2025 Polestar Polestar 3
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Polestar › Polestar 3 › 2025
These records cover every 2025 Polestar Polestar 3. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2025 Polestar Polestar 3. Newest first.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The striker brackets that secure the rear seat backrest may be loose. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Risk and remedy
Risk
A loose rear seat backrest may fall forward and allow cargo to enter the cabin during a crash, increasing the risk of injury.
Remedy
Dealers will inspect and tighten the rear seat backrest striker bracket mounting nuts as necessary, free of charge. Owner notification letters were mailed March 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1079. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning January 30, 2026.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The hood wing front bumper may be missing bolts, allowing the bumper to detach.
Risk and remedy
Risk
A detached bumper can become a road hazard, increasing the risk of a crash.
Remedy
Polestar will inspect the hood wing bumper for missing screws. If any screws are missing, the bumper and screws will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed September 30, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1064.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The panoramic glass sunroof may not be properly secured and can detach.
Risk and remedy
Risk
A detached glass sunroof can become a road hazard, increasing the risk of a crash.
Remedy
Polestar will replace the panoramic glass sunroof, free of charge. Owner notification letters were mailed July 28, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1060.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. Water may damage the electrical connectors between the engine bay and front bumper cable harnesses.
Risk and remedy
Risk
Damage to harnesses can cause various electrical malfunctions, such as a loss of power steering assist, increasing the risk of a crash or injury.
Remedy
Polestar will replace the bumper harness and the inline front bumper/engine bay connector on the engine bay harness, free of charge. Owner notification letters were mailed July 31, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1063.
Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed June 24, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1057.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Risk and remedy
Risk
A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash.
Remedy
Dealers will replace the High to Low Voltage Converter Module (HLCM), free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1043.
Owner complaints
79 complaints4 involved a crash1 injuries
What owners report most
Latest complaints
- Forward collision avoidance › Automatic emergency braking · Seat belts
I was driving south on the Palisades Interstate Parkway and started to exit at Exit 9E when the automatic emergency brake engaged and the seat belt tensioners engaged. There were no vehicles in front of me or very close to me. The stop was jarring. There was no apparent reason for this to happen.
- Unknown or other
Since taking delivery of the vehicle, multiple electronic and computer-related systems have failed or malfunctioned. Initial issues included unreliable phone synchronization, dropped phone calls, and failure of the driver memory profile system, including seat and side mirror memory settings. Over…
Since taking delivery of the vehicle, multiple electronic and computer-related systems have failed or malfunctioned. Initial issues included unreliable phone synchronization, dropped phone calls, and failure of the driver memory profile system, including seat and side mirror memory settings. Over time, the problems have become more serious and now involve safety-related systems. The vehicle intermittently displays SOS system failure warnings. The center and steering wheel display screens have gone black while the vehicle is in operation, resulting in the loss of vehicle information and audio alerts. During these incidents, it is difficult or impossible to confirm the status of certain vehicle functions through the display. The vehicle has also generated false occupant detection warnings indicating that a person has been left in the vehicle when no person or object was present. In addition, seat belt warning alerts repeatedly activate for a properly installed child safety seat. These warnings appear even when the child restraint is correctly secured. The failures occur intermittently and have been ongoing for months. The problems are particularly concerning because the vehicle is regularly used to transport young children. The combination of SOS system failures, display screen outages, and false safety warnings has significantly reduced confidence in the vehicle's ability to reliably communicate safety-related information to the driver. Multiple attempts have been made to obtain assistance and repairs through the manufacturer and service channels, but the issues remain unresolved. The vehicle should be available for inspection upon request.
- Electrical system · Electrical system › 12v/24v/48v battery
Unable to access brand new vehicle for several days. Would not respond to any keys (including the app). First tow company didn't have proper equipment. Spoke with Polestar support two days later and they sent out another tow company after trying some troubleshooting they suggested. Tow truck driver…
Unable to access brand new vehicle for several days. Would not respond to any keys (including the app). First tow company didn't have proper equipment. Spoke with Polestar support two days later and they sent out another tow company after trying some troubleshooting they suggested. Tow truck driver was able to get doors to open after jumping the 12v battery (which others have reported problems on). Upon starting vehicle, received electric system warning. Recommended to tow to nearest dealership.
