2023 Volkswagen Atlas
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volkswagen › Atlas › 2023
These records cover every 2023 Volkswagen Atlas. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2023 Volkswagen Atlas. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened…
Risk and remedy
Risk
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Risk and remedy
Risk
A deactivated passenger air bag increases the risk of injury during a crash.
Remedy
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Risk and remedy
Risk
A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
Remedy
Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.
Risk and remedy
Risk
A brake fluid leak may increase the distance required to stop, increasing the risk of a crash.
Remedy
Dealers will replace the affected brake lines, free of charge. Owner notification letters are expected to be mailed on November 23, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 47T2.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Risk and remedy
Risk
A delayed air bag deployment can increase the risk of injury.
Remedy
Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.
Owner complaints
142 complaints4 involved a crash6 injuries
What owners report most
Latest complaints
- Back over prevention › Rearview system braking · Back over prevention › Warnings · Electrical system
Backup camera screen and all related screen safety features unexpectedly stopped working. Safety features including backup / rear facing camera, parking assist, and blind spot warnings no longer function and put people and property at risk while maneuvering the vehicle. There was/is no warning…
Backup camera screen and all related screen safety features unexpectedly stopped working. Safety features including backup / rear facing camera, parking assist, and blind spot warnings no longer function and put people and property at risk while maneuvering the vehicle. There was/is no warning that the systems do not work. Additionally, the health of children in the backseat is at risk as there is no way to control heating and cooling for backseat passengers. The failure to use safety equipment was confirmed by Ken Ganley North Olmstead VW dealership service department. Service department staff acknowledged other VW Atlas customers with similar problems. Service stated they could not provide a timely resolution or accurate estimate for when replacement parts would be available. Service department staff could not provide loaner vehicle. VW Corporate Customer Care center acknowledged the issue and denied ability to help fix the problem or expedite a solution.
- Lane departure › Warning · Unknown or other
A manufacturer-pushed OTA software update failed, completely bricking the 5F Infotainment Module. This has caused a total loss of the rearview backup camera, parking sensors, and safety alerts, creating an immediate, severe blind-spot safety hazard.
- Electrical system · Engine · Power train
I own a 2023 Volkswagen Atlas, purchased new in March 2023. The vehicle has experienced two incidents of sudden loss of propulsion. The first incident occurred around June 2026 while stopped near a roundabout entrance. The vehicle became inoperable and required multiple restart attempts over…
I own a 2023 Volkswagen Atlas, purchased new in March 2023. The vehicle has experienced two incidents of sudden loss of propulsion. The first incident occurred around June 2026 while stopped near a roundabout entrance. The vehicle became inoperable and required multiple restart attempts over approximately 4–5 minutes before normal operation resumed. I do not recall whether any unusual noise occurred during this first incident. The second incident occurred on [XXX], at approximately [XXX], while driving at approximately 20–35 mph and entering an intersection in Madison, Alabama. The vehicle suddenly lost propulsion, and pressing the accelerator produced no response. The vehicle continued coasting forward due to momentum. The dashboard remained illuminated, and the transmission remained in Drive (D). When I attempted to restart the vehicle, the system instructed me to shift into Park (P). During the restart attempt, I heard an abnormal grinding or ratcheting noise. After following the restart instructions, the vehicle restarted and resumed normal operation. The unexpected loss of propulsion while entering an intersection created a serious risk of collision with surrounding traffic. Fortunately, no collision or injuries occurred. The vehicle was brought to Hiley Volkswagen of Huntsville on [XXX]. The dealership reported finding no fault codes and has not identified the cause of the problem. No repairs have been performed to my knowledge. The vehicle remains at the dealership, and the dealer has indicated that it is working to open a technical assistance case with Volkswagen. The failed component is UNKNOWN. The incidents occurred approximately four months apart, making the problem difficult to reproduce during short test drives. I am concerned that this sudden loss of propulsion could happen again while driving and potentially cause a serious collision. I am requesting that this safety concern be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at low speeds, the center entertainment panel blacked out, and the rearview camera display remained active while shifted into drive. The check engine, caution, and SOS warning lights illuminated. The vehicle was taken…
The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at low speeds, the center entertainment panel blacked out, and the rearview camera display remained active while shifted into drive. The check engine, caution, and SOS warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with an engine misfire, and ignition coils were replaced. The battery was tested, and no failure was found. The contact stated that the failure progressed; the vehicle lost motive power, the power window rolled up when the down button was pressed, and roadside assistance provided a battery jump-start. The vehicle was taken to an AutoZone store where the battery was replaced; however, the check engine, caution, and SOS warning lights remained illuminated. The failure mileage was approximately 48,157.
