2016 RAM Promaster 3500

Owner complaints

What owners report most

1. Engine4
2. Electrical system4
3. Power train4
4. Exterior lighting3
5. Service brakes2
6. Tires1
7. Unknown or other1
8. Air bags1
9. Vehicle speed control1
10. Engine and engine cooling1

Latest complaints

• Mar 4, 2022UT82,000 mi
  Electrical system › 12v/24v/48v battery · Tires › Temporary/emergency spare tire
  The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the…

  The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.

• Apr 24, 2021MI378,569 mi
  Lane departure › Blind spot detection · Power train · Vehicle speed control
  I've only been taking it to the RAM dealership to be fixed in may still have not got it fixed right one minute I could be doing 40 and then I nexen you know the rpms are up to 7 in the drop down in a jerk so hard to get into gear almost breaks my freaking neck then I will shift in I get up to 65…

  I've only been taking it to the RAM dealership to be fixed in may still have not got it fixed right one minute I could be doing 40 and then I nexen you know the rpms are up to 7 in the drop down in a jerk so hard to get into gear almost breaks my freaking neck then I will shift in I get up to 65 anything over 65 it starts jerkin and then drops back down and I can't get back started again I had to pull over the side of the road let everything cool lob doesn't make any sense to me already change the transmission cooling system the speed control him sensor I don't know what more I can do I am taking back to the dealership to see if they know what to do because apparently they don't in a light to know why the dealership cannot fix their properly

• Apr 3, 2021TX58,000 mi
  Power train
  My 2018 RAM promaster 3500 was having problem when I put in reverse, it was jerking and I had to push extra gas to reverse it. I took it to dealer, they said yes it has problem in transmission and I had to leave my van to fix it. They took 4-5 days, but didn't found exact cause and they just flush…

  My 2018 RAM promaster 3500 was having problem when I put in reverse, it was jerking and I had to push extra gas to reverse it. I took it to dealer, they said yes it has problem in transmission and I had to leave my van to fix it. They took 4-5 days, but didn't found exact cause and they just flush transmission fluid. they told me "if you face same problem again please come back we will help you even when warranty expire". one week later it was having again same issue and even more thing, it was jerking while I am driving also and reversing was same like before. I took it again to same dealer, but they said they didn't find anything. now my problem IS my warranty IS expired but I am having same problems. They couldn't fix it when I had warranty. It sounds like my loss even I had warranty.

• Mar 7, 2021NC
  Electrical system · Engine · Structure › Body

  Over 4 years nt fixed hazard to drive possible fire hazard safety health issues winnebago ignores my safety help request have nt deriven this vehicle for 3 years the consumer was unable to have the recall repair completed due to staff availability. *Js

• Feb 25, 2021NC10,000 mi
  Electrical system · Service brakes · Unknown or other

  Received recall have made numerous contacts with nhts and winnabego no help wife will not ride in afraid of suggested fire hazard have had no response from any one past records should show concern possible propane explosion recall 17v-108 18v-546 16v598 fire safety IS concern

• Feb 7, 2021GA18,000 mi
  Air bags

  2016 promaster with 2017 winnebago travato ..driver seat airbag light stays on with notice to service. I have tried repeatedly since january of 2020 to resolve this issue. filed with promaster case management jan 2020. Recalls on fan and cable were taken care of on 11/19/20. They couldn't'/wouldn't do anything about the airbag issue...same as all the other dealerships I took my vehicle to. No help

• May 18, 2020MI
  Engine and engine cooling · Equipment · Power train
  TL* the contact owns a 2016 RAM promaster 3500. The contact received notification of nhtsa campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train). The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was…

  TL* the contact owns a 2016 RAM promaster 3500. The contact received notification of nhtsa campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train). The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer and or repaired. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available

• Jan 28, 2020CA
  Engine

  A cooling fan stall / seizure event could lead to electrical overloading of the fan motor potentially resulting in the thermal degradation of the brush housing, which may lead to a vehicle fire. On this recall I was told by the dealer that they have not found a solution. I called the fca number and it just hangs up before I can talk to someone

• Dec 20, 2019CA
  Engine
  There has been a safety recall issued to address an overheating issue in fan motors. it affects protesters with 3.0 l diesel or 3.6 l gasoline engines, which ours is.there IS a heightened risk of engine fire, therefore they have advised we should not drive the van. there IS currently no fix, and…

  There has been a safety recall issued to address an overheating issue in fan motors. it affects protesters with 3.0 l diesel or 3.6 l gasoline engines, which ours is.there IS a heightened risk of engine fire, therefore they have advised we should not drive the van. there IS currently no fix, and we are have been told by our chrysler dealer they may have the fix engineered in the first quarter of 2020. this IS unacceptable as we can't drive our vehicle.