- Electrical system
On-Board Charger not working on L2 charge
- Structure › Body
I am submitting a complaint regarding my Polestar 3, which is subject to two open NHTSA safety recalls: 26V-037 and 25V-555. I attempted to have these recalls addressed on March 7, 2026, at Volvo Manhattan (an authorized Polestar service provider). Upon arrival, I was informed that no qualified…
I am submitting a complaint regarding my Polestar 3, which is subject to two open NHTSA safety recalls: 26V-037 and 25V-555. I attempted to have these recalls addressed on March 7, 2026, at Volvo Manhattan (an authorized Polestar service provider). Upon arrival, I was informed that no qualified Polestar technicians were available to service my vehicle, and I was told I would receive a follow-up call. No follow-up occurred. On April 30, 2026, I contacted the Polestar service desk at Volvo Manhattan again. I was informed that they currently have only two Polestar technicians, that they are unable to schedule a service appointment, and that no timeline can be provided for when recall service will be available. As of today, I have been unable to obtain any appointment to remedy these safety recalls, nor any estimate of when the defects will be corrected. I am concerned that Polestar is failing to meet its obligations under federal law to provide a timely remedy for safety recalls. My vehicle is approximately one year old and remains in service with unresolved safety issues. I request that NHTSA investigate whether Polestar is complying with recall remedy requirements in the United States, particularly with respect to service capacity and availability.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Vehicle speed control
On [XXX], while driving, the car issued a warning that stated, “driving performance reduced. Book a service” and an icon of a turtle. Then on [XXX], while driving on [XXX], the car suddenly slowed dramatically that me, my husband and our frenchie in a dog crate behind us lurched forward violently.…
On [XXX], while driving, the car issued a warning that stated, “driving performance reduced. Book a service” and an icon of a turtle. Then on [XXX], while driving on [XXX], the car suddenly slowed dramatically that me, my husband and our frenchie in a dog crate behind us lurched forward violently. Estimated 30 mph sudden drop in speed then the turtle icon appeared briefly. I took the car to the Polestar 3 service department in North Hills, CA on March 12 and it is now April 10 without any resolution in site. Notably, this Polestar 3 also would not unlock the morning of [XXX]x only one night after we signed a lease contract. It had to be towed from our Los Angeles house’s garage. Then on [XXX], it would not charge and had to be in service for almost four weeks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Vehicle has multiple ongoing defects, most critically a malfunctioning occupant detection system causing the alarm to activate randomly, including overnight when the vehicle is empty. This creates a safety concern and repeated public disturbances. The issue has not been resolved despite multiple…
Vehicle has multiple ongoing defects, most critically a malfunctioning occupant detection system causing the alarm to activate randomly, including overnight when the vehicle is empty. This creates a safety concern and repeated public disturbances. The issue has not been resolved despite multiple service attempts. Additional issues include persistent propulsion system fault messages, repeated major service warnings, and intermittent system errors. The vehicle experiences charging failures, with inconsistent ability to charge at home or public stations. Infotainment system is extremely slow and unreliable, and both the center display and driver screen reset unexpectedly while driving or parked. Driver-side window intermittently reports as open or cracks open without input. Bluetooth and Apple CarPlay connections are unreliable. Driver profile settings do not consistently adjust seating and mirror positions. Mechanical issues include a glove compartment that does not open, premature wiper failure, and a front wheel center cap that detached while driving. Vehicle has required multiple tows and has been in service for an extended period (approximately one month) without resolution. Issues persist despite repeated repair attempts by an authorized service center. Polestar corporate has ghosted me and no longer will help.
- Exterior lighting
The driver-side rear taillight assembly suffers from a persistent seal failure, allowing significant moisture accumulation and water droplets to build up inside the lamp housing. This defect was documented by the Polestar Delivery Specialist at the time of vehicle handover and has persisted despite…
The driver-side rear taillight assembly suffers from a persistent seal failure, allowing significant moisture accumulation and water droplets to build up inside the lamp housing. This defect was documented by the Polestar Delivery Specialist at the time of vehicle handover and has persisted despite two prior warranty replacements of the lamp assemblies (authorized under Polestar TIE case 01943145). The manufacturer now claims this is a "natural phenomenon" due to a vented design; however, the volume of water accumulation is sufficient to obstruct the clarity and brightness of the safety signaling. Repairs: The vehicle has had the taillight assemblies replaced twice (August 2025 and December 2025) with no permanent resolution.
