2015 RAM Promaster 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › RAM › Promaster 2500 › 2015
These records cover every 2015 RAM Promaster 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
23 complaints
What owners report most
Latest complaints
- Engine and engine cooling · Equipment
The contact owns a 2015 Ram Promaster 2500. The contact stated that while his client was driving at an undisclosed speed, the vehicle was shudder abnormally, prompting him to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was taken to an independent…
The contact owns a 2015 Ram Promaster 2500. The contact stated that while his client was driving at an undisclosed speed, the vehicle was shudder abnormally, prompting him to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the fan bearings were damaged, allowing the fan to move back and forth freely. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Electrical system · Power train › Automatic transmission › Control module (tcm/pcm/tecm)
The contact owns a 2015 Ram 2500. The contact stated while driving approximately 35-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. An unknown warning light was illuminated. The contact then turned around and returned to his residence. The contact stated upon…
The contact owns a 2015 Ram 2500. The contact stated while driving approximately 35-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. An unknown warning light was illuminated. The contact then turned around and returned to his residence. The contact stated upon parking and turning off the vehicle, the cooling fan remained engaged. An independent mechanic arrived at the residence the next day and diagnosed that there was a wiring failure and the power control module had failed. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 92,900.
- Engine
In 2018 we had a major radiator problem, fan, fluid, hoses all blew all over a customers driveway. This was the final straw after being stranded and towed several times to the dealership with only 26K miles on the truck. Finally, raised enough fight and called chrysler/dodge and they opened a case…
In 2018 we had a major radiator problem, fan, fluid, hoses all blew all over a customers driveway. This was the final straw after being stranded and towed several times to the dealership with only 26K miles on the truck. Finally, raised enough fight and called chrysler/dodge and they opened a case and fixed problem. Here we are in early 2021 and problem IS happening again, fan not working, hoses blowing, losing fluid, overheating.... The VB-2 recall IS out there but my truck vin IS not included, however, the exact part and problem IS in the vehicle, not once but twice. Recall was not recognized until nov 2019. Truck has major trans problems at 20K, that a recall has been issued for, plus all of the radiator problems and not sure how to get addressed under the VB-2 recall. All documentation IS with one dealership and the truck IS there right now because of another blown hose and fan not working and overheating.
- Power train
Saw online shows there a recall on the transmission on model 2014-2015. My van has the same issue on the transmission. Its defendtly qualify. but base on my vin number its not qualify. Still park infront of my house, something IS gone wrong. Checked with a mechanic. They mentioned that there should be a recall on my van. Nhtsa campaign number IS 16v529000.
- Electrical system · Engine · Fuel/propulsion system
Purchased a new 2015 promaster 2500 in 2015 and experience engine problems after 2 years. in 2020 fuel injection and engine cooler fan issues. each time the light bulbs (headlights) are changed they go out within a few months. I'm scheduled for a few recalls and waiting for the parts to come in for the engine cooler fan and the shift cable. I would never buy a dodge RAM truck again.
- Power train
When driving on the highway the transmission do unexpectedly shift to neutral and also when approaching to stop light it starts jumping the speed and the transmission doesn't get neutral when press the stop pedal it keep moving, also happens with reverse
- Engine
TL* the contact owns a 2015 RAM promaster 2500. The contact stated that when the vehicle turned off, the engine cooling fan remained on for fifteen seconds and then shut off. The contact mention an odor of antifreeze emitted through the vent when the air condition was running. The contact received…
TL* the contact owns a 2015 RAM promaster 2500. The contact stated that when the vehicle turned off, the engine cooling fan remained on for fifteen seconds and then shut off. The contact mention an odor of antifreeze emitted through the vent when the air condition was running. The contact received notification of nhtsa campaign number: 19v818000 (engine and engine cooling, equipment) and took the vehicle to spitzer chrysler dodge jeep RAM of homestead dealer, (30101 s dixie hwy, homestead, fl 33032, (786) 650-3104) where it was rejected to be service due to the part needed for the repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
- Power train
TL* the contact owns a 2015 RAM promaster 2500. Upon starting the vehicle, it made an abnormal noise and failed to start. The vehicle was towed to carson dodge chrysler jeep RAM (3059 s carson st, carson city, NV 89701) and was repaired. Afterwards, the dealer test drove the vehicle and discovered…
TL* the contact owns a 2015 RAM promaster 2500. Upon starting the vehicle, it made an abnormal noise and failed to start. The vehicle was towed to carson dodge chrysler jeep RAM (3059 s carson st, carson city, NV 89701) and was repaired. Afterwards, the dealer test drove the vehicle and discovered another unknown defect. After the part for the defect arrived and the vehicle was test driven again, another unknown part failed on the vehicle. The manufacturer was not notified of the failures. The vehicle had not been repaired. The failure mileage was 86,423.
