2002 Toyota Prerunner
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2002 Toyota Prerunner. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
6 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Structure › Frame and members › Underbody shields
I had my vehicle in for service on 30 september 2013 at which time the vehicle frame was inspected and determined to have perforations due to rust. toyota informed me that the vehicle IS unsafe to drive and that they would not repair/replace the frame because I had not had rust proofing applied…
I had my vehicle in for service on 30 september 2013 at which time the vehicle frame was inspected and determined to have perforations due to rust. toyota informed me that the vehicle IS unsafe to drive and that they would not repair/replace the frame because I had not had rust proofing applied during a customer support program that began in late 2008 and ended september 2011. the purpose of the customer support program was to inspect the frame of the truck and replace it if rust caused perforations or to apply rust coating if it passed inspection. I never received notice of the customer support program. however, by chance, I did have the frame inspected by toyota on november 25, 2009 at which time the frame passed inspection, but toyota failed to apply the required rust proof coating or to inform me of the ongoing customer support program. had I known about the customer support program, I would have demanded toyota apply the coating. subsequently, I had my truck in for maintenance at toyota on april 7, 2010 and may 24, 2010 at which time they once again did not inform me of the customer support program. toyota had three chances to inform me of the customer support program while I had my vehicle in for maintenance and they did not do so. now I have a truck that IS unsafe to drive and that I can't get repaired because toyota blames me for not adhering to the customer support program rules of which I never had any knowledge. toyota had my current address and telephone number during the entire period of the customer support program and never bothered to notify me. in my opinion, they did not do their due diligence in informing customers of the program and should be responsible to replace the frame on the trucks. I did file a customer complaint with toyota but they refused to provide any assistance in repairing my truck. *tr
- Seat belts · Structure › Body · Suspension
I received notice from toyota of possible excessive frame rust years ago . (About 2007) I did the inspection myself and thought frame was good. Did not take to dealer for inspection . In september of 2013 I find out that toyota IS not responsible and I missed the deadline. I think I understand that…
I received notice from toyota of possible excessive frame rust years ago . (About 2007) I did the inspection myself and thought frame was good. Did not take to dealer for inspection . In september of 2013 I find out that toyota IS not responsible and I missed the deadline. I think I understand that since it was not a nhtsa issued recall, they have the right to put a expiration date on the recall . The bottom line IS I goofed up . But there still existed thousands of tacomas and tundras on the roads today that are a hazard to the driver and all others around them . Why didn't the nhtsa issue a mandatory recall ? *tr
- Air bags › Frontal · Seat belts › Front › Retractor
Consumer lost control of vehicle and hit a tree head on. Upon impact, neither driver's side nor passenger's side air bags deployed. Also driver's side seat belt didn't retract. As a result, consumer's head hit the windshield. Consumer received 17 stitches. *Ak
- Power train › Automatic transmission
Vehicle surges as if auto transmission IS down shifting abruptly when coasting to a stop at an intersection and while creeping in traffic (after removing foot from brake pedal allowing vehicle to roll after coming to complete stop). problem also occurs intermittently when proceeding from a stop at…
Vehicle surges as if auto transmission IS down shifting abruptly when coasting to a stop at an intersection and while creeping in traffic (after removing foot from brake pedal allowing vehicle to roll after coming to complete stop). problem also occurs intermittently when proceeding from a stop at intersections. problem occurs w/in the 1 to 5 mph range. transmission shifts smoothly up through all gears as vehicle accelerates when driving on the highway. multiple dealerships stated that they are unable to duplicate the problem and that no trouble was found. problem occurring more frequently now. concerned about possible transmission failure. *jb
- Power train › Automatic transmission
500 mile service reported transmission jumping from first to second. First machanic said needs new transmission. Got truck back truck was jumping all over the road on bumps, mechanis said needs two shocks one fron and one back., and now it doesn't need transmission, truck still jumps from first to second.
- Power train › Automatic transmission
Consumer notice when coming to a complete stop shifting under vehicle. Dealer has been contacted and service but cant fix problem. Please provide further information.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10145776Update on Technician Certification Requirements.
- 10062051Summary to be provided on a future date.
- 10051865Toyota: in a collision, to help reduce injuries, with seat belt pre=tensioners and supplemental restraint systems (srs), its possible that the devices may or may not perform as expected with unintended deployment. Model years 1990-2013. Models various models.
- 10015504Special service campaign 50J - phase I - front suspension lower ball joint may experience excessive wear and looseness causing increased steering, effort, reduced vehicle self-centering, and noise in the front suspension.
- 625635Subject regarding fan fluid coupling replacement for increased tow hitch capacity.
Every Toyota Prerunner model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.