- Back over prevention › Rearview system braking · Electrical system · Visibility/wiper
I am submitting a safety complaint regarding my 2023 Volkswagen Atlas due to the complete failure of the infotainment/electronic display system, including loss of the rearview backup camera. The system initially malfunctioned intermittently over several months before failing completely. The screen…
I am submitting a safety complaint regarding my 2023 Volkswagen Atlas due to the complete failure of the infotainment/electronic display system, including loss of the rearview backup camera. The system initially malfunctioned intermittently over several months before failing completely. The screen is now entirely black and nonfunctional. Most concerning, the rearview camera no longer displays an image when the vehicle is placed in reverse. This creates a significant safety concern, particularly when backing up near children, pedestrians, or other vehicles. The loss of the camera is not simply an inconvenience; it is the failure of an important safety feature. My vehicle has slightly over 70,000 miles and was evaluated by an authorized Volkswagen dealership. I was advised that the repair would cost approximately $3,300. After goodwill assistance, my responsibility was reduced to $1,481. The dealership initially advised that the replacement part was backordered with no estimated arrival date. The part has now arrived, and I remain in a rental vehicle while the repair is pending completion. I am aware that Volkswagen issued NHTSA Safety Recall 24V-480 / VW Recall 91US for certain 2024 Atlas vehicles due to infotainment issues that could delay or prevent the rearview camera image from displaying. My 2023 Atlas is experiencing a similar safety-related symptom, although I understand the underlying defect may differ. I respectfully request that NHTSA review whether 2023 Atlas vehicles may also be affected by a related defect, whether similar complaints exist, and whether further investigation or recall action is warranted.
- Engine
No warning lights or under car oil leakage noted (due to "belly pan" under engine/oil pan). NY inspection [XXX] with private mechanic oil noted on belly pan ("diaper"); referred to dealer for oil change and inspection of seals leaking front crankcase. [XXX] dealer changed oil and initially stated…
No warning lights or under car oil leakage noted (due to "belly pan" under engine/oil pan). NY inspection [XXX] with private mechanic oil noted on belly pan ("diaper"); referred to dealer for oil change and inspection of seals leaking front crankcase. [XXX] dealer changed oil and initially stated no seal replacement needed in spite of "seepage" until informed of private mechanic's concern then dealer recommended warranty replacement (parts ordered) of front crankcase seal; work completed April 10 2024@5400 miles. Oil change [XXX] mechanic again noted oil about crankcase seal; taken to dealer where I was told front crankcase seal "leaking oil badly, damaged serpentine belt will need to be replaced" and needed to be replaced again (warranty). If I had had oil change done at first in 2024 at dealership I would not have been informed of warranty work indicated for crankcase seal; this is a recurring problem as also noted chat rooms on line and may warrant recall for reworking of parts/extended warranty consideration before engine failure/costly repairs in the future (twice in 3 years already). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
On 8/7/26 after idling while waiting in line for a car wash, while in Drive I pressed the accelerator, the vehicle does not move forward as expected, then the vehicle prompts me to restart the engine while roll backwards at the same time. The exact cause of the malfunction has not been confirmed to…
On 8/7/26 after idling while waiting in line for a car wash, while in Drive I pressed the accelerator, the vehicle does not move forward as expected, then the vehicle prompts me to restart the engine while roll backwards at the same time. The exact cause of the malfunction has not been confirmed to me. The vehicle is currently in the dealership's possession and should be available for inspection through the dealership. The malfunction creates a safety risk because the vehicle can become unable to move when I am attempting to drive forward or reverse. If this occurs while entering traffic, crossing an intersection, or backing out of a parking space, I could be left in a dangerous position and unable to move the vehicle out of harm's way. The unexpected loss of normal vehicle operation creates a risk to me and other motorists. The vehicle has been at the dealership for an extended period for inspection and service. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced the issue I reported but showed only a general vehicle inspection and did not demonstrate the malfunction occurring. I have not been provided with confirmation that the specific malfunction has been reproduced or a definitive diagnosis of its cause. The vehicle has been in the dealership's possession for inspection and service. The dealership previously indicated that it was awaiting Volkswagen's approval. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced my reported concern but did not show the actual malfunction. The vehicle displays a message prompting me to restart the engine while it is in Drive or Reverse. When this occurs, pressing the accelerator does not result in the expected movement of the vehicle. The issue first occurred shortly after I purchased the vehicle on August 2, 2026. The problem has required dealership service and has left me without my vehicle for an extended period.