- Electrical system
After an extended period of time, the headlight assembly becomes destroyed from the constant burning of the vehicle daytime running lights. This issue on this model vehicle requires the assembly to be replaced within 25,000 miles from the last installation.
- Electrical system · Engine · Service brakes
Buyer beware I never been treated so badly, this dealership IS the worst when I went to pick up one of my vans there was 2 of them in the service dept and I was told that I was able to come to pick one up and this time I was so lucky to get a rental and was told that they were taking the rental…
Buyer beware I never been treated so badly, this dealership IS the worst when I went to pick up one of my vans there was 2 of them in the service dept and I was told that I was able to come to pick one up and this time I was so lucky to get a rental and was told that they were taking the rental back when I arrived even though the still had 1 of my other vans and the service manager he said that I could come into pick up one of the vans and told me to bring the rental in so they can transfer the paperwork over to the other van, so when I get there he was gone for the day and had to deal with the cashier because it was 630pm, I was not prepared to return th rental it was full of tools not cleaned or I didn'tget a chance to fill the gas tank so I asked to go fill the gas tank at the gas station that was not even a half a block away you could see from the dealership, they said no we will charge you $5.15 a gallon. I was charged $550 for that rental. They wouldn't let me even look at the van until I paid the $550 and I had to pay the deductible for the van that was still in the service department not finished before they would let me see if all the repairs were done. So I paid and then the van had no headlights so she had salesmen look at it and he hit the headlights and one came on and off the other one was still out so they told me to drive with the brights on 2 new headlight assemblies. Then the van was still leaking coolant. I asked if someone could at least replace the headlight bulbs and they said that not one person here can do that? I said this van IS not even safe to drive its dark out what if the headlights go out all together and I get in an accident and hurt someone or myself? They said you can leave it but I cant promise you anything or when they will be able to get to it. They replied the service department will address that when it happens
- Electrical system · Electronic stability control (esc) · Engine
The engine needs to get replaced. It blew the gaskets. Headlights stopped working. I took it to the dealer and was told it was the bulbs. Bulbs were switched out and they still didn't work. Sometimes I have to turn the truck off then on again in order to get the transmission to properly work.
- Engine · Power train
2015 RAM promaster diesel 2500 with 72000 miles. Vehicle was in excellent condition, well maintained, with oil changes per factory recommendations. While driving at highway speeds of 70 -75 mph, without warning there was a sudden and hard thud in the engine compartment and the vehicle began slowing…
2015 RAM promaster diesel 2500 with 72000 miles. Vehicle was in excellent condition, well maintained, with oil changes per factory recommendations. While driving at highway speeds of 70 -75 mph, without warning there was a sudden and hard thud in the engine compartment and the vehicle began slowing very rapidly, as if brakes were being applied. I immediately pulled over to the side of the road. As the vehicle slowed and came to a stop, there was significant smoke and steam rising from the engine compartment. I was concerned that the vehicle was on fire, but it was not. It smelled of burnt radiator fluid and burnt clutch plates. The vehicle was towed to the nearest dealership and the tow operator had difficulty loading and unloading the vehicle since the engine and transmission were completely locked up and the drivetrain wheels would not turn. The vehicle IS currently being repaired under 100,000 mile powertrain warrantee. Luckily no was was injured and there was no other damages except to the powertrain.
- Service brakes
The drum-style parking brake becomes frozen in cold weather making the vehicle un-driveable until such time as it IS dried out and the shoes freed. this has happened three times since purchase with the complete system replaced once under warranty (12/24/17), a night spent in the shop to "dry" out and will now (218/19) be going in again with damage found to the mechanical mechanisms and nearby braking sensors.
- Fuel/propulsion system · Power train · Vehicle speed control
Loss of power/ acceleration more than 10 times in 2 days. Resulting in having to come to a complete stop in the middle of the highway, unable to pull over to the shoulder. The vehicle seems to have constant issues when the weather IS cold. The vehicle IS currently in the repair facility for these current issues.
