2008 Zap Xebra
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2008 Zap Xebra. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2008 Zap Xebra. Newest first.
QingQi Group Motorcycle Co. Ltd., through its designated agent ZAP, is recalling all model year 2008 ZAP Xebra motorcycles manufactured from January 1, 2008, through December 31, 2008. These motorcycles do not conform to the requirements of Federal Motor Vehicle Safety Standard No. 122, "Motorcycle Brake Systems." The motorcycles were produced without a…
Risk and remedy
Risk
Without a separate reservoir for each brake, having its own cover, seal, and cover retention device, fluid for one brake circuit may move to the other. If this happens, both reservoirs could lose fluid as a result of a fluid leak in one brake circuit and compromise the stopping ability of the braking system, increasing the risk of a crash.
Remedy
ZAP will notify owners and ZAP will install or send each owner a remedy kit to bring the vehicles into compliance. ZAP has not provided a notification schedule. Owners may contact ZAP Customer Service at 1-800-251-4555.
Qingqi group motorcycle co, ltd, through its designated agent, zap USA, IS recalling certain model year 2008 zap xebra all electric motorcycles manufactured from january 1, 2008, through december 31, 2008. these vehicles fail to conform to the braking distance requirements of federal motor vehicle safety standard no. 122, "motorcycle brake systems."
Risk and remedy
Risk
These vehicles take longer distances to stop, increasing the risk of a vehicle crash.
Remedy
Zap, the designated agent of qingqi group motorcycle co, ltd, will notify owners, and zap dealers will repair the vehicles free of charge. the safety recall began on october 8, 2012. owners may contact zap at 1-707-525-8658.
Qingqi IS recalling 738 my 2008 zap xebra motorcycles manufactured between january and december 2008. these motorcycles do not conform to the requirements of federal motor vehicle safety standard no. 122, "motorcycle brake systems." they do not have a separate brake fluid reservoir for the front and rear brakes.
Risk and remedy
Risk
Without a separate reservoir for each brake, having its own cover, seal, and cover retention device, fluid for one brake circuit may move to the other. if this happens, both reservoirs could loose fluid as a result of a fluid leak in one brake circuit and compromise the stopping ability of both brakes.
Remedy
Zap will notify owners and repair or replace the master cylinder free of charge. the safety recall began on january 29, 2010. owners may contact zap toll-free at 1-800-251-4555.
Qingqi IS recalling 738 my 2008 zap xebra motorcycles manufactured between january and december 2008. these motorcycles do not conform to the stopping distance requirements of federal motor vehicle safety standard no. 122, "motorcycle brake systems."
Risk and remedy
Risk
These motorcycles require longer distances to stop than the standard allows. extended stopping distances may result in a vehicle crash.
Remedy
Qingqi will notify owners and zap dealers will inspect and replace the brake rotors, pads, master cylinders, and front tire if necessary free of charge. the safety recall began on september 21, 2009. owners may contact zap toll-free at 1-800-251-4555.
Owner complaints
44 complaints3 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Service brakes
Hello, I'm writing about the court decree on 7/16/13 signed my judge rosemary collyer. Zap IS supposed to report to nhtsa regularly about the status of the refund and disposition of each recalled vehicle for three years. Somebody form zap world contacted me about a year ago. I still have the vehicle......how can you help. Ty.