- Forward collision avoidance › Adaptive cruise control · Lane departure › Assist · Unknown or other
2023 VW Atlas Cross Sport SEL AWD, about 57,500 miles. Available for inspection. Oct 3, 2026: infotainment screen would not turn on. A soft reboot, a multi-hour shutdown with the car locked did not fix it. The unit is stuck in a reboot loop ("Starting navigation" then fails, repeating). By about…
2023 VW Atlas Cross Sport SEL AWD, about 57,500 miles. Available for inspection. Oct 3, 2026: infotainment screen would not turn on. A soft reboot, a multi-hour shutdown with the car locked did not fix it. The unit is stuck in a reboot loop ("Starting navigation" then fails, repeating). By about the third restart, the blower fan stopped completely: no heat, no AC, no windshield defrost or defog, no ventilation. Rearview camera, radio, and navigation are inoperative. Cruise control, adaptive cruise control, and lane keeping assistance do not work. Warning lamps came on when the climate system failed (photographed Oct 5): electronic stability control, power steering, Front Assist (forward collision warning/emergency braking), Lane Assist, other driver assistance faults, and tire pressure. Safety risk: with no defrost or defog, the windshield can fog or ice with no way to clear it, a serious visibility hazard in Chicago-area weather. No rearview camera when backing near pedestrians and children. Collision warning and lane keeping are offline. VW Customer Care (case 07775134) told me this is a known issue caused by a VW software update pushed to the vehicle and that a service bulletin exists. I did not request or consent to this update and was unaware of it. VW declined to cover the repair as out of warranty, offering only possible coverage of the diagnostic fee if a dealer confirms the software cause. Not yet inspected by a dealer, independent shop, police, or insurer. The failures appear to violate FMVSS 103 (defrosting/defogging) and FMVSS 111 (rear visibility). Other manufacturers have recalled vehicles with free software fixes for this same failure type. I ask NHTSA to investigate and determine whether a recall is warranted.
- Exterior lighting
The DRL light are go out prematurely
- Exterior lighting
I noticed today that my daytime running light strip is out on my driver side headlight I notice it’s a common issue on this year model Atlas. I know the daytime running lot helps people see you when your going down the road.
- Electrical system
While performing a routine battery replacement on my 2023 Volkswagen Atlas, a wrench/socket contacted the vehicle's Engine Control Unit (ECU), which is mounted directly adjacent to the battery in the engine bay with no protective cover or shield separating the two components. Contact between the…
While performing a routine battery replacement on my 2023 Volkswagen Atlas, a wrench/socket contacted the vehicle's Engine Control Unit (ECU), which is mounted directly adjacent to the battery in the engine bay with no protective cover or shield separating the two components. Contact between the tool and the exposed ECU caused an electrical short that destroyed the module, disabling the vehicle. This is a known design issue — the ECU's unprotected proximity to the battery terminals creates a foreseeable risk of accidental short-circuit damage during normal, routine maintenance (battery replacement) that any owner or technician could reasonably be expected to perform. The vehicle was rendered inoperable as a result and required ECU replacement/repair. This appears to be a widespread pattern reported by other Atlas owners in online forums and by independent ECU repair shops specializing in this exact failure mode on 2.0L and 3.6L Atlas engines, suggesting a design defect rather than an isolated incident.