- Fuel/propulsion system · Service brakes · Structure › Body
I have had problems with my brakes sense I got my van, the pads wear fast and leave black dirt all overs the wheels, and nothing gets done about it. The headlights I have had to replace drivers and passengers side at least 4 times each, and they just burnt out again. Now the rear cargo door latch…
I have had problems with my brakes sense I got my van, the pads wear fast and leave black dirt all overs the wheels, and nothing gets done about it. The headlights I have had to replace drivers and passengers side at least 4 times each, and they just burnt out again. Now the rear cargo door latch handle just fell apart and its all made of plastic and cost a lot to fix, I look online and there seems to be a recall for it but not for my van, why not? A while back they did a software update for something and my miles per gallon went from 16/19 to 13/16, I asked the service department to change it back or fix my mileage and they said they could not. I am fed up, I want my van fixed at dodge/ram/chrysler cost not mine!!!!
- Exterior lighting
The low beam headlights keep burning out. Numerous times a year.
- Exterior lighting
TL* the contact owns a 2015 RAM promaster 2500. While driving at approximately 55 mph, the headlights failed to illuminate. The vehicle was taken to several unknown dealers and the contact was advised that he would have to pay out of pocket for the repairs. The vehicle was not repaired. The manufacturer was notified. The vin and failure mileage were unknown. Updated 08/18/17*lj *cn
- Exterior lighting
TL* the contact owns a 2015 RAM promaster 2500. While driving approximately 70 mph, the vehicle experienced an electrical failure and the headlights stopped working. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and stated that, since there was no recall on the vehicle…
TL* the contact owns a 2015 RAM promaster 2500. While driving approximately 70 mph, the vehicle experienced an electrical failure and the headlights stopped working. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and stated that, since there was no recall on the vehicle, the contact would be financially responsible for the repair. The manufacturer was made aware of the failure and forwarded the call to nhtsa. The failure mileage was 315,199. ...Updated 11/21/17 *bf *js
- Power train · Suspension · Unknown or other
Complaint numbers: 10967663, 10967668, 10967666 and 10967670, were all filed less than 24 hours ago. attached IS more supporting documentation on the "7" zenith drivetrain failures and lack of support from zenith despite our request for service and being under warranty. We have had to purchase other conventional fuel shuttles in order to run our operation.
- Power train · Unknown or other
The coupler between the motor and the transmission has repeatedly failed; also, the a/c continually leaks as the high pressure hose from condensor to compressor IS too short. attached IS the purchase invoices from the most recent two zenith shuttles and other supporting documents on the zenith…
The coupler between the motor and the transmission has repeatedly failed; also, the a/c continually leaks as the high pressure hose from condensor to compressor IS too short. attached IS the purchase invoices from the most recent two zenith shuttles and other supporting documents on the zenith drivetrain issues which are also supported in the other two filed complaints of #: 10967663, 66 and 68 zenith has refused to give us support. we are a commercial operator with courtesy passenger shuttles for movement of people to and from our parking lot and to the san diego airport. we are a ground transportation off airport parking operator. the shuttles have broken down to and from base during operation, the route IS 9 miles round trip. we average 150 miles per day in a shuttle. we are in street traffic with stop lights and high congestion due to the roadways at the airport have high use. we operate 24/7 and have been in business since 1991 and we have never had broken drivetrains or axles in our shuttles. we have videos of the floppy coupler that demonstrates the ongoing issues of this part and the impact that a floppy coupler has on the splines of the motor and gear box. the video files are too big to upload. this complaint will be 3 of 3 as we have 3 shuttles by zenith that were all purchased in 2015. here IS a video link from zenith on may 5, 2016 on the coupler: https://www.dropbox.com/s/1ktuvg1q7whfnu1/old_vs_new_coupler%20video%20by%20zenith%205-2016.mov?dl=0 link permissions for 'old_vs_new_coupler video by zenith 5-2016.mov'
- Power train
This IS a vin # correction to complaint number 10967663 filed about 1 hour earlier. the incidences of drivetrain failures took place starting at 24,000 miles in jan 2016, june 2016 and august 2016.
