2020 Western Star 4800

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11001976Customer letter regarding variable speed water pump.
• 10205885HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
• 10202728SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
• 10201680Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
• 10195575Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
• 10193771Portland Truck Plant Paint Changes
• 10193763Tractor Reflective Devices
• 10193762Allison FuelSense 2.0
• 10193760Electronic Stability Control Requirement for US and Canadian Tractors
• 10189335Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
• 10189332Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
• 10187906Tech Talk discussion on 2020 Western Star 4800 signal lights dim to start.
• 10187835Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
• 10187602Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
• 10187524Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
• 10184788Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
• 10184656Western Star Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
• 10184029Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
• 10183988Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
• 10182009Tech Talk discussion on SS 1034711 HADLEY MIRROR
• 10180517Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit. This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
• 10180503Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
• 10180452Tech Talk discussion on dim brake lights.
• 10180382Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
• 10180350Tech Talk discussion about power steering fluid.
• 10178945Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
• 10178006Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.
• 10177979Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
• 10177838Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
• 10177692Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
• 10177691OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
• 10177690Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink 8.12 Standard and Professional is available to download from the Detroit Diesel server.
• 10177689Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
• 10177657Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
• 10177649Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
• 10177608Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
• 10177605Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/818 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
• 10176791OEM and distributor announcement for Running Change to ACM Software for MY2020. There is an upcoming running change (RC1) for ACM software that will be installed when OEMs or distributors program with DiagnosticLink. The hardware part number for the ACM module will remain the same (A 000 446 97 54). OEMs are instructed to continue ordering the same ACM hardware part number.
• 10176790Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
• 10176789Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.

Every Western Star 4800 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.