- Unknown or other
Auto has stalled 3 or more times without warning lights since purchasing 2 months ago Very unsafe for me and others stalling in traffic
- Electrical system · Unknown or other
I am submitting a complaint regarding a serious electronic/infotainment failure in my 2023 VW Atlas that occurred following VW’s software update. Prior to the software update, the infotainment system & related functions were operating normally. Following the update, the infotainment/navigation…
I am submitting a complaint regarding a serious electronic/infotainment failure in my 2023 VW Atlas that occurred following VW’s software update. Prior to the software update, the infotainment system & related functions were operating normally. Following the update, the infotainment/navigation system failed. The center display is completely black. The loss of the backup camera is a particular safety concern because it removes an important driver-assistance feature used to detect people, animals, etc. behind the vehicle. The vehicle displays warnings that the Navigation System & Dynamic Road Sign Display are unavailable. As a result of this electronic failure, I have lost connectivity to my cell phone. I cannot use the vehicle’s hands-free phone function which affects vehicle safety/operation. A warning indicates that the tires are under-inflated. The tires have been checked & are properly inflated. This raises an additional concern about the accuracy & reliability of the vehicle’s electronic monitoring & warning systems. I took my Atlas to a VW dealership for diagnosis & have also contacted VW CARES. Despite VW acknowledging that the software update was likely responsible for the failure, VW has refused any aid because my Atlas has +100k miles. I am concerned that the manufacturer-installed software update has caused or contributed to a significant failure of multiple electronic systems & functions in my Atlas. VW is aware of a recurring MIB3 infotainment/software problem affecting Atlases and has issued technical service documentation concerning MIB3 infotainment systems that can fail to boot, freeze/reboot, & experience navigation malfunctions. I am requesting that NHTSA investigate whether this represents a broader software/electronic defect affecting VW Atlases & whether VW’s software update can cause or contribute to failure of the MIB3 infotainment system & associated vehicle functions, many of which are critical to safe driving.
- Engine · Fuel/propulsion system · Unknown or other
Vehicle has issues with sputtering and stalling out when at idle and while reversing after warming up. The first time that the vehicle actually stalled while reversing, it had to be put into park and restarted. I took it to the dealership and they replaced the in tank fuel pump. When I got the car…
Vehicle has issues with sputtering and stalling out when at idle and while reversing after warming up. The first time that the vehicle actually stalled while reversing, it had to be put into park and restarted. I took it to the dealership and they replaced the in tank fuel pump. When I got the car back it was still acting a little strange but I thought it was just the computer relearning process. Shortly afterward (approx 100-150 miles later) it started struggling at idle again. Yesterday the vehicle again died while reversing, which required being placed into park and restarting. The idle was struggling but I was able to reverse and continue driving. The idle remained in a state of struggle, sputtering and almost dying, as well as extremely slow acceleration until I was able to get onto the highway for a bit. However, it did struggle a bit during the bumper to bumper traffic that I came upon during the drive. At highway speeds the vehicle's acceleration is fine. I am able to use the Automatic Adaptive Cruise as well as drive without the cruise feature. The temperature of the vehicle is always normal and I ensure that the fuel gage does not drop below 1/4 of a tank and if it does it is during the trip to the gas station. I only use QT gas in my vehicle.
- Steering
The steering assist became completely unavailable while the vehicle otherwise remained operational; the battery checked out fine; no failed component or root cause was identified; and steering was restored only through electronic re-adaptation of Address 44.
- Electrical system
I went to the Volkswagen dealership to have a routine oil change done. They told me they could not perform the oil change because the hood latch release cable had snapped. I had just had the hood open that morning, so it was completely insane that they thought I brought the car in like that when…
I went to the Volkswagen dealership to have a routine oil change done. They told me they could not perform the oil change because the hood latch release cable had snapped. I had just had the hood open that morning, so it was completely insane that they thought I brought the car in like that when they are the ones who broke it. They wanted to charge me $569 to replace it, or they wouldn't do the oil change. I walked because I wasn't going to pay to fix something on my own car that I didn't break. After reviewing online if there was a cheaper fix, thousands of VW owners are dealing/have dealt with the same issue. The fact that car companies are allowed to get away with installing cheap parts in brand new cars AND not issue a recall when thousands of reports suggest that it is an ongoing issue is absolutely insane. I am the sole owner of this vehicle, original, bought brand new. I am 9,000 miles out of warranty. Please help. The service advisor at the VW dealership (Hiley Volkswagen in Arlington, TX) refused to take any blame, claiming that it was like that when I came in. It is an easy money grab for dealerships, and it is highway robbery for the customer. The only suggestion he had was to reach out to VW Customer Care and see if they would assist in the payment. I have reached out to them but haven't heard anything.
- Electrical system · Fuel/propulsion system · Power train
On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it…
On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it stopped completely. With my entire family in the vehicle, being stranded on the shoulder of I-75 created a very unsafe and concerning situation. After allowing the vehicle to rest for several minutes, I was able to restart it and drive it home. I then arranged for the vehicle to be towed from my home to Mike Savoie Volkswagen for diagnosis and repair. The vehicle had already experienced a similar EPC-related failure previously and had been repaired by Mike Savoie Volkswagen. Following this July 13 incident, the vehicle remained at the dealership for further repairs and was returned to me on July 24. A copy of the repair documentation is attached.
