Roto Rays, INC., 722 Park Ave., Herndon, VA 20170. The light will be returned to the purchaser prepaid.
- 11008381Provide alternate solution if door linkage rods (between inner door handle) and the door latch release from the rod lock. This alternate solution is a cable operated system and may require higher than normal pull force to unlatch the door from the inside.
- 11004156Cab insulation upgrades are available as a product enhancement to provide additional support for the HVAC system during periods of excessive heat.
- 10252306Replacement step options for discontinued power steps on Impel/Velocity chassis.
- 10240750Addressing fault codes and upgrades to the Midwest Climate Control (MCC) HVAC system.
- 10237497Replacement step options for discontinued power steps on Impel/Velocity chassis.
- 10235252Replacement step options for discontinued power steps on Impel/Velocity chassis.
- 10230841Addressing fault codes and upgrades to the MCC HVAC system.
- 10228799Replacement step options for discontinued power steps on Impel/Velocity chassis.
- 10226778Replacement step options for discontinued power steps on Impel/Velocity chassis.
- 10197419Recall - Notice: 14V-660-Tak-4 Lower Control Arm Vehicle Safety Recall dealer nofication-Important. Pierce Manugacturing has determined that a defect which relates to motor vehicle safety exists in certain Impel, Quantum, Velocity, and Arrow XT custom fire apparatus models manufactured between 2009 and 2013 equipped with TAK-4 indekpendent susfpensions.
- 10052300Pierce: the female buckle and belt tongue has been upgraded to a new combination L9, that provides more strain relief for wiring in stalk, and shoulder belt system has a new ready reach d-loop assembly on certain models. Models velocity, impel, arrow xt, quantum, dash cf. Model years not listed.
Every Pierce Velocity model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.