- Power train · Suspension · Unknown or other
The coupler between the motor and the transmission has repeatedly failed; also, the axle has failed twice, the last axle failure the shaft split in half and part of it ended up in the gear box. the a/c continually leaks as the high pressure hose from condensor to compressor IS too short. the…
The coupler between the motor and the transmission has repeatedly failed; also, the axle has failed twice, the last axle failure the shaft split in half and part of it ended up in the gear box. the a/c continually leaks as the high pressure hose from condensor to compressor IS too short. the attached IS a lawsuit that zenith filed in june 2016 over it's repeated drive train failures, alleging borg warner at fault. attached IS a depiction of the zenith portal that was established to communicate and track service tickets on repairs; however, on august 10, 2016 zenith denied us any further access to the portal. zenith has refused to give us support. we are a commercial operator with courtesy passenger shuttles for movement of people to and from our parking lot and to the san diego airport. we are a ground transportation off airport parking operator. the shuttles have broken down to and from route during operation, the route IS 9 miles round trip. we average 150 miles per day in a shuttle. we are in street traffic with stop lights and high congestion due to the roads at the airport have high use. we operate 24/7 and have been in business since 1991 and we have never had broken drivetrains or axles in our shuttles. we have videos of the floppy coupler that demonstrates the ongoing issues of this part and the impact that a floppy coupler has on the splines of the motor and gear box. this complaint will be 1 of 3 as we have 3 shuttles by zenith that were all purchased in 2015.
- Power train
The coupler between the motor and the transmission has repeatedly failed; also the very first axle was failing and was replaced. the attached IS a description of our efforts to get zenith to support the vehicles; however, they have refused to give us support. we are a commercial operator with…
The coupler between the motor and the transmission has repeatedly failed; also the very first axle was failing and was replaced. the attached IS a description of our efforts to get zenith to support the vehicles; however, they have refused to give us support. we are a commercial operator with courtesy passenger shuttles for movement of people to and from our parking lot and to the san diego airport. we are a ground transportation off airport parking operator. the shuttles have broke down to and from route during operation. we are in street traffic with stop lights and high congestion due to the roads at the airport have high use. we operate 24/7 and have been in business since 1991 and we have never had broken drivetrains in our shuttles. we have videos of the floppy coupler that demonstrates the ongoing issues of this part and the impact that a floppy coupler has on the splines of the motor and gear box. this complaint will be 1 of 3 as we have 3 shuttles by zenith that were all purchased in 2015.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228142Pentastar Oil Filter Adapter
- 102280983.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 Ron.dallison@fcagroup.com ~ Second: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com~ If a response is not received within 15 mins, then proceed with the necessary repair.~
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10226281Diagnosing A Urea Module That Is Exposed To Diesel Fuel This bulletin involves discussing what will happen to the rubber material used in the urea pump when exposed to diesel fuel. This unit is sometimes referred to as the Selective Catalyst Reductant (SCR) module or the Adblue Delivery Module (ADM). Units exposed to hydrocarbons have a particular failure mode, the rubber heater unit is crinkled and in some cases the metal heater protrudes through the rubber membrane. The rubber material used in this unit is designed to withstand Diesel Exhaust Fluid (DEF) only. Exposure to fluids that contain hydrocarbons (i.e. diesel fuel) will damage the unit beyond repair. Units returned that exhibit this failure mode will have warranty claims that are rejected. Units that exhibit this failure mode should be considered customer abuse and should not be covered under warranty. Use the Hydroscopic test paper (P/N 223-44-863) available through MoparEssentialTools.com to confirm exposure.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10221597No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10221228WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
- 10221153Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
- 10221152Battery Tester Warranty Code Procedures, Medtronic Update Process
- 10221150Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10220071wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10219831Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
- 10219830Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
- 102198149-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines. If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
- 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 102182509-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines. If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
- 10218248Pentastar Oil Filter Adapter: Before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ Dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated Service Bulletin Number 09-008-15. ~ First: Nick Morand Cell (248) 410-8078 - Nick.morand@fcagroup.com Second: Bob Jackson Cell (248) 944-0466 - bob.jackson@fcagroup.com Third: Joe Lovell Cell (734 309-6467 - joe.lovell@fcagroup.com If a response is not received within 15 mins, then proceed with the necessary repair.~
- 10217524Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
- 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
- 10215059This bulletin involves reprogramming the Instrument Panel Cluster (IPC) with the latest
- 10190667Customer complaint may include engine oil leak/consumption.
- 10176558Repair Eligibility For Ram Promaster Recalls BusinessLink Dealers Only
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10175733Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
- 10175674Hands On Steering Wheel Message In EVIC
Every RAM Promaster 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.