2011 Porsche Cayenne (E2)

Owner complaints

What owners report most

1. Electrical system2
2. Engine and engine cooling2
3. Power train2
4. Unknown or other1
5. Vehicle speed control1

Latest complaints

• Sep 18, 2011ME3,200 mi
  Electrical system · Unknown or other · Vehicle speed control
  The factory programming of the computer and speed control IS incorrect. Porsche states that the vehicle IS operating within characteristics and specifications [and according to us law a variance of up to 18% IS allowed in the speedometer.] however, porsche has taken the us law to mean that it IS…

  The factory programming of the computer and speed control IS incorrect. Porsche states that the vehicle IS operating within characteristics and specifications [and according to us law a variance of up to 18% IS allowed in the speedometer.] however, porsche has taken the us law to mean that it IS allowed to intentionally program its computers to the same specifications as analog gauges. Porsche cannot demonstrate that the inaccuracy in the speedometer IS not effecting the hybrid operations of the vehicle. The inaccurate speed reading may also create inaccurate odometer readings. In addition the vehicle has problems with hard braking which IS especially pronounced when the vehicle IS under cruise control. And in certain instances there IS lag on acceleration. Porsche has refused to reprogram the speedometer controls to actual speed. Given that the only problems on the vehicle are related to the speed of the vehicle, it seems that porsche should be capable of providing a solution by reprogramming the onboard computers. *tt

• Sep 2, 2011CA40 mi
  Engine and engine cooling · Power train
  When rolling slowly (<15mph) 1-2 second stall/bog after pressing accelerator before car accelerates, creating a major safety issue esp when merging with traffic, changing lanes, etc. *tr porsche north america denies this IS a problem after inspection and says its "performing to specification".…

  When rolling slowly (<15mph) 1-2 second stall/bog after pressing accelerator before car accelerates, creating a major safety issue esp when merging with traffic, changing lanes, etc. *tr porsche north america denies this IS a problem after inspection and says its "performing to specification". separately, several porsche dealers have verbally acknolwedged and/or confirmed this issue and call it a "first year" hybrid model problem.

• May 18, 2011TX562 mi
  Electrical system · Engine and engine cooling · Power train

  Vehicle fails to accelerate from a stop intermittently. Vehicle hesitates/ bogs down for 5 to 8 seconds before accelerating regardless of the throttle position. this intermittent failure has not been identified or replicated by the dealer nor repaired. it IS a critical safety issue since it impairs the drivers ability to enter flowing traffic safely. The fault has occurred 9 times already.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011666Parts information with parts withdrawal involving the hydro-mounting - 992199384F The affected vehicles are cars that use the part number mentioned.
• 11011572Parts information for parts withdrawal involving the oil separator. The affected vehicles are cars that use part number 0PC115099A
• 11011570Special tools and equipment information for the WiScope UV upgrade - affecting all Porsche models
• 11011563Information on PIWIS tester update 43.000.020 & .021. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
• 11011561Information on PIWIS tester update 43.000.017. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
• 11011552Parts information for parts withdrawal involving the camera and control unit with the camera - PAD980551 & PAD980568C. The affected vehicles are cars that use the part numbers mentioned.
• 11011200Information on PIWIS tester update 43.000.016. PIWIS tester updates applies to all Porsche models with an OBD2 port.
• 11011195Information on PIWIS tester update 43.000.010, .011 & .015. PIWIS tester updates applies to all Porsche models with an OBD2 port.
• 11009877Information on PIWIS tester update 42.950.048
• 11009862Special tools and equipment information for the mobile data signal strength in the workshop
• 11008666Manufacturers certificate with an overview on approved Porsche A40 engine oils. See attached for list of affected vehicles.
• 11008661Manufacturers certificate with an overview on approved Porsche C30 engine oils. See attached for list of affected vehicles. All MY04-20
• 11008658Parts information for parts withdrawal involving the windscreen. Vehicles affected are cars that use part numbers 992845011Q, 992845011AN, 992845011S, 992845011AM, 992845011BL, 992845011DB, 992845047DY, 992845047FY
• 11008657Information on PIWIS tester update 42.950.040. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
• 11008637Information on PIWIS tester update 42.950.032. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
• 11008636Information on PIWIS tester update 42.950.030. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
• 11008635Parts information for parts withdrawal involving the booster - 7PP035223M, 7PP035223AA, 99164548000. Vehicles affected are cars that use the part numbers listed.
• 11008624Information on PIWIS tester update 42.950.025
• 11008610Technical information for the installation of wire harness for roof power supply
• 11008603Parts information for parts withdrawal involving the windscreen. The cars involved are cars that use the part numbers 992845011Q, 992845011AN, 992845011S, 992845011AM, 992845011BL, 992845011DB, 992845047DY, 992845047FY
• 11008598Technical information on replacement of thermostat housing for the Cayenne
• 11008486Information on PIWIS tester update 42.950.021
• 11008479Parts information for parts withdrawal involving the chain tensioner - 0PB109507D
• 11008476Information on PIWIS tester update 42.950.020
• 11008473Parts information for parts withdrawal involving the seat frame - 992885456CY
• 11008470Information on PIWIS tester update 42.950.015
• 11008454Parts information for parts withdrawal involving the booster - 7PP035223M, 7PP035223AA, and 99164548000
• 11008449Information on PIWIS tester update 42.950.010 & .011
• 11008441Parts information for parts withdrawal involving the engine oil (00004321093)
• 11008440Information on PIWIS tester update 42.950.000 & .001
• 11007107Parts information for parts withdrawal involving the wire set - 976971227 & 976971227A
• 11007096Information on PIWIS tester update 42.900.030
• 11007041Information on PIWIS tester update 42.900.020
• 11007037Parts information for parts withdrawal involving the ball screw - PAF004835
• 11007036Information on PIWIS tester update 42.900.010
• 11006874Parts information for parts withdrawal involving a number of parts for the flange, fuel pump, and fuel filter
• 11006858Product Knowledge on the chassis/VIN numbering systems
• 11006850Information on PIWIS tester update 42.900.000
• 11005806Parts information for parts withdrawal involving the charger for the high-voltage battery
• 11005805Information on PIWIS tester update 42.800.070 & .072