- Electrical system
Failed to schedule recall RP1063 repair with dealer Boston Polestar (617) 925-7300 for my Polestar 3. I contacted Boston Polestar several times to schedule the recall RP1063 repair, but I was unable to get an appointment. The call operator redirected me to the Polestar service department, which…
Failed to schedule recall RP1063 repair with dealer Boston Polestar (617) 925-7300 for my Polestar 3. I contacted Boston Polestar several times to schedule the recall RP1063 repair, but I was unable to get an appointment. The call operator redirected me to the Polestar service department, which was always busy. The operator left notes for the Polestar manager and promised I would receive a call back, but no one called back. Please help. Best, Jun
- Electrical system · Fuel/propulsion system · Power train
The vehicle has experienced repeated failures of the high-voltage charging system that prevent normal charging. The first failure occurred at approximately 511 miles, with warning messages related to the charging/high-voltage system and inability to charge reliably using normal AC charging…
The vehicle has experienced repeated failures of the high-voltage charging system that prevent normal charging. The first failure occurred at approximately 511 miles, with warning messages related to the charging/high-voltage system and inability to charge reliably using normal AC charging equipment. The vehicle was taken to an authorized dealer/service center and the issue was confirmed. The vehicle was out of service from December 1, 2025 to January 9, 2026 for diagnosis/repair. After being returned, the same charging-related failure reoccurred. The vehicle again went back to the authorized service center and has been out of service from February 10, 2026 to March 4, 2026 and counting. (the issue remains unresolved / parts are on order). Total time out of service is approximately 63 days for the same defect. Current mileage is approximately 1,070 miles. In addition, when attempting to charge using DC fast charging, charging performance was also abnormal. The DC fast charging rate was significantly reduced and it took approximately one hour to add only a small amount of range/energy. This defect creates a safety risk because the vehicle cannot be charged reliably, increasing the risk of being stranded without the ability to safely operate the vehicle as intended, including being unable to travel to a safe location if the battery becomes depleted. The authorized dealer/service center has reproduced/confirmed the problem and the affected components are available for inspection at the service facility upon request.
- Electrical system
Upon purchase of the vehicle, the Onboard AC Charger (officially: "GHCA") failed on the first charge at home, utilizing Volvo (sister company) equipment that has charged another vehicle successfully for 5+ years. The equipment was confirmed still functional on the other vehicle after failure of the…
Upon purchase of the vehicle, the Onboard AC Charger (officially: "GHCA") failed on the first charge at home, utilizing Volvo (sister company) equipment that has charged another vehicle successfully for 5+ years. The equipment was confirmed still functional on the other vehicle after failure of the Polestar's on-board equipment. The part was replaced during a lengthy service visit, and the failure has reoccurred less than 3 months later with a repair pending for 6+ weeks. Unexplained electrical faults are always a safety concern. Vehicle on-road safety is compromised when pre-planned charging stops are suddenly and unexpectedly unavailable due to the failure of on-board equipment. Low state of charge conditions and being forced to drive on reserve power to arrive at a DC charging point leaves the potential to run out of power in traffic. Large numbers of failures on Polestar 3 and platform-sibling Volvo EX90 are rampant, causing parts shortages. Polestar/Volvo have been aware of this issue for more than a year and have provided no remedy or even communication on the subject. Their negligence to protect consumers needs to be mitigated.
- Latches/locks/linkages › Doors › Latch · Structure › Body › Door › Handle › Exterior · Structure › Body › Door › Handle › Interior
The car software seemed to be experiencing a few glitches, and we arrived home and put it in park. Then front passenger door would not open from the inside, nor would the rear passenger doors, with kids in the backseat. Despite locking and unlocking, the doors would not open. I climbed out the…
The car software seemed to be experiencing a few glitches, and we arrived home and put it in park. Then front passenger door would not open from the inside, nor would the rear passenger doors, with kids in the backseat. Despite locking and unlocking, the doors would not open. I climbed out the driver window, and went around to open the doors, and despite the external door handle being up/open, the doors would not pull open, it was hard because there was slight wiggle in it like something was blocking it, but it would not open. The driver door would open and everyone climbed out. I plugged the car in, and got back in to try and perform a soft and hard reset, and none of those functions were working. We are still waiting to hear back from polestar.