- Service brakes
This vehicle IS already recalled, my vehicle suffered a complete loss or brake systems and fortunately was able to be steered to an uphill area before hitting a small retaining wall. zap provided dot recall notice for brake failures to stop, and rules for recall. I have followed these rules…
This vehicle IS already recalled, my vehicle suffered a complete loss or brake systems and fortunately was able to be steered to an uphill area before hitting a small retaining wall. zap provided dot recall notice for brake failures to stop, and rules for recall. I have followed these rules which were drawn out from late 2012 until december 2013. in december 2013 zap informed me I would be paid for the vehicle and it would be picked up and removed in Q1. the vehicle IS still sitting at my home in ohio. no one from zap IS responsive. what action should I be taking? *js
- Service brakes
As with others that have filed complaints, I was notified by zap that my vehicle was eligible for a recall due to incurable faults in the braking system. I filed all the necessary paperwork and received a letter that I qualified for the buy back program. they were supposed to pick up the vehicle…
As with others that have filed complaints, I was notified by zap that my vehicle was eligible for a recall due to incurable faults in the braking system. I filed all the necessary paperwork and received a letter that I qualified for the buy back program. they were supposed to pick up the vehicle and make payment by 12/31 then 1/31. I received the same curt and uninformative response that others received and nothing since. I contacted nhtsa, who directed me to file a complaint with the ftc. I filed a complaint with the ftc, who directed me to file a complaint with the bbb. I filed a complaint with the bbb. zap did not respond to the complaint within the designated time frame, so they will receive a negative mark on their bbb rating. no other cure has been offered to me. what does it take to file a class action suit? IS that our only recourse? please advise. *tr
- Service brakes
I agree with other people complaints. we were told that we were eligible for the recall, but have heard nothing too. yet, I still have the truck that can't be driven and have to have it stored. Please help!!! This IS not right. *tr
- Unknown or other
Zap IS under order to repurchase these vehicles for the paltry sum of $3100.00. this was to have been completed by 12/31/2013, extended to 1/31/2014. I have heard nothing official form the company, have not been contacted regarding payment and/or to arrange for pick up of said vehicle. the last…
Zap IS under order to repurchase these vehicles for the paltry sum of $3100.00. this was to have been completed by 12/31/2013, extended to 1/31/2014. I have heard nothing official form the company, have not been contacted regarding payment and/or to arrange for pick up of said vehicle. the last communication of any kind I have had was from recall@zapworld.com on 2/27/2014, which said: "negotiations with nhtsa have ended. They are waiting for a response. Should know by next week. Will advise." *tr
- Service brakes
I was notified by my insurance company that this vehicle had been recalled for a brake issue. I was not notified by zap that this vehicle was not safe to drive. I did make a request to them via certified mail in 2013 but, have yet to receive anything from them. what IS the status of this recall? what do I do with a vehicle that can not be insured and therefore not registered? thank you for your assistance. *tr
- Service brakes
As with everyone else here. I haven't received any money or response from zap jonway. I called the nhtsa to see what they had to say. The lady told me that it looks like the company IS no longer in business and I should call the federal trade commission (877-382-4357). I've done that and filed a…
As with everyone else here. I haven't received any money or response from zap jonway. I called the nhtsa to see what they had to say. The lady told me that it looks like the company IS no longer in business and I should call the federal trade commission (877-382-4357). I've done that and filed a complaint with them. They told me that I should also call my states attorney generals office. I suggest other zap owners do the same. stuck with a car I can't drive or sell. It's a real shame how they have treated their customers. *tr
- Service brakes
The zap company has not picked up vehicle the gov.'t has no teeth in enforcing the buyback which zap said it would do almost a year ago they are not going to abide by the law because they know our gov.'t does nothing. *tr
- Service brakes, hydraulic · Unknown or other
Like many others whose complaints I have seen on this website, I am a victim of zap's non-compliance with the conditions stipulated in the recall of its 2008 xebras. I received all the notices, and followed instructions to the letter of not driving the vehicle. I even had to pass on two…