- Electrical system · Fuel/propulsion system · Power train
On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe…
On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe situation on the side of the road. After allowing the vehicle to sit for several minutes, I was able to restart it and drive it a short distance to a nearby parking lot. I then arranged for the vehicle to be towed to Mike Savoie Volkswagen for diagnosis and repair. The repairs were completed, and the vehicle was returned to me by Mike Savoie Volkswagen on July 13. A copy of the repair documentation is attached.
- Exterior lighting
Low beam light failed, was replaced under warranty. Now the other side low beam light is out, there is clearly an issue that VW needs to address here, I can't keep replacing headlights every couple years, this is crazy.
- Fuel/propulsion system
My car has started to stall out when I am stopped at a sign, light, reversing or a low idle. When I change to reverse from park, the car stalls. I have to put it back in park start and try to reverse again. Same thing happens when I go from reverse to drive. I have done a little research online, and a lot of these 2023 Volkswagen Atlas’s has this issue.
- Engine · Fuel/propulsion system
2023 Volkswagen Atlas R-Line. While driving (moving) on a congested road the vehicle signaled "Please start engine manually" the gas pedal became unresponsive. Power steering, radio, A/C, all still worked, but I had to come to a complete stop to restart engine. The same thing has happened multiple…
2023 Volkswagen Atlas R-Line. While driving (moving) on a congested road the vehicle signaled "Please start engine manually" the gas pedal became unresponsive. Power steering, radio, A/C, all still worked, but I had to come to a complete stop to restart engine. The same thing has happened multiple times now with the last one being in the middle of the road trying to complete a U-turn. This is incredibly dangerous for not only my family but others on the road not expecting a vehicle to stall. This has been identified by multiple other owners on-line. There is no warning or change in operation of the vehicle prior to the message coming up. This could lead to a crash, or worse a fatality.
- Electrical system
The back up camera is no longer working as well as the infotainment system
- Electrical system · Fuel/propulsion system · Service brakes
Lost complete control of both the brake and the throttle while attempting to pull into a parking spot at low speed. Car started to roll backwards down a hill and I was unable to stop it. Had to cycle the car off and back on to fix it. Took it to a VW dealership service department and they reported no fault codes so there was nothing they could do. No check engine light or fault codes.
- Fuel/propulsion system · Unknown or other
While driving, the vehicle stalls and shuts off completely without warning, creating an immediate safety hazard. This engine stalling occurs randomly at various speeds, including while actively operating the vehicle in traffic. There is no Check Engine Light (CEL), malfunction indicator, or…
While driving, the vehicle stalls and shuts off completely without warning, creating an immediate safety hazard. This engine stalling occurs randomly at various speeds, including while actively operating the vehicle in traffic. There is no Check Engine Light (CEL), malfunction indicator, or dashboard warning prior to the stalling event, depriving the driver of any advanced notice to safely pull over.A subsequent inspection revealed that the evaporative emissions (EVAP) carbon canister is failing. The component failure allows unmetered fuel vapors or liquid fuel to flood the engine intake tract, rich-loading the engine and causing an immediate stall.
- Electrical system
The contact owns a 2023 Volkswagen Atlas. The contact stated that while reversing, the vehicle suddenly shut off and was restarted. The contact stated that the failure had occurred on three occasions while reversing and while the weather was extremely hot. The vehicle was taken to the local…
The contact owns a 2023 Volkswagen Atlas. The contact stated that while reversing, the vehicle suddenly shut off and was restarted. The contact stated that the failure had occurred on three occasions while reversing and while the weather was extremely hot. The vehicle was taken to the local O'Reilly Auto Parts Store who was unable to determine the cause of the failure. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 26,500.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Inadvertent Automatic Emergency Braking
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB…
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers.The rate of unique incident reports alleging AEB inadvertent activation in MY 2018 Volkswagen Atlas vehicles was comparable to their Volkswagen peers. To date, ODI has received a total of 69 consumer complaints of inadvertent activation of Front Assist in MY 2018-2019 Volkswagen Atlas vehicles. In total, ODI reviewed 264 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include eight reports of incidents involving an alleged injury and two reports involving a crash. PE23017 has been upgraded to an Engineering Analysis (EA24004) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011378This is a notice for software changes with the ODIS diagnostic program to correct the communication for the airbag control module. For trouble code DTC B1022F0. Communication with the airbag control module J234 has failed.