- Electrical system
Previous on board charger (GHCA) failed and was replaced in January of 2026. In February I noticed the car was charging slowly on a 48A home charger (car showed 5.4kw at 22A). I unplugged the charger, waited a minute, and plugged it back in. The car then reinitialized charging and showed 11kw at…
Previous on board charger (GHCA) failed and was replaced in January of 2026. In February I noticed the car was charging slowly on a 48A home charger (car showed 5.4kw at 22A). I unplugged the charger, waited a minute, and plugged it back in. The car then reinitialized charging and showed 11kw at 48A. The car then started making audible electrical crackling noises. I have a video in which you can hear the crackling. Is this a fire hazard?
- Electrical system
AC charging has failed for second time. OBC (on board charger) replaced at 2000 miles. Need another one again at 3500 miles.
- Electrical system · Service brakes
The contact owns a 2025 Polestar Polestar 3. The contact stated that while driving approximately 3 MPH in a parking lot, as he depressed the brake pedal, to slow down the vehicle did not slow down. The contact stated no warning light illuminated. The contact stated that the vehicle jumped a curb…
The contact owns a 2025 Polestar Polestar 3. The contact stated that while driving approximately 3 MPH in a parking lot, as he depressed the brake pedal, to slow down the vehicle did not slow down. The contact stated no warning light illuminated. The contact stated that the vehicle jumped a curb and ran over some shrubbery. The contact stated that the passenger side front and rear doors had scraped a light pole, and then the vehicle rolled out of the parking lot and over a retaining wall. The contact stated that the vehicle landed on a sidewalk and then continued out onto a road below the parking lot and finally stopped. The contact stated that a warning had illuminated that his rear driver's side tire had deflated. The contact stated that the lower front bumper had been damaged, and some plastic parts of the driver's side wheel well had broken off. The contact had no personal injuries. The contact was able to drive the vehicle back to the parking lot and had the vehicle towed to a collision shop. The contact had not taken the vehicle to a dealer for any diagnostic tests. The vehicle had not yet been repaired. The manufacturer was not informed of the failure. The failure mileage was 745.
- Service brakes
The one pedal driving / regenerative braking would randomly deactivate. I have my car set on high one pedal driving. 99.9% of the time, the one pedal driving would work as expected with the car slowing down as the accelerator is released. However, the car would randomly deactivate one pedal…
The one pedal driving / regenerative braking would randomly deactivate. I have my car set on high one pedal driving. 99.9% of the time, the one pedal driving would work as expected with the car slowing down as the accelerator is released. However, the car would randomly deactivate one pedal driving, so when I release the accelerator, instead of slowing down or stopping, the car would continue going, some times it feels like there's even a slight surge. This has happened several times at slow parking lot speed and at fast highway speed. There's no warning. It's just random. It hasn't been inspected by the dealer yet.
- Electrical system
Onboard AC charging has failed 3 times in 4 months. Each time the GHCA has been replaced with a new charger. When the GHCA shorts out it only impacts AC charging leaving everything else working normally. DC charging is not impacted and works normally. Each time the issue with the GHCA has been…
Onboard AC charging has failed 3 times in 4 months. Each time the GHCA has been replaced with a new charger. When the GHCA shorts out it only impacts AC charging leaving everything else working normally. DC charging is not impacted and works normally. Each time the issue with the GHCA has been verified and confirmed by the Polestar service center in Princeton, NJ in September 2025, October 2025 & December 2025. When the issue occurs there is a loud pop and the AC charging message changes to waiting. It does not go out of the waiting state until the GHCA unit is replaced
- Electrical system
The car made a loud pop while charging then it would not charge again. The Pop also send a surge to the breaker popping it.