• Jun 12, 2019KS86,000 miCrash
  Power train

  The bolts to the transmission/motor mount broke. the engine and transmission dropped almost hitting the ground.

• May 22, 2018SC48,000 mi
  Exterior lighting › Headlights
  TL* the contact owns a 2016 RAM promaster 3500. While driving at an unknown speed, a headlight failed to illuminate. The contact continued to drive and, thirty miles later, the other headlight also failed. The vehicle was taken to hartville chrysler dodge jeep RAM (900 e bobo newsom hwy, hartville…

  TL* the contact owns a 2016 RAM promaster 3500. While driving at an unknown speed, a headlight failed to illuminate. The contact continued to drive and, thirty miles later, the other headlight also failed. The vehicle was taken to hartville chrysler dodge jeep RAM (900 e bobo newsom hwy, hartville, sc 29550) where the technician informed the contact that the headlight bulbs were blown and needed to be replaced. The headlight bulbs were replaced, but the failure recurred several times. The contact stated that the headlights failed at least once per month. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was not notified of the failures. The failure mileage was 48,000.

• Jun 7, 2017TN400 mi
  Engine · Exterior lighting · Service brakes
  TL* the contact owns a 2016 RAM promaster 3500. While operating the vehicle, the headlights suddenly shut off. The contact stated that the headlight bulbs were replaced 34 separate times in 17 months due to continued failures. The vehicle was taken to an unknown dealer, but the cause of the failure…

  TL* the contact owns a 2016 RAM promaster 3500. While operating the vehicle, the headlights suddenly shut off. The contact stated that the headlight bulbs were replaced 34 separate times in 17 months due to continued failures. The vehicle was taken to an unknown dealer, but the cause of the failure was unable to be determined. Also, while operating the vehicle, the check engine indicator illuminated. The vehicle was taken to an unknown dealer on several occasions, but the failure could not be duplicated. Also while depressing the brake pedal, the pedal would gradually extend to the floorboard and the shifter would not change until the brake pedal was released. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 400.

• Dec 13, 2016AL
  Electrical system · Exterior lighting
  TL* the contact owns a 2016 dodge RAM pro master 3500. The contact received notification of nhtsa campaign number: 16e039000 (electrical system, exterior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The service manager indicated…

  TL* the contact owns a 2016 dodge RAM pro master 3500. The contact received notification of nhtsa campaign number: 16e039000 (electrical system, exterior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The service manager indicated that the part had been discontinued and was not informed if another pas was to be designed. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. Parts distribution disconnect.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
• 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
• 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
• 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
• 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
• 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
• 10221597No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
• 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
• 10221228WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
• 10221153Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
• 10221152Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10221150Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
• 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
• 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
• 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220071wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10219831Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10219830Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
• 102198149-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines. If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
• 10219809Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
• 10218310RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
• 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
• 10218271Keyfob 2016 Vehicle Keyfobs with Passive Entry Keyless Go Feature - Engineering is investigating a keyfob unable to program or no function or low keyfob coin battery condition.~ Prior to replacing keyfob on MY16 vehicles, please contact Raja Charabuddi on cell (248) 202-7313. If no response within 15 minutes, proceed with repair.
• 102182509-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines. If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
• 10218245Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
• 10217524Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
• 10215059This bulletin involves reprogramming the Instrument Panel Cluster (IPC) with the latest
• 10190667Customer complaint may include engine oil leak/consumption.
• 10176558Repair Eligibility For Ram Promaster Recalls BusinessLink Dealers Only
• 10175743Disinfectant Solution Recommended for COVID-19
• 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10175733Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
• 10175674Hands On Steering Wheel Message In EVIC

Every RAM Promaster 3500 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.