- 11011376Customer states rattle from below the vehicle; Customer states coolant leak/coolant light on; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states the seat cover has discoloration (usually yellowing) stains; Customer states MIL-on, U01B000 stored in ECM memory; Customer states seat belt won't retract; Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs
- 11011375moisture witin rear tail lamp assembly
- 11011374HVAC duct cleaning and deodorizing
- 11010030Volkswagen is extending warranty coverage for the Front Door Wiring Harnesses on certain 2019-2023 Atlas and Atlas Cross Sport vehicles identified by the U70 Warranty Key for 5 years / 60,000 miles (whichever occurs first) from the date that the 97GF recall was performed.
- 11010028This is a notice for software changes with the ODIS diagnostic program to correct the communication during ECM Component Adaptation Test after component replacement.
- 11010027Customer states rattle from below the vehicle; Customer states coolant leak/coolant light on; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs;Customer states MIL-on, U01B000 stored in ECM memory
- 11010026Customer states rattle from below the vehicle; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs;Customer states MIL-on, U01B000 stored in ECM memory
- 11010025Green Light Does Not Illuminate
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010017This Supporting FAQ is for the Atlas Front Door Wiring Harness Class Action Settlement for vehicles identified by U70 Warranty Key.
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008869This is a notice for software changes with the ODIS diagnostic program to correct the communication DA 0001 ECM - Certification Test Group (CTG) label P0F4800: Certification test group/engine family number Not programmed or incompatible
- 11008868This communication is a notice for software changes with the ODIS program to correct the A5 Front Camera Module program test plan that is failing.
- 11008867Customer states rattle from below the vehicle; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs; Customer states Automatic headlights and or rain-sensing wipers do not work AW 09: U10F600[934148], B136629[934664], U10F500[939524] active DTCs. Customer states MIL-on, U01B000 stored in ECM memory
- 11008866Inspecting sensors for damage
- 11008864The purpose of this Technical Bulletin is to inform Volkswagen dealerships that beginning on 10/1/2024, replacement of any of the following components will require specific Guided Fault Finding (GFF) direction where the test plan(s) explicitly states replacement of the part is necessary.
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007401This is a notice for software changes with the ODIS diagnostic program to correct the communication with the airbag control module. B1022F0: Passenger occupant detection system control module no basic setting NOTE: Communication with the airbag control module -J234 has failed.
- 11007400Customer states rattle from below the vehicle; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs; Customer states Automatic headlights and or rain-sensing wipers do not work AW 09: U10F600[934148], B136629[934664], U10F500[939524] active DTCs.
- 11007399Customer states rattle from below the vehicle; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states door fitment between panels not correct; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C; Customer states vehicle does not start; key not detected. No communication to J519 active. AW 19: U014000[2170894][2240526], B1248F3[1074443], U17B900[8398624] active DTCs; Customer states Automatic headlights and or rain-sensing wipers do not work AW 09: U10F600[934148], B136629[934664], U10F500[939524] active DTCs.
- 11007398Battery testing
- 11007396Car-net 2.0 may not fully complete the initial Register and Pairing process (R&P) after removal of
- 11007393Engine Oil Standards
- 11007387This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
- 11005832This is a notice for software changes with the ODIS diagnostic program to correct the communication DA 0001 ECM - Certification Test Group (CTG) label P0F4800: Certification test group/engine family number Not programmed or incompatible P0F4800: Certification test group/engine family number Not programmed or incompatible
- 11005831Customer states rattle from below the vehicle; Customer states MIL-on, P0442 stored in ECM memory; Customer states key FOB lock/unlock functions do not work via button press (not KESSY); Customer states seat belt won't retract; Customer states door fitment between panels not correct; Customer states windshield has a visual imperfection, Customer states Electrical System Error Message, U04A1 [42304], U04A5 [42336], and/or U04A9 [42444] stored in DA:008C
- 11005830Phyical condensation within Taillamp cluster is an optical phenomenon and does not affect the function of the taillights.
- 11005827After the pre-delivery inspection (PDI) has been performed (transport mode has been deactivated), the CarNet LED in the roof module does not turn green.
Every Volkswagen Atlas model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.