- Engine · Power train · Suspension
As reported on Polestar Forums, the car throws critical system errors telling you to park, call support, etc. while driving. These alerts are false... Usually you ignore them and they go away the next time you start the car. The issue is a safety issue...when you are driving and you get a…
As reported on Polestar Forums, the car throws critical system errors telling you to park, call support, etc. while driving. These alerts are false... Usually you ignore them and they go away the next time you start the car. The issue is a safety issue...when you are driving and you get a critical alert (error message), it diverts your attention and you need to pull over. On the highway this is extremely dangerous. My last error was yesterday... it said "Stop Safely - Critical suspension fault". I was close to home so I drove there, parked the car, turned it off. When I came out later and started the car, it was gone.... The list of errors reported is long... Critical Brake Issue, Critical Battery Error, etc. This vehicle also has issues where the system needs to be soft booted every few days to keep the screens up and the services working. This is totally unacceptable and dangerous. What happens when you ignore a real error and cause a major accident?
- Electrical system · Exterior lighting · Power train
My vehicle has experienced repeated and unresolved software/firmware failures that cause loss of essential vehicle functionality and repeated vehicle immobilization. Since purchase, the vehicle has been taken out of service multiple times for software-related repairs, including firmware updates and…
My vehicle has experienced repeated and unresolved software/firmware failures that cause loss of essential vehicle functionality and repeated vehicle immobilization. Since purchase, the vehicle has been taken out of service multiple times for software-related repairs, including firmware updates and system resets, yet the problems persist and the vehicle cannot be relied upon to operate normally. The failures are not cosmetic or infotainment-only; they affect core vehicle systems and overall operability. After service visits, the vehicle is often returned with the same or new software-related issues, requiring additional service visits and extended downtime. The cumulative time out of service now exceeds 30 days. An authorized Polestar dealer principal, who also serves on the brand’s national leadership board, explained to me that U.S.-spec vehicles are running materially different firmware than vehicles sold in other markets. According to this explanation, Chinese-developed firmware was removed for U.S. regulatory reasons and replaced with U.S.-developed firmware that was not fully validated at the time of sale. As a result, U.S. customers are effectively acting as beta testers for unstable software. Because modern EV software controls safety-critical vehicle functions, a vehicle that repeatedly fails, becomes immobilized, or cannot be reliably restored to service after software updates presents a safety and reliability concern. The vehicle’s unpredictable behavior and lack of dependable operation raise concerns beyond inconvenience and indicate a potential systemic defect affecting U.S.-spec vehicles.
- Electrical system · Engine
Onboard charger (OBC), which is the unit that converts AC power (what home wall outlets have) to DC power (what the battery holds/uses has failed 3 times now in less than a year of ownership. Brand new car, leased from Polestar. 3/21/25 - Picked up car from Polestar Lisle, as soon as I got home…
Onboard charger (OBC), which is the unit that converts AC power (what home wall outlets have) to DC power (what the battery holds/uses has failed 3 times now in less than a year of ownership. Brand new car, leased from Polestar. 3/21/25 - Picked up car from Polestar Lisle, as soon as I got home from the dealership, it didn’t work out of the gate, couldn’t home charge. Ever. 5/8/25 - OBC replaced (first time) 6/2/25 - OBC replaced (second time), can’t remember when it actually failed. But this was the second repair date. 11/19/25 - OBC failed a 3rd time, first available repair date 12/26. 12/26/25 came and went, no part, no ETA. Meanwhile, I’m stuck having to pay about 3x the cost to charge at various superchargers/DC fast chargers since it can DC charge only. Paying a lease for an electric car that I can’t charge at home. Each time it breaks, I have to spend a lot of my time driving to and from the dealership for repairs, taking various less desirable loner cars (usually a Volvo XC40 or XC60). Just a big investment of my time (driving to and from dealership about a dozen times over the past 9 months), and financial cost of charging at 3x the rate, essentially at my own expense. Frustrating that a literally brand new car has had 3 pretty critical failures in less than a year of ownership and all the costs are dumped on the consumer. Paying full price for a car I can’t fully use (can’t charge at home, have to spend hours of my time just parked at charging stations)
- Electrical system
There were multiple cases while driving at speed where the driver's display unexpectedly and without warning turned off. I was not able to see the car's speed or gearing until the next time the car was reset.