Like many others whose complaints I have seen on this website, I am a victim of zap's non-compliance with the conditions stipulated in the recall of its 2008 xebras. I received all the notices, and followed instructions to the letter of not driving the vehicle. I even had to pass on two opportunities to sell the vehicle, knowing that it was unsafe. I submitted all the required paperwork on 8/28/13, per the forms and instructions sent by zap. the certified mail receipt I received from the usps confirms that zap received said paperwork on 8/29/13. I waited and waited, and heard nothing back. the dealer I purchased the car from closed shop. I live in the county where zap IS based, so assumed that follow up would be easy, but found it nearly impossible to track down a human being to speak to. I finally got a cell phone number, and it turned out to be the personal phone of a couple (i spoke to "[xxx]", no last name) who'd been hired by zap to handle the recall paper work. [xxx] confirmed that my papers had been received and that I do indeed qualify for the $3,100 payment and recall from zap. when I said that I received no such notification in writing, he said that they had just taken on the job and needed a little time to get papers in order. I have heard nothing back from zap, [xxx] or anyone else. zap appears to have disappeared from the area. I have a junked car sitting in my driveway (which also now has a flat tire), which IS a local code violation. I also need the money from zap for this garbage vehicle, and for them to haul it away. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Service brakes
I received a recall notice for the zap xebra pickup that I own on 11/4/2013. As per an agreement between zap and the national highway traffic safety administration, zap was supposed contact me to transfer the vehicle title to zap, and pay me $3100 to compensate me for the recall of my vehicle.…
I received a recall notice for the zap xebra pickup that I own on 11/4/2013. As per an agreement between zap and the national highway traffic safety administration, zap was supposed contact me to transfer the vehicle title to zap, and pay me $3100 to compensate me for the recall of my vehicle. this was supposed to happen by december 31, 2013. I have one e-mail from zap in january, 2014 that says that this process has been delayed. it's now february 6TH, 2014, and I have a truck that I can't use (i was notified by my insurance company that the insurance was cancelled after the recall announcement) and no reimbursement for the loss of my vehicle. Now, how do I get zap and the national highway traffic safety administration to honor their agreement and recall this truck and get me the money? *tr
- Service brakes
This info may be going to the wrong place, but after reading some of the complaints on the '08 zebra, I just now found out that there are recalls that I have not been informed of. "not one". I also am informed that the company has offered a buy back on the vehicle. as the one owner that bought…
This info may be going to the wrong place, but after reading some of the complaints on the '08 zebra, I just now found out that there are recalls that I have not been informed of. "not one". I also am informed that the company has offered a buy back on the vehicle. as the one owner that bought the vehicle new, should I have not received any information about recalls, or buy backs, and what action may be taken by your dept., or what should I do? Thanks. *tr
- Service brakes
Zap was supposed to pick up my vehicle and pay me after failure to honor a brake recall. Original pickup was supposed to be by december 31, 2013 but it was my understanding that nhtsa extended this to january 31, 2014. *tr
- Service brakes
Failure of zap to comply with nhtsa recall order. *tr
- Service brakes
We received notification of the vehicle buy back program which was ordered by the nhtsa to buy back the vehicle for $3100 on aug. 4, 2013. we returned the required claim form and requested documentation on august 5, 2013. zap personnel signed for the claim form on sept 12, 2013 and notified us…
We received notification of the vehicle buy back program which was ordered by the nhtsa to buy back the vehicle for $3100 on aug. 4, 2013. we returned the required claim form and requested documentation on august 5, 2013. zap personnel signed for the claim form on sept 12, 2013 and notified us that we were eligible for the refund and it would be processed in 30 days from sept 12, 2013 or december 31, 2013 whichever was later. on january 6, 2014 when we had not heard or received any refund , we called zap's office in ca and were instructed to send an e-mail regarding the refund. on january 7, 2014 they responded that they were still working on the refund and we would hear something from them soon. today 2/3/14 we again called zap's office and again were told to send a e-mail. I then called your 888-327-4236 number to find out what to do. I was told that zap was out of business,(not true as someone answered zap's telephone,) and that it was a federal trade commission issue. please advise what can now be done. thank you for your consideration. *tr
