2021 Van Hool AG300
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Van Hool › AG300 › 2021
These records cover every 2021 Van Hool AG300. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2021 Van Hool AG300. Newest first.
Van Hool N.V. (Van Hool) is recalling certain 2018-2021 CX35, TDX25, 2018-2019 CX45, TX45, 2021 AG300, and 2018 TD925 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this recall is P1489.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010424This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10250324an Hool feels very strongly about quality and constantly focuses on product improvement. This is why we would like to ask you to provide us with the correct information as quickly as possible when filing a warranty request. A fully documented diagnostic is key in this process. The more precise and complete the supplied information is, the quicker we can finalize your request, with financial compensation when applicable. For this reason, follow the procedure below as closely as possible
- 10248730This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10245205Van Hool has received a letter from Ventura, manufacturer of door systems, stating that they have recently received complaints on a regular basis about the door panel not being secured to the lower door shaft lever. A situation that can involve serious risks to passengers if they lean against the door panel while driving. Investigation has shown that all these complaints are the result of an incorrectly installed or missing blocking piece (1, figure 1) at the level of the lower door shaft lever in combination with poor maintenance and/or incorrect adjustment of the door system, and sometimes even the use of non-original replacement parts. For this reason, Ventura would like to draw attention to the already highlighted chapters in their manuals that describe the operation and importance of this blocking piece in the door system. It also states that these parts must be checked every 3 months.
- 10245192Van Hool has received a letter from Ventura, manufacturer of door systems, stating that they have recently received complaints on a regular basis about the door panel not being secured to the lower door shaft lever. A situation that can involve serious risks to passengers if they lean against the door panel while driving. Investigation has shown that all these complaints are the result of an incorrectly installed or missing blocking piece (1, figure 1) at the level of the lower door shaft lever in combination with poor maintenance and/or incorrect adjustment of the door system, and sometimes even the use of non-original replacement parts. For this reason, Ventura would like to draw attention to the already highlighted chapters in their manuals that describe the operation and importance of this blocking piece in the door system. It also states that these parts must be checked every 3 months.
- 10233467Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
- 10219652Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
- 10209994Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10209992Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
- 10201570SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10190134Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
- 10182691Work Procedure: To remove air line between compressor and governor (corrective) This procedure has been released to assist in successfully removing the air line which runs between the compressor and the governor.
Every Van Hool AG300 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.