- Electrical system · Forward collision avoidance › Warnings · Power train
I have had multiple issues with my Polestar 3. Most notably, the vehicle lost all propulsion at highway speeds. My safety was heavily jeopardized as I had to merge across multiple lanes of traffic to reach the shoulder. On the day of the incident, the car's propulsion stopped working 4 separate…
I have had multiple issues with my Polestar 3. Most notably, the vehicle lost all propulsion at highway speeds. My safety was heavily jeopardized as I had to merge across multiple lanes of traffic to reach the shoulder. On the day of the incident, the car's propulsion stopped working 4 separate times. The Polestar service center did nothing other than reset the software and tell me the issue was not repeatable. Additionally, the Polestar 3 has consistently electrical issues. I've had doors handles close on my fingers, the rear hatch close on my head, I had a period of time where the driver door did not open, and many basic elements like handsfree calling and bluetooth fail regularly. I also get repeated phantom front-end collision issues where the car automatically jams on the brakes when there is no actual concern for front-end collision. Lastly, like many Polestar 3 owners, I frequently have had multiple failures of the Level 2 Charging port. For the 2nd time, I am not able to charge at home or at any other Level 2 Charger. And frequent requests from Polestar to alleviate this go unheeded. I've had to spend a ton of time and money on Level 3 charging (like Electrify America) rather than the charger I paid to install at home. Overall, Polestar 3 has been an awful experience and the vehicle should not have been released. I'm effectively a beta tester for a substandard and unsafe vehicle.
- Electrical system · Forward collision avoidance › Automatic emergency braking
The malfunction I experienced involved the vehicle's electronic safety system, which caused the brake to apply suddenly and without my input. The service center was "UNABLE TO DUPLICATE" the specific fault during their inspection and found "NO CODES STORED," noting that the problem was intermittent…
The malfunction I experienced involved the vehicle's electronic safety system, which caused the brake to apply suddenly and without my input. The service center was "UNABLE TO DUPLICATE" the specific fault during their inspection and found "NO CODES STORED," noting that the problem was intermittent and not verifiable by the technician. The car is, however, available for inspection. My safety and the safety of others were put at extreme risk because the car suddenly and unexpectedly applied the brakes while I was driving in the middle of a street, creating an immediate and severe danger of being rear-ended by other traffic. The problem has not been reproduced or confirmed by the dealer. The technician's notes explicitly state: "UNABLE TO DUPLICATE, NO CODES STORED," and the issue was recorded as "NO PROBLEM FOUND AT THIS TIME." The vehicle has only been inspected by a technician at the authorized Polestar service center. There has been no inspection by police, insurance representatives, or any corporate representative from the manufacturer concerning this safety defect. There were no warning lamps or messages immediately prior to the failure on November 13, 2025.
- Electrical system · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
Date of Incident: [XXX] US Eastern Time Location: [XXX] Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking…
Date of Incident: [XXX] US Eastern Time Location: [XXX] Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the normal deceleration process (with One-Pedal Mode disabled). Instead of the expected behavior, the vehicle: 1.Suddenly and violently accelerated without input 2.Drove straight into a parked vehicle at high speed, completely displacing it 3.Continued accelerating despite my attempts to control it 4.Required multiple brake applications before finally stopping 5.Traveled approximately 270 degrees across the parking lot while I desperately tried to avoid additional collisions 6.There were ~6 women that had been standing exactly where the incident happened only a few minutes before the accident, had I arrived earlier I could have hurt/killed these pedestrians Critical Safety System Failures During This Incident: •No pre-collision warnings or alerts activated •No collision avoidance sensors engaged •No automatic emergency braking deployed •No warning messages appeared on the vehicle display •No audible warning sounds of any kind •No air bag activation after my car rammed into the parked car This represents a catastrophic failure of multiple redundant safety systems that are fundamental to the Polestar 3's safety design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011733Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1042: PS3 Software Update on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that certain PS3 vehicles must download improved software 1.1.21 or later. The corrective action is to perform a Total Software Upgrade. A total of 335 U.S. and 50 Canadian vehicles are eligible for this service action.
- 11011732This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
- 11011731This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions
- 11011729This is a Technical Journal: HLCM Replacement
- 11011728This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
- 11011727URGENT: HLCM AND GCCC RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE! Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1038: PS3 HLCM and GCCC reload on certain MY 2025 Polestar 3 vehicles. Polestar has identified that if a High to Low voltage Converter Module (HLCM) and Grid Communication Charging Control (GCCC) Reloads are not performed prior to the Pre-delivery Software (PDS), there may be a risk of other issues during PDS. The corrective action is to perform a HLCM and GCCC Reload before the Pre-Delivery Software. A total of 217 U.S. and 79 Canadian vehicles are eligible for this Delivery Action.