- Service brakes
Your recall of my vehicle caused my insurance and registration to be canceled on october 1ST, 2013. after my zap faithfully transported me to and from work for 6 years nhtsa has rendered my zero emissions vehicle useless. it IS illegal for me to keep an unregistered vehicle on my property in…
Your recall of my vehicle caused my insurance and registration to be canceled on october 1ST, 2013. after my zap faithfully transported me to and from work for 6 years nhtsa has rendered my zero emissions vehicle useless. it IS illegal for me to keep an unregistered vehicle on my property in topeka, ks. not only am I prevented from driving my car I'm now paying storage charges. IS nhtsa doing anything to complete the process they started? *tr
- Service brakes
I am the owner of a 2008 zap xebra. Zap had agreed to buy back all 2008 vehicles by december 31ST 2013 because of a long unfixed series of recalls. It IS now february 2ND and I nor any of the other 2008 xebra owners have heard back from zap regarding this this buy back. Because of the recall I…
I am the owner of a 2008 zap xebra. Zap had agreed to buy back all 2008 vehicles by december 31ST 2013 because of a long unfixed series of recalls. It IS now february 2ND and I nor any of the other 2008 xebra owners have heard back from zap regarding this this buy back. Because of the recall I haven't been unable to find an insurance company that will provide insurance for my 2008 xebra. In the meantime I am left with a car sitting in my driveway that I can no longer drive. Any action that the nhtsa can provide to get zap to resolve this matter would be much appreciated. *tr
- Service brakes
The 2008 zap recall was not honored by the zap-jonway company. It was to be picked up by 12/31/2013. That did not happen. I was told via the zap group on yahoo groups that a person in the group was told the recall period had been extended to 01/30/2014. My zap was not picked up. Please notify the…
The 2008 zap recall was not honored by the zap-jonway company. It was to be picked up by 12/31/2013. That did not happen. I was told via the zap group on yahoo groups that a person in the group was told the recall period had been extended to 01/30/2014. My zap was not picked up. Please notify the company of any enforcement activity they are liable for by not honoring their recall agreement. I have enjoyed my little electric truck, using it for delivery of nursery products to shipping outlets in our small town of 2000 in an economically depressed area. It has never given me a problem. Stopping distance has never been an issue since I drive carefully. I am disappointed this model was chosen for the recall and I will not be able to insure it in the future. I was hoping to get the $3100 as promised in the recall even though I will lose more than $10,000 from the original purchase price. *tr
- Service brakes, hydraulic
2008 zap xebra. consumer writes in regards to recall / re-purchase program for motorcycle. *smd the consumer stated the manufacturer did not honor their agreement to pay eligible claims by december 31, 2013. *Jb updated 01/30/14
- Service brakes
Driving slowly down hill, I swerved, brake and the vehicle tipped over. I understand there IS a recall and that zap IS supposed to reclaim this recalled vehicle. After returning the paperwork and receiving notice back that someone would be contacting me to collect the vehicle, I've heard nothing more. Zap has not returned emails and the company phone line leads only to a voice mail box that IS full. *tr
- Structure › Frame and members › Underbody shields · Unknown or other
This vehicle was part of a forced recall by nhtsa. zap was supposed to buy back these vehicles and haul them off to be destroyed by december 31, 2013. this has not happened. the last communication from zap that I received was a letter dated october 11, 2013, where they informed me that my refund…
This vehicle was part of a forced recall by nhtsa. zap was supposed to buy back these vehicles and haul them off to be destroyed by december 31, 2013. this has not happened. the last communication from zap that I received was a letter dated october 11, 2013, where they informed me that my refund request form had been received and approved. zap has not responded to any phone calls or emails sent to them. because of this recall, I can no longer insure or register this vehicle, so it IS completely worthless. I know I am not alone in this situation. it appears that zap has not fulfilled their obligation to any of the 2008 xebra owners. I hope that the nhtsa will intervene in this case and force zap to resolve this situation. *tr
- Service brakes