- 11009797This is a Technical Journal: Howling Noise From the EFAD. repair/replace
- 11009794URGENT: HLCM AND GCCC RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE! Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1038: PS3 HLCM and GCCC reload on certain MY 2025 Polestar 3 vehicles. Polestar has identified that if a High to Low voltage Converter Module (HLCM) and Grid Communication Charging Control (GCCC) Reloads are not performed prior to the Pre-delivery Software (PDS), there may be a risk of other issues during PDS. The corrective action is to perform a HLCM and GCCC Reload before the Pre-Delivery Software. A total of 217 U.S. and 79 Canadian vehicles are eligible for this Delivery Action.
- 11009793URGENT: GCCC RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE! Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1037: PS3 GCCC reload on certain MY 2025 Polestar 3 vehicles. Polestar has identified that if a Grid Communication Charging Control (GCCC) reload is not performed prior to Pre-delivery software (PDS), there may be a risk of other issues during PDS. The corrective action is to perform a GCCC Reload before the Pre-delivery Software. A total of 13 U.S. vehicles are eligible for this Delivery Action.
- 11009792This is a Technical Journal: Seat Settings Unavailable. try unplugging and re-plugging the PSMD/PSMP connectors.
- 11009791This is a Technical Journal: Parking climate timer intermittently not active. Preliminary solution for this will be available year 2024 quarter 4.
- 11009790This is a Technical Journal: TPMS Service Required. download Software Product 32302038.
- 11009789This is a Technical Journal: Seat comfort functions unavailable after SW update. Perform a reset in VIDA.
- 11009788This is a Technical Journal: Vehicle unresponsive. Follow steps listed in this Technical Journal.
- 11009787Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1035: PS3 HLCM Reload before SW Update on certain MY 2025 Polestar 3 vehicles. Polestar investigations have identified that the High to Low voltage Converter Module (HLCM) software that might cause hardware damage to the HLCM during other software updates to the vehicle. The corrective action is to perform a HLCM Reload before any other softwares are downloaded to the vehicle. A total of 352 U.S. and 474 Candaian vehicles are eligible for this Delivery Action.
- 11009786Polestar Automotive USA on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1033: PS3 MK C1 rattling noise on certain MY 2025 Polestar 3 vehicles. Polestar has identified that the hydraulic unit (MK C1) may cause a rattling noise when depressing the brake. The corrective action is to replace the hydraulic unit (MK C1) according to VIDA instructions. A total of 7 U.S. vehicles are eligible for this Delivery Action.
- 11009784This is a Technical Journal: Key Fob pairing due to Missing certificates. oSelect Vehicle to Normal mode Service function, oWhen prompted with "Do you want to pair the KeyFob?" select "No." oPerform Pre-Delivery Service (PDS) Upgrade
- 11009782This is a Technical Journal: Car unresponsive due to approach feature or unlocking. 1.Place the NFC key card on the drivers side door handle in the indicated area of the picture and hold it for 5 seconds
- 11008834This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
- 11008833This is a Technical Journal: Polestar 3 Initial Quality Reporting. Vehicle reporting.
- 11008810This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
- 11008809This is a Technical Journal: Polestar 3 Initial Quality Reporting. Vehicle reporting.
- 11008786This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
- 11008785This is a Technical Journal: Polestar 3 Initial Quality Reporting. Vehicle reporting.
- 11007847This is a Technical Journal: Key Fob pairing due to Missing certificates. oSelect Vehicle to Normal mode Service function, oWhen prompted with "Do you want to pair the KeyFob?" select "No." oPerform Pre-Delivery Service (PDS) Upgrade
- 11007846This is a Technical Journal: Key Fob not charging / Key fob not pairing with WPC. 1.Try pairing / charging upto 3 different alternative KeyFobs. Ideally, the pairing or charging should succeed with the first or second alternative KeyFob. If it still doesn't work after trying three different KeyFobs, proceed to the next step
- 11005718Polestar Automotive USA on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1020 on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that there is an issue with harness design, based on the current wire size, the fuse cannot provide sufficient protection in case of a short. The corrective action is to replace the fuse for the left and right seat wire. A total of 6 U.S. vehicles are eligible for this Delivery Action.
Every Polestar Polestar 3 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.