I purchased this vehicle on 2/5/13. I was informed after completing all the paperwork that there was a recall on this model. the dealer knew of the recall, but did not disclose it until he handed me the paperwork. we received a letter from zap offering a $3100 settlement by 12/31/13. zap does…
I purchased this vehicle on 2/5/13. I was informed after completing all the paperwork that there was a recall on this model. the dealer knew of the recall, but did not disclose it until he handed me the paperwork. we received a letter from zap offering a $3100 settlement by 12/31/13. zap does not respond to any phone calls. after finally reaching a [xxx] at 707-525-8658 ext 104 he arrogantly told us they knew nothing and he would like to know himself. he was extremely rude, said maybe jan, 31, and hung up. IS there any advice you can give me on how to handle this? these people are still in business, and this issue IS 5 years old. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Service brakes
Qingqi group motorcycle co., ltd recalled of the 2008 zap xebra vehicle. I completed all the documents required in certified mail during the summer of 2013. On sept 17, I picked up a certified letter dated sept 12, 2013 that said I had completed all the refund request requirements and I was found…
Qingqi group motorcycle co., ltd recalled of the 2008 zap xebra vehicle. I completed all the documents required in certified mail during the summer of 2013. On sept 17, I picked up a certified letter dated sept 12, 2013 that said I had completed all the refund request requirements and I was found eligible for the program to receive 3,100 dollars and my vehicle would be picked up and have title transfer. By dec 31, 2013, and that zap would be contacting me to make arrangements. I called the number on the letter numerous times in the month of dec (i have the phone records), not response or the message said the voice mail was full. I would then call and leave a message with mike ring's voice message. no returned call or any other letters have happened in 3 months. it IS now a week past the deadline they said they had negotiated with nhtsa. considering that the original documentation on my 2008 zap xebra title say it 'meets all of your safety standards', when I bought it, and zap are not willing to honor their agreement with you, I would ask that you instruct me of the next actions you will be taking with zap. I have not driven the zap since I received the first certified letter from them, and can not sell it or trade it in, so what are we to do with these unsafe vehicles? thank you for your time and attention with this matter. *tr
- Service brakes
Here we are, january 2, 2014 and nothing from zap regarding the unsafe vehicles that zap has a court order to buy back from us. zap can not be reached and are not reaching out to make arrangements. what IS the next step for us to get resolution of this frustrating situation? *tr
- Service brakes
Around august 12, 2013 I received a letter from zap informing me that my vehicle could be eligible for a vehicle buyback program due to a recall involving poor stopping distance. around october 18, 2013 I sent in the required paperwork to zap and received a letter stating that I was eligible for…
Around august 12, 2013 I received a letter from zap informing me that my vehicle could be eligible for a vehicle buyback program due to a recall involving poor stopping distance. around october 18, 2013 I sent in the required paperwork to zap and received a letter stating that I was eligible for the buyback program. the letter stated that zap would contact me to arrange payment and pickup of my 2008 zap xebra by 12/31/2013. I am filing a complaint with the nhtsa because it IS now 1/2/2014 and I have not received a phone call, e-mail, or letter from zap regarding their compliance with this buyback program. my insurance company cancelled my policy back in november 2013 and I cannot re-register my vehicle so it IS sitting in my driveway in violation of my city's ordinances, which prohibits unregistered and un-driven vehicles from being parked on private property. *tr
- Service brakes
On july 26, 2013, I received, by certified mail, the official zap recall notice for the 2008 pk. I completed the request form and submitted all required documentation before the deadline of 120 days. I have proof of delivery on november 7, 2103. I have not had any communication from zap of any…
On july 26, 2013, I received, by certified mail, the official zap recall notice for the 2008 pk. I completed the request form and submitted all required documentation before the deadline of 120 days. I have proof of delivery on november 7, 2103. I have not had any communication from zap of any kind, not even an acknowledgement of receipt of my paperwork. I have attempted to contact zap several times regarding this and have had no reply. the "voice mail box" for calls regarding the recall "full" and has